I don't typically review fast food places as I only visit them on the road for a quick bite to go,…read moreso normally, to me, as long as the food is tolerable and serves it's purpose.. all is good in the world.
Upon walking in, we ordered from the kiosk and it didn't spit out a receipt nor did it give us an option to... it only said they'll call our name when the order is ready. We were here with some friends and placed two separate orders to dine in. I walked up with the friend who's on another order, to say that I'd like to get a water cup if possible. I was handed a water cup, my friend said he had a drink on his order, so she handed him a cup.
I then went to use the restroom when my brother picked up our order and the lady didn't give us our cup for the beverage on our order.
I went up to let her know that we had a drink on our order, she was reluctant to hand us a cup but she did. Didn't ask any question...
About 5 mins later after we started eating, she made a point to print out a receipt and walked to our table, slammed the receipt in the middle of our table in the middle of our conversation, to say that I only ordered one drink. I nod and said yes. I have a water cup and my brother had the drink cup from just now. She then said I gave you 2 drink cups and you only paid for one.
I seriously had to look at her and say, you gave my friend, pointing to him across the table, a cup. You gave me a water cup, could you please check his order too to ensure you're not speaking out of term? Can we go back to have you print out his receipt too?
She then realized that they had more food in front of them not on the same ticket as my order. Then said her manager had asked... I question that because she was the only one in the front counter the whole time since we walked in and when we left, there was not another manager "asking her to verify" if I had paid for two drinks. She walked away from our table without saying anything regarding her rude behavior, not looking for an apology, but just a simple - Oops.
There is definitely a better way to do this, she could have reviewed the orders when she called our names to pick up at the counter, she could have asked questions if she had a concern at the point of giving us the 2nd beverage cup. She could come over and simple said, "Excuse me, I believe I gave you 2 beverage cups but I only saw one on your order..." Anything could hopefully be a better experience than deliberately printing the receipt, walked over, interrupt our conversation while slapping the receipt on our table. From reading the reviews, maybe Wendy's needs to provide more customer service training... but frankly, they're probably just happy someone is willing to work and maybe training is minimal.
Food was ok, smaller portion due to shrinkflation. If you do go to this location, please order at the counter and have them print you out a receipt so you won't be called a thief. Regretfully the last few times to any Wendy's have been a disappointment, might have to stick with the golden arches if I must visit a fast food location.