Excellent experience! Had a 60 minute massage and very much enjoyed it! My friend had a facial and…read morewas very pleased with her experience as well. We had a nice, relaxing morning! Would recommend and would go back!

The ambience was very nice and spa like, however the actual service was very basic. I got a massage…read moreI would give it 4.5/10 she didn't do the front of my legs. Throughout the massage she was reading my energy and almost diagnosing me. Somehow or another my breast ended up exposed. The draping was very poor, and she said she had been doing massage for 20years, she also talked a lot about her self. I had booked to celebrate my birthday. I needed another massage after that one, it wasn't worth the money.

Always great service, I can't believe this is my first time posting a review! The owner is…read morealways, so welcoming. My last 2 massages were performed by Dana. She asks the right questions before services are rendered. Any areas to focus on, any areas to avoid, what type of pressure, etc. She also is not overly chatty, which I LOVE! The conversation is casual, without being too much! She checks in throughout, to make sure that all is ok. She is very intuitive, as it relates to which areas need work, along the way. I leave feeling like a million bucks. I will continue to return to Gingie!!

Nice clean spa at ETON. Walked in on a Sunday. Moderately priced. Not sure I'd return , if so I'd…read moreask for a different therapist. I'm not sure she was a very experienced LMT. her forte appeared to be aesthetics. It wasn't awful but I did have to add more time, I just didn't feel like I received a relaxing enough service. I don't know if it was lack of experience or if she was afraid to touch me, her touch was very light and short. Odd. The extra 30 minutes was better but it was definitely at my expense. I paid for 90 minutes be had a decent 30. I also don't like that the message therapist is the one cashing you out, it feels like a sales experience not spa.

I scheduled a 30-minute targeted massage with Angelique today because I was having a lot of…read moreshoulder tension. Not only did she provide a thorough and relaxing massage, Angelique kindly explained her process and where she thought the issue was coming from. She was very gentle in her approach (several check-ins with me when turning my head this way and that or when massaging the delicate and sore muscles in my neck) but at the same time very powerful. My boyfriend also saw her for a 90-minute massage and came home feeling much better. Added bonus- the heated massage table! What a treat. I would definitely recommend booking with Angelique! I will be back!

I wish I could give more than 5 stars! Angelique is a magician! I have been a regular customer for…read moreyears and I don't think I've ever found a better massage therapist. Sometimes my visit is just for a relaxing massage but other times I have a specific ailment and Angelique is able to adjust and adapt her services in order to direct her services to the area of concern! Her prices are very reasonable and she offers her clients the opportunity to join a club in order to receive discounts on future services. She's the absolute best!

Blair was really gentle and the sugar wax was completely painless on my armpits! Give this new…read morebusiness some love.

From the owner: Indulge in the pinnacle of luxurious spa experiences at Glow Bar, where beauty meets serenity. Our…read moretransformed day spa is now an opulent sanctuary dedicated to enhancing your natural glow and rejuvenating your mind, body, and soul. From exquisite facial treatments to soothing massages and expertly crafted beauty services, we offer a range of indulgent experiences designed to leave you feeling radiant and revitalized. Call today and ask about our loyalty membership program!

I received a gift card for Reprieve Spa and visited the first time for a 60 min. facial, eco-fin…read moreparaffin hand treatment and high frequency electrode treatment. Aja performed all the services and explained all the products in detail during the facial. Aja was highly experienced, professional and left me feeling relaxed and pampered. All products used were high quality and left my skin feeling clean and smooth. The facility was clean and upscale. There was a women's and men's changing area with lockers and ADA-Compliant showers and restrooms. There was also a snack area and comfortable "relax" area to enjoy after your pampering. Highly Recommend Reprieve Spa!

