Like others lament...if I could give zero stars... Every interaction has been shockingly inept…read more My very first appointment was a combination of preventative / catching up on immunizations / and one concern I brought up. The majority of the visit got coded Medical (I pay) even though all but one part of the visit was provider-side initiated. What a shock to get a $1383 bill on my FIRST VISIT! My insurance agreed that about $700 of the bill should have been 100% covered but it was coded as "Medical" (I asked for the tests/checkup/immunizations, not the doctor). Sutter denied my review. Instead of just taking care of it (don't they WANT to get paid - does it matter WHO FROM?), I get messages to call this number or that to figure out the bill. Now - they have my medication help prisoner for me to return but I have no confidence in this clinic to do their end of the job. I definitely can't afford to pay $700 for every doctor visit. Oh... and in 8 months of being under this doctor's "care" - visits and follow up have all been through their PA. Doc hasn't even seen me yet! On top of coding labs as Medical (I pay) and not Preventative (plan pays), my ins says their lab (Palo Alto) charges astronomically more than other labs. So, in addition to getting stuck with the bill for what should be 100% covered, I'm getting charged the Tech Tax! Fast forward, I'm at the lab to get the work done so my "care team" can take care of me - and the lab didn't even have my orders. I asked two different ways for COPIES of my lab orders and was told that they were faxed over. I'm going to have a freaking stroke before I can get my meds out of jail. I've had better experiences at DMV during rush hour. Quite possibly in the Top 3 of worst service I've received in 40 years - top to bottom.

I needed to have some lab work done, and came by this morning. I had made an appointment online…read more I checked in and took a seat. I only waited 5 minutes and I was called back. The young lady who took my blood did a great job. Staff is really nice here with excellent quality of care.

I went here to get my blood drawn after the nurse at my doctor's office stuck me five times and…read morefailed to get enough blood for my labwork. The lab tech who drew from me was super fast and got me on the first try. I was in and out of the office within ten minutes. Only wrinkle was when I checked in. I used the wait anywhere button and they were supposed to send me a text to come in, but for some reason I didn't receive it so they had to come out to look for me. The lady seemed a little bit annoyed. Overall I'm happy though. Super fast, not busy (Friday @10:15) and most importantly they were able to take my blood in one go!

Very efficient. I was a walk in and didn't have to wait more than 15 minutes…read more Currently sitting at Quest with my daughter and we are 5 minutes away from 2 hours. Insane!!!!

Experienced, Excellent Follow Through, Assist with Appts& Reminders. Very Professional & Personable.read more

I never received my Lab Test results even after 12 days. I had to reschedule my Doctor appointment…read moreto a week later. I tried calling this facility at least 10 times, but no one picks up the phone. I called my Doctor's office and they did not receive any results either. I then opened an online account, but no results there either. I think my blood was sent to a black hole, and I doubt if I ever will get results. So don't waste your time and don't take the risk of the overworked staff screwing up the blood draw. If they don't have time to pick up the phone, you can only imagine how overworked they are. I would even worry if they use clean needles and equipment or if they don't have time to wipe down any surfaces.

Staff are rude. The phlebotomist was not helpful. She has asked me to sign that my bloodwork was…read morecompleted but did not show me what I was signing off. Then when I asked what bloodwork I'm getting done she said cholesterol but when I received the result it was actually not even close to cholesterol I needed done. I was misinformed and really that was a near miss almost.

Walked in and waited for draw without an appt. Due to close in 10 minutes they rejected me because…read morethey said all of their blood draws have been packaged for the day. I had rushed to get there and was so excited I made it with just a few minutes to spare.

They are understaffed, but staff members were friendly and got the work done…read more Phlebotomist confirmed name / dob then confirmed the label with me. Scratching my head about the security (like everyone's urine sample being sat together where everyone can access) and my ID wasn't checked. Got the blood results the next morning from San Diego! Thank you.

After blood withdrawal. I have to pee. Had to wait an hour to have pee urine. In cup sample. I…read moreplace in tray near restroom, They did not monitor or keep track of it. I left the office. Is busy morning in San Jose . Results is one day. My doctor receive next day morning.

This review is long overdue. Ellen has been guiding me towards better health for over a year now…read more When I came to her I was stressed, frequently bloated, had fatigue all day long, and had stomach issues that weren't going away. I tried to "fix" myself by trying to eat healthy (I loved fatty foods, but my cholesterol was/is high so I became a vegetarian for a while to try to help lower my cholesterol) and exercise, but despite that, I was still bloated and tired all day. Ellen has a whole system worked out to determine the root cause of health issues that arise. Based on my lab work, she designed a protocol that was tailored to fit me and my health goals. Throughout the process, we had check-ins where I could update her on how I was feeling and see if anything needed to be adjusted. I've been committed to her protocols for over a year now and my health is better than ever. My bloating is gone, I have more consistent energy throughout the day, my stomach aches have all but gone away, and bonus- I've lost a bunch of weight. I'm nearly down to the weight I was in the military in my early 20s, something I was never able to achieve on my own when I got out. Ellen's recommendations are dynamic and tailored, and she considers the person as a whole. Her help has been so vital for me that I'm going to continue working with her until the foreseeable future; my labs are getting to where they need to be, but in the meantime I appreciate being able to reach out to her with questions from the patient portal, getting periodic labwork to check progress, getting access to reduced- price supplements, and having access to see if she recommends any minor adjustments to my protocol. 100% recommend!

