The food was perfect! The service was non-existent. The venue is unbelievably cute, located right…read moreon the Eagle River.
For a restaurant of this location, building and menu, they should absolutely be killing it. But not with the service that's being provided. We felt unwelcome.
We came in at 11:06am on a Saturday. No one was there at the hostess stand. We walked in, there were 2 tables of 1 diner each (one inside, one outside).
A waitress came around the corner and in a challenging tone said, "How can I help you?!??!" It was as if we weren't supposed to let ourselves in.
"We'd like to eat lunch"
Again, tone, "We're not serving lunch. We serve breakfast til noon."
"Then we'd like to eat lunch"
"Sit wherever you'd like"
What happened the next 39 minutes was not what anyone would expect out of a small town diner/mexican spot with the CUTEST venue possible. No eye contact. No pleasantries. No refills on water or iced tea (the male patron's coffee was refilled by the other server).
When asked for sweetener for the iced tea, not only did she say she thought they were out of all sweetener because of the breakfast rush, she visibly slumped her back, dropped her head, sighed and trudged off.
When asked for ketchup for the homestyle potatoes (there are no ketchup bottles out), the same behavior to go and retrieve a disposable ramekin of ketchup.
The oddest thing was that there were 2 servers and only 4 patrons. We were never checked on by our server, the younger of the two. The other tables were touched on once each by the other server over the 39 minutes we were there. When a male bar patron came in during our last 10 minutes, he was treated with exuberant hospitality and attention.
The restaurant is spotlessly clean, except for the half eaten breakfast plate that was left out on the hostess stand.
The food was quick, delicious and reasonably priced.