Beautiful facility, thoroughly enjoy salt room and sauna! Staff is warm and friendly!read more

"We always focus so much on our relationship with others, when really, we need to BEGIN taking care…read moreof the relationship we have with ourselves. You can't give love if you don't have any for yourself. Everything starts with the relationship you have with yourself." -- Cassey Ho, Youtuber and Pilates instructor. I first found out about Reset Lounge through a complimentary massage thanks to Yelp Cleveland in February 2020. You can read my review from partnership with Yelp here -- https://www.yelp.co.uk/biz/elite-week-yelp-recharges-with-reset-lounge-chagrin-falls?hrid=wEgT_PVaIRPwODfMWwGkyg&utm_source=ishare&utm_content=review I visited Reset Lounge a 2nd time on Wednesday, 5 February 2020. I definitely needed to de-stress on this day after getting into a minor car accident earlier that morning. INSIDE -- The space is very warm and inviting just similar to a Spa. When you enter, you will be greeted by a staff member at the front desk. There are numerous chairs to sit at in the lobby. There is also a water/tea station right at the front as you enter. In addition, you can remove your shoes and jacket at the front entrance. There is also a back entrance as well because the front outside gets congested from parked cars. SERVICES/TREATMENTS -- If you enjoy fitness, then a small gym is available for use before or after a wellness service. Private personal trainers train clients inside this gym so you can book a personal training session. For services, they offer CRYOTHERAPY, INFRARED SAUNAS, SALT THERAPY, NUCALM NEUROSCIENCE THERAPY, MASSAGE & COMPRESSION CHAIRS, WHOLE BODY VIBRATION (a small machine located in the gym), and more new services coming in 2020. Thanks to Yelp and being a Yelp Elite member, I got to try 2 services for free -- the massage chair and the salt cabin. I highly recommend the massage chair because it is zero gravity meaning the chair reclines back plus it really deeply massages the lower and mid-body. The salt cabin treatment felt okay to me because I was just bored inside plus it was really cold in there. However, there are benefits to salt therapy including helping with skin problems, inflammation, and removing mucous from the lungs. SAUNA -- Benefits include relaxation and detoxification. They have 2 sauna rooms. In my most recent visit, I paid for a sauna treatment which is $20 for non-members or 1 credit for members. Basically, 1 credit equals $20. Now $20 may be too expensive for some people but taking care of your body shouldn't come as a price; rather, a reward. Before entering the sauna, a staff member asked if I wanted electrolyte infused water so I gladly accepted a cup. It's important to hydrate before, during, and after entering a sauna to replenish water lost through sweat. I enjoyed the infrared sauna and the heat (135F) didn't bother me. Infact, I wished it was hotter....haha. Before I walked in, a staff member asked me what program I wanted and I believe I choose "detoxification". See my attached photos for a description of their sauna programs. Once inside, I sat then laid down while glancing through a book. There is a remote inside that allows you to adjust the light. The different coloured light settings are supposed to help the body in many ways. After getting out of the sauna, there is a mini-fridge that has a eucalyptus infused towel for cooling off. It felt nice to wrap the small towel around my neck and pat it on my chest. I highly recommend the sauna and massage chair. Visit Reset Lounge today located in quaint Chagrin Falls. Customer service is also wonderful here. Your body will enjoy a "reset" after you come here. **** - 12/200 total reviews in 2020 - 388 total overall Yelp reviews - Reviewed on 8 February 2020

Beautiful place to come and hit your own "reSet" button. Found this place originally from a Yelp…read moreElite event last year and have been back twice since! They make booking easy and fast - you can sign up for credits or simply just do a service one time. You can book your appointments over the phone or on their website, they even link the appointment to your calendar! Stepping into the ReSet Lounge is extremely relaxing and almost feels like you are at home! Was welcomed with tea and positive spirits. I booked the massage chair & nu calm this time around. The massage chair is amazing as it hits every single part of your body! You are able to relax with an eye mask, music and weighted blanket on you (all provided by the lounge). I then followed this service with nu calm and this is needed for EVERY single person in the world! Haha. The ability it has to shut my brain off and to relax and not think was truly amazing. Truly can't wait to spend more time at the ReSet lounge in the future

Facility is clean and welcoming and services have been great BUT, their rules of engagement are not…read morecustomer friendly and when you try to voice your dissatisfaction, instead of them being welcoming, they are anything but. It is almost like the people at the desk have been preconditioned in how they respond when people express their frustration and they are not interested in feedback. RUDE and pissy! I have been a member for years and have brought in multiple friends who have become members. When my family members from out of state visit I always set up appointments for them. They buy extra Svcs, they buy product, we tip well, we are the people you want as customers! When I try to use credits to pay for their services, they charge me a $10 transfer fee. One might ask the question why????? a couple of days ago I tried to schedule massages and facials for myself and a friend who is celebrating a milestone birthday. I wanted to treat her and use a couple of my credits. They wanted to charge me the transfer fee. I expressed my frustration, they didn't care. And then I was told that I couldn't even pay the transfer fee as I had three transfers and had exceeded my allowance for the year. I'm done. The individual with whom I spoke, could not have been more disinterested in my frustration and she just towed the corporate line. They have no idea how they are losing people that they don't lose. They're losing friends and gaining enemies who are not gonna say anything pleasant and instead, will speak disparagingly about them. I just retired after 48 years as a senior executive in a sales position for a large health insurance carrier. I know the drill, I know how you take care of customers. This company is not interested. Sad!

