This is one of the better Popmarts that I have been to locally! This store is in the second floor…read moreof the Westfield Century CIty and it sits boldly in the corner. It is not hard to find as the window display of 400% Space Molly are displayed. I had to pick up an order that I placed online. If you don't want to be distracted with window shopping, you can check to see if this location has your item and you can simply pay for it at home and pick up your order. You just have to have the app downloaded so that you can give them the QRC code to pick it up. This place is fully stocked! I saw majority of the Popmart lines from SkullPanda, the Monsters, Hirono and Hacipupu to name a few. They even have a huge wall of Pop Beans but unfortunately they couldn't sell them because they ran out of jars and staff did not know when they were going to get a shipment. A few staff associates were on the floor and they are pretty friendly. They were helpful but they were not pushy. Overall, this was a great shopping experience. Glad to know that I can more likely pick up my purchase here than to wait a week for something to be delivered to me.

This Pop Mart was well stocked and had both Haikyuu collections that I was interested in! My local…read moreone back home had neither so this was a pleasant surprise! Of course I bought one of each! Checkout process was seamless and easy!

Dropped by for a pickup and it was quick and efficient. Staff was nice and the store was clean and…read morewell kept. Thank you!

I can't believe of the selection here! I remember the days of waiting for the second that an online…read moredrop or standing in line for hours to get your hands on the newest labubu. This is the first Pop Mart where I've walked in and saw all the labubu's just out for the purchasing. No online pre order or anything needed! There were so many hard to find Pop Mart characters and items. I got 2 items off my wish list that I haven't been able to find anywhere.

When I walked into this shop I immediately became "Benjamina Button." I was a kid again ~ "oooohing…read more& aweing" throughout the store. It's not big but they managed to fill it with a nice variety of series. I am a fan of the "CryBaby and the Hirono Road Journal Series." Pop Mart is like Vegas for toys...total crap shoot on which figurine you will get...It's the luck of the draw...The unboxing is somewhat of a game for all ages! It's the thrill...Ha! Happy pop marting people... ~ and that's all I have to say about that ~

I stopped by this Pop Mart store today inside Westfield Sherman Oaks mall on the first floor to…read morelook at their labubu collection. My niece is totally in love with these figures so I wanted to see what they had here. The staff are wonderful, the moment I walked inside I had 2 different workers asked if I needed any help. I told them I was just browsing, so left me alone. This store isn't that big inside but they have a lot of different figures. The prices will vary with what item you want. I saw some avengers figures that looks cool. I also saw the labubu collectibles but I didn't purchase anything.

This is the OG POPMART location that I first started going to and started my love for Pino Jellies…read more Over the years and through the hype, this POPMART is constantly busy and packed. As an art store, there are already small aisles since the store is filled with displays. The customers that come in and out aren't the kindest people. There's pushing, shoving, and nonexistent boundaries. My only hope is for some sort of expansion so there's less exchanges of germs. As an avid collector, I'm still a fan and still adore this location. My only hint to visitors: park in the building next to Din Tai Fung for the easiest and quickest access to the store!

I was minding my own business walking around the store with my older sibling and my younger…read morebrother, looking at the different items they had. My little brother was playing with one of the Labubu hair products when an employee came up to him and said, "You've had enough fun. Let's not ruin the product." We understood and immediately stopped. After that, though, the employee kept following us around the store, which made us feel very uncomfortable. My brother eventually said, "You don't need to follow us around." The employee then mumbled, "Why don't you shut the f**k up." When my brother asked him what he said, the employee denied it and claimed he was just doing his job. He then asked where our parents were. I called my parents over, and as soon as they arrived, the employee ran into the employee room. When my parents asked about him, another employee claimed she didn't know who we were talking about. This was strange because we had just seen the two employees talking before he went into the back. Another customer who overheard the conversation said they only heard the employee tell my brother not to mess with the products, but that wasn't the issue. The problem was that he followed us around the store and, from what we heard, cursed at my younger brother. I don't know whether he was profiling us, being discriminatory, or simply being rude, but his behavior was completely unprofessional. There was no reason to follow us around the store or speak to a child that way. Customer service like this is unacceptable. For reference, the employee was an older man with a brown beard. Unfortunately, I didn't catch his name.

My first time at this mall and it blew me away with how spacious it was…read more I love the entire structure of the mall. From decor to detail of the entire space. They had handful of stores I usually shop at.

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

I came over to Popmart to check and see if they had the Minions series as all the Pop Marts near me…read moreonly had the Despicable Me 4. The one at Culver City has the Bedtime Minions which I wanted to get for my sister. In addition, there was a good variety of blind boxes at this store so they have a good selection. The value of this store is the same as all other stores. Service was ok! TIP: This Popmart is located at Westfield Culver City mall! It's near the Macy's section of the mall! Parking is ample but it may be crowded at times and hard to find a parking spot!

Visited this location recently and I have to say service was lovely from the team who asked me a…read morefew times if I needed help. My main issue with this location is how small it is. Selection is limited to items I've seen online or at other locations and also noted that prices are starting to go up on blind boxes overall. Parking in the mall is plentiful but gets busy on weekends. Located close to the Macy's on the first floor.

The good thing about Pop Mart in Victoria Gardens is that it has a great selection of different…read morecollectibles and designer toys. There were plenty of various original series blind boxes to choose from, and it was fun browsing all the options. They are always out of labubus though. If you're looking for something specific, or just want to see what's new, there's a good chance you'll find it here. Unfortunately, the service wasn't very welcoming. The staff were watching their customers too closely, and the overall experience felt a bit cold. On top of that, the prices were noticeably higher, around $20 to $30, for each of their blind boxes. A whole set of blind boxes will set you back $250.00 to $350.00. For cute cheap plastic toys that are trendy and will end up in a landfill someday, these prices are way too much. Overall, it's a decent place to shop if you're after a wide variety of blind boxes, but the high prices and lackluster customer service make it hard to give more than three stars.

As of early November 2025, this store location is pretty new. The store seemed to be well stocked…read morewith lots of merch and it was organized and clean. The people here were really friendly. Glad to see everything was selling at MSRP as well so you don't have to deal with the folks who try to buy everything out and sell for secondary prices. I didn't get anything on this visit, but I will be returning when I'm shopping for holiday gifts for my nieces .