This was a super fancy place in an all-inclusive resort. You have to book this place 48 hours prior. The ambiance was great, the service was amazing, food was excellent. As we reached we were taken to our table and served with breadsticks and butter and a welcome drink which was delicious - I reordered it 3-4 times. The red pesto with the bread was so good. We ordered a couple of things and their tomato soup stood out to me the most. It was so delicious that I could have it almost every day. Worth the calories. We tried their grilled cheese with pesto and tomato - it was good. We were also taking rounds to serve cheese and jam to pair with wine. For the main course, we tried their truffle mushroom risotto, pesto gnocchi, and spaghetti with red sauce. Their spaghetti stood out the most. It was yummy! We tried their chocolate dessert to end the meal. read more

See all

Ivan is amazing. He made us feel so special, like family. He is so kind and has a smile that will brighten a room. We ate on two separate nights here. The first was amazing food we just had to come back. We finally ate our last night here. My daughters ordered the Rose Italian soda, if you don't like rosé flavor, I wouldn't order it. We loved it. The caprese salad is so good but would have preferred it chilled. The grilled salmon is very good. I ordered the cheese gnocchi and a special order of shrimp pesto with grilled zucchini. The cheese gnocchi is divine. Don't skip on the affogato or basil like sorbet. read more

See all

Had a nice anniversary dinner, and I enjoyed breakfast with the family here as well. Arrived, and at first they couldn't find our reservation, but that was quickly fixed, and we were seated within 10 minutes of arriving. The ambiance at dinner was wonderful, and I really liked the decor. Dinner had a a nice, quiet, and beautiful atmosphere, perfect for casual or intimate conversation. Food: Drinks: White Wine Champagne Appetizers: Fresh mozzarella and tomatoes Assorted bread Tomato soup Main course: Steak & shrimp with asparagus Dessert: Tiramisu Overall: Our anniversary dinner service was great and the food was really good. The breakfast buffet setup was nice as well. read more

See all

Just love this place. So many choices on the menu. Staff is super friendly. Food is always good. Have been multiple times and will be back again. read more

La Gondola - Caesar salad - Italian Near Me - Quintana Roo, ROO

This is the Italian restaurant located near the lobby of the Moon Palace Sunrise. They're open for breakfast and dinner. Breakfast is a buffet style and dinner is a la carte. As of 9/2021, the resort app states many times there's a wait. But when you arrive, you can be seated immediately. Hopefully they updated the issue. The interior is amazing, reminiscent of an upscale restaurant with beautiful stained glass patterns on the ceiling. It's very spacious and can accommodate a lot of diners. Breakfast buffet: During Covid, a staff member stands by the entrance to the food area giving everyone a squirt of sanitizer. The omelette station appears to be very popular as there's always a line. But if you want to build your own plate, it can be much faster. Baked items are fresh and good. They sometimes have several types of sausages, Argentinian, spicy, chorizo..etc. Fresh juices are available for self serve. Dinner: For a restaurant of this size, the menu is somewhat limited. We thought there'd be several options for pasta and pizza but were able to find something to satisfy our hunger. The grilled fish was perfect. It was ender with nicely seasoned flavor. The ravioli were cooked well,with the shells being a nice texture. The lamb shank was huge, and extremely fork tender. The meat just fell off the bone with a slight pull of the fork. Flavor was great. The desserts (see photos) were all good but the highlight has to be the cannoli. They're fresh and flaky with a light sweet cream, dipped in pistachio on one end, and chocolate chips on the other. When we were there, (8/2021 to 9/2021) they weren't busy at all. Staff can be seen waiting for more diners to come in, so the service we received was great. But I suspect peak season would be a different story, as I noticed stacks of pagers for when people have to wait for a table. This is a no-brained while at Sunrise because of its nice ambiance, interior, service and location right next to the lobby. read more

See all

Great ambiance and decors. Great experience with the Palace resort! Great service as well. Definitely would come back. Only tried this place one and we really enjoyed the beef carpaccio. Nicely seasoned with peso sauce and olive oil with olives and spinach. The hubby enjoyed this dish very much and wanted to ordered a second but we were too full to do so. We ordered Grilled Octopus, Veal Eggplant, Beef Shank. Some parts of the Grilled Octopus was cooked perfectly but the rest was overcooked and become inedible, which was a disappointment. Veal Eggplant flavors were very good especially the white sauce. The Beef Shank was perfectly cooked to the point the meats flakes off the bone easily. We ordered a bunch of desserts and coffee. We loved the Custard Crème donuts which was paired with the butterscotch syrup dip and the Tiramisu. The cannoli was good but a bit hard to bite into. The Chocolate Decadence as well which was hard to dig into for a bite. Overall very great experience! read more

