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    Quest Diagnostics

    3.4 (119 reviews)
    Closed 6:00 am - 4:00 pm
    Updated 1 month ago

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    Front doors locked well closing, would suck to think these hours were accurate!!
    Linda W.

    Showed up for a 3:10 appointment at 3:13. Granted I was 3 minutes late. I checked in at the kiosk and sat down to wait. I can hear all the people that work there in the back chatting socially. There are no other patients in the lobby. I waited about 5 minutes then figured I did something wrong at the kiosk so checked in again at 3:19 and sat back down. At this point a person comes out to tell me the are closed. (the sign on the door says they close at 3:30 btw). They wouldn't take me. Then they locked the door behind me as I left at 3:24pm. I get that I was a few minutes late and that's my fault but I also waited while the employees socialized in the back and then was told it was too late once I checked in a 2nd time trying to get their attention. Everyone was in the back so I couldn't wave or get anyone's attention. Maybe they still would have told me they were closed, even if it was 1 minute past my appointment time. Who knows. But what about the walking they supposedly serve until 3:30??? I'm a working mom. It is SO hard to get time away for these appointments. I broke down in tears in the parking lot because getting back here will present a whole host of challenges when I'm dealing with health issues whose treatment will now be delayed another week. I'm a fan of policy but you've got to be clear and consistent. If you actually close at 3:15, then say that. If you don't take people if they are late, even by a few minutes publish that. Also don't, sit around in the break room chatting with your coworkers while someone has been waiting in the lobby for 5 minutes for their appointment. Just know they have some very strict unwritten policies they adhere to and their stated hours are false.

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    2 years ago

    Clean office. Wait time is normal. The lab technician was super friendly. Highly recommend.

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    Page 1 of 3

    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    I have been there before a few times and Austin helped me.

    Mentioned in 6 reviews

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    Regional Medical Center

    Regional Medical Center

    (471 reviews)

    North Valley

    Grandpa was taken to the ER at night and was taken to a room in the morning for an infection. I am…read moreunsure about the quality of care in the ER, but while recovering on the 2nd floor, the nurses and doctors came by to check up on him semi regularly. As he was bed bound, the nurses cleaned him up whenever we called for them and helped change his dressing for some bed sores that had developed (loved that they put the time changed directly onto the bandage themselves. The food was pretty bland though and only slightly changed every meal (there was usually steamed carrots, mashed potatoes, and a different protein every 2 days). Overall, we didn't have a bad experience. FYI: the main entrance says visiting hours are from 9am-8pm but we were able to get in 2 hours earlier and the doors are still unlocked at 9pm. After that, you would have to enter through the ER.

    the first time i was forced to pass that blasted black cat on their er bay doors, the ems staff and…read moreeveryone was soo much more compassionate than my last visit...i don't know, maybe first time, beginner's luck? second time, a dog shouldn't have been put through the humiliation, the brow beating, the refusal of care, the refusal of patients' right's or a myriad processes. and when a patient falls, i feel like the hospital staff should be more protective of the patient's hippa and not so concerned about how litigatious they may be, thus ignoring them and ensuring a wet floor sign was added for a fall not caused by the floor at all. smh. but to have a patient laying face down on an er floor for longer than a few minutes, should be heresy...but this is california...there have been celebrities to come back from hospital visits with complaints about staff not recognizing them and being cruel. so... why would i expect anything less...as just a "regular person?" so...just so california is aware: 1. if someone falls in front of you...regardless if it's the er or not...if you have nothing positive to contribute...and that doesn't mean shouting negative things you think are positive...it means just being a normal person and keeping your mouth shut if you suspect foul play ... mention something to staff quietly do not cause a freaking protest because you feel like some entertainment! 2. if you are not medically trained regarding falls shut the heck up. 3. as a morbidly obese person always remember a nurse without a spine is a nurse without a career so ...i chose not to end a career three days before christmas... learn, educate, and understand before you spew vomit from your mouth like its bible!!! and regional needs to be better prepared for a fall! do not send a 90lb, 5'10" nurse by herself to help a 261lb, 5'1" female off the floor! and regional...if you can't get rid of the blasted black cat on your doors or spray paint more white... then get a flocking clue ...a plethora of patients are probably scared to death of that cat... they are just too sick to say anything... and when someone just keeps asking for help and their state paid caregiver keeps going missing or walking off ... get a clue something was bigger than you that day and you missed it...because you were too concerned about what you were seeing and that was ... racist, stereotypical bigotry. And the referral you sent me to, literally said it was simply to cya... yea I got it. ‍ This er visit was so traumatic I don't know if after being in California for 12 years, I want to stay. It sickens me the way you things treat humans here. next time ... i hope you're more intelligent/conscious to look closer and someone like me isnt still sitting where i am today and you actually helped them. ‍‍‍

    Quest Diagnostics - laboratorytesting - Updated May 2026

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