In a pretty sad strip mall, but the facility itself is actually one of the better labs I've been to. Even though they were slightly behind schedule, when my wife went in to get her blood draw done, it was done SUPER fast. read more

Quest Diagnostics - Laboratory Testing Near Me - San Jose, California

Came here because the was the closest Quest Diagnostics within my vicinity. My daughter was in need of having a urine sample analysis and we were directed to go to any QD location. This particular spot was busy upon arrival but that was expected since appointments are recommended but are not required. Staff work at a slow pace so a wait is guaranteed whether you have a scheduled appointment or not. I'd come back if needed due to the experience being manageable. There wasn't anything to rave about, nor complain. read more

I had an appointment, and I only waited a few minutes before they called me in. They have a lot of stations in the back. This location gets busy, but as long as you have an appointment it seems like they have a good system. Going to make sure the line keeps moving. Parking was not a problem. It's located in a strip mall type shopping plaza with a Mexican market next-door, where I ended up buying a watermelon. I came here to get a blood test and urine test done that was ordered by my primary care physician. The guy that drew my blood was friendly and there were no complications. read more

Quest Diagnostics - Tv in waiting room - Laboratory Testing Near Me - San Jose, California

Horrible service! I took my mom to this location on a Friday. we arrived 12ish in the afternoon and we were second on the stand by list. My mom has appt with the doctor on Monday and need this to be done by today. There was no available appt online. So we had to drop in. We waited more than 2 hours, by close to 3pm, one of the staff came out and said we are not taking any drop in. That's super frustrating, they should let us know earlier if that is the case so we can go to other locations. No only we wasted our hours of time but not being able to get the lab result in to the doctors before her appt really get me super mad! read more

Horrible. Care quality, they don't help right away . The nurses ignore your question. It's always rushed with an "I understand" But they don't even think before speaking. read more

No real person attending the front to answer questions. Horrible service. Waited over 2 hrs to get an answer. Stay away from this place. It's worse than the DMV. read more

I checked in at 3:40pm. as I was waiting, an Asian female employee came out and asked if we had an appointment. It was me and this elderly couple waiting. The employee rudely said "no more walking appointments after 3:40pm". I asked her why the system didn't tell us and it allowed us to check in. Again, she rudely say, "I'm telling you now, verbally no more walk ins after 3:40pm" and closed the door behind her. We could do nothing but to leave. No sympathy no respect in the way they talk to patients. read more

My parents insurance will only work here now. But, there are several facilities in the area and booking appointments is easy. There is a minimal wait once you arrive & check in. They have a screen which shows the names & appointments times that are checked in. Very helpful as you know when your turn is coming. read more

The on line access to one's lab results is horrible. You must first post a request for the results, then wait for days to see it. Much better service at LabCorp. read more

Very slow and incompetent staff; I was 10 minutes earlier than my appointment, but it took me more than one hour to complete plus the young girl poked me twice with big bruises on both arms. She didn't seem to take this job seriously and made me 25 minutes late for my next appointment. Will go to other quest locations that are much more professional. read more

This is my go-to Quest location for all bloodwork. The techs here are fantastic! They are professional and make the entire process seamless and painless. I wouldn't go anywhere else for lab services. Highly recommend! read more

I had a lab panel done and asked whether I needed to fast first. They said there were "no instructions" and refused to confirm that fasting was required, so I went ahead without doing so. Later I found out that fasting is often necessary -- especially for triglyceride measurements -- which means my results are invalid. read more

Definitely 5 Star!!! Had to go 3 times to this location had seen some bad reviews But Totally different everyone so so Professional, fast and very helpful! First time talked to Austin his so calm and explains everything extra good, second time talked to Kerrie and same thing they don't let you leave till the explain everything and yr comfortable and ready on third day spoke to Thi Anh same thing so very professional and very thorough in explanation she draw my bllood and didn't even feel It no bruise nothing was Amazed quick and painless! Great team in this location! Thank You!!!! Quest 2618 Alum Rock Ave. read more

There was a handful of people and some people waiting outside. This place is a self check in spot. You will check in at the kiosk, there are about three different devices that you can use. These kiosk offers about 5 different languages. However, make sure you bring your drivers licenses, your insurance, and your paper of referral ( if you are referred here). Even though you were referred here, make sure you make an appointment online it will make your process 10 times faster. Everyone got there before me but I was the first to get checked in because I had an appointment. My appointment was scheduled at 11am. I arrived at 10:48. I sat down for a quick 3 mins before they called me in. I was directed into a room with a chair, where you will sit and rest your arm for them to draw your blood. In the back there multiple different rooms. The staff were nice, fast, and professional. I had to get 6 tubes drawn so it took a bit of time, but still fast. I was out by 11:05am. They will also send your information to your primary doctor, if you were referred there but they also provided a link where you could sign up and check the results. The results takes about 3-7 days ( which is what they claimed). Overall good experience :3 The lab is pretty clean. I also did not have problem looking for parking! read more

