I had a very disappointing and stressful experience with this office, primarily due to the…read morefront-desk administrative staff. I was initially told I would not be able to see my previous provider, even though I had received confirmation by text from the office. When I came in to sign the required release of information forms, the staff member I spoke with was dismissive and rude, even though she already knew I would be out of state for a week. Only after I showed her the message from the office did she go back and confirm with the provider, who agreed to see me after all. Later, when I arrived for my appointment at the new office on Coastal Highway, the same staff member was there. I arrived five minutes late after driving in from out of state, which the office policy allows to be waived once. I completed all paperwork, but she never checked me in. As a result, the provider came out and took another patient instead of me, even though my appointment was scheduled first. This was extremely frustrating and anxiety-provoking -- especially for someone seeking behavioral health care. The dismissive attitude and lack of basic administrative care made the entire experience feel chaotic and unsafe. I left feeling unsettled rather than supported. I strongly believe this office would benefit from trauma-informed customer service training, especially when working with mental health patients. Front-desk staff play a critical role in patient experience, and this one interaction made me decide not to return.

Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

I love this walk in clinic. I've only had to come twice but I wish they were my primary care…read moredoctors! The man at the front desk this morning was so freakin' sweet!! He's so polite and you can tell he really cares about his job. The care providers are wonderful too!! I will always come here in a pinch/for my medical needs when I can't see my primary care. They are so hospitable and nice. The office is very clean, and their check in is quick. Very covid safe and all around a great experience! Thank you for all of your hard work!

Used to go here often. Unfortunately, last few times I have been treated poorly. Receptionist at…read morefront are always rude and snappy. Also, they act like because you don't have insurance you can't afford to be seen. The doctors are just as rude. When I told the doctor what was wrong she was barely paying attention to me. It's like they just want you in and out and don't care about you at all. I told the doctor that antibiotics do give me yeast infections and I can't take anything over the counter because all the creams I am allergic to and was refused a prescription for it because I didn't have one at the time. Please do not go to them. There is a new Beebe walk in about 10 minutes away and will take way better care of you when you are sick. This place needs to be shut down.

The care isn't bad. The billing issues are not good at all. I'm a Veteran and they keep billing me…read more It took a few calls for a rep to finally tell me they needed an authorization #. Why not tell me that months ago. Now I've gone to collections. They know not to bill 100% veterans.

I can not believe what transpired Monday evening at this urgent care. I literally fell on my…read moredriveway and hit my head. I was coming to them to be treated at 6:45pm yes I'm aware they close at 7pm but let me say I didn't plan on falling on Ive and nailing my head for fun that evening. I walked in and with maybe two cars outside they said we are booked up. I said what? And the lady says to me we close in 15 min. I was like you're crapping me!! You won't see me so you can go home on time. There is no one here!! They just shut off the Christmas tree and stared at me. You have got to be freaking kidding me. I've heard of how crappy this hospital was but, WOW!! Get a new job if it's not what you want to do people!! I've worked in healthcare so save me to bureaucratic mess! Not acceptable EVER!!

I am 38 years old, an active-duty service member of 18 years, and someone who has seen some truly…read moreharrowing things. After losing my husband to stage IV cancer in late 2024 following a 20-month battle, I've been in hospitals all over the world. Beebe is, without question, one of the very best. My father is my favorite human on this earth. When he suffered an LAD heart attack, a type of event that rarely gives families a second chance, the Emergency Department, Cardiac team, and ICU nurses not only saved his life, they saved me from enduring another truly gutting loss. I will never forget that. A "thank you" feels impossibly small compared to what you gave us, but it is what I have to offer today. From my family to yours, happy holidays. I wish nothing but the absolute best for everyone working there

Beebe Pulmonary- unresponsiveness is not acceptable, calling several times, leaving a message and…read morestill not receiving a call to schedule a new patient appointment. Gave the office all info they asked for and last communication was from Brenda on April 16, at 2:25 pm. I missed her call and when I called back the person answering the phone said she was unavailable, took my name and number and I never heard back from Dr. Arias office. It is now May 21, 2026. It seems the whole Pulmonary team in Lewes has an attitude that they will pick and choose when and who they call back. Jean Hanley - Millville, DE

The imaging center is very clean. The staff are all friendly and professional. I have never waited…read moremore than 15-20 minutes even when it is crowded. Keep up the good work.

Beebe no longer takes appointments for urgent care or lab work. Go in and sit sometimes for hours…read more Beebe continues to deteriorate healthcare services in slower lower Delaware.

Great care and pt expertise. Very patient and caring…read more Office staff friendly and organized but had little knowledge of networks and fees

From the owner: Welcome to Primary Care at Atracare Health…read more I love the positive energy here at Atracare. I can't wait for our patients to come in and see for themselves. I am so proud to be joining an innovative, talented team of individuals whose vision and mission is to bring unequaled medical care to our citizens here in Sussex County. Not only is our gorgeous brand-new medical facility modern and fresh, so is our mindset. We aspire to deliver care that is top-quality and comprehensive, and we are dedicated to making it accessible, convenient and easy to navigate for your whole family. I came to Lewes to practice family medicine in 2006 after visiting my parents who had retired here and becoming smitten with the region and the community. My journey prior included an undergraduate engineering degree and medical training at the University of Pennsylvania (now the Perelman) School of Medicine and Thomas Jefferson University Family Medicine residency program, the combination to which I attribute my problem-solving and diagnostic skills. I then spent over 6 years in rural Iowa during which, out of necessity, I acquired a wide range of general medicine skills and practical knowledge. My time there included many hours as the only physician present in the ER or ICU setting. I am so fortunate to have had the training and experience to be your advocate in health...