Pretty good spot; did a walk in lab work; and they were accepting patients; check in was pretty…read morestraight forward (there is a little kiosk) and you scan your ID and it's straightforward. The inside is pretty solid good temperature; pretty comfortable as you wait; the staff drawing blood are pretty friendly; and the wait wasn't bad. It was clean; and overall good experience. After the Palo Alto location (on Middlefield roads) bad customer service experience, I wasn't expecting much but I ended pleasantly surprised). This is a busy road due to the hospital near by, but they have plenty of parking. Building 11 is right behind building 10, it wasn't hard to find. Overall good experience for quick lab work

I ended up here after having a terrible experience at the Palo Alto location. I tend to have issues…read morewith my veins as they are hard to find, and the nurse here (Brittany) was very gentle and did an excellent job. Even though I live in Palo Alto, I would much rather make the drive here whenever I need bloodwork done. Highly recommended.

I went there on April 28 for my blood test and asked so many questions to a nurse who was amazing…read moreperson to listen and answer my all questions. Unfortunately I forgot to ask her name but she was working at room 5, she was so gentle and gave many helpful information about I need for my insurance. I really appreciate her! Definitely she made my day! all other nurses are wonderful too! HUGE thanks you all

I would like to file a complaint regarding the long wait times at Quest Clinic…read more This is already the second time I have come to the clinic and experienced the same situation: patients are left waiting for more than an hour to be called, while there are empty rooms and nurses without patients at the time. I understand that unexpected situations can happen; however, the lack of organization and excessive waiting time cause significant inconvenience to patients. I kindly ask that this situation be reviewed so that the service can become more efficient and respectful of patients' time. Thank you for your attention, and I look forward to your response.

First time at El Camino lab for blood draw. I nearly fell over when they had me sign a financial…read moreresponsibility form that if Medicare denied A1C test the charge would be $343.62! A test that is less than $40 cash pay at LabCorp or Quest (across the street). My test was covered but I will stay with LabCorp for outpatient Lab work.

I had an appointment for 10.45am with lab to be given rhogam, which then needed to be administered…read moreby my doctor. Had an appointment with doctor later that day. In lab they took my id and papers and made me wait in line for 45 minutes, even though I had an appointment and clearly said it. By the time they took me in, it was too late to get rhogam before visiting my doctor. They said come back at 12.10 for rhogam. And my doctor has lunch between 12 and 1pm, so I'm stuck here till 1pm at least. If they had taken me on time, at the time of my appointment, none of that would happen. I wouldn't have missed extra hour from work and wouldn't have to come back to my doctor.

This place is a machine Money machine!…read moreBusy , big Service from four different people Including two technicians Was great! I'd hire the lady upfront if I still had my shop! Shoulder MRI went smooth

Poor receptionist Brook,…read more Very bad customer service, as I wasnt able to have payment on site and would prefer mail in payment... she won't give the approval.

I visited the Mountain View LabCorp site over the summer for a blood draw. I had ordered the test…read morethrough Ulta and I was very confused as to why LabCorp's Phlebotomist was drawing blood for Ulta? Inside the blood draw room, there were over 100 vials of patient's blood in sealed test tubes sitting upright in racks. Hmm. I wondered why these weren't in a refrigerator. I also was surprised that there were metal Lab Specimen pick up boxes bolted to the outside wall of the building. It was very hot the day I visited the lab and the sun was beating down on the Lab Specimen pick up boxes. One said LabCorp and the other said Quest. The Phlebotomist was very prompt and came out to get me in the lobby on time. She was very sweet. I did not have a good experience with the draw, however. She used a large gauge needle without a Butterfly. It felt like she hit a nerve, or tendon when she inserted the needle. Right after the draw, I had pain right below where she inserted the needle. When I opened an closed my arm it hurt. This continued for a month. I have Ehlers Danlos Syndrome, a connective tissue disease and my tissues are very fragile. I should have asked the Phlebotomist to use a smaller gauge needle, but I had forgotten. I share my experience with a UCSF Phlebotomist who told me that it sounded like the LabCorp Phlebotomist was in training, because it it standard procedure to use a smaller gauge needle on a very thin arm and a butterfly is always used, as well. When I think about the 100 + test tubes of patient's blood sitting on the counter, I wondered, if the way specimens are stored at this lab location, may have something to do with all of my tests be negative. It is food for thought.

They're always short of staff. They constantly change the mode of their acceptance from center to…read morecenter. You must check before to see that it is not with appointment.

The -phlebotomist Ma is exceptional. Blood draws can be very traumatic for me, so I always make…read moresure to go when Ma is at the lab, and she always does a great, painless blood draw. Thank you, Ma!