Wow I am very excited that I visited this place early in the morning, when I got here it was already packed and I didn't have an appointment scheduled so I signed up for the waiting list , not even 10 minutes later they called me WOW that fast. I will definitely recommend this place if you are planning to do any Quests Diagnostic service.. The team was helpful and friendly.. Way to go guys I appreciate you all. read more

Appointment is at 11:40am but I am still waiting in the waiting room and with about 5 people ahead of me. Ok update, turned those in front of me were a no show so I get in after 20 minutes. The staffs that helped me were very professional. read more

Showed up for a 3:10 appointment at 3:13. Granted I was 3 minutes late. I checked in at the kiosk and sat down to wait. I can hear all the people that work there in the back chatting socially. There are no other patients in the lobby. I waited about 5 minutes then figured I did something wrong at the kiosk so checked in again at 3:19 and sat back down. At this point a person comes out to tell me the are closed. (the sign on the door says they close at 3:30 btw). They wouldn't take me. Then they locked the door behind me as I left at 3:24pm. I get that I was a few minutes late and that's my fault but I also waited while the employees socialized in the back and then was told it was too late once I checked in a 2nd time trying to get their attention. Everyone was in the back so I couldn't wave or get anyone's attention. Maybe they still would have told me they were closed, even if it was 1 minute past my appointment time. Who knows. But what about the walking they supposedly serve until 3:30??? I'm a working mom. It is SO hard to get time away for these appointments. I broke down in tears in the parking lot because getting back here will present a whole host of challenges when I'm dealing with health issues whose treatment will now be delayed another week. I'm a fan of policy but you've got to be clear and consistent. If you actually close at 3:15, then say that. If you don't take people if they are late, even by a few minutes publish that. Also don't, sit around in the break room chatting with your coworkers while someone has been waiting in the lobby for 5 minutes for their appointment. Just know they have some very strict unwritten policies they adhere to and their stated hours are false. read more

Quest Diagnostics - Front doors locked well closing, would suck to think these hours were accurate!! - Laboratory Testing Near Me - San Jose, California

I do not recommend coming early to this location. It's extremely busy and if you do not have an appointment you will not get seen. Also, there's multiple appointments scheduled at the same time so many people walked in to their scheduled appointments five minutes in advance and this pushes you back even further if their spot is before yours. Do not walk in to this location. Schedule and appointment and arrive ten minutes prior so the wait isn't too long. read more

The phlebotomists here are pretty good in my experience. Stephen was very thorough in helping me when a doctor failed to send in my correct lab order. He stayed later after his shift and contacted his superiors and I was able to get the labs done on time. Be aware that the majority of staff here do not mask. read more

Kerrian F is the technician who drew my blood and she has the excellent customer service and being very patient with me... Quest draw station provides me a five star service because of her care! read more

Went in to get a stool test due to food poisoning. Nancy was an absolute angel. She explained how to do the test and got me on my way. When I went back to drop off the test, Nancy was totally patient and understanding, and she got my test and paperwork done ASAP. read more

The worker was really kind. I had my blood drawn by a Vietnamese woman who was absolutely friendly. The blood draw didn't hurt a bit! read more

Quest Diagnostics - Laboratory Testing Near Me - San Jose, California

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I've been to multiple Quests for blood work and this one is the best I've been to! I came here for the first time about 10 minutes before my appointment and it was little bit busy (maybe 10 people waiting) and checked in. The check in machines say it needs a driver's license to check in (it scans it) but I was able to use my student ID, so any ID with your name and picture should work. I got called in within 5 minutes Austin was super nice! I told him that I tend to feel faint when getting blood drawn and without hesitation, he offered me the room that allows you to lay down. I'm terrified of needles but I hardly felt a thing. I didn't even feel faint at all! It was one of the least painful blood draws I've ever had. read more

The young Mexican lady was a bit rough on my arm. I got my blood drawn and when she put the needle in my arm I jumped because of how rough she was. I was sore for 3 days and now my arm is bruised. I don't know if it's normal for it to get bruised like this but she was rough and it was painful than usual. The office location was good but they should work on not being in a rush when you have an appointment. read more

Quest Diagnostics - Bruised arm. - Laboratory Testing Near Me - San Jose, California