Horrible customer service at the front desk! I also cancelled my appointment more than 24 hours…read morebefore my appointment and they still charged my card.

I had the most relaxing and best massage experience I have ever had! I love the atmosphere! Erica…read moredid an awesome job! Excellent! Highly recommended! I am looking forward to the next appointment.

Erica is great at what she does! The massage was excellent and you even get to pick your own oils…read morein a very special way, you'll have to see her to find out. You have the space all to yourself during your treatment, love the way she decorates and how cozy her space is. Definitely coming back! Thanks Erica :)

I'm indifferent to this place. It's one of the only spas in town so we don't have many choices. The…read morespa area is beautifully decorated, feels warm and cozy and is very clean. Front desk check-in/check-out doesn't have the same vibe, the customer service isn't great and doesn't feel genuine at all. Just feels fake, not a lot of eye contact, doesn't seem like anyone really cares about the "customer's experience", very transactional feel. I guess that's how you can treat people when you the only one in town. I spent over $300 there today. Next time I'm going to try the new-ish Woodhouse Spa.

DO NOT BUY A GIFT CARD FROM SANTO HAIR SALON on Pinetree Road. It has an expiration date. How does…read moremoney that someone gives a store expire? But that happened to me. Plus, the manager said Santo changed its system 2 years ago...so they can't even rely on their info. Bad attitude. Bad customer service. :(

My favorite place to get facials and Svitlana is absolutely the best! She combines…read moremicrodermabrasion with facials and Uses the best organic products! I love her and my skin after facials with Svitlana! Highly recommend

I went to this salon after switching from the salon I was going to for 12 years. I saw Gina. 2…read morethings were wrong with my experience. 1) she was 30 minutes late. This was on New Year's Eve and I came from the same direction as her. She said it was due to traffic. I encountered no traffic on my drive. Definitely not 30 minutes worth. 2) I said take off 2 inches and she took off 3-4. Also, and most importantly, my hair is not the same length around. I spent $155 on a cut and color plus a generous tip only to discover a few days later that the left side is longer than the right. She also wasn't very professional but I won't go into that. Do NOT see Gina. Edited*** Now she is texting me at 10:10 at night because she doesn't like my review. And reporting me to Yelp? Lol for what? Telling the truth? Edited again Now Gina has her friends posting reviews for her. I think my pics speak for themselves. And the fact that a stranger who I've met once is harassing me because I left a bad review? That speaks volumes about the amount of class in this salon. I told her I'd take down the review if she refunded me for the price of the haircut (I told her she could keep her 25% tip). She agreed and then changed her mind and has been harassing me since. I had to block her number. Part of doing business is understanding you can't win them all. Some people will be happy and others won't. When you mess up someone's hair, you accept it and move on. Not at this salon. They'll bully you until you remove your review! Not. Going. To. Happen. Edited yet again (1/6/15 at 8:36am) Still getting harassed by dawn and/or Gina. The more they harass me the more I'll keep posting. Why? Because I refuse to be bullied into taking my review down. It's entirely accurate. This is what Yelp was created for. To leave reviews for businesses. I like that they call me a salon hopper like it's an insult. I went to the same salon for 12 years and left because of price gouging. In fact, Gina complained to me that Dino Palmieri wouldn't hire her and how she didn't like the the way they did business (among other things). Lol I'm a salon hopper because I'm looking for a new salon? Okay. Then I'm a salon hopper. This has gone from annoying to amusing. I actually agreed to remove my review if she refunded me the money for the cut. I didn't even ask for my $45 dollar tip back! Just the cost of the cut. She agreed to it and then changed her mind and started texting me at 10:00 at night.