Breathtaking views of the Pacific with a very welcoming staff!…read more We had visited recently and had a wonderful time. We are fortunate to have the Montage, Ritz, and Waldorf in south Orange County. The Montage offers a relaxed atmosphere and is a little more welcoming than its competitors.

Had a wonderful night. Hanging out in the lobby for our chauffeur to pick us up from the lobby and…read moresitting there was a wafting smell of aged cheese (not a good smell) 5 and 7 star service hotels have amazing smells and this was rancid. 3

A week ago my husband and I stayed to celebrate our first anniversary. We could not have a picked a…read morebetter place. From the moment we entered the resort until we checked out, our experience was nothing short of perfect to be totally honest. I had high expectations when we arrived, and they actually surpassed that. Where do I even begin, first of all the entire place is beautiful. If clean, light, beachy/chic is your aesthetic, this place does not disappoint. The customer service was exceptional. EXCEPTIONAL. Cole initially helped us check in and even upgraded our stay to a presidential suite available! Honestly the most epic view and suite we could have ever booked! Thank you so much Cole! If the property was any closer to the water we would be in the water lol. So beautiful. I think this is going to end up being a staple getaway spot for us. If you are still deciding, I highly encourage you to book a stay here. We went to their restaurant for drinks and brunch the next day (cocktails, service, and food was amazing) , we booked a couples massage which was such a relaxing experience (both massage therapists were so kind and skilled), and we even laid by the pool which was also nice and relaxing. 5 stars in every category. If I could rate higher I would. Customer service from every staff member we spoke to was above and beyond. If you want to have a coastal luxury experience that actually exceeds your expectations this is it.

Wow, this is a beautiful hotel! Been seeing this property all over social media and wanted to make…read morethis one of our stays. On-site service is great. Taking off one star since I later learned that it is quite hard to get a hold of you guys via phone. My husband was trying to surprise me with champagne and flowers and said nobody returned his voicemail and he tried calling back several times after :( Our travel agent also said that it was hard getting a hold of you guys for booking as well but it eventually got solved. However, on-site staff is very accommodating. I particularly wanted to give Ha a shoutout for a complex booking situation that she handled with great ease and superb customer service. When I learned that she was still in training, I was so surprised since she handled it like a pro with her conflict resolution skills. She was so warm and friendly -- I felt like I was talking to a long-time friend. Management, please give Ha a raise if you are reading this. We were initially going to write this place off since both my husband and agent were having a hard time getting in touch with the front desk but our experience with Ha really changed my perception afterwards. Ha is truly a gem!

The views were stunning but the ocean wild and always beautiful…read more Morgan Nick Bachir excellent service.Rooms are very clean !

Spending time at Capri Laguna is like hitting the reset button for me! Nick, Morgan and Bachir…read morewere awesome as usual. Can't wait to go back!

This venue stepped in and saved my wife's birthday when high tides forced our other venue to…read morecancel. Every staff member was incredibly nice, welcoming, and invested in making sure my wife felt celebrated. A massive shoutout to the manager, Max. He recognized our situation and handled everything with absolute empathy and class. He elevated the entire experience. The drinks were fantastic, the fire pit provided the perfect atmosphere, and the service was seamless from start to finish. It made it abundantly clear that customer care is their top priority. If you are planning a special occasion and want a team that actually cares, look no further. Max and his entire crew turned what could have been a stressful evening into a high point of our year, and they have earned repeat visits.

These folks have a lot of nerve, lol. I work as an…read moreentertainer at several parties and events every month, all year long. I carry personal liability insurance. My personal liability insurance covers me for exactly what I do: walk around, kibbitz with the guests, and pose for photos. That's all. Usually when venues/entertainment companies ask me if I carry personal liability insurance, I let them know that I do. Sometime proof of liability insurance is requested, and I provide that. Only ONCE before in my 40-year career have I EVER been asked to have the venue named on my policy for the event. That event was being held in a very high-security utilities building in downtown Los Angeles, where the rooftop area when I was asked to perform was rather dangerous in places. That was a major inconvenience but at least I understood fully as to why this particular group would request this. So, enter the Ranch at Laguna, lol: A dumpy-looking property that looks like it's in the middle of a construction site as you drive up, and has a ton of very dangerous-looking outdoor stairs in the "gardens"(?), not very well-lit, and leading to gosh-knows-what, hidden beyond the darkness below. The "ballroom" I was appearing in was rather small, and looked like a very common and average meeting room one might find at a Sonesta or other properties of that ilk. This is certainly not a property with any bragging rights at all, and they had the audacity to inconvenience me into not only providing proof of liability insurance, but spelling out very specially the separate amounts of coverage they require, and then asked to be added to the policy for the event, and even provided a very specific template to follow, and yadda, yadda, yadda. ABSOLUTELY OUTRAGEOUS and completely unnecessary for me and for what my "act" is. I do not use anything dangerous in my presentation. No fire, pyrotechnics, any sort of musical equipment, musical instruments, etc., which WOULD warrant such a request, as any of those things might possibly harm someone in attendance or any of the staff. I'm just a comedian who strolls around, and that's all. I had to jump through hoops to try and make this all happen, and was only made aware of that nonsense ten days before the event, while I was out of town on another event and wouldn't even be able to get to my office until five days before the party. I tried, and the proof did not arrive in time, but the events person made an exception to the person putting on the party, and while that might have been some kind of a nice gesture, she had to add: "...but we don't usually do that." Sit down and shut up, lady. Luckily, I did appear with no other hitches and my client and all the guests were wowed by me, and that is ALL I care about. I will NEVER accept an engagement at this property again, and will happily never have to face the absolutely anal-retentive requirements for outside vendors. I will also warn other entertainers to beware of the situation before accepting jobs there as well, and to make those potential clients aware too, so they can perhaps choose another venue to spend money on for their event, a suitable venue. This place ain't it. Buh Bye.

