I had a very disappointing and stressful experience with this office, primarily due to the…read morefront-desk administrative staff. I was initially told I would not be able to see my previous provider, even though I had received confirmation by text from the office. When I came in to sign the required release of information forms, the staff member I spoke with was dismissive and rude, even though she already knew I would be out of state for a week. Only after I showed her the message from the office did she go back and confirm with the provider, who agreed to see me after all. Later, when I arrived for my appointment at the new office on Coastal Highway, the same staff member was there. I arrived five minutes late after driving in from out of state, which the office policy allows to be waived once. I completed all paperwork, but she never checked me in. As a result, the provider came out and took another patient instead of me, even though my appointment was scheduled first. This was extremely frustrating and anxiety-provoking -- especially for someone seeking behavioral health care. The dismissive attitude and lack of basic administrative care made the entire experience feel chaotic and unsafe. I left feeling unsettled rather than supported. I strongly believe this office would benefit from trauma-informed customer service training, especially when working with mental health patients. Front-desk staff play a critical role in patient experience, and this one interaction made me decide not to return.

Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

Great care and pt expertise. Very patient and caring…read more Office staff friendly and organized but had little knowledge of networks and fees

From the owner: Welcome to Primary Care at Atracare Health…read more I love the positive energy here at Atracare. I can't wait for our patients to come in and see for themselves. I am so proud to be joining an innovative, talented team of individuals whose vision and mission is to bring unequaled medical care to our citizens here in Sussex County. Not only is our gorgeous brand-new medical facility modern and fresh, so is our mindset. We aspire to deliver care that is top-quality and comprehensive, and we are dedicated to making it accessible, convenient and easy to navigate for your whole family. I came to Lewes to practice family medicine in 2006 after visiting my parents who had retired here and becoming smitten with the region and the community. My journey prior included an undergraduate engineering degree and medical training at the University of Pennsylvania (now the Perelman) School of Medicine and Thomas Jefferson University Family Medicine residency program, the combination to which I attribute my problem-solving and diagnostic skills. I then spent over 6 years in rural Iowa during which, out of necessity, I acquired a wide range of general medicine skills and practical knowledge. My time there included many hours as the only physician present in the ER or ICU setting. I am so fortunate to have had the training and experience to be your advocate in health...

I love my Doctor however that's where it ends. The front…read moreoffice is horrible. Can't reach anyone when needed and when you leave a message they WILL NOT call you back. The only way to escalate is through the parient portal application/access. BeeBe is unfortunately the only provider we can choose from.

Love this Family Practice. Dr Amy Robinson is awesome! You might wait a while but she takes her…read moretime with each patient. So glad finally have a doctor that takes the time to listen to you and very thorough!

Brought my 80-year-old mother-in-law to the 424 Savannah Rd. location. They have one entrance for…read moreinfusion patients. My mother-in-law cannot do steps. For a rheumatology office they need to do better.

Dr Aponte is the best doctor ever. She saved my husband life ,by sending him the best heart dr…read more Saved my life by sending me back to the er had a ruptured gallbladder. Takes good care of my son who has Scleroderma. We love her

Never have been in a doctor office that you have to wait an hour after your appointment to be…read morecalled in and another 20 minutes in the office waiting to see who is coming to see you!!! Ridiculous! !! I do not recommend anyone to go there!

Dr. Amy Robinson (Groll's partner) is very generous with her time, so if I have to wait for a bit…read morein the waiting room I don't mind. She's very warm, and she's thorough. However, I won't be going back because some members of the office staff are so incredibly rude. In addition, when you call during office hours you typically get VM, then they don't consistently return calls. It took me 5 1/2 weeks, 2 phone calls and a written request to finally get my routine lab results. I was treated very disrespectfully by an office staff person when I made an honest mistake about a test I was having. She used a loud, aggressive tone....the most unprofessional behavior I've seen in any doctor's office.

My doctor retired so instead of assigning me a new one, they cancelled me as a patient. Never…read morenotified me that I'd need to find a new doctor. I've been a patient since 1992 when it was Dr Wagners office. The office manager is rude. interruptive and has a memory of convenience. I simply needed a prescription refill. It will be months before I can get in anywhere else as a new patient. This is how much they care. If I could have left a Zero star, I would have.

After being a patient of Susan Parks for several years, changes at this practice have steadily gone…read moredownhill. Then I discovered that Susan had left the practice. They do not return phone calls, they do not respond or assist with referrals for needed tests. Their idea of clinical notes is laughable. Run, do not walk, away from this practice.

On September 23rd I had an appointment for new orthotics. That is all I had to say is order the…read moresame thing as last time. I did and paid $400; about twice as much as it was before my doc joined this practice. It is now around December 6th and no orthotics. I get no call back to my calls. I on call I was asked if orthotics are shoes; no they are things that go into shoes. If i am not going to get what I paid for I should get my $400 back.

My husband hurt his back at the gym limping in pain he fell on his knee and twisted it. I took him…read moreto BeeBee Hospital in Lewes, De. They took as many tests as insurance would allow and referred us to this practice to get an MRI. The hospital gave us medicine for pain, swelling and muscle relaxer. The instructions from the hospital said he needed an MRI immediately. It took over two weeks to get in to see someone. The doctor would not do an MRI and barely examined him at all and gave my husband a shot of cortisone to the knee. The shot never worked at all. We received better care at the Hospital. We walked out with no diagnosis and a script for a muscle relaxer and a guess that it was a torn meniscus. They suggested physical therapy but in the absence of a real diagnosis it is ridiculous. We are now going to a wonderful real Doctor and getting an MRI. Do yourself a favor-if you need an Orthopedic Doctor skip this practice-it is expensive Assembly Line Medicine and not real care.