Great care and pt expertise. Very patient and caring…read more Office staff friendly and organized but had little knowledge of networks and fees

From the owner: Welcome to Primary Care at Atracare Health…read more I love the positive energy here at Atracare. I can't wait for our patients to come in and see for themselves. I am so proud to be joining an innovative, talented team of individuals whose vision and mission is to bring unequaled medical care to our citizens here in Sussex County. Not only is our gorgeous brand-new medical facility modern and fresh, so is our mindset. We aspire to deliver care that is top-quality and comprehensive, and we are dedicated to making it accessible, convenient and easy to navigate for your whole family. I came to Lewes to practice family medicine in 2006 after visiting my parents who had retired here and becoming smitten with the region and the community. My journey prior included an undergraduate engineering degree and medical training at the University of Pennsylvania (now the Perelman) School of Medicine and Thomas Jefferson University Family Medicine residency program, the combination to which I attribute my problem-solving and diagnostic skills. I then spent over 6 years in rural Iowa during which, out of necessity, I acquired a wide range of general medicine skills and practical knowledge. My time there included many hours as the only physician present in the ER or ICU setting. I am so fortunate to have had the training and experience to be your advocate in health...

On September 23rd I had an appointment for new orthotics. That is all I had to say is order the…read moresame thing as last time. I did and paid $400; about twice as much as it was before my doc joined this practice. It is now around December 6th and no orthotics. I get no call back to my calls. I on call I was asked if orthotics are shoes; no they are things that go into shoes. If i am not going to get what I paid for I should get my $400 back.

My husband hurt his back at the gym limping in pain he fell on his knee and twisted it. I took him…read moreto BeeBee Hospital in Lewes, De. They took as many tests as insurance would allow and referred us to this practice to get an MRI. The hospital gave us medicine for pain, swelling and muscle relaxer. The instructions from the hospital said he needed an MRI immediately. It took over two weeks to get in to see someone. The doctor would not do an MRI and barely examined him at all and gave my husband a shot of cortisone to the knee. The shot never worked at all. We received better care at the Hospital. We walked out with no diagnosis and a script for a muscle relaxer and a guess that it was a torn meniscus. They suggested physical therapy but in the absence of a real diagnosis it is ridiculous. We are now going to a wonderful real Doctor and getting an MRI. Do yourself a favor-if you need an Orthopedic Doctor skip this practice-it is expensive Assembly Line Medicine and not real care.

I really liked Dr. Albanese. I went in with extremely bad chest congestion. Dr. Albanese after…read morethoroughly understanding all of my symptoms and my co-morbidities she ordered a chest X-ray to determine if I had pneumonia. She provided me with prescriptions to help my symptoms. I highly recommend Dr. Albanese.

From the owner: Dr. Albanese received her undergraduate degree from Duke University and her medical training at the…read moreUniversity of Maryland Medical Center. During her training, she has rotated through Shock Trauma Medical Center, University of Pennsylvania, Children's Hospital of Philadelphia (CHOP), Hospital of the University of Pennsylvania (HUP), Penn Presbyterian Trauma Center, and Pennsylvania Hospital. For the past three years, she has been providing Emergency Medical Care for the residents of Sussex County, DE at Beebe Medical. Recognizing the need for increased out-patient healthcare services in Lewes, her plan is to bring a high level of expertise into the community to serve lower acuity patients and reduce healthcare costs for patients. Our Urgent Care Clinic is well equipped to treat patients for virus and bacterial infections, sprains, strains, rashes, bug bites, UTI's, STDs, high fevers, and many of the common issues faced on a daily basis. Atracare is focused on offering premier care at their modern, high-tech facility located off of Route 1 at the Delaware Beaches. Our pricing is 100% transparent and listed on the website for those who may not have insurance, or have a copay. We accept all insurances and offer quick and easy appointment scheduling via our SMS option that can be found on any page on our website...

