extremely unfriendly and unprofessional staff. Arrived at 7am, second in the line of less than 6 person but waited more than an hour to be served after reminding them. When ask one of the three staff at reception, the reply is there are many people you just have to wait. But there wasn't anyone served at the two rooms. Was told if you are not happy, complain to the management. Its their policy that causes the delay. read more

The staff here were very nice! I had to get urine drug test for new job. I walked-in at 8am on week day and there was no wait. Obviously if you come during ur lunch break or after work there will be a wait when everyone wants to go. I actually wouldn't make an appt because they can be off schedule. I wish I hadn't gone pee in the morning because you really have to fill the whole cup. And don't drink a lot beforehand because that can dilute the test. Overall the staff were very nice so I would come here again. read more

I had to take a pre-employment drug test within 48hrs of offer acceptance. but the earliest available appt at any site was 3 weeks out and "no walk in for drug test"! had to call the recruiter several times to extend the deadline (and my work start date). and on the day of the appt I get a call that the site has. computer problems so I should go to the nearest other 2 sites and "they will take care of you. sorry for the inconvenience". So I rush and I arrive at the alternate site and they know nothing about this "diverted customer situation" so instead of honoring the appt, was treated as a walk in with 2hr wait!!! absolutely ridiculous and awful service. it is clear they have a captive audience of corporate customers and complaints like this is ignored and do absolutely minimum and take their merry time to clear the queue. I hope I NEVER have to deal with them EVER again. read more

Extremely dissatisfied with the experience here. The lab staff was great but the receptionists here are not customer service oriented at all. I understand some patients can be difficult so the receptionists may get frustrated and treat them with attitude however I patiently waited in line and when it was my turn I stepped up to the counter, the receptionist with glasses stared at me and said, "what?" With such attitude. I have never experienced such behavior like this. No hello how can I help you? Just a straight up "what." Next, she tells me to read off my registration number and I read 2 numbers and she cut me off yelled at me saying that's not the one and tell me to go find it with no directions. I spend 15 mins trying to find it. I go up to her and say I really can't find is she sure that number I read is not the one? She checks and says oops that is the one. BE SO FOR REAL!!! So she made me late to the my drug test and wasted my time. to the manager or owner... there are so many people looking for jobs and these are the people you hire? There so many reviews of them mistreating people even the elderly... do better read more

Today i had routine lab work order(s) by my doctor went in and asked a question the ladies that work there that moment i felt so ashamed, disappointed and uncertainty how my day went there it was really hard to even to feel safe at a professional establishment but those were working that day need to be terminated immediately. The service was not in their policies and their image, i felt like am getting treated like am High School once again do your homework carefully and trust the ones who offer the service they offer and friendly staff. Smh! You heard it here first..... read more

Had the pleasure to check in as a " walk in" and received excellent service from the receptionist as well as the phlebotomist. The staff deserves a big KUDOS. Benisons. read more

I was able to make an appointment for the next business day online on their website. I used the check-in function online to wait in my car, and almost immediately received a text saying that a technician was ready to see me. There was a number of people waiting when I walked in on a Friday afternoon. There is a TV that shows the status of the waitlist, and I was pleased to see my name at the top of the list! I sat down and waited a few minutes before I was called to check in with the front desk with my ID and paperwork. After that, I waited a few more minutes before proceeding to complete my test. I was able to complete my test and be in and out in about 30 minutes. I am very pleased with this Labcorp location compared to the other places I have been in the past. I do not know what your experience might be if you are a walk-in, but I would highly recommend you to make an appointment. read more

The Hispanic lady with the curly dark hair is extremely RUDE. I was here at few days ago and witness her lack of professionalism and no customer service skills at all as I witness how she treated an elder man that did not have an appointment. She kept on rudely interrupting the man and motion the man goodbye as she did not seem interested in helping him because he did not have an appointment. She had many opportunities to handle this issue on many other professional options but she chose to be rude. She was impatient with my and kept on cutting me short as she also tried to show me the door outside the office. read more

Labcorp - Laboratory Testing Near Me - Sunnyvale, California

This place was closed permanently and it doesn't show online that it is. After I drove there early morning I was disappointed but there is another branch thats 5 min away from this location thatI had my things done at. read more

The lady who'a taking the blood is extremely rude and mean to all the customers. she doesn't care about the patients and she just likes to waste her time walking around. please do not come to this location! read more

Had a great experience here. Labs were done quickly and no pain! Thank you Zoya for being so helpful.