Some of the lab techs are unhygienic and place lab specimens (stool) with office paper work and…read moremail. The tech asked me to open a stool sample and place half the stool into a new jar. I refused. I do not reopen sealed samples: Especially not stool. The tech left stool on his office counter next to the mail for at least 45 minutes. He opened the trash multiple times with his hand and never used the foot pedal. Then he tried to hand me something soiled by his dirty hands. The woman in the complaint department rewrote my complaint, took out the worst deeds, and sent the edited complaint to the lab supervisor.

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

Impossible to book a dermatologist appointment unless you want to wait 3 months or more. Once you…read morebook something, your dermatologist may like they did with me then referred to their nurse practitioner because they don't wanna deal with you for something very simple . Then after you make an appointment with your nurse practitioner they want you there 15 minutes early but they're allowed to let you wait 30 mins past your own appointment time . To be fair the np is really great once you're in front of her.

In and out in an hour. From front desk staff to the discharge paperwork it was phenomenal. A…read moreconcierge clinic wouldn't be this fast. The doctor Dr. Gubbels, intake staff everyone was amazing and prompt. Thank you.

Cindy in the labs department has the worst attitude ever, she informed me that my labs required…read morefasting I told her I had labs her before with the same order Cindy turned her nose up at me and then called for her Co Worker to come out and stated that it would make their work difficult I asked her to please do my blood work she left me standing there in silence for a 5 minute and then asked if I was going to get the blood work or not. El Camino used to be a stand up hospital but the service Is horrible

I chose this location because of its great reviews on its great customer service. This was not the…read moreexperience I had when coming to Dr. Mersedeh Eghdami for a pre-employment drug testing. I first called the office to make an appointment and she was very rude and seemed irritated when answering my questions. At my appointment, she was very curt and impolite as well. After giving her my urine sample, she instantly said that I would not pass and pretty much accused me of diluting my urine. I only had maybe 20 ounces of water 45 minutes prior to my test. My urine did look more on the clear side but keep in mind my test was at 3 pm in the afternoon. I can understand her assumptions, but it's inappropriate to make any conclusions if you aren't the actual one performing a lab test. I asked her what further actions I can take and why she was saying I would not pass, and again, she was VERY rude and did not want to answer any of my questions. She told me that prior to my drug test, I should not be drinking water for two days and that my body will "naturally" produce enough water for me. She told me that when the lab would receive my urine, they won't even test the sample and automatically mark my sample as diluted. Never have I heard that and if it were true, it should and would've been prefaced prior to my appointment. She rudely rushed me out of her office feeling very unsettled and panicked, as this employment test is very important for my career. I was scrambling around, calling HR and my supervisor if I can order another test. After asking around nurses, doctors, AND employees that actually work at a lab, they told me that what I was told, was absolute bullshit and to not worry. Two days later, my employer received my lab test, in contrast to Dr. Mersedeh Eghdami's beliefs, they were able to test my sample. Save your money and your time, and go somewhere else. My experience here was very terrible and unpleasant from the moment I called to make an appointment. As a medical professional, how can you make a client feel so unsettled walking out?

Fast service. In addition to scheduling online…read moreMake sure you call to schedule your appt.

I would like to say that Joseph is one of the best there is in helping others. On this particular…read moreday, I was feeling very worried about my condition and really wanted to get an ultrasound in order to make an emergency decision. With the weekend coming up, I was unable to reach my own doctor and even Urgent care was booked for the rest of the week. I checked on Yelp and found Josephs great reviews and sent him a message about my condition. He immediately responded and told me he could make time at the end of his work day to help me do the ultrasound (knowing my condition). Whats really great is that I could pay out of the pocket at a great price without worrying about my medical insurance limitability, which most places will not take. On the same day, I drove to his office in the afternoon and met him. I told him about my worries and he was just so understanding, comforting and told me he would do his best to find any issues and would even provide a note to emergency in case he found something that needed immediate attention. As we went through the ultrasound he kept reassuring me about things, and did a super thorough scan of the area I was concerned about. He provided me with a lot of information, including images I could take home and a report that was sent to me within a few hours. I learned a lot about the scan and felt like I was under the care of someone who really wanted me to pull through. I feel he goes 100% in the work he does! I'm very grateful Joseph was there for me on this day and I don't know how I would have coped if I didn't find him here on Yelp. He is one of a kind and one of the Best there is in service and caring for patients. All around super cool person and truly a gem, Blessings!

Just had an abdomen ultrasound done today by Joseph who I found to be very professional,…read moreknowledgeable and friendly. Joseph has over 20 years of experience and it shows! He was very informative,answered all my questions, and explained the images with details. Smart Health Screening is an out-of-network provider under my insurance but I decided to go with it because nowadays honest and genuine customer care is hard to find. Keep up the great work Joseph. I highly recommend this business.