We arrived at the property a little before scheduled check in (2 hours ahead of time). I thought we…read morewould have to wait a long while, but the receptionist (Holly) checked us in immediately, and upgraded our room. She was friendly, professional, helpful, and accommodating. She explained all the hotel's amenities. In addition to the room charge, a $40 resort fee got us: 1. On-site parking; 2. Welcome sangrias; 3. Chocolate chip cookies each night; 4. A European styled breakfast each morning from 7am to 10am; 5. Wi-fi; 6. Beach chairs and umbrellas. Parking in Laguna Beach is a premium, so parking at the resort was great. The city of Laguna offers a free shuttle with a bus stop almost in front of the hotel. So we parked our car and took the shuttle all over town. The property is a well maintained, quant renovated 26 room Italian style resort. It's clean, charming, and has lots of character. It felt nice being at a small property and not at a large commercial hotel. We felt like we were back in Italy on vacation again! Just walking past the front of the hotel, you would not know that there is a luxury resort inside. They have a heated swimming pool (83 degrees), a sauna, and a secluded sun bathing lounge area and several other amenities. We opted for the heated wellness treatment which is a jacuzzi hot tub for two with mineral water. But they also offer single and couples messages and other message therapies. They have a quant internal courtyard for dining as well. We enjoyed a great European breakfast each day which was well prepared, fresh, healthy, and served by great hostesses. We especially liked the frittatas, fresh squeezed orange juice, hot coffee, and iced cold lemon water. The property is a historic landmark, so it doesn't offer handicap accessibility. So if you or someone in your group is in a wheel chair or uses a walker then this property won't work for you. Overall we really enjoyed staying here and would definitely go back again.

My husband and I spent two amazing nights here during the week. It got pretty busy at the inn as…read moreit was spring break. The service was excellent and can see that staff takes great care and attention to making sure everything is taken care of. We very much appreciated all the amenities this inn had to offer such as the welcome drink, evening cookies (delicious!), sauna, sunblock at the pool, towels, lovely breakfast.. all complimentary (breakfast with resort fee). We also appreciated the 10% military discount. We stayed in room 23 which was a standard queen bed with garden view and liked that spot because it felt central, private, and quiet. The room is on the smaller side but it was fine. It does not have a fridge but they provide an ice bucket. We ended up putting our bottled waters on top of the AC box and that kept it cool. Being that the inn is beautifully historic, there weren't many outlets inside the room. The bath robes were very plush. Both lamp shade knobs didn't seem to turn properly but we made it work somehow. Otherwise, we felt well taken care of throughout our stay and so glad we came. Aside from the inn, there is a walk to get to Victoria Beach. We walked south along Coast Highway to Victoria Place and found the underpass from there. We also took the free trolley outside of the hotel to get around town. It could be quite a wait for the trolley as we waited 30 mins. There is a QR code on the sign to track the trolley locations.

Located in the north part of Laguna Beach on the north coast highway, it's a block-ish from the…read morebeach with partial ocean views from top rooms, bottom has more limited views, just views of a small, but clean pool. Rooms were spacious, clean, looks more newly renovated. I'm not sure if all the rooms do, but ours had a nice little balcony out the back of the bathroom. Nice selection of mini bar, lots of snacks and drinks to choose from, it's Wine o'clock Happy Hour in the lobby (free red or white wine with yummy warm cookies). The hotel lends out umbrellas, beach chairs, and towels if you want to go walk the 10 minutes to the beach. There are loads of restaurants and boutiques within walking distance too. I think it's $50 a night for a car? I'm not quite sure, but it was around there. It's quiet, convenient, clean, and we would probably stay there again.