Honestly if I could rate this place a zero I would. The level of professionalism at the lab is a joke. I simply asked a question of how long it would typically take for a check in person at this location and one of the ladies working there told me it could be an hour or even the whole day. Really lady? We all have jobs to go to and you're expecting me to wait all day for a test? And then I ask her if there a way to schedule an appointment, and she's just pointed to a QR code. Mind you their appointment system had issues as well. This lady was really try to make me go in circles at this location. The customer service is nonexistence at this place and I highly suggest you go to another location if possible. read more

My husband experienced the absolute worst treatment in our memory at his recent appointment at Quest on Alum Rock Avenue, San Jose. He arrived ten minutes prior to his 11:00 a.m. appointment and successfully signed in. He took a seat and waited, and waited, and waited, and waited... After nearly an hour and a half, using his walker, he stood and painfully approached a woman, obviously an employee, who had just come into the room. She was unbelievably rude, disrespectful, and discourteous to him. She put her opened hand, in much the way a police office might signal a traffic stop, right in my husband's face. I have seen this done to very young children, but to treat a senior citizen who was making a polite inquiry is truly despicable behavior that should never have occurred and should not be tolerated. What's more, after making her rude gesture, she turned away and chatted at length with someone in the room with whom she was obviously already well acquainted. Sometime later, a woman appeared at the desk. He approached the desk to inquire about the extremely long wait, but before he could even speak, she raised her voice and literally hollered, "Go sit down!" What kind of business tolerates employees that treat people this way, particularly a well-mannered older man? In the end, a young man named Austin came out, and my husband explained the long wait to him. Austin checked and came back apologetically, confirming that they had his appointment but that somehow it had been overlooked. He was polite and took my husband's blood sample. But, again, doesn't Quest do any kind of employee training? Do they not have any policies concerning courtesy to their customers? Are they not taught to be careful in checking the appointment records? And, finally, why should we or anyone else ever go there and subject ourselves to this kind of dreadful treatment. Do yourself a favor and go elsewhere. read more

Quest performed the required tests in late December, 2021. With all my insurance information at hand, they billed me over 400% of the amount they should have. When I called them to ask for clarification and a correction of the bill, Quest requested I asked my insurance company to send them a letter stating the correct amount (so their error suddenly becomes a responsibility of a third party). My insurance wrote to them, stating the correct amount to be billed. A few weeks later, I get another bill for the same incorrect error. I called again and when I mentioned the letter my insurance had sent them, Quest told me that they had probably "lost" the letter. I called my insurance, they agreed to to issue a second letter. A few weeks later, Quest acknowledged receiving the second letter and asked me to "please wait for the new bill in the mail". A few days later I get a bill for the same incorrect amount. I called Quest and they said "sorry" that the problem was with their system, "please be patient". Soon after that, I got an email stating that I owe them money, the incorrect amount, and to please "call the number in the email". I called and a clerk told me that my bill would "go to collections and ruin my credit score" (lit. bullying). I then got transferred to another person who apologized and told me that my bill was, yes, unpaid but that it was not going to collections yet and "sorry you were told that". Quest promised again to fix my bill, "please be patient". In late July 2022, I got another incorrect bill. Early July, I get a new email from Quest, asking me to contact the insurance company and "request an explanation of benefits with the correct codes". "Unfortunately", Quest is "unable to contact the insurance company" themselves and request that information. This makes no sense and is a brand new strategy to exhaust the client. I called the insurance, yet again. In short: While in possession of the correct insurance information, Quest billed the client incorrectly and burdens the client with the error and loses the letters from the insurance and harasses the client: client continues to be harassed to pay the incorrect amount. read more

Their service is good. The people who helped me were nice and understanding. I highly going to this location. One thing I think they can improve on is there drop off process. I had to sign and wait a little just to drop off my sample. It would be nice if it was a little quicker but overall I had a positive experience with this location. read more

Clean office. Wait time is normal. The lab technician was super friendly. Highly recommend.