I came in for labs and I was really struggling mentally. I ended up hysterically crying and Britt a phlebotomist came over with tissues and offered to let me vent. Once we were away from the lobby I broke down and had my first panic attack. I really appreciate the rest of the staff for being patient with me as well, I'm also a phlebotomist and haven't experienced exceptional care till this lab corp. thank you read more

I never thought I'd give 5 stars to a LabCorp, but dang. 7 minutes. Upon arrival, that's all it took for me to check in at the self-service kiosk, have the staff scan my paperwork and insurance card, have my blood drawn, and be done and out the door. That's less time than how long I spend just waiting in the lobby at the LabCorp location in Mountain View! Of course, it helped that I had an 8am appointment and that there was nobody waiting when I arrived. But two people arrived when I was done, so it seems like foot traffic is not completely down due to COVID. And unlike at the Mountain View location, having two staff members here means less of a wait for everyone. The person drawing my blood was quick yet gentle and I barely felt any pain. Definitely one of the more pleasant blood draws that I've had. And I've had a lot. If only all my medical visits were this easy! read more

Stay away from this location . Very unorganized and communication is bad . Over 2 plus hrs to do a drug screen .

My 6 year old needed some blood work done and she has severe anxiety. We had gone to another lab and had to walk out due to their inability to handle nervous children. We came back to our favorite labcorp location and Vanessa was so great with my girl. She made it fun calling the needle a butterfly and letting her pick her color of bandage. A little effort goes a long way. I always enjoy the nurses at this location. We won't do our bloodwork anywhere else. read more

Do not come here if you don't have appointment. They do not care about walk ins. They will prioritize the appointments and will not try to alleviate the wait time. I've waited for almost an hour and a half. They still haven't called my name and it's two separate check ins. It's so stupid. I'd rate .5 if possible and the ladies in the front especially Zoya has such an attitude. Where's the customer service. Unbelievable for a clinic. read more

I dropped in without an appointment and it was surprisingly quick! I probably finished in ~20 minutes or so. I hate getting my blood drawn and the workers werent particularly nice or mean about it. They were there to get the job done and they got it done in one jab - so no complaints there. read more

They are very rude - from back office you can hear them yelling patient's personal information. Times listed on google are not honored. Google said they are opened till 3pm but refused to take us even at 2:30. Next day they were rude and have terrible intake process. they required double sign ins from me. I will avoid this location at all cost. Stay away from this location. read more

You have to call and make sure the branch is open before going there. Service is good and sometimes quick. But make sure the branch is open before going. read more

Stay away from this place! My new employer sent me here to get drug tested, & when I called they said appointments wasn't required. So I show up the next day, the first thing i see, at least 5-7 signs through out the tiny place saying DRUG TEST BY APPOINTMENT ONLY. So when I spoke to the person at the desk, said it's by appointment only. & I explained to them that when I called there was no requirement for appointment, & their answer was at this location is required. I should of chose a walk in location. I chose this place bc it was on the list that gave me. So after arguing about how the system on the phone said no appointment required. They just didn't know what to say. Now my new job is at risk because their next appointment it's a week from now. This here really bothered me & understanding person but the way these people want to the people that come in is unreal. If you are getting drug tested for a job. Stay away from here. I reported them to my employer I've never been through this before. read more

The worst. I NEVER write reviews and this was terrible. I had to take an employee drug test and had an appointment. They helped walk ins before me and and completely ignored the fact that I had an appointment. read more

The lady working the front desk today is extremely rude. She snapped at me when I asked how long they were behind on scheduled appointments (30+ mins, it turns out). Likely the rudest person I've come across this year. Hope someone can find her a job she doesn't hate in 2022. read more

Had a good enough experience for a 7:30a Friday walk in. ~45 min wait for basic annual testing

Needed a simple blood test, did the automated check-in and then spoke with front desk. Place is very clean a d efficient. Ruth did my blood test and she was very nice and easy to talk with. Everything was easy and professional. Btw, location is in a small strip mall and had easy parking. I was in and out in less than 20. read more