I can't say enough good things about this hotel and their incredible staff. Unfortunately, I had to…read morecancel my stay due to a family emergency, and during such a difficult time, the kindness and understanding they showed meant everything to me. A special thank you to the manager Cole, who truly went above and beyond. Despite the cancellation policy, they took the time to listen, showed genuine compassion, and helped arrange a full refund. That level of care and humanity is rare, and it did not go unnoticed. While I wasn't able to stay this time, this experience alone has made me a loyal customer. I will absolutely be booking here in the future and recommending this hotel to friends and family. Thank you again for your empathy and outstanding service during a very difficult moment.

Beautiful location for a conference in Dana Point. Lots of outdoor seating and large dinner area…read moreoverlooking the ocean. Expansive grounds and property. Most scenic investment conference I've been to. Hope to come back again.

Our family has visited The Ritz-Carlton, Laguna Niguel many times over the years, and we always…read moreenjoy stopping by The Library for a bottle of wine. Tonight, however, the service truly stood out. Our server, Jacob, deserves special recognition for going above and beyond. The property was absolutely packed, including a large wedding, yet somehow Jacob never allowed the level of service to suffer. I usually order club soda with my wine, and I don't think my glass was empty for even a moment all evening. Glass after glass, Jacob was there without ever needing to be asked. My wife, my son, and I had stopped by to enjoy some wine before our dinner at Mastro's, and Jacob made what could have been a simple stop into an exceptionally enjoyable experience. Outstanding hospitality is about anticipating a guest's needs, especially when a property is extremely busy, and Jacob demonstrated exactly that tonight. Thank you, Jacob, for making us feel so welcome and for providing such exceptional service. I sincerely hope Mr. Dugan and Ms. Stewart recognize you for the hard work and professionalism you demonstrated tonight. You are an excellent representative of The Ritz-Carlton standard of service. Five stars, and very well deserved!

Having now stayed at Pelican Hill on several occasions, I feel this review is long overdue…read more Not every visit has been perfect, but this world class resort has always delivered, and having stayed yet again recently, am delighted to report is running better than ever. The property is as majestic as it's ever looked. Attention to detail here seems part of the DNA. The views of the Pacific Ocean here are simply iconic. Food for event catering, the Coliseum, as well as the Pelican Grill are first rate. Two of the top five best cooked steaks I have ever had in Orange County, have been at Pelican Grill. What really sets this magical resort apart is the uncompromising service. At every turn is a commitment to excellence only seen at the very best properties in the world, which my wife and I have been blessed to visit. Each and every request is handled as if it were a personal mission for the highest VIP. Every one of our expectations were exceeded, from the valet, to room service to simple house keeping. The word no doesn't exist here. Pelican Hill, already among the most elite, is now more than ever setting the bar for five star resorts on the West Coast, and the world proper. I cannot wait to go back, and highly recommend this legendary resort, to the most discerning of world travelers.

We visited here years ago, and it was a once in a lifetime experience…read more We came back and after corporate Marriott took over everything has changed in the wrong way. For instance...café has shortened hours 7 AM to 4 PM. You walk all the way there to enjoy a coffee in the afternoon on their patio and it's closed. How much money do they save by changing the hours? This is another corporate decision where they irritate a lot of guests and inconvenience us, but they're saving a few pennies on having the café closed.

Thanks to Allison Rouse, Alex Kwon, Amber and all their staff members for making this a memorable…read moreexperience! Beautiful property where almost anywhere is a photo opportunity. Other hotel guests were nice too. People kept offering to take photos for us and would even hold the elevator. I have to do better. It was perfect in every way. It was quiet. The food was good. Service was friendly from EVERYONE. It was a treat. My wife is asking for us to come here every year now.

Beautiful... amazing.... This property is wonderful...... over looking the ocean... golf course…read more.. pool.. etc... I enjoyed many things about this resort... I guess you could say "what's not to enjoy"... I loved my walks... great paths to the beach .... The paths went in many different directions... All of the staff here are amazing! But Kim in reservations/ concierge went above and beyond to help us... thank you Kim!! You are a great asset to this organization.

loved our stay! perfect location. cozy rooms. Maria was so kind and helpful. would definitely…read morerecommend and stay again.

Really loved staying here last weekend. The rooms are so nice! The radios in each room playing…read morechill music is such a nice touch. I'm pretty picky about music but I loved it. The bed was so comfy. We lounged by the pool during the day and had some incredible tuna sandwiches delivered to the poolside lounge area, it was so nice. You can also borrow beach equipment which makes it so easy to go down to The beach. Can't wait to go again! The breakfast menu was great!