One tech at 6 am!!!! There's many ppl here for blood work and there is ONE tech! There should be at…read moreleast 3 techs on first thing because ppl get their blood drawn early when fasting.

Recently Had To Go2the LAB. Very Welcoming Environment, Organized, Fresh Scenic View, Great Staff--…read moreVery Skilled In The Phlebotomist Arena ...Didn't Feel A Thing

Very competent phlebotomy nurse (Destimy Silva). She was friendly and courteous, quick and…read moreefficient. Highly recommended for home health care blood draws.

Quick and professional. Called with results that evening. I would recommend them especially if you…read moredon't want to sit and wait at other labs.

Love this place! The staff is amazing here, so friendly and personable. I drive farther to this one…read morewhen necessary because their people make the difference. Only reason I couldn't give 5 stars is because a google search has the wrong hours.. says they close at 2:30 when it really is 2pm. Otherwise, they're the best around!

Staff isn't very helpful. Woman would help me without a paper order even though I had a digital…read morecopy. I asked if she could print out- nope. She sent me to a print shop in town. (Insert eye) roll. Customer service has died. Use Labcorp.

lab is always crowded, there isn't enough staff working there. wait is usually over 1.5 hrs.read more

Letter sent to Quest after my experience at their Dover facility on 8/2/2021:…read more I am a long-time Quest patient and have always touted my satisfactory experience, as compared to LabCorp. And I would like to take the time to report to you my experience at your Dover location today and why I'm never going back there ever. I arrived at approximately 8:25am and was 3rd-in-line at the entry kiosk (or whatever it's called) where patients type themselves in. No Quest employee was in the room. An elderly man was trying to enter his information and seemed hopelessly lost and confused, tho to his credit, he kept at it. After awhile, the lady in line directly behind him attempted to render assistance. She too became confused and a woman in the waiting room got up and assisted. She returned to her seat but then had to get back up and assist the woman as well. [Your data entry system is confusing. There needs to be a person from Quest there to assist.] I entered my info at ~8:40am and selected the earliest appointment option, 9:20am. I went out into my car to kill some time. At about 9:05am i returned. At about 9:10am another person was called whom the Video Display on the wall indicated had the same 9:20am appointment time as me. At 9:15am a man came in, entered his info and stood waiting. He was called back almost immediately. 9:20am came and went. I am the only person in the waiting room at this time. 9:25am. I am the only person in the waiting room at this time. 9:30am. I am the only person in the waiting room at this time. 9:35am. I am the only person in the waiting room at this time. At this point I am agitated and decide to stand at the entrance of the phlebotomist alcove to prevent them from ignoring me any longer, or another patient waltzing in and past me. At about 9:40am i am called back to Cubicle #2. To my misery, it's Wait-Some-More! The phlebotomist who directed me became engaged in a clerical help session with the phlebotomist in Cubicle #1. After almost 10 minutes of listening to this back-and-forth, I could no longer contain myself and called out, saying something like "How 'bout you take care of me and then go back to your clerical work because I GOTTA GO!" They acted like they didn't hear me, continuing, but for less than a minute. My phlebotomist was then abrupt with me but did her job. I will never go back. Ever. Nothing at LabCorp was ever as bad as this experience.

I should have known better than to think the woman working at Quest would have the courtesy to let…read moreme know that, even though I had waited 45 minutes, scheduled appointments will always take precedence. It makes sense, but I actually thought it was mostly walk-ins. It's funny, also, how long these scheduled appointments took! Lots of chatting going on. I say I should have known better based on a previous experience. I arrived after work and was there about 20 minutes before closing. Wow was she ever agitated with me! Luckily she got me taken care of in about 5 minutes. I was grateful she told me about all the paperwork she still had to do after I left. I SO enjoy having an illness and hearing all about the trials and tribulations and how very much I am inconveniencing the phlebotomist. A real class act this employee is! (Said with utmost sarcasm!). What a difference a kind word would have made in my day. Happily, the hospital doing the rest of my testing today can also perform the blood test. I will never go to Quest again.

For the Banning St. location. Arrived at 9:50 for 10:00 scheduled appointment. Finally saw a…read moretechnician at 10:33. So much for keeping the scheduled appointments. Diversity??? Not here; all employees were the SAME RACE!

If I could give negative 5 stars for the Banning Road Dover DE location…read moreFront desk customer care was absolutely anything but caring. We don't need to be friends or chatty Cathys but a little kindness goes a long way in making the experience easier and less stressful. I watched her, patient after patient and her attitude never changed. When one patient came up and asked her what name she had just called and he repeated his, she stated, "What can I do for you, sir?" As a patient getting bloodwork I can honestly say I don't WANT to be there, but it is a necessity. As an employee, if you don't want to be there, move on! Don't make your bad attitude/bad day the patient's bad experience. Honestly, this location and this particular person needs to do better. Recommendation: If you can choose another LabCorp location, I highly recommend you do so.

For some reason it was closed today and I had an appt. Not given a reason. I was starving after…read morefasting for 12 hours. The place is small. And disorganized. You need to carry your urine sample with you until you find an open room. They don't assign you a room. The tech is not gentle with blood draw. I never used to mind going for labs but these people aren't gentle and it hurts.

Very impressed. This is not the Labcorp setup that I'm used to from the larger cities where duties…read moreare separate. Here, the same two people who check you in are also the ones who do the actual bloodwork. Even though the lobby was almost full, I didn't wait longer than usual. I wish I could remember the name of the person who got me because I'd throw a ton of compliments her way. Not only was she super friendly, she was also highly competent wielding that needle! No pain, no bruises afterwards.