Letter sent to Quest after my experience at their Dover facility on 8/2/2021:…read more I am a long-time Quest patient and have always touted my satisfactory experience, as compared to LabCorp. And I would like to take the time to report to you my experience at your Dover location today and why I'm never going back there ever. I arrived at approximately 8:25am and was 3rd-in-line at the entry kiosk (or whatever it's called) where patients type themselves in. No Quest employee was in the room. An elderly man was trying to enter his information and seemed hopelessly lost and confused, tho to his credit, he kept at it. After awhile, the lady in line directly behind him attempted to render assistance. She too became confused and a woman in the waiting room got up and assisted. She returned to her seat but then had to get back up and assist the woman as well. [Your data entry system is confusing. There needs to be a person from Quest there to assist.] I entered my info at ~8:40am and selected the earliest appointment option, 9:20am. I went out into my car to kill some time. At about 9:05am i returned. At about 9:10am another person was called whom the Video Display on the wall indicated had the same 9:20am appointment time as me. At 9:15am a man came in, entered his info and stood waiting. He was called back almost immediately. 9:20am came and went. I am the only person in the waiting room at this time. 9:25am. I am the only person in the waiting room at this time. 9:30am. I am the only person in the waiting room at this time. 9:35am. I am the only person in the waiting room at this time. At this point I am agitated and decide to stand at the entrance of the phlebotomist alcove to prevent them from ignoring me any longer, or another patient waltzing in and past me. At about 9:40am i am called back to Cubicle #2. To my misery, it's Wait-Some-More! The phlebotomist who directed me became engaged in a clerical help session with the phlebotomist in Cubicle #1. After almost 10 minutes of listening to this back-and-forth, I could no longer contain myself and called out, saying something like "How 'bout you take care of me and then go back to your clerical work because I GOTTA GO!" They acted like they didn't hear me, continuing, but for less than a minute. My phlebotomist was then abrupt with me but did her job. I will never go back. Ever. Nothing at LabCorp was ever as bad as this experience.

I should have known better than to think the woman working at Quest would have the courtesy to let…read moreme know that, even though I had waited 45 minutes, scheduled appointments will always take precedence. It makes sense, but I actually thought it was mostly walk-ins. It's funny, also, how long these scheduled appointments took! Lots of chatting going on. I say I should have known better based on a previous experience. I arrived after work and was there about 20 minutes before closing. Wow was she ever agitated with me! Luckily she got me taken care of in about 5 minutes. I was grateful she told me about all the paperwork she still had to do after I left. I SO enjoy having an illness and hearing all about the trials and tribulations and how very much I am inconveniencing the phlebotomist. A real class act this employee is! (Said with utmost sarcasm!). What a difference a kind word would have made in my day. Happily, the hospital doing the rest of my testing today can also perform the blood test. I will never go to Quest again.

Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

My expierence with Atracare although brief was long enough to realize they weren't for me. A lack…read moreof privacy at check in. It's crowded at the entrance door and people can easily see your information and the two people at the front desk are preoccupied and barely look up while you're trying to figure out their electronic check in . Many of their elderly patients I'm certain have difficulty with this method of checking in. There is no medical staff that greets you other than the MD himself who performs all the pre appointment checks( BP weight etc) normally done by a nurse or assistant This actually limits the actual time spent discussing your real issues or the reason for your visit,They suggest that it gives them more time with the patient but it does not.They could spend more time doing what the patient is there for by having these things done in advance of there coming in. Bedside manner is lacking as well as thoroughness and timeliness. When having difficulty with a prescription it took 4 days for them to respond, the second time I needed a prescription after two days of not hearing from my pharmacy I called to find out that it had not been submitted but sitting on the MDs desk to review when it was he who suggested the prescription. Now a days I personally do not have enough time left in my life to wait for these people to get a handle on things. I'm certain they will work it out I just don't have the time or patience to wait

My experience with Beebe Healthcare has been very positive! Being a transplant from out of state my…read morePCP is the best! Dr. Henry is thorough, caring, spends time with me, answers all my questions and makes sure I get to see the specialists I need to see ASAP! I was impressed with her from our first tele-health meeting. She really cares about her patients and I highly recommend her. The staff is also amazing and work together to get results for you.

