Letter sent to Quest after my experience at their Dover facility on 8/2/2021:…read more I am a long-time Quest patient and have always touted my satisfactory experience, as compared to LabCorp. And I would like to take the time to report to you my experience at your Dover location today and why I'm never going back there ever. I arrived at approximately 8:25am and was 3rd-in-line at the entry kiosk (or whatever it's called) where patients type themselves in. No Quest employee was in the room. An elderly man was trying to enter his information and seemed hopelessly lost and confused, tho to his credit, he kept at it. After awhile, the lady in line directly behind him attempted to render assistance. She too became confused and a woman in the waiting room got up and assisted. She returned to her seat but then had to get back up and assist the woman as well. [Your data entry system is confusing. There needs to be a person from Quest there to assist.] I entered my info at ~8:40am and selected the earliest appointment option, 9:20am. I went out into my car to kill some time. At about 9:05am i returned. At about 9:10am another person was called whom the Video Display on the wall indicated had the same 9:20am appointment time as me. At 9:15am a man came in, entered his info and stood waiting. He was called back almost immediately. 9:20am came and went. I am the only person in the waiting room at this time. 9:25am. I am the only person in the waiting room at this time. 9:30am. I am the only person in the waiting room at this time. 9:35am. I am the only person in the waiting room at this time. At this point I am agitated and decide to stand at the entrance of the phlebotomist alcove to prevent them from ignoring me any longer, or another patient waltzing in and past me. At about 9:40am i am called back to Cubicle #2. To my misery, it's Wait-Some-More! The phlebotomist who directed me became engaged in a clerical help session with the phlebotomist in Cubicle #1. After almost 10 minutes of listening to this back-and-forth, I could no longer contain myself and called out, saying something like "How 'bout you take care of me and then go back to your clerical work because I GOTTA GO!" They acted like they didn't hear me, continuing, but for less than a minute. My phlebotomist was then abrupt with me but did her job. I will never go back. Ever. Nothing at LabCorp was ever as bad as this experience.

I should have known better than to think the woman working at Quest would have the courtesy to let…read moreme know that, even though I had waited 45 minutes, scheduled appointments will always take precedence. It makes sense, but I actually thought it was mostly walk-ins. It's funny, also, how long these scheduled appointments took! Lots of chatting going on. I say I should have known better based on a previous experience. I arrived after work and was there about 20 minutes before closing. Wow was she ever agitated with me! Luckily she got me taken care of in about 5 minutes. I was grateful she told me about all the paperwork she still had to do after I left. I SO enjoy having an illness and hearing all about the trials and tribulations and how very much I am inconveniencing the phlebotomist. A real class act this employee is! (Said with utmost sarcasm!). What a difference a kind word would have made in my day. Happily, the hospital doing the rest of my testing today can also perform the blood test. I will never go to Quest again.

Very impressed. This is not the Labcorp setup that I'm used to from the larger cities where duties…read moreare separate. Here, the same two people who check you in are also the ones who do the actual bloodwork. Even though the lobby was almost full, I didn't wait longer than usual. I wish I could remember the name of the person who got me because I'd throw a ton of compliments her way. Not only was she super friendly, she was also highly competent wielding that needle! No pain, no bruises afterwards.

For some reason it was closed today and I had an appt. Not given a reason. I was starving after…read morefasting for 12 hours. The place is small. And disorganized. You need to carry your urine sample with you until you find an open room. They don't assign you a room. The tech is not gentle with blood draw. I never used to mind going for labs but these people aren't gentle and it hurts.

One tech at 6 am!!!! There's many ppl here for blood work and there is ONE tech! There should be at…read moreleast 3 techs on first thing because ppl get their blood drawn early when fasting.

Recently Had To Go2the LAB. Very Welcoming Environment, Organized, Fresh Scenic View, Great Staff--…read moreVery Skilled In The Phlebotomist Arena ...Didn't Feel A Thing

Quick and professional. Called with results that evening. I would recommend them especially if you…read moredon't want to sit and wait at other labs.

This is a small private run lab that does the testing in house and they email you the results the…read morenext day. The folks there are very friendly and also professional. Hit the vein right away and painless. I would definitely recommend.

