This is in reference to my dealings with Terrace Cleaners in Ladera Ranch, CA. They are a small…read moreindependent dry cleaning and laundry business, owned by "Mary" and her husband. I go out of my way to support local businesses, but in this case felt it necessary to let other people on Yelp know of my experience. This review has nothing to do with the quality of their dry cleaning and laundry services which are good (4/5). This has to do with their service and follow up I received from Mary the owner. On 02/21/2026, I brought in 6 items, 2 were for dry cleaning of pants, and 4 were for laundering of shirts to be folded. I requested folding as I was going to travel and needed to optimize space in my suitcase. All items were to be ready on Thursday, 02/26/2026. On Friday, 02/27/2026, I came back into the store to pick up my items. The 2 pants were there, however, when I opened the shirt bag, I noticed that 1/4 shirts was not mine. I told this to Mary's husband, and handed back the shirt that was not mine. 3/4 shirts were mine and appeared fine. He told me they would check and see if the "lost" shirt was somewhere in the store and call me back in a few days. Since I did not hear from anyone, I went back into the store on Tuesday, 03/03/2026, and this time Mary (owner) was working the front counter and we spoke about the lost shirt. She told me they have a video system in the store and can go back to see what I had turned in on 02/21/2026. She also mentioned that her husband frequently makes errors dealing with incoming orders and was I sure that I gave him 4 shirts instead of 3? I said I was certain, and that the receipt indicated 4 shirts. In addition, there were 4 tags, one on each shirt. Mary kept challenging me and indicated that I had made an error and only 3 shirts must have been turned in. The conversation got a bit heated, and I asked if they had video evidence of 3, and not 4? No video was produced. I left the store and said I would be back in a few days for a resolution. I also said fair compensation for the lost shirt was $40.00 plus $7.50 which was the cost for laundering the lost shirt which I already paid for. Mary told me her husband would have to issue me a check for the lost shirt. Since I did not hear from them again, I called the store on Thursday, 03/05/2026, and spoke with the husband. He was aware of the situation, and would prepare a check for me. I went back again later that afternoon. Mary was working the front counter. I asked if her husband had prepared the check? She said yes, and produced the check. I also asked for $7.50 laundering charge for the lost shirt. She handed me $8.00 cash as apparently there was no change in the register. I was preparing to walk out, move on, and drop the subject. However, Mary again asked me again if I was sure that I gave in only 3 shirts and that her husband had made errors on number of pieces being dropped off. I said to be clear there were 4 shirts dropped off and verified by receipts. 1 was not mine and I gave that shirt back to her husband. I treated people with respect, no matter their position in life. I am also not a vindictive person, but I have enough self-esteem to stand up for myself. It could have so easy for Mary to hand me the check and $7.50 and just "let it go". That would have ended the whole episode. I guess Mary needed the last word. That has given me motivation to post this review. I have also attached photos (1 Page) of the receipts involved.

This is for their alterations (not cleaning). I brought in a…read moreheadrest for my outdoor lounge chair, as the treads pulled out of the seam where the straps attached to the pillow. It took them 3 times to get it right, when all they needed to do was runs some stitches to reinforce the attachment point. The first time, they reversed the strap, so the velcro wouldn't attach. I brought it back and asked them to fix it, and after another week they told me it was ready, so I picked it up, and the older gentleman tried to charge me again, for fixing their mistake! As I inspected it again, I found they had redid it wrong again, or did nothing. I had them work on it again, and after 3 tries and 3 weeks, they finally got it right. That wasn't bad enough but I brought in a new pair of pants for my tux and asked them to take out the hem and lengthen them by 1 inch. After I picked them up,, I found they had SHORTENED them by 1 inch! Now they are 2 inches too short, AND THEY CUT the material off, so now my BRAND NEW pants were ruined!!! If you want to keep and be able to use your clothes, bring them somewhere else!!!

Exceptional service. Had a lot of stains but came back looking brand new. Shoutout to the crew!!read more

At first service was adequate and acceptable. I'm not really sure what changed, but the woman…read morewanted to dry clean shirts instead of laundry. Initially, I declared I do have skin issues with the chemicals used in the dry cleaning process. They said they understood and it was ok. Now it has become NOT ok. I have now returned to my previous cleaner.

There was an error in pickup the driver went to the wrong apartment. When this was brought to the…read moreowner's attention she sent someone out to my house to pickup the laundry and they brought the clean laundry back the same day . It was folded so neatly and it smelled so fresh, they also have a list of detergents you can choose from. M. Wright

Very weird experience. They messaged me immediately asking what I had, but no one will give me…read morepricing. They keep stringing me along saying someone will message you or contact you shortly and having me confirm my phone number. Needless to say, I'm not trusting that kind of service to come pick up and return my clothes!

Fast. Efficient. And friendly. You can tell the business operates really well. Id come here to dry…read moreclean anything move forward, even though it was a bit of drive for me. They give you coupons so you get discounts for a couple times!

