Location, Staff, overall managewment is of the highest order, parking, allow walk insread more

This Labcorp office is great. I live close to two locations that get terrible reviews (Lewisville…read moreand Flower Mound). I drove 25 minutes each way to Grapevine and it was worth it. I was seen a couple minutes before the appointment time and Tracy was great. She's super nice and it was quick and painless. Highly recommend.

They lost my specimen. Now I'm in a bind to find a lab that can expedite another test. This is…read moreentirely unacceptable and reportable.

When are you open? Do you have a answering machine or service? Phone just rings. Also your…read morewebsite info in wrong!

I was yelled at and spoken to extremely rude, Alicia King, Sharon knights have attacked me…read moreverbally, and treated me horribly, after i tried complain the their kiosk wasn't completing my check in. they should not be in a place where they deal with customers, they have no customer service skills or empathy. I have never dealt with this magnitude of no self awareness or respect towards customers.

What a horrible place. I have pain in my right abdomen. Doctor told me to go get blood work. Ta da,…read morethats when this place comes in. I called for appointment and the lady gave me an automated hotline. That hotline is the most annoying thing you will ever have to deal with. You find locations by the zip code and choose your available time. After you pick the location and find out theres no available time convenient for you. You have to hang up and dial back to pick a new location. I did that freaking four times before I decided to cursed them out to give me an easier option. They told me the online way. Why didn't they freaking do that in the first place? I'm in pain and impatience, this place really tests your patience. it was my turn to get my blood work done and there was a vile of blood from the person before me sitting on the table. Their armband string was also out. I'm pretty sure that vile of blood was suppose to be on a rack or safe somewhere other than lying on the table. I told the technician about it and she quickly put it on the blood rack. Wow

Fast and friendly. I was in and out in about 7 minute, awesome service. Thanks for respecting my…read moretime

Outstanding customer service!! Fast resultsread more

Perhaps I got the staff on a tough day @ 10:45 am, but they were not even slightly personable to me…read moreor anyone else that I witnessed. The lab was clean, and the technicians efficient, but sadly, no eye contact during the whole procedure. I've used Labcorp for decades at locations in Michigan and California and never experienced the feeling that I was more of nuisance than a customer/patient.

I am an RN ordered to drop patient specimens off and notice trends when visiting Labcorps across…read morethe metroplex. The staff at the Walgreens LabCorp on Keller Parkway in Keller Texas has repeatedly shown no respect, courtesy, or even so much as recognition of me when dropping off specimens. I don't understand the course of the constant unprofessionalism. I check them into their kiosk system then wait until they open the door then am greeted with disgust. This is only my most recent negative experience with LabCorp. LabCorp, please invest in your employee training. Please value all of your customers, your patients and the nurses utilizing your services for their patients.

This staff is incompetent. I had a sleep study almost a month ago and they still cannot get me a…read moreBiPap machine. The vendor (item is in stock) and insurance already approved and still they cannot get it together. Go somewhere else. It's horrible.

Complete incompetence. Do not waste your time. Their doctors only practice there briefly before…read moreleaving or being let go. In 3 years I've seen 3 doctors that are no longer there. I've had labs misread to me. Been diagnosed incorrectly. They routinely screw up my prescriptions. And they take no ownership of their mistakes. I'm just the latest in a long line of patients lost. Terrible!

This has to be the smallest, most cramped quest location ever. They have a sign that says maximum…read moreoccupancy of 4 people and to take a buzzer and wait outside if more than 4 people. Only problem is there are no buzzers. It's super small and then on top of that they just have random boxes laying around. The customer service once they call your name is very quick and friendly. I will definitely avoid this location next time. It's just too small.

Absolutely the worst!!! I made an appointment fasted half the day and arrived, just to be greated…read moreby an incredibly rude woman who said, " sorry our machine is down, we can't help you, you'll need to reschedule" it had been down for three days. No one called or emailed to let us know. When calling to make a new appointment, I found they do not have anyone to talk to . The entire system is computerized. I went to labcorp and had no problems! I will never use Quest again!

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

Great place to go for lab work my kids yearly blood work is usually difficult due to kid moving…read moreand crying at times but they took care of the situation , There so fast and efficient staff is so nice and professional I will definitely recommend and will be coming back to this location for future service.

Do not visit Labcorp…read more Back in April, I was referred to a hematologist that is licensed to practice in Texas (their office is in Florida). I live in Texas. My insurance is BCBS Texas. I took the single blood test lab that my hematologist ordered for me to do at LabCorp and did it (in Texas... where I live). Months later in September, LabCorp sent me a $980 bill for the single blood test. They had billed it against BCBS Florida. I called them and asked about it. I did the test in Texas and live in Texas. Why are they billing it to FL? They said it's because my doctor is in Florida. My doctor said she is licensed for Texas and ordered it appropriately. LabCorp doesn't care. They've been hounding me for $980 for one blood test. Ridiculous. I called and they told me I could do a "Financial Hardship Request" and that they won't keep sending me bill reminders while it's being reviewed. I did the Hardship request, e-mailed it back to the place they requested. I even e-mailed to request confirmation they received my application and let them know I still got bills. No reply. It's been months. I got a bill today telling me I had 20 days to pay or I go to collections. $980 for a blood test is a scam and ridiculous. NEVER DO LABCORP.