I would not recommend this place. I work for the county and lab work was requested at the Sunnyvale Labcorp location. Both front staff could not find my reservation then we're requesting the incorrect lab work for me. It was so frustrating I had to walk out read more

Terrible vibe and attitude all around. Maybe if the instructions online were clearer or a way to contact them by phone could save people a trip there just to be turned away in a rude manner. Be prepared its almost like you're forcing the ladies to work there. Will not be going back to this location will try another read more

I don't know why people are putting bad reviews, I thought the employees here are very nice and professional. Had a drug screen done came 15 minutes early and was out before my scheduled appointment. Check in was easy at the Kiosk. Ruth was my lab tech that processed my requisition. She was very sweet, caring and professional. I wouldn't believe believe all the bad reviews. Was originally scared to come here due to the bad review, but they had the earliest appointment for my drug screen. This place is clean. read more

This place could take a few tips from the DMV on pleasant customer interaction. While I was waiting for my drug test, a polite and deferential customer with a strong European accent of some sort came into the office and had trouble using the automated check-in kiosk. The staff person sitting at the desk barked orders at the customer, and only after a few minutes did she stand up, walk over, and show him what he was doing wrong, all but rolling her eyes at his stupidity. I did manage to get my drug test, along with a heap of attitude. Overall the staff seems to be competent but miserable. Since the beatings are apparently not improving morale, perhaps Labcorp should consider paying more. read more

I'd give zero stars if I could. I came here twice in two weeks for pre-employment drug screening with both times coming back INVALID, with no explanation from the medical examiner besides "someone must have tampered with the sample," and i did not do it. No explanation as to how this could happen to me, let alone TWICE. I have done pre-employment drug screenings at other Labcorp locations previously and have had no problems. Surely enough I now have to take the urine test for a third time and I will be going to a different lab - one that isn't suspicious. read more

This labcorp location in Sunnyvale did the wrong test which was NOT what my doctor ordered. As a result, I had to come in two more times to pick up and drop of the correct test. Here's the worst part, Labcorp sent two bills to my insurance company so I ended up having to pay twice the amount: the first time for the wrong test they did and the second time for the correct test. Labcorp refused to write off their incorrect test! Any normal human being with a common sense would have written off the incorrect test done because it was Labcorp's own fault which they did fully admit. Yet they are so greedy they would still bill my insurance and charge me twice. Unbelievable how dysfunctional this location and their billing department is! Conclusion: If you want to waste your time, deal with the billing mess and pay more than what you should have been charged for, then go to this lab. read more

i got an awesome/very accommodating experience here in sunnyvale compare to the fremont office that is very rude in front desk

I haven't been recently but seeing the comments about lack of hygiene reflect my last experience a few years ago. PLUS I'm a hard draw because my veins collapse. I demanded a butterfly with a small gauge, because without that it's not happening. And apparently they only get a few of those so they always whine about using it at any labcorp. Maybe its a way to keep the cost down, but it's also a way to drive away your customer. But in this office I specifically told them NOT to jam the needle in and out if blood isn't flowing because it will just give me huge bruises and ensure no blood draw at all will be possible. Of course first thing that happens, no blood flows and he starts jabbing in and out. I scream in pain and he acts like I'm overdramatic. I have a collagen disease and my veins and all tissue are super fragile. So beyond disregarding specific advise the guy was a jerk about it after he injured me. And the bruising was immense of course. I've been to a bunch of labcorp as well as the competitors, and it's all kind of the same so for years I had PTSD every time I tried to get blood drawn, and still fear it to some degree. Stanford can do syringe draws, it's unclear why they aren't trained to. So though it's inconvenient, I drive further to get a blood draw. It sounds like maybe this dude no longer works there, one hopes with covid they have since improved their hygiene. But it always seemed pretty gross. read more

