I'm sure the actual experience is just fine, but there is no real person to check in patients…read more There are two self check in kiosks and a tv. If you have an appointment then you're set. If you're a walk in then you're set for a LONG wait. The biggest issue is their speed. They serve up to three patients at a time from what I can tell, but there are times when they are assisting zero people at a time (as displayed on the tv). On average I saw one person be called in every 8 minutes or so. That's the same pace as the place I used to go to in California that had only one person working! I originally was going to give two stars but increased when they allowed all checked in patients to be seen even after their closing time of 5pm. Awesome that they stay late to help everybody. I was leaving the country the following day and needed my labs done to receive a medication that I would run out of upon my return. Was very concerned if I wasn't seen i'd have to go several days without this daily med. Thanks healthcare workers

This review is for the urinalysis services. My experience…read morewith quest has varied significantly based on a couple factors. First of all, I highly recommend setting an appointment ahead of time (as soon as possible since slots fill up pretty fast). My first visit took over an hour and a half without an appointment (Flower Mound location), while my second (scheduled) visit only took about 20-25 minutes (Hurst location at the hospital). You can also check in online if you schedule an appointment. If you have to do any testing multiple times I recommend creating an account if you want to save some time. Most of the time spent here is in the waiting room. The process itself goes pretty quickly.

Came here to get a lab test (obviously). I called before coming to confirm they offered the test I…read morewas looking for. When I arrived, it was empty. The same lady who checked me in drew my blood. She was very nice and attentive. She told me my results would come back in 3-4 days and it did. The restroom was clean and she even offered me water. I would recommend.

Highly recommend. Whole process was very smooth and well communicated. Staff at Bedford location…read morewas very professional on phone and in person. Results were provided within 24 hours as promised. Thanks to Alexis for his outstanding service.

No one ever answers the phone I'm not sure if that office is ever open. I've called several days.read more

Front staff is rude!!!! They wouldn't help my mom out or acknowledge her when she had to fill out a…read morelittle bit of paperwork that she didn't understand! Also, they are rude to multiple people that were there when my mother was there!! I'm not too sure if her name is Molly but it's the Hispanic older lady! my mother will be transferring doctors!!!!!!! this is the office in Euless, Texas off Main Street

Fast and friendly. I was in and out in about 7 minute, awesome service. Thanks for respecting my…read moretime

Outstanding customer service!! Fast resultsread more

I came to this ER because I had unbearable back pain. I was there less than 2 hours. They told me…read morethey needed a urine sample to be able to give me the shot for my pain. So I did that, got the shot, and went home. They charged me $8,958 for that! Just to get into the ER, they charge you $5,400! I didn't get any X-Rays, they didn't give me a diagnosis, nothing. The itemized receipt said the ONE shot (KETOROLAC TROMETHAMINE) was $1957. RIDICULOUS.

Unfortunately I wish I could give zero stars. As a healthcare professional myself I was extremely…read moredisappointed in the treating physician, it is unfortunate it is private owned because it is about money. I arrived with life threatening conditions(after being turned away because i couldnt afford it, i went to BS&W to find i was in respiratory failure, metabolic acidosis, lactic acidosis, and severe bronchospasms) I arrived, was told to sat in the front office and fill out paperwork whole not being able to breathe, then was taken to the room with the nurse and she triaged me while i was in respiratory distress, without treatment. As a nurse you do have ability to start minor treatment for patients before seeing the physician if they are in extreme duress. Ex: Oxygen. However she didnt, then shut the curtain and door and left me gasping for air and wheezing. Woman physician came in (i wish i could remember her name) assessed me and told me I would be treated and left the room. I heard her argument with the nursing staff that I was not to be treated until i paid $600 upfront because they didnt take my insurance. The front desk staff came in and said the doctor determined i was not having ANY threatening issues and was allowed to deny treatment if i am unable to pay first. I explained EMTALA to the staff, which they profusely apologized and stated without the physicians approval they could not help me. The nurse came to the parking lot when i left due to me being unable to breathe or stand and profusely apologized and told me where to go. If you are near this ED, DO NOT GO. GO TO BS&W because the incompetence of the physician and money hungry ED will kill you. I am an RN myself and unfortunately healthcare is about money, and over confident physicians who are not put in their places end up killing others. I wish so badly they would close down. I am disgusted.

I needed medical care and decided to try out this Urgent Care since it was a short drive away. My…read morevisit was on a Monday at 10A and the waiting area (and parking lot) were empty. The employee at the front desk was super nice. It did take some time to be seen though; maybe 20 min or so? (I was a walk in though and they did have some appointments). The NP was great as well and the whole visit was a good experience. I would definitely recommend them to others.

Not off to a great start. Yesterday I scheduled an appointment for 2:00 today. I walk to to the…read moredoor and there's a sign that says,"at lunch will be back at 3:00." I called and was told to just wait it out. Sitting in my car for an hour when I had an appointment scheduled is not ideal.

Yesenia a front desk was very unprofessional. Lied stated they did not offer FA then stated she…read moredoesn't know how to do it. Called manager eventually everything was sorted out after the testing then she was willing to provide information on next steps. Radiologist tech was very nice and professional.

The MRI technologist bruised my arm so bad. I'm on day 4 post MRI at envision, and I've still got…read moreto use a bandaid or long sleeve shirts. I do understand that these things happen however even though to told the tech that my veins tend to roll he spent zero time looking for any other points of entry than the one HE prefers. It hurt. I have had 2 MRIs from 2 different facilities: Baylor Scott and White, and Envision Bedford. 2 completely different experiences, and 2 very different approaches to MRIs. Envision seemed very much like I was in a cattle drive whereas Baylor I felt welcomed and treated with the upmost response and dignity from the moment I checked in to guest services.