TL;DR, don't go here. It's bad.
*****
I really tried to give this place a chance, but there were some glaring lapses in culinary skill and customer service that just couldn't be ignored:
1) When they were seating us outside, they didn't have a table immediately set up for a group of 8, which is understandable. However, instead of pushing tables together, they tried to split us up for no reason, and we had to push our own tables together. Also, when I looked inside, there were plenty of large tables that could have seated all of us with no problem.
2) Ordered calamari for the table. It was very rubbery and didn't have much in the way of flavor.
3) Ordered a Coke, but it didn't come while the rest of the table got their San Pellegrino right away. I had to ask multiple waiters multiple times before it was finally brought out to me.
4) Ordered fettuccine with black truffle (primi) as my main dish. Like the Coke, it didn't arrive when the rest of the group received their primi dishes. Had to ask our waiter multiple times about it, and even had to pull over another waiter once ours seemed to start ignoring us. By the time my friend got his steak (secondi), my dish still hadn't come! It got to the point that my friends started offering me their food because they felt bad, which made me feel bad because I wanted them to enjoy their own meals. Finally, the other waiter came back and informed that he put a rush order on my fettuccine and that it would be out soon, but left without any explanation as to why it hadn't been made in the first place. By the time I got my food, everyone else had pretty much finished eating :( That being said, the pasta was pretty good, so they get one star for that.
5) Speaking of steak, my friend ordered medium rare and it came out barely seared. He had to send it back to the kitchen to be cooked more.
6) Another friend ordered risotto, apparently it was very bland and he had to add salt to it.
7) Worst of all, not once was there any explanation for the unreasonable delays in getting my food, nor were there any attempts to make it up to me. No free dessert, no deducted bill, nothing. I understand that customer service isn't really a thing in Europe, but I would expect at least something from a €€ establishment.
Conclusion: Don't go here. Food quality was inconsistent and mostly subpar, and our waiter was practically nonexistent. I hate to be so negative, but La Scala simply had no excuse for being this bad while charging this much. read more