2 days to get Xray results when the XRays are done in the same building. They told me I needed a…read morereferral, but could get it for another 2 days after that because the doctor was on vacation. Explained that I was still in a lot of pain- rude Kisha told me to go to the ER (they are only out for $$$, not care). This is just a business to them. DO NOT RECOMMEND if you want your health to be thought of by you care provider.

I had to bring my daughter in during a vacation trip nearby because she wasn't feeling well. The…read moremedical staff were fantastic: they were sweet, patient, gentle, and very thorough. They also reliably followed-up with the result of tests done. The registration by phone was also simple enough. The one part that was fine but maybe not 100% was the initial reception. For one, not long before we got there, I called ahead and was told the wait time was at least 40 minutes. I get there 20 minutes later and the waiting room is completely empty, which is a good thing but I don't know why they made it seem like they were busy. I parked right in front at a designated spot and text the number on the sign. I completed the registration by phone. But when I went inside I got a cold reception. I said we were there for my daughter's appointment and then got softly reprimanded for having checked into the wrong Atracare location. Except I followed the instructions right on the sign at the designated parking space, so if that went to another location that's Atracare's doing. It's never ideal when you're walking in with a sick kiddo and getting a cold, scoldy reception. Fortunately things picked up from there. I'm not local to any Atracare but I would go back if I needed medical care in the area. I was really happy with the medical staff, the electronic registration procedures, the wait time, and the cleanliness of the clinical area.

Atracare in Ocean View, DE on Rt 26 1st visit with Lenai Austin DNP was very though, diagnostic,…read moreexplained everything and answered all our questions without hesitation. Lenai was extremely knowledgeable and sincerely cared about our wellbeing! The Type of Care given by Lenai and the staff was above and beyond our expectations! A1C test was given with immediate results New prescriptions were electronically sent to our provider We are excited to have found Lenai and Atracare in Ocean View Make an appointment if you are looking for a new PCP, you will be glad you did!

Absolutely amazing! Super staff, fresh produce, great meat/seafood, fresh Deli and Bakery goods…read moreand, of course a great selection of groceries with fantastic sales!

I went in for Fried Chicken. they had 2 that you could tell had been there for awhile the lids…read moreweren't even on. I ask rhe gentlemen if he was going to be doing anymore he said no it's not moving today. Then said they have only been out there two hours. First of all who wants dried up chicken that has been sitting there two hours. But thank you for doing me a big favor Went to Redners in Georgetown and got my chicken fresh. when ai got home it was still hout and delicious. So definitely will not be a returning customer to Harris teeter in Millsboro.

All of the associates have been helpful and courteous of my 99 yr old mother. her sister and good…read morefriend both stayed at Brandywine and all families were very happy. so many activities. and all the different rooms for dining, lounge, game, and many places to meet family

Brandywine Living in Rehoboth Beach has the most dedicated staff I have ever worked with. We…read morerecently had a huge snowstorm and the staff started preparing for it by setting up comfortable rooms for the staff to share and stay overnight so that everything can run smoothly during the storm. Several have stayed 3 days from their homes in order to provide the best service possible to our residents. The residents had 3 meals a day, Activities during the storm, and access to Nursing. Our resident families have been thanking the staff for their commitment to excellence here at Brandywine Living. IT's a pleasure to work with such a committed staff. Fondly, Molly Hall

I had a bit too much to drink last night and needed to rehydrate so I booked with Nancy and had an…read moreamazing experience. The environment is very zen with comfy chairs. I've previously worked as an IV nurse and I would highly recommend this place!

I can't recommend this place enough! The staff were so great and accommodating. I felt like a whole…read morenew person after my IV.

Great Care great staff, and no waiting. I would highly recommend their emergency room and urgent…read morecare. It's close to home and very well run.