I was required to perform drug screening/testing as a part of routine employment checks. Their check in process is actually fairly straightforward and efficient. Also I like that they allow you to schedule appointments online as well as come in for drop in appointments. That's where the quality of the front office and personnel ends. I was brought back to the testing area as routine. Since it's drug testing, there are particular about a lot of things (emptying pockets, etc) to help ensure the validity of the tests. I was told to hang my jacket and place wallet/keys/phone into a lock box. Then I was given instructions on how to fill the cup and they marked it with a red line. You are not allowed to use the sink while in the bathroom (this is important below). I was able to get mostly to the red line and toward the end of the urine stream I realized I didn't quite have enough urine. As such, i gave a squeeze and got some out of the cup onto my hands (ugh, I can't believe I just pissed on myself). So I get some paper towel to open the door handle and take the sample out. I let the guy know and move to wash my hands at another sink, he says I'm not allowed to do that until I go through a procedure check (I have to watch him pour the urine and seal the sample). This is pretty standard stuff, so no big deal. Then he asks me to sign paperwork. I started to walk to another sink to wash my hands which had a small amount of urine on them and he says I need to stop otherwise "I've refused the test and it's now invalid". I clarify with him that I will be touching the pen with urine on my hands, he said not to worry (presumably since they will wipe the pen). After going through several more steps, I am able to wash my hands. I do so, and am instructed to now collect my things. Now this is the part that gets unusual/confusing to me. I collect my belongings and let him know that there's still urine on the pen that he had me use. Urine is usually sterile (unless you have a UTI), but still ... I recommended that he wipe it down. He actually said "it's ok, we've got gloves and we're safe". I said it's not for YOUR safety, it's for the next person who's now touching the pen with piss on it. He had no comment but went to get the next person for testing. He also didn't change his gloves between people. It's for this reason I think they deserve a low rating. I am surprised that a testing facility has such sloppy sanitary procedures. Even after pointing out the deficiency, the person seemed ambivalent to the issue. Seems like this could be a good opportunity to help train and educate the staff on better and more meticulous specimen handling procedures. Anyhow, I thought I would pass this on in the hopes that anyone using this facility understands that they do not as a matter of routine follow minimum standards for handling. This is certainly more acutely important given the recent infection and pandemic concerns, etc. Good luck peeps and I hope the review helps! read more

Absolutely terrible place (El Camino, Sunnyvale). Hygiene is very questionable, the keyboard is greasy and disgusting - the very same keyboard they touch with their gloves immediately before and after handling your skin and blood samples. They spent 10 min drawing blood out of my poor toddler who didn't make a single peep. As a result, they called the next (!) day- "sorry, there was not enough blood and your test results can not be ready". These tests had to be made asap... The bottles with sanitizers were empty, and I didn't witness them washing their hands either. Yes, these are hard times, but somehow even in cafes and coffee houses, they managed to stock up sanitizers for their clients just fine. My child had to go through tremendous stress, was exposed to significant health risks - and all for nothing. I am beyond devastated. read more

I needed a new hire drug screening for my employers. I made an online appointment and came in early. The check in person said I was early and they could take me in before my time slot. That was a Plus! I waited a short time when the technician ask that I come in and remove items out of my pockets. All this with a calm voice and excellent manners like a routine customer. The technician stated how much sample they needed for there equipment and I provided a bit more than enough. Technician kindly said "Thank You" and said to gather my items and free to go. That's what I call professional and treated like a customer. If you want to be treated like a customer and not a drug screening criminal goto LabCorp. They have the business model correct. read more

They shouted my name on loud speaker as well as said quite loudly what I was there for. No sense of patient privacy. Worse than going to the DMV read more

We found this Labcorp location because we need to do some blood test. We were somewhat worry before coming here due to all the negative reviews in yelp, but we don't have much of a choice because of our insurance policies. To our pleasant surprise, things are pretty smooth! You do need to wait a bit for the paperwork/people in front of you (we arrived at ~7:15am on a weekday, probably waited for around 20-25 minutes before the bloodtest), but the stuff there are very polite and professional. read more

The nurses and team working at this lapcorp are SUPERB! Best experience I ever had. In and out always in less than 15mins. Even if you don't have an appointment, they will accommodate. All lovely human beings who care about patients coming in to do bloodwork. read more

I have very small veins and it's always hard to draw blood. But Teresa rocked it. One try and bam! Success! First time ever. Mad props Teresa! read more

Go to any LabCorp but this one. They are rude. 3rd time Ive been here. I begged them not to mess up the billing (since they refused to listen) and guess what they did? They will create more problems than necessary with a routine blood draw. read more