Made an appointment, checked in before the scheduled time. The front desk staff forgot to update…read moremy check in so two walk ins that arrived after me were seen before me. Forced to wait 40 extra minutes for no reason other than staff error. The staff could be heard more than once laughing in the office behind the door. When I was finally seen by medical staff, they did not introduce themselves. The first person, who I assume was a nurse of some sort, was extremely surly to me. She inquired of my symptoms; despite speaking clearly, she cut me off & instructed me to speak slower as she was "a bad typer" while trying to enter my symptoms into their computer. Fever, chills, vomiting, cough, muscle fatigue and soreness were my symptoms. They don't seem hard to input. When I advised of an allergy to erythromycin the nurse had never heard of it and tried to convince me i was allergic to something else, she tried to insist I meant azithromycin. Which is not the same drug and interacts differently with the body. I had to spell erythromycin for her. She then took my blood pressure, temperature and put a monitor on my finger but gave no explanation to me on why anything was being done. I had to specifically request to be tested for type A flu, despite telling them I was in close contact with someone that was diagnosed with it. I was then seen by a physician's assistant. She did introduce herself but was also surly in her demeanor, it felt like they didn't want to provide care or empathy to me as a patient but rather just get me out the door as fast as possible while providing some diagnosis. I had to specifically request a flu anti viral as well. The only reason this review is two stars instead of one is that they did honor my request for the anti viral. Though the physician's assistant did try to talk me out of it for specifically NON medical reasons. And I quote "It's expensive, and you don't have insurance" At no time did I ever get to speak with an actual medical doctor, the PA was completely unsupervised in her activities. I would recommend going somewhere else if you want a decent level of care and empathy. As well as if you want to be treated in a timely fashion. I personally will not return nor EVER recommend ANY Beebe Medical group facility.

Worst check in person named Greg. He was rude from the minute he first spoke to me. He also…read moreassumed I was from out of town and clearly was annoyed that I was there to be seen--even though I had made an appointment and was told by another staff member to come in. It was a weekend and my provider is closed. Isn't that why people use urgent care? I am in healthcare and his attitude was inexcusable. If you don't want to help people when they are sick--find a new job. I've been to other Beebe facilities and have been treated much better.

I could not recommend this company enough! I had Nicole come out to my house for lab work for my…read morenew job I needed. I'm from out of town & finding a place to get labs done can be overwhelming! I could not be more appreciative of her, for her professionalism & gentle touch! I'm a hard stick & having someone who got me on the first stick will make me use this company again for any of my lab needs!

From the owner: Now doing peekaboo at our Milford location dot testing non dot test and DNA read more

My recent experience at Labcorp was deeply disappointing--insensitive, impersonal, and…read moreunprofessional from the start. I arrived with an optimistic and willing attitude, only to leave feeling unheard and undervalued by the front reception staff. The check-in process is entirely digital, which poses a significant barrier for those who don't speak English or may need help with reading. The tool doesn't allow for selecting the reason for your visit, leaving no room for triage--at least, not that I could see. The front desk staff, particularly the woman with reddish hair and freckles, didn't help alleviate these frustrations. Her demeanor was unwelcoming, and her scowl made it clear that questions were unwelcome. The waiting room quickly filled with people, yet no one in scrubs appeared to update us on the status or explain the delays, and the small TV screen was like waiting for your number to be called on a lottery machine, which was very anxiety-provoking. I waited over an hour for a simple urine test and ultimately had to leave because I couldn't wait any longer. Others had been waiting even longer than I had. Labcorp has a solid business model, but it needs to consider the human aspect of service--the "Customer!" This isn't just an issue at the Georgetown location but also in Seaford. If the staff doesn't start remembering their humanity, they might be replaced by AI, which could at least provide essential customer interaction with politeness and efficiency--perhaps even more than what I experienced today. Labcorp, please do better.

Blood work isn't something anyone enjoys, but Joseline made it easy. I've always been a hard stick…read more She took her time, was gentle, used alternative positions, and put me at ease. Joseline was professional and kind. Good work and kind people don't get noticed enough. Thank you for all your help today Joseline.

For the Banning St. location. Arrived at 9:50 for 10:00 scheduled appointment. Finally saw a…read moretechnician at 10:33. So much for keeping the scheduled appointments. Diversity??? Not here; all employees were the SAME RACE!

If I could give negative 5 stars for the Banning Road Dover DE location…read moreFront desk customer care was absolutely anything but caring. We don't need to be friends or chatty Cathys but a little kindness goes a long way in making the experience easier and less stressful. I watched her, patient after patient and her attitude never changed. When one patient came up and asked her what name she had just called and he repeated his, she stated, "What can I do for you, sir?" As a patient getting bloodwork I can honestly say I don't WANT to be there, but it is a necessity. As an employee, if you don't want to be there, move on! Don't make your bad attitude/bad day the patient's bad experience. Honestly, this location and this particular person needs to do better. Recommendation: If you can choose another LabCorp location, I highly recommend you do so.