I was yelled at and spoken to extremely rude, Alicia King, Sharon knights have attacked me…read moreverbally, and treated me horribly, after i tried complain the their kiosk wasn't completing my check in. they should not be in a place where they deal with customers, they have no customer service skills or empathy. I have never dealt with this magnitude of no self awareness or respect towards customers.

What a horrible place. I have pain in my right abdomen. Doctor told me to go get blood work. Ta da,…read morethats when this place comes in. I called for appointment and the lady gave me an automated hotline. That hotline is the most annoying thing you will ever have to deal with. You find locations by the zip code and choose your available time. After you pick the location and find out theres no available time convenient for you. You have to hang up and dial back to pick a new location. I did that freaking four times before I decided to cursed them out to give me an easier option. They told me the online way. Why didn't they freaking do that in the first place? I'm in pain and impatience, this place really tests your patience. it was my turn to get my blood work done and there was a vile of blood from the person before me sitting on the table. Their armband string was also out. I'm pretty sure that vile of blood was suppose to be on a rack or safe somewhere other than lying on the table. I told the technician about it and she quickly put it on the blood rack. Wow

Fast and friendly. I was in and out in about 7 minute, awesome service. Thanks for respecting my…read moretime

Outstanding customer service!! Fast resultsread more

Came here to get a lab test (obviously). I called before coming to confirm they offered the test I…read morewas looking for. When I arrived, it was empty. The same lady who checked me in drew my blood. She was very nice and attentive. She told me my results would come back in 3-4 days and it did. The restroom was clean and she even offered me water. I would recommend.

Highly recommend. Whole process was very smooth and well communicated. Staff at Bedford location…read morewas very professional on phone and in person. Results were provided within 24 hours as promised. Thanks to Alexis for his outstanding service.

Wonderful service. We needed a Covid test within 24 hours of an international flight. Proprietor…read moreopened early to perform test in time to allow us to complete test in sufficient time to attend funeral and make our flight. He was a real life saver. Can't say enough good things about this business. Thank you!

Unlike their name or website suggest- blood tests are only sent out overnight to Austin. So if…read moreyou're worried about having you appendicitis like I was, save yourself $300 and go to an actual ER who can do the work up in an hour or two instead. PS I was sent here by an "emergency care facility" - don't go to one that doesn't do their testing in house.

They lost my specimen. Now I'm in a bind to find a lab that can expedite another test. This is…read moreentirely unacceptable and reportable.

When are you open? Do you have a answering machine or service? Phone just rings. Also your…read morewebsite info in wrong!

I made an appointment online, so easy. Checked in and and no wait. Tiffany is absolutely amazing at…read moreher job. Definitely will be back!

Do not go to this location!! They don't want to do their job.. both ladies working were very rude…read moreand not helpful. Said they didn't have any orders for my daughter which was fine, but had an attitude like I couldn't stay there without them. So when I called my dr they said they sent them already but did it again. Seems like they didn't even want to check so I had to get them myself and send them to their email. Again which is fine but the way she talked to me was out of line. Then I hear her talking about me while I'm sitting in the waiting room, then when we finally get to go in for my daughter she has to make it clear to the other lady that I have a stroller like it's a problem. Overall both ladies were very rude!

We did have an bad experience here!…read more Update: I received a very heartfelt apology from the owner later in the day. Without going into too much detail, sometimes people behave a certain way because of events that happen in their life. I truly appreciate the apology, so I'm changing my review...

Ashley was awesome. I had to do a pharmacagenomic test and she was very pleasant! I didn't know…read morewhat to expect as I have never had the test before and she made me feel comfortable. By the end we were joking like we had known each other for awhile. She didn't cross tech/patient boundaries just made the ordeal a bit lighter on me which I appreciated. Sometimes labs can be too technical and too impersonal. That's what I expected...but glad that's not how I was treated. We aren't just another number...we do have feelings and are usually frustrated. It's nice to have someone care enough about you that they make it more personal! Thanks Ashley! Sincerely, Kealine

NOT at all impressed. Treated as a number without anything similar to a good bedside manner…read more Staff seemed bothered when asked a question or for clarification. Given the type of care they offer, I'd expect a more friendly and compassionate level of care. Very disappointed.

Went for my vasectomy. Told me he was feeling okay, just a little shaky. When he left the room, he…read moretold me he was going to go watch the instructional video. When he used a rubber band to hold back my p----, he told me I'd only have to leave it there for a few days. He told me if my scrotum was sore, have my wife rub oil on it for 20 min. a day for 5-10 years. All of these things sound funny out of context, but when you're a patient about to undergo a surgical procedure, you need to know you can trust the person and that what comes out of their mouth is going to be serious. None of this would have been such a big issue if he had presented them as jokes, but his voice remained a constant, monotone deadpan, that made it impossible to determine when the real medical advice ended and the jokes began. He doesn't even crack a smile. Just a stone faced expression the entire time. And to top it off, the whole time I had to listen to some Christian radio station, which made me very uncomfortable. I also had to pay a $500 copay upfront with zero options for a payment plan.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

Do not trust this place. I have been calling them weekly for 3 months because they failed to file…read moremy insurance claim correctly, and they keep saying they will fix it, but don't. My insurance company spoke to them with me on the line for a half hour... we were given 2 different "billing dept" numbers, it was complete nonsense. Don't go here if you want to use insurance, they don't know what they are doing.

This place is awesome! I had a CT with contrast and my tech made sure I absolutely needed the…read morecontrast by going above and beyond on every aspect. Talk about a patient advocate! He kept me calm throughout the whole process and explaining everything that was going on throughly. I will go here for any other images I have. I believe my tech's name was Brian, I'm sorry if I got it wrong! Thank y'all Grapevine Imaging!