She was shockingly dismissive and patronizing for someone who thinks she's the best. She's…read morebasically a mean girl dressed up as some health coach, who doesn't believe mental health conditions or migraines are legitimate and worthy of her oh so valuable time. I suggest looking elsewhere for someone who is respectful and holistic, seeing ALL people as having value and all health conditions as equally benefitting from her (questionable) nutrition expertise. In her own words:

Amazing care and quick service from this place. This is definitely one of the better facilities to…read moreget blood work done, and it looks like they've recently renovated the area as well. I made an appointment and was seen within 10 minutes, even on a day where they were short staffed. They still managed to remain on schedule, and I was in and out pretty quickly. Nancy, the person taking care of me, was such a sweetheart and so compassionate towards my health situation, even sharing a bit of her own experience to make me feel comfortable. I mentioned that I was a little bit squeamish with blood draws, and she did an excellent job of distracting me. I can tell she's very skilled, she drew my blood with little to no poking around for my veins. I had no bruising, soreness or excess bleeding. Most places I've gone to would've left my arm sore for a day or two with bruising, but not here. I was back to using my arm normally within an hour. Nancy took the time to explain to me how to do my stool test at home with very clear instructions to make sure I understood. Amazing patient communication from her. To the people leaving bad reviews because they decided to "walk in" just know that these workers are trying very hard to stay on schedule and they simply cannot just take random people coming in, otherwise, the entire schedule would be delayed. That's unfair for those who took the time to SET up those appointments, just to have someone who walked in take priority. They just don't run things this way and I highly appreciate that they stick to their scheduling system because it keeps things running smoothly and respects everyone's time. Just from my experience in the lobby, I saw the staff handle people very compassionately when explaining that they couldn't accommodate walk-ins. I especially noticed the blonde staff member being incredibly patient and kind with elderly patients, children, and even people in wheelchairs. The staff here genuinely seems caring and professional. If you plan to come here, I recommend scheduling an appointment on their website. Schedule at least 2 days in advance because the time slots fill up quickly. Overall, I had a great experience and would absolutely come here again for future lab work.

I had an appointment, and I only waited a few minutes before they called me in. They have a lot of…read morestations in the back. This location gets busy, but as long as you have an appointment it seems like they have a good system. Going to make sure the line keeps moving. Parking was not a problem. It's located in a strip mall type shopping plaza with a Mexican market next-door, where I ended up buying a watermelon. I came here to get a blood test and urine test done that was ordered by my primary care physician. The guy that drew my blood was friendly and there were no complications.

I have been very impressed by the phlebotomy technician named Kelly who works here. She is very…read morewell organized and completes her work quickly and efficiently. You can expect to be in and out more quickly than at most other facilities, even if you do not have an appointment. She is also very friendly and empathetic. I have also been very happy with the minimal pain that I have felt when having blood drawn. The location is on the right as you drive north from the traffic light on Bascom as it crosses San Carlos / Stevens Creek Blvd. The location is a bit easy to miss if you are driving quickly but anyone should be able to find it without much trouble. Thanks for the great service Kelly.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

The young lady was super sociable and sweet. She was fast and I had the best experience with a…read morelovely lady named Dipali. She was so kind and patient. She has a beautiful bedside manner and not once did I feel the needle ~ when she first inserted it and when she removed it.

Long wait!! So don't go without appointment…read more No water in waiting area. This is different than west gate mall location on graves dr.

I came in for my first peek ultrasound at 12 weeks and took advantage of their Father's Day…read morespecial. It was such a cozy, welcoming, and relaxing environment. I paid around $70 and it was absolutely worth it. My baby was super active, and getting to hear the heartbeat for the first time made me emotional. The sonographer was wonderful and even asked if I wanted to know the gender, which I appreciated. She took her time and made the experience feel so special. The staff was incredibly kind and friendly, and I felt comfortable from the moment I walked in. I highly recommend Baby's First Glance to any expecting parents looking for a warm and memorable experience. I will definitely be coming back during my second and third trimesters! Thank you for making our first peek so memorable!

A highly recommended place! If you're looking for a private ultrasound for your baby, then this…read moreplace is for you! Team is very welcoming, attentive and will give all the care that you need. We had a very excellent experience with the team and went home with nothing but happiness in our hearts seeing our baby boy