I want to give you 5 stars but I can't I wanna actually give you 2 stars . Been coming here for 4…read moreyears since I moved to irvine. Last two times I came you shanked my hat said you can only hand wash . Why would I come here for hand wash when I can do it myself . And my chrome jacket it smells sour now ... You guys need to replace whoever is messing your business up . Cause like I said I've been dropping clothes off for 4 years and now this is happening . I have no choice to check my clothes and sniff them on the spot. That's crazy

I've been going here for years. They are kind and friendly but their prices have become completely…read moreunreasonable. The last straw was getting my wife's cocktail dress steamed. It was $34. I politely asked if that was a mistake and was told no. I explained that going forward we would no longer be going there.

I needed a tux altered and pressed on short notice and View Cleaners did a fantastic job! 10/10…read moreservice

Great service. Fast and convenient. Our washer broke and we needed to get some laundry done and…read morethey picked our stuff up and delivered it the next day. It was an amazing experience.

Amazing!!!! Effortless communication! Reliable, and very easy! My washer broke down, and while…read morewaiting for a new one to arrive, I found this business on Yelp! I went on their website and booked with Jennifer from South OC! She did a phenomenal job! I was hesitant at first, never using a service like this before, I decided to try it. I had dirty laundry piling up, and I didn't want to go to a laundromat. And afterwards, getting my clean folded laundry back, I wasn't disappointed! Very effective and efficient! My clothes arrived fresh and very clean, in a timely manner. I felt that the price was a little high, but I was desperate for clean clothes. Overall, I felt that it was so worth it!! I would definitely use this business, again. Highly recommended and very appreciative! She did a better job than I could. I'm impressed! Many thanks, Jennifer! 5 Stars!!!

Amazing modern set up- you can just text when you need a pick up! Billing system seems odd though,…read morethey needed new cc info and there was no easy way to just go in and update the system- I had to keep playing phone tag h Tik I got a person.

Very kind and clean service. The owner helped me with my comforter and jackets to the car. He…read moreactually got out stains on a shirt another place refused to take. His prices are very reasonable and they will pickup and deliver. I didn't know that cause I'm always running late to get there and he's like just call me I'll bring it to you for free. If he couldn't do it, he would call and say I can't get it out, he's just honest with you. I appreciate that. Getting ready to try the seamstress, let's see

Download the app, makes it so much easier and convenient…read more You don't need coins anymore

I just went here this morning! I love this place so clean, so fresh. The owners have done a…read morephenomenal job quality washing machines, dryers, coin or App, restroom, a lot of carts, a lost & found shelf, laundry service They can be reached by a phone number posted on the wall I am a loyal customer I really appreciate this business

Occasionally, I find myself in need of a larger washer and dryer, especially for items like…read moresleeping bags or oversized comforters. After a quick Yelp search for a local laundromat (I always thought it was "laundrymat" until recently), I found Lavanderia El Guero Laundromat in the top three with a five-star rating. Easy choice, right? Shop front - https://www.yelp.com/user_local_photos?select=V6-BZ7y0k7Q9Nas82TxRPQ&userid=O6EBodP3Fgu_n67efSKnBQ Armed with Tide, Downy, and a roll of quarters, I headed there one Tuesday afternoon. Luckily, there were only two other people in the whole place. Even better, the machines accepted Apple Pay, Google Pay, and credit cards, so if you're short on cash, no worries! Photo - https://www.yelp.com/user_local_photos?select=X01uZLVezcxVg5czi_6kqA&userid=O6EBodP3Fgu_n67efSKnBQ One important tip: read the operating instructions carefully. I didn't, and ended up making a bit of a mess by not closing the washer door before adding detergent and fabric softener. Lesson learned! Take the time to read the instructions, folks. Clean & spacious - https://www.yelp.com/user_local_photos?select=Rv8KVIfPaxd9eCxQvmkyfQ&userid=O6EBodP3Fgu_n67efSKnBQ Having my own washer and dryer at home has always been convenient, but you really appreciate it when you have to use a public laundromat. I loaded up the 6X washer, costing $7, with a total wash time of 24 minutes. Photo - https://www.yelp.com/user_local_photos?select=WAZS3OdQN3YqdB0V4yekTA&userid=O6EBodP3Fgu_n67efSKnBQ And then... the waiting. It made me realize how fortunate I am to have my own setup at home. There, I can multitask while doing laundry--cook, clean, work, or just relax and watch TV. No need to rush to get my clothes out for the next person. After the wash, I moved my stuff to the dryer for $1 for 20 minutes, totaling $2. I spent a little over an hour there, with a grand total of $9. Photo - https://www.yelp.com/user_local_photos?select=eHgf4VLoaF88xakYxGAvmQ&userid=O6EBodP3Fgu_n67efSKnBQ Overall, it's a great little laundromat--clean, spacious, and they accept Apple Pay, Google Pay, and credit cards. Whether you need a regular place for laundry or just occasionally for those large items, Lavanderia El Guero Laundromat won't disappoint. - Big Aloha! Food: n/a Ambiance: 3 Service: 4 Value: 5

Love this place when I was living in the area! Option for Apple Pay made it so convenient to get my…read morelaundry when you don't carry cash! Highly recommend!!