Letter sent to Quest after my experience at their Dover facility on 8/2/2021:
I am a long-time Quest patient and have always touted my satisfactory experience, as compared to LabCorp. And I would like to take the time to report to you my experience at your Dover location today and why I'm never going back there ever.
I arrived at approximately 8:25am and was 3rd-in-line at the entry kiosk (or whatever it's called) where patients type themselves in. No Quest employee was in the room.
An elderly man was trying to enter his information and seemed hopelessly lost and confused, tho to his credit, he kept at it. After awhile, the lady in line directly behind him attempted to render assistance.
She too became confused and a woman in the waiting room got up and assisted. She returned to her seat but then had to get back up and assist the woman as well. [Your data entry system is confusing. There needs to be a person from Quest there to assist.]
I entered my info at ~8:40am and selected the earliest appointment option, 9:20am. I went out into my car to kill some time.
At about 9:05am i returned.
At about 9:10am another person was called whom the Video Display on the wall indicated had the same 9:20am appointment time as me.
At 9:15am a man came in, entered his info and stood waiting. He was called back almost immediately.
9:20am came and went. I am the only person in the waiting room at this time.
9:25am. I am the only person in the waiting room at this time.
9:30am. I am the only person in the waiting room at this time.
9:35am. I am the only person in the waiting room at this time.
At this point I am agitated and decide to stand at the entrance of the phlebotomist alcove to prevent them from ignoring me any longer, or another patient waltzing in and past me.
At about 9:40am i am called back to Cubicle #2.
To my misery, it's Wait-Some-More!
The phlebotomist who directed me became engaged in a clerical help session with the phlebotomist in Cubicle #1.
After almost 10 minutes of listening to this back-and-forth, I could no longer contain myself and called out, saying something like
"How 'bout you take care of me and then go back to your clerical work because I GOTTA GO!"
They acted like they didn't hear me, continuing, but for less than a minute.
My phlebotomist was then abrupt with me but did her job.
I will never go back. Ever.
Nothing at LabCorp was ever as bad as this experience. read more