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    Quest Diagnostics

    Quest Diagnostics

    3.0
    (4 reviews)
    16.0 mi

    Letter sent to Quest after my experience at their Dover facility on 8/2/2021:…read more I am a long-time Quest patient and have always touted my satisfactory experience, as compared to LabCorp. And I would like to take the time to report to you my experience at your Dover location today and why I'm never going back there ever. I arrived at approximately 8:25am and was 3rd-in-line at the entry kiosk (or whatever it's called) where patients type themselves in. No Quest employee was in the room. An elderly man was trying to enter his information and seemed hopelessly lost and confused, tho to his credit, he kept at it. After awhile, the lady in line directly behind him attempted to render assistance. She too became confused and a woman in the waiting room got up and assisted. She returned to her seat but then had to get back up and assist the woman as well. [Your data entry system is confusing. There needs to be a person from Quest there to assist.] I entered my info at ~8:40am and selected the earliest appointment option, 9:20am. I went out into my car to kill some time. At about 9:05am i returned. At about 9:10am another person was called whom the Video Display on the wall indicated had the same 9:20am appointment time as me. At 9:15am a man came in, entered his info and stood waiting. He was called back almost immediately. 9:20am came and went. I am the only person in the waiting room at this time. 9:25am. I am the only person in the waiting room at this time. 9:30am. I am the only person in the waiting room at this time. 9:35am. I am the only person in the waiting room at this time. At this point I am agitated and decide to stand at the entrance of the phlebotomist alcove to prevent them from ignoring me any longer, or another patient waltzing in and past me. At about 9:40am i am called back to Cubicle #2. To my misery, it's Wait-Some-More! The phlebotomist who directed me became engaged in a clerical help session with the phlebotomist in Cubicle #1. After almost 10 minutes of listening to this back-and-forth, I could no longer contain myself and called out, saying something like "How 'bout you take care of me and then go back to your clerical work because I GOTTA GO!" They acted like they didn't hear me, continuing, but for less than a minute. My phlebotomist was then abrupt with me but did her job. I will never go back. Ever. Nothing at LabCorp was ever as bad as this experience.

    I should have known better than to think the woman working at Quest would have the courtesy to let…read moreme know that, even though I had waited 45 minutes, scheduled appointments will always take precedence. It makes sense, but I actually thought it was mostly walk-ins. It's funny, also, how long these scheduled appointments took! Lots of chatting going on. I say I should have known better based on a previous experience. I arrived after work and was there about 20 minutes before closing. Wow was she ever agitated with me! Luckily she got me taken care of in about 5 minutes. I was grateful she told me about all the paperwork she still had to do after I left. I SO enjoy having an illness and hearing all about the trials and tribulations and how very much I am inconveniencing the phlebotomist. A real class act this employee is! (Said with utmost sarcasm!). What a difference a kind word would have made in my day. Happily, the hospital doing the rest of my testing today can also perform the blood test. I will never go to Quest again.

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    Labcorp

    Labcorp

    2.8
    (12 reviews)
    16.2 mi

    Victoria did an amazing job helping me I was in and out great service don't believe the haters,…read morethey are just slower lower Delaware people.

    My husband and I both needed to get bloodwork done while on vacation in Bethany so I made an…read moreappointment for this location given it was only a mile away from the beach house I was staying at. We arrived around 9:15 am for his 9:30 am appt and my 9:45 am appt, hoping that we'd both be taken early. When we walked in, the place was packed. Only a couple open seats were left in the waiting room. We sat there for over 10 minutes before we saw 1 person was called in. Shortly after we walked in, we saw one of the techs leave - she didn't return for at least 15 minutes. That left only one person working there. It's no wonder no one's lab work was getting done. The waiting room was so warm - I didn't hear any ventilation. At 9:45 am, they made an announcement that they were short staffed, and it was going to be a long wait for walk-ins. Once the second nurse/tech got back, then it seemed like more people were getting called in. I was called in around 9:50 am. Once I was on the other side of the waiting room, you could actually feel the air conditioning blowing. One tech took my orders and keyed it into the computer. The other tech was the one who drew my blood. She double checked the order that was just input against the script I brought in, and she noticed the first tech didn't even key it in right! Thank god she checked but it slowed down the process even more. My husband thought the needles they used were bigger than they needed to be - I thought the tech did a rush job taking my blood, didn't tape on the gauze properly when she was done. They should hire more people to work here so they don't have staffing issues like this.

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    Labcorp - laboratorytesting - Updated August 2026

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