After reading the other 1-star reviews of this company, it looks like they've gone from being just…read morea horrible lab to actively trying to scam people. I got a cold-call from Orchard Labs to confirm personal and insurance information. When I asked the sales rep to provide the name of the doctor who ordered the tests and the lab work performed she said she would look it up and put me on hold. Someone named Myra, claiming to be a supervisor, then picked up the phone and wanted to confirm insurance information. I told her that I would not buy anything and I wanted to be removed from their call list. She ended the call immediately. At no time were they able to give me my correct name, my doctor or the lab work requested, but they kept asking for more personal and insurance information. Be very careful dealing with this company!

Orchard Laboratories offer four Covid-10 home test kits which charged my Medicare account about…read more$100! This is one entity who is taking advantage of the system to overcharge product which can be obtained for 50 - 75% less at your local pharmacy. Tried to phone Orchard Laboratories to cancel their "monthly" standing order for the above without any success (phone-line intentionally made constantly busy)!

The blood draw and urine testing are well done. I love the appointment scheduling online.read more

Had an appt. for a blood draw this morning and received a confirmation code upon booking so drove…read morethe half hour only to see a sign slapped on the door saying they're temporarily closed due to a building maintenance issue with no known reopening date. Nice! You could've contacted me to tell me that. When I attempted to call the customer service # on the sign, I was eventually hung up on.

Absolutely terrible place. The one staff lady working here was so extremely rude!!! Will never be…read morecoming back.

Great service here from when you walk in till you walk out the door. They treat you kindly here and…read more explain everything to you. They give you recommendations if you need them as well depending on your circumstance. I recommend this walk in clinic

Took my daughter for a physical. We were in and out. Great care and friendly office staffread more

Beware of this location staff are rude. Wait times are long even though their maybe no one in the…read morewaiting room. You have to look for someone to come to the front desk for services. Staff are clueless when you ask questions and will provide false info on costs of billing for services. WORST EXPERIENCE ever!!!

I had a terrible experience here. I have never been greeted and treated with such indecency. Do not…read morecome here. The workers hate their lives and will take it out on someone just trying to pee in a cup. I hate environments like this. I regret coming here, and will never come here again. The employee was sarcastic, raising her voice, gave me the worst looks ever it was crazy literally. I wish I could write a thousand bad reviews for this garbage place because I would. And if i knew the name of the only lady that I saw there that treated me and others like this Id say her name

I LOVE this place! Everyone is so nice and kind from the minute you walk in the room. The facility…read moreis super clean. The drs truly listen and care to what your needs are. I went in for a chest x-ray and they absolutely agreed and did it there and then, very little wait at all. I was in and out super fast with a prescription in hand. They are my favorite after hours place to go!!! Honestly they are faster and better than my PCP!

Went to this urgent care a couple times for a cold and the service was mediocre. Seems the people…read moredon't care about your time and will leave you waiting. Fast forward to today where I have a Telehealth appointment and I waited on the link for over 30 minutes and then ended up messaging to reschedule as I could not wait any longer. The dr messages back telling me to come back at 12, so I did. Still had to wait over half an hour to even get seen. Sad part is, I just needed a quick antibiotic fill for an infection. No reason I had to waste a couple hours of my time to not even be helped. I would not come back here unless I absolutely had no other choice.

The techs are great, but some of the receptionists are incredibly rude and disrespectful. There is…read morealways a long wait and patients are not permitted to register before 8 a.m. The result is that patients rush to the desk to register at 8 in random order.

My wife's doctor said she needed to get some X-Rays related to her injury after a recent fall…read more Within the Henry Ford Hospital System, this is the closest location. We arrived just after 7pm and went through lobby check in where they checked our temperatures and cleared us to proceed to the Radiology. That is where we had to answer questions and present her insurance cards. She called to verify that Radiology was still open and was told yes, until 8pm. Then we were directed where to go and wait to be called in. As with previous visits here to other departments, everyone was friendly, professional, and made us feel welcomed. It was very quiet throughout the facilities, maybe because it was after 7pm and not too many people came in for any treatments. Even though it was not busy, we still waited over 35 minutes before my wife was rolled into the X-Ray room and had her X-Ray taken. We found out that there was a miscommunication problem and our check in hadn't been relayed to the X-Ray tech who was getting ready to close. But she was able to set up the equipment and take care of the tests we needed. Then, since my wife was a good girl, we went for ice cream.

this place is a scam they charged me 70 dollar for a drug test that I knew I was going to fail the…read morefirst time they said I have to pay a extra 25 dollars because I have marijuana in my system this the biggest scam in the world I don't even know why I'm drug testing because Wixom is so racist man they know it I never in my life paid 70 dollars for a drug test then they gave me a random color that gets called in the morning but I have to work a set schedule and I cant accommodate that request they know all this they are doing is to screw me over because I could test later on in the day when I get off work but they made me go in the morning after I told them I work mornings DROP ZONE IS A SCAM FIND ANYWHERE ELSE

If you find yourself in a situation that you have to participate in testing this is the place to…read morego!! Everyone at Drop Zone is very friendly and treats you with respect. Gretchen is awesome. I started out at Drop Zone and had the best experience possible at a testing facility. I have since moved and started at JAMS, what a horrible mistake that was. I truly consider driving 10 miles in the opposite direction to go back to Drop Zone because there you are actually dealing with intellectual adults (JAMS is just power hungry, ignorant young people).

Had to come here for a work physical. Came in at 9 and only had two ladies in front of me. The gal…read moreat the desk was really sweet. She had to take a bit longer with one of the ladies and she was so patient and friendly still. The ladies taking us back to draw blood was also very friendly. For having to do something that I hate, it was a pleasant experience. Well. As pleasant as it could be.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

I could go to the lab in Royal Oak, with the parking structure, and menace. However, I drive much…read morefurther to go here instead. It's very quick, they have my information on file, and the staff is pleasant to deal with.

We have been getting our lab work done here for many years. Whenever we need to get blood tests or…read moreother lab work done, this location is our first choice as well as the closest and where we see our primary care physician. So partly it's a convenience factor but there are other considerations as well, especially for my wife. For some reason nurses tend to have trouble finding her veins and have to often make multiple attempts. At this lab the nurses seem to be consistently able to successfully find it on their first try, especially Marilyn! The results are normally available on line in less than 24 hours. Currently they are requiring masks and also checking temperatures upon entering and blocking off some of the waiting room seating to maintain the required distances.