I had a very disappointing and stressful experience with this office, primarily due to the…read morefront-desk administrative staff. I was initially told I would not be able to see my previous provider, even though I had received confirmation by text from the office. When I came in to sign the required release of information forms, the staff member I spoke with was dismissive and rude, even though she already knew I would be out of state for a week. Only after I showed her the message from the office did she go back and confirm with the provider, who agreed to see me after all. Later, when I arrived for my appointment at the new office on Coastal Highway, the same staff member was there. I arrived five minutes late after driving in from out of state, which the office policy allows to be waived once. I completed all paperwork, but she never checked me in. As a result, the provider came out and took another patient instead of me, even though my appointment was scheduled first. This was extremely frustrating and anxiety-provoking -- especially for someone seeking behavioral health care. The dismissive attitude and lack of basic administrative care made the entire experience feel chaotic and unsafe. I left feeling unsettled rather than supported. I strongly believe this office would benefit from trauma-informed customer service training, especially when working with mental health patients. Front-desk staff play a critical role in patient experience, and this one interaction made me decide not to return.

Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

Dr Cota is current on pain mgmt. treatment. I received two nerve blocks in the Lewes office and…read morefelt immediate relief after having had back surgery last year that had produced side effects that needed to be addressed. He also put me on a medication regimen that helped to effectively deal with the pain. Dr Cota, evidenced by the number of patients that are always waiting to see him has filled a much needed void in this area.

This is a good practice. They care about the patience. I had been most diagnosed. Hmy Dr. Harriott,…read morepatiently worked through my condition. After surgery, still issue presisted, so we are collaborating to find other solutions and by avoiding more surgery. Let characteristics: patient, professional and smart

DO NOT GO HERE! Very dangerous. I went to see Dr Harriott because of a very slight tear in my…read moremeniscus, upon looking at the MRI, he wasn't even sure it was a tear. I was concerned because I have a heart condition, so I must be able to continue with aggressive cardio exercise. I very clearly explained this to him, so that he understood that my goal was to preserve my very good and structurally sound knees, in order to stay healthy long term. He strongly recommended hyaluronic knee injections. He sold me on them by saying it was a completely natural substance found in rooster crowns, and there were no potential side effects, since it was the exact substance in the knee, etc. He indicated there were imitation and genetically engineered products available, but he only used that actual natural substance from roosters, so I allowed it. (He later confessed that this was not true and that he actually used the genetically engineered product) TRUSTING HIM WAS ONE OF THE BIGGEST MISTAKES OF MY LIFE. I should have known better. After the first injection, I began having significant knee pain, in and around the injection site, migrating up and down from the spot of the injection, even though I was very cautious with using the knee and following all instructions as far as icing, etc. I was very concerned and went over with him at great length prior to the second injection, yet he insisted that the injections were completely safe with no potential side effects, and I should just ice it more afterwards. I reluctantly received the second injection. My knee deteriorated significantly afterwards to a point where I could do no cardio exercise anymore. Prior to the 3rd injection, I called and explained the situation, and said I didn't think I should get the 3rd one. They explained that in order for it to work, I must get the 3rd injection and insisted that I come in for the third one - before 30 days or the treatment will not work properly. I waited an extra week due to the pain I was in, and reluctantly went in. I tried again to explain to the doctor about the deterioration of my knee...He said its not possible to have any type of reaction or negative effect from the injection, and that I should ice it more. He insisted on the third injection, so I relented, hoping that it was true and that I needed to complete the treatment in order to see a benefit. Big mistake. I could not even walk after the third injection. I said to him that I can't put any weight on the leg as he held the door and waited for me to leave. I will never forget the sadistic and unempathetic look on his face while he held the door open for me, as I struggled to put any weight on the leg. He then left me in the room to limp out, get the door myself and struggle out of the office to my car. I had to drive home with my left leg on the gas and brake pedal. i WANT TO EMPHASIZE THAT I AM A HEALTHY INDIVIDUAL WITH AN EXTREMELY HIGH TOLERANCE TO PAIN AND HAVE PLAYED SPORTS MY WHOLE LIFE. i HAVE HAD MANY INJURIES AND THIS INABILITY TO PUT WEIGHT ON MY LEG WAS THE WORST - INCLUDING BREAKING MY ANKLE IN TWO PLACES. It is now a year and a half later, and I still have extreme pain in the spot of the injection and up and down the knee. There was ZERO pain on this side of the knee prior to the injection. Further, I have done the research and in fact there are substantial side effects to these injections, that outweigh the potential benefits. Good doctors have gotten away from giving them. Money doctors without conscience still do them, gotta keep up a lifestyle I guess.... In summary, this man should not be a doctor. He should have done the world a favor and stayed in engineering. I can't imagine what prompted him to change fields other than $$$$$. It certainly was not an empathetic desire to help people. I wish I never went to him, or Premier for that matter. I would have been much, much, much better off.