This is for Alum Rock QD. Excellent. After dismal experience at Quimby, I went home to come up with plan B. These guys had a good rating, and I was still fasting, so I went over there to see if anything could be done. They took care of the problems with very fast and professional service. What a difference from the other site. read more

Quest has the worst online user experience ever. What a mess! You pay for the test. Don't receive any email telling you what to do next. You login again, do what you need to schedule on appointment. Go to a facility with nobody receiving you. You go on an internal personal identification loop that doesn't work on your cellphone, than it blocks you for 72 hours. Contact form limits your message lenght. The automatic email answer says your inquiry is related to billing, which it is not. If the lab is as bad as the UX, I wouldn't trust their lab restult. read more

Do I really want a McDonalds type of business sticking needles into my veins? Good luck trying to reach a human if you try to call Quest for information about any test or procedure. Their voicemail seems designed to prevent you from finding out anything by talking to a human. Not good. Not professional. Not a legitimate health care model, in any way shape or form. Will this improve over time? Not likely. Businesses that take on this model seem only to deteriorate. Not who I want sticking needles in my veins. read more

On a time crunch, I had to get a blood test done with pretty much a day's notice--and my only option was to go sometime Saturday, which is typically the most crowded. I live in the East Bay but didn't want to risk waiting hours in line without an appointment, so on Friday evening I searched for a location that still had Saturday appointments available. This one was the one with the greatest number of time slots still open! I easily booked my appointment online, came in the next morning and sorted out my forms/insurance info with the receptionist, and immediately went in for the test. Super fast--I was in and out in about 20 minutes. Everyone I interacted with was really friendly as well! Impressive, given it was just past 7am on a Saturday. The person who drew my blood (Nancy, an awesome human) engaged me in a fun conversation throughout the entire process to distract me from all the stuff spurting out of my arm into 6 successive vials :) There is ample parking at this location as well! Not sure why Google Maps warned me parking might be hard at this place...it wasn't at all. Overall an incredibly painless, smooth experience! read more

I've been to this location 2 times. I had strong impression for Austin. He is always kind and patient to everyone who comes to this laboratory. He helps everybody with his sincerity. read more

They make you sign things you don't want. They don't explain well enough. Not recommended. read more

I had an appointment at Quest Diag San Jose for my wellness blueprint and blood work. Initially there was a mix up with the lab order. It was already 10:20 AM which is beyond the normal working hours on a Saturday when I approached Melissa and Stefani explaining them about the mixup, they were very gracious to help me to resolve the mixup with the lab order but they also extended their work hours to get my blood drawn and take care of me. One other thing; My viens were very small and they both worked together using a small collecting tube to collect blood so as to avoid pricking again. I would greatly appreciate Melissa and Stefani going above and beyond to ensure a patient is taken care well. This is highest level of customer support that one can offer. I hope quest takes care of these employees. read more

When I first at quest there was a young man announcing that walking will take about 4 hour before being seen. I had appt it took about three hours before I was seen. During my time waiting before being seen they kept announcing to wear a mask for safety. The person who took my blood kept sniffing he should not be allowed to take our take blood. Over I find quest to be un organized and not all staff the tend be very rude.the office tends to be clean. If you can lab work done some where you might better off I refuse to every to back to a quest. If they act tougher I might return. Overall I find them to be a big joke. Down to there website and phone service. Wish you the best of luck. read more

I arrived around 6:00 a.m. for my 6:15 appointment. However, the line to check in on the kiosk was long. Once I got up to the kiosk I had no problem and was quickly asked for my insurance card. I was called to the back room around 6:30. In no time the phlebotomist drew blood and was given a cup for urine sample. This was a smooth process if you have an early Saturday morning appointment. read more

Quest Diagnostics - The wait times are extremely long if you didn't schedule an appointment. - Laboratory Testing Near Me - San Jose, California

My appointment was 10:30am. and I was served by Rose. My blood test is yearly check up and should be covered by insurance. after Rose entering all the information to computer, I was told that I have about $70 copayment that I can pay by card. or I can wait for the Bill. I am confused and said I would like to check with my insurance company first. After calling my insurance company, they mentioned that I shouldn't pay anything. I walked back, and talked with another person to see if there is someone else could double check for me. I was told that I walked away and my appointment time has passed. so I have to checked in as no appointment patient. I am super frustrate and try to argue. And they were willing to take me earlier. After the other staff entering my information to the computer. I was told I do not have any copayment. I am super confused and asked how come two different persons enter the same information to your computer, and get different result of payment. Their reply is they do not know, it is the computer. May happened. This whole morning I spent almost two hours with this drama. And what they blame is the computer. Their excuse is they serve over 200 patients everyday. I suggest you avoid this lab center which will save you Monday and time. read more

My mom and I usually have no issues at this location. I always make her an appointment beforehand and give all the insurance info to save time. We made an appointment for 12 noon. Walked into a full waiting room and a quiet lab. After about 5 minutes a lady walked I. With a bag of food and then some activity was actually heard in the back. I'd say they are running about 30 minutes behind as it is now 12:25 and my moms name still hasn't been called. I think they need to hire more staff. read more