I had a very disappointing and stressful experience with this office, primarily due to the…read morefront-desk administrative staff. I was initially told I would not be able to see my previous provider, even though I had received confirmation by text from the office. When I came in to sign the required release of information forms, the staff member I spoke with was dismissive and rude, even though she already knew I would be out of state for a week. Only after I showed her the message from the office did she go back and confirm with the provider, who agreed to see me after all. Later, when I arrived for my appointment at the new office on Coastal Highway, the same staff member was there. I arrived five minutes late after driving in from out of state, which the office policy allows to be waived once. I completed all paperwork, but she never checked me in. As a result, the provider came out and took another patient instead of me, even though my appointment was scheduled first. This was extremely frustrating and anxiety-provoking -- especially for someone seeking behavioral health care. The dismissive attitude and lack of basic administrative care made the entire experience feel chaotic and unsafe. I left feeling unsettled rather than supported. I strongly believe this office would benefit from trauma-informed customer service training, especially when working with mental health patients. Front-desk staff play a critical role in patient experience, and this one interaction made me decide not to return.

Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

I love my Doctor however that's where it ends. The front…read moreoffice is horrible. Can't reach anyone when needed and when you leave a message they WILL NOT call you back. The only way to escalate is through the parient portal application/access. BeeBe is unfortunately the only provider we can choose from.

Love this Family Practice. Dr Amy Robinson is awesome! You might wait a while but she takes her…read moretime with each patient. So glad finally have a doctor that takes the time to listen to you and very thorough!

My mother saw Dr. Robinson while she lived in Lewes. Toward the end of my mom's time in Lewes she…read morewas getting dementia. Instead of recognizing it, even though my mom was seeing a neurologist for it, Dr. Robinson mistreated my mom and put her, as her next doctor put it, "on more anti-depressants than given to patients in depression treatment centers." All Dr. Robinson saw was a person who didn't care to remember her appointments and was angry because no one was listening to her concerns. My mom was then admitted to hospital and Dr. Robinson all but refused to work with her - when my mom needed a doctor who knew her the most. After my mom was deemed incompetent Dr. Robinson wrote my mom a letter saying she didn't want her as a patient anymore. A sign of an incredible lack of compassion. My recommendation? Do not use Dr. Amy Robinson if you want good and responsible care.

Brought my 80-year-old mother-in-law to the 424 Savannah Rd. location. They have one entrance for…read moreinfusion patients. My mother-in-law cannot do steps. For a rheumatology office they need to do better.

Dr Aponte is the best doctor ever. She saved my husband life ,by sending him the best heart dr…read more Saved my life by sending me back to the er had a ruptured gallbladder. Takes good care of my son who has Scleroderma. We love her

Never have been in a doctor office that you have to wait an hour after your appointment to be…read morecalled in and another 20 minutes in the office waiting to see who is coming to see you!!! Ridiculous! !! I do not recommend anyone to go there!

Dr. Amy Robinson (Groll's partner) is very generous with her time, so if I have to wait for a bit…read morein the waiting room I don't mind. She's very warm, and she's thorough. However, I won't be going back because some members of the office staff are so incredibly rude. In addition, when you call during office hours you typically get VM, then they don't consistently return calls. It took me 5 1/2 weeks, 2 phone calls and a written request to finally get my routine lab results. I was treated very disrespectfully by an office staff person when I made an honest mistake about a test I was having. She used a loud, aggressive tone....the most unprofessional behavior I've seen in any doctor's office.

My doctor retired so instead of assigning me a new one, they cancelled me as a patient. Never…read morenotified me that I'd need to find a new doctor. I've been a patient since 1992 when it was Dr Wagners office. The office manager is rude. interruptive and has a memory of convenience. I simply needed a prescription refill. It will be months before I can get in anywhere else as a new patient. This is how much they care. If I could have left a Zero star, I would have.

After being a patient of Susan Parks for several years, changes at this practice have steadily gone…read moredownhill. Then I discovered that Susan had left the practice. They do not return phone calls, they do not respond or assist with referrals for needed tests. Their idea of clinical notes is laughable. Run, do not walk, away from this practice.

Dr Cota is current on pain mgmt. treatment. I received two nerve blocks in the Lewes office and…read morefelt immediate relief after having had back surgery last year that had produced side effects that needed to be addressed. He also put me on a medication regimen that helped to effectively deal with the pain. Dr Cota, evidenced by the number of patients that are always waiting to see him has filled a much needed void in this area.