Brought my 80-year-old mother-in-law to the 424 Savannah Rd. location. They have one entrance for…read moreinfusion patients. My mother-in-law cannot do steps. For a rheumatology office they need to do better.

Dr Aponte is the best doctor ever. She saved my husband life ,by sending him the best heart dr…read more Saved my life by sending me back to the er had a ruptured gallbladder. Takes good care of my son who has Scleroderma. We love her

My mother saw Dr. Robinson while she lived in Lewes. Toward the end of my mom's time in Lewes she…read morewas getting dementia. Instead of recognizing it, even though my mom was seeing a neurologist for it, Dr. Robinson mistreated my mom and put her, as her next doctor put it, "on more anti-depressants than given to patients in depression treatment centers." All Dr. Robinson saw was a person who didn't care to remember her appointments and was angry because no one was listening to her concerns. My mom was then admitted to hospital and Dr. Robinson all but refused to work with her - when my mom needed a doctor who knew her the most. After my mom was deemed incompetent Dr. Robinson wrote my mom a letter saying she didn't want her as a patient anymore. A sign of an incredible lack of compassion. My recommendation? Do not use Dr. Amy Robinson if you want good and responsible care.

I am 38 years old, an active-duty service member of 18 years, and someone who has seen some truly…read moreharrowing things. After losing my husband to stage IV cancer in late 2024 following a 20-month battle, I've been in hospitals all over the world. Beebe is, without question, one of the very best. My father is my favorite human on this earth. When he suffered an LAD heart attack, a type of event that rarely gives families a second chance, the Emergency Department, Cardiac team, and ICU nurses not only saved his life, they saved me from enduring another truly gutting loss. I will never forget that. A "thank you" feels impossibly small compared to what you gave us, but it is what I have to offer today. From my family to yours, happy holidays. I wish nothing but the absolute best for everyone working there

My family has had two devastating experiences at Beebe Hospital. Both my grandfather and now my…read moregrandmother passed away there, and our trust in this hospital has been deeply affected. My grandmother had known heart problems, yet our family felt she was given an overwhelming amount of medications and painkillers during her stay. After only three nights in the hospital, we were told she went into cardiac arrest while being bathed. The entire situation was shocking, traumatic, and extremely difficult for our family to process. What hurts me personally is that I tried calling my grandmother every single day while she was in the hospital, and not once was I connected with her. I wasn't even given the opportunity to speak to her while she listened on the phone. I will never get that time back, and that has been heartbreaking to live with. We left feeling unheard, confused, and with serious concerns about the level of care and communication provided. I would not recommend this hospital based on my family's experiences.

This surgery center is a nasty place. They waited till the day before my surgery to call me and let…read moreme know that I wouldn't be seen until 1 o'clock in the afternoon for my surgery. As they're prepping me for surgery, I use their bathroom. When I go to wash my hands, there is no soap! NO SOAP!!! In a surgical center? So all these nurses are wandering around using the bathroom, not washing their hands? Gross. Don't use this place. It's disgusting.

BEWARE...Check insurance in-network WAY before procedure. Arranged by my doctor MONTHS ago…read more Received a call from surgical center billing office Friday before Monday surgery to be told out of network - While my physician is in-network! $600. bill!