Excited to try this place for the first time Their prices are really good. Make sure to bring cash…read moreas they will give you a nice discount The one we will be trying today is the couples swedish massage Pricing listed on their website

This is an amazing place, came in last min to the Downey location and there were fully booked so…read morethey squeezed me in. Everyone one from both locations are super friendly. I recommend 100000%

I came in today for a 30 min massage and once I arrived the host let me know they were booked for…read morethe next hour and asked if I can come back. I was in no pressure and ran some errands before. I came back an hour later and didn't realize they have a lot of parking in the back. So when returned I parked in the back and they have a back entrance. Once I was inside I checked in and the person in the front let me know I had to pay upfront. I changed my mind and wanted to do 45 min but the didn't have the time for it so I stayed with my 30 min session. The person in the front charged me and walked me to my room and I went to lay in the bed it was peaceful and quiet. Once my masseuse came in she saw me scratching my shoulders and said "oh, got it working on your shoulders". She went to work let me tell you! I felt I needed a bit more work on my legs but no complains my back, shoulders, arms and sides got the best massage ever. I only came here because it's close by and a friend recommended it. Typically I go to a place in Pasadena but found a new place I'll be coming to. I will also make sure to book an appointment before

My first time at In Step Massage and unfortunately it was not a good experience…read more The environment was extremely loud and not relaxing at all. I could hear people constantly coming in and out, employees talking loudly in the hallway, and even a man next to me moaning very loudly during their session. It made the whole experience uncomfortable and the opposite of what you expect when getting a massage. The massage itself also wasn't great. I repeatedly asked the therapist to use less pressure, but she continued pressing extremely hard despite my requests. At the end I left a $5 tip because I felt the service was mediocre. After I had already left and was sitting in my car, the front desk employee actually came outside and asked me for a bigger tip. That made the situation even more uncomfortable and felt very unprofessional. Overall the environment, the service, and the way the tip situation was handled left a bad impression. I won't be returning.

Didn't get her name but lady in the front (she's always there) terrible customer service. Just…read moreasked her a few question and responded in bad manner. Very defensive when I asked for recommendation. Responding angrily: all our staff is good! Told her i didn't appreciate the tone she was using.I was about to pay for service but took a step back and ended up not going through. Told her the reason was her bad/rude service. She told me it's okay ill just do the massage on myself. I told her u can do whatever u want to do. Probably needs it more than I do to be in such a bad mood and treat clients the way she did to me. TERRIBLE RUDE service. Definitely not going back.

great experience, great deep pressure. i got judy and she was great. $100 for 90 minsread more

First time visit at the West Covina location…read more Came here after not having a massage in years. It was definitely needed. They offer a variety of options and have a good membership offer so you can self-care regularly. A membership also gets you a guest who can book at a discount so you and a plus one can both have a spa day! The staff is very friendly and informative and the venue is very quaint and has advisory signs to keep the volume low to respect the other guests getting their services. If you opt for the combination you get placed in the front area with the privacy curtain so they can soak your feet. The private rooms in the back are for body massages only. There are lockers to hold your belongings and at the end they will give you water or tea. I signed up for the annual membership so I can't wait to return every month! Parking is very easy and there is plenty of ATMs around so you can get cash to tip!

False advertising and failure to honor discount:…read more I used to be a regular here but stopped going the last year or so. When they texted me about a Mother's Day special a few weeks ago with a special code for a 1 hr massage at $59, I booked a 1 hr body massage online. However the code took off just $31 from the $100 original price, so the total was $69 - which is $10 more than the $59 advertised. When I called the spa about it, they explained that it's only max $31 off - even though it did not say that anywhere in the text or online booking site. When I told them that it's misleading, they still would not budge and honor the $59 price. Well I got a new text today with basically the same language - claiming any 1 hour massage is $59 with the same code. Out of curiosity, I checked online and tried all 3 massage types as they are all different prices. Only the FOOT massage is $59 with the discount, since it's still only taking $31 off the original price of $90. For BODY, it did the same thing as last time - only taking $31 off from $100 so it's $69. For the COMBO, it's $64 since it took $31 off $95. Even though I advised them to change the wording on their marketing texts and emails, they did it again which is why I'm posting for others to be aware.

Omg this massage was amazing. Definitely will be back. We really recommend service by Eva and…read moreLisa.

I'm extremely disappointed with Sunny Soaking Spa. My friend purchased a gift voucher here just two…read moreweeks ago, and when I tried to redeem it, they flat out refused to honor it, claiming they had changed ownership a month ago. That makes zero sense. If you knew you were switching owners, why were you still selling gift vouchers that you had no intention of honoring? This feels dishonest, if not outright fraudulent. It's not the customer's job to navigate internal ownership changes especially when you're still operating under the same name. Unless you plan on paying in cash and walking out the same day, I wouldn't risk spending a single dollar here. Do NOT buy gift vouchers they will not be accepted, and you'll be out of money with no accountability from this place. To make it worse, there's a sign posted inside saying there's a mandatory tip of $10-$15. Avoid this business until they take responsibility for customer trust and basic integrity.

I came by again yesterday after work, but this time I called especially for Peter, I heard he does…read moregreat deep tissue. Omg, it hurts !!! I always do deep tissue and I like it strong but Peter uses his elbows with all his weight pressings on my body. I don't think Peter knows what deep tissue means, just because we says strong doesn't mean to hurt us. When it comes to the hot stones, it was burning hot, it was so hot when it touched my back that it felt like an electric shock. You guys better be careful of that, it can seriously damage your back. So he put a towel on my lower back and put lined the stones on top and he massages my legs, letting the stones cool down a bit. After he was done with my legs, he went for the stones. I never had anyone use it on My head before and that shit hurts. Like he uses the stones to try scraping my head off from my shoulders, I think he was scraping my neck and accidentally hit my head a couple of times, that's why it hurts. His face massage can tear off your face cuz is so hard. I don't know if his massage is good or bad but I doozies off , if you in room 16 and see snots on the floor, that's from me lol. This morning I woke up all sore. Maybe is too good but I think I'll stick with the other guy, he knows what to do and how hard I can handle it.

Sorry, this was a disappointing experience. There are too many similar places that offer the same…read moreservices that do a much better job. The smell in the front reception area is bad. It reminds me of a dirty aquarium or turtle tank smell. It's almost like a sewage smell. The receptionist seemed nice enough, but she did not understand or speak enough English to answer any of the questions I had both when trying to choose a massage option and what to do when I got into the room. The confusion made it difficult to relax. I was trying to ask if I take off only my shoes or if I'm supposed to take the clothes off too because it's an oil and hot stone massage plus foot massage combo. She kept telling me I have to pay $5 extra to take clothes off. It made no sense. The massage was just okay. I came in with a lot of tension in my neck and shoulders, and all of that tension is still there after the massage. She did not work out any knots in my muscles anywhere. There was really no focus on any of the main muscles that normally get worked on during a massage. At the end, I was surprised when she told me the massage was done already. I paid for a 1 hour massage. When I checked the time on my phone, an hour ago I was still sitting in my car texting someone. I have all the time stamps to prove that. I thought there had to be a mistake and asked her which massage she gave me because I thought maybe there was a miscommunication