See all

Limoncello! The best dinner experience we've had in Moon Palace Resort is at La Gondola. The atmosphere is of grand ballroom with magnificent detail. The stained glass roof ceiling brings a colorful touch of elegance. The cocktails, the bread service, entrees and dessert were all great. For dinner, the sea bass and braised short ribs were amazing. For dessert we tried a little of everything! The tiramisu was served in a cup, was not expecting much, but turned out much better than I expected. I also had a trio of gelato. The amoretto, stratiatella and tiramisu flavors. All very distinct and not too sweet! Finish the evening with a limoncello neat. We were delighted to see they also served a breakfast buffet. In our opinion, better than bugumbilias, but not by much. read more

See all

We were treated to a private romantic dinner on the patio at Sunset at La Gondola. They pulled out all of the stops for us! A six course meal that was truly divine, with cocktails and wine. The chef and the restaurant manager came to greet us, we had a private waiter the entire meal and a sommelier throughout the dinner to suggest wine pairings. The food was out of this world! The grilled bread was fabulous, the soup fresh and flavorful. I didn't get a picture of the prawn fettuccine Alfredo, I think I was overwhelmed by that time. It was some of the best fettuccine Alfredo that I have ever had! The lamb shank in the Ossobucco was tender and good. The dessert assortment topped off the meal. If you get a chance to go to La Gondola, do it! read more

See all

Really good for breakfast. There's an omelette station, fresh smoothie station, and plenty of breakfast items. They have oatmeal as well and hot chocolate. I liked this breakfast the best and will be back. read more

Have been here a few times, it is one of the spots we hit when at the moon. The lasagne doesn't disappoint, my go to here and also the bruschetta as a starter. Have had the pesto, it is good but not great. The service is always great and the restaurant is really nice inside. Didn't hit it on this trip as the Italian place in the Grand has a really good pizza and pasta, they also serve lasagne on Fridays. read more

Had such an amazing experience with Dawn Bruder and Palace Resort. It's always hard to find an all inclusive resort with very delicious food and drinks. This place is it!! Our host, Eduardo, made the experience worth the trip. read more

See all

Oh man did I enjoy the food at this place. I stuffed myself to the max when my family ate here. Started off with the bread and butter. The butter in Mexico was delicious. Something about it, it was sweet and creamy. The onion bread was the best choice on the table. Save the bread to dip it into the pasta sauces or soup. I had the cream of tomato soup which was average but when you dip the bread into it, it became magical. The portobello mushroom with tomato and mozzarella was very fresh, and delicious tasting. Never thought to pair the typical tomato and mozzarella with mushrooms. Fantastic idea it went together so well ! I originally ordered the Duck Ravioli but the server recommend I get two dishes since many people complain that the Duck Ravioli is nasty since there is chocolate in the sauce it is served in. My second choice was the pasta stuffed with salmon with fennel butter. I am happy I picked two because they both were TO DIE FOR. The Duck Ravioli surprised me. It was so tender and the sauce was really tasty with the duck. I found myself eating it non stop. Also the pasta stuffed with salmon was served in a creamy tasty sauce that was so rich in flavor. Oh man I'm drooling. I tasted my brothers risotto and it was a disappointment. I honestly don't remember dessert. It probably was average. There service here was good. The waiters are very attentive. read more

See all

Came here twice for breakfast during my late January stay at Moon Palace, Sunrise area. The ambience is a bit nicer than Bugambillas, and while the breakfast at the two places is mostly similar, Bugambillas is a bit larger and so has some more variety. I lined up for a made-to-order omelette and was disappointed to see that there was no effort whatsoever in separating meat orders with veggie ones - the exact same utensil being used to chop up my friend's ham was being used to chop up my peppers alternatingly, and two separate times pieces of ham touched my omelette. Other than that, standard breakfast fare is available and quality is decent. read more

La Gondola - Custom omelette station - note: veggie/meat all made together and will overlap - Italian Near Me - Quintana Roo, ROO

See all

We went for the brunch buffet and it's pretty much the same food as bugambillas but with better seating and view. The brunch area was slightly more crowded since it's in a smaller space. They also have a fresh juice bar and a self-serve mimosa/Bloody Mary station! read more

La Gondola - Freshly made watermelon juice - Italian Near Me - Quintana Roo, ROO

See all

Really nice fancy atmosphere with the glass ceilings and walls, but the food was subpar. The lasagna was a bit bland, the short ribs were too salty, and the steak was not cooked as my family wanted it. The food also took a solid 45 minutes to come after we ordered. No bueno. The portions are pretty small too, so keep that in mind as you take the small beeper for the one hour wait. Also, "casual" wear is okay, although they'll turn down anyone with a tank top and beach wear. read more

See all

This is probably my least favorite restaurant in the resort, at least for dinner. Breakfast service is great and tasty but dinner was a whole diff story. The service was a bit slow- and it wasn't busy at all. Servers forgot half of our drinks. The appetizers- the fried seafood was good. Carpaccio wasn't all that, and the seafood salads were also tasty. As for the main course: The fish dishes were the best ones out of the menu; the pastas were way too salty, the short rib was also dry and salty, BUT the pizza was good- nice thin crust dough. (Not chewy and doughy like the poolside pizza). read more

The only thing good about dinner here is the live music and service... although we sat at 7 and didn't get any food until 8/830 :-/ Portions are super small so make sure to order salad, soup, entree (& maybe another entree hah) but the quality is not great. The tuna tar tar appetizer was probably the best thing here. Tuna was fresh (interesting combo of quinoa and cucumber yogurt and mint on top). I'd recommend this. The spinach salad & dressing was delicious according to those whom ordered it but this salad came with only a few leaves so there were complaints that it was too small. The tomatoe bisque was not great, the ministrone/vegetable soup was comprised of broth and diced zucchini and looked good...my grandmother said it was delicious but my uncle says it is so so. The chicken stew with vegetables (5 diced up zucchini) was dry and chewy but flavorful sauce. If it wasn't chewy chicken this would have been my fav. The white tuna entree was super small in portion and salty it came with a few sauteed mushrooms. Not my fav. It was dry! The breaded salmon with pesto and potatoe gratin was good but the dish came out cold. The Seabass was light and flaky...again small portion. You must order a side with this otherwise you will not be full! My cousin ordered the short rib and liked it. Dessert was ok.. tiramisu, apple turnover and frozen yogurt crepe read more

See all

Hard to find anything remeeding about this place other than the decor and pianist. Food was laughably bad: bland, low-effort (deli meat on pizza was not even sliced into good sizes and garlic on pizza was literally raw, not even sauteed), and unimpressive. Even drinks from the bar were dilute and flavorless. read more

Waited 45 min to be seated for dinner. Half of the tables was empty, so why wait to be seated? This points to a possible line cooks shortage, which could explain my comments below. Serving staff was nice, they couldn't do much about my experience, hence two stars. However, the food was terrible. We ordered pasta, which came cold and not consumable. I don't know if that happens during lunch time when they serve a buffet, but dinner was definitely not their gig. Will not go back. read more

I rarely rate 3-stars, but this restaurant has some issues cooking chicken correctly! 3 nights I tried and 3 nights I got some seriously chewy and inedible chicken breasts. The taste was great - the veggies were cooked perfectly. I honestly kept going back because the salad was downright phenomenal (the tomato, cucumber salad). They didn't always put cheese on it, but that's ok, I don't care for goat cheese anyway - but I could've made meals out of those salads (oh wait, I did!) dessert was ok - but the Nutella "number" was strange, we couldn't put our spoon through it - had to pick it up to take a bite and it was tough (seemed like another overcooking situation). Regardless, I'd be remiss in not highlighting the service was above and beyond for us - the best moon palace had to offer..... But.... We were early (before the 8 pm live music). I loved the atmosphere but as you can tell, I was underwhelmed with the food. Stick with reliable bugalimbias. The caribeno had the best lunch buffet ever......bugalimbias is the best dinner buffet. read more

La Gondola - Italian Near Me - Quintana Roo, ROO

Huge restaurant, plenty of seating. Very white, clean and the stained glass makes it feel very "French" feeling. Service was great as always, waiters came right after after I sat down. We arrived at 7:15pm and no wait, we were seated right away Husband ordered captain and Sprite I got mojito and both drinks were very tasty. They start you off with little bundle of bread, onion bread, pizza and bruschetta. All was very good! You do have the option to start with a little soup or salad. Husband has tomato soup and I had Cesar salad. No issues. For dinner, he had short ribs with mashed potatoes and I had the lasagna. The lasagna was tasty but very meaty! I particularly like more sauce and cheese but I just dodged some of the meat and it was delicious! After eating the bread and salad the portion was just right. For my husband, he said short ribs were very tasty, tender the only complaint he had was the little amount of mashed potatoes they give you. He loves his mashed potatoes... Desert was an apple strudel with vanilla ice cream ana that was tasty. Really enjoyed our experience and will be back for dinner! read more

When visiting the Moon Palace resort this buffet is our second favorite. The views from the tables or the outside seating are very nice. The food is much the same as Bugambilias but they have some different options here. The selection is noticeably small at Gondola but it is not miniscule. The inside can be a bit noisy sometimes and if you sit near the doors to the patio seating be prepared to be bombarded by the wind. Service is very friendly like the rest of the resort. read more

Appears to be a nice sit down restaurant with beautiful stain glass ceilings. Waiters are attentive and gracious however the food quality and taste is poor. Food tastes and looks as if the it has been sitting under heat lamps waiting to be served. I don't think food is cooked to order. I orders the salmon in bread crumbs. The fish was very dry and over cooked yet luke warm. My mom's black spaghetti with squid and shrimp was also luke warm. The noodles were over cooked with little taste from the sauce. My sons slow cooked short ribs were cold and very dry while the mash potatoes tastes like glue. My youngest son was the only one that finished his plate. It was the lasagne and the only dish I would recommend. The sea bass was okay and not dry. The restaurants have been a disappointed to date. My advise is to visit the buffet with cooking stations and watch your meals cooked to orders. Tastes much better. read more

Food is good! Service very good! A la carte menu! Everything comes small portion, just right for me.

Awful ingredients like fake soy meat products. Breads are lacking as well. Lucky the working staff is awesome but this place should be investigated by dateline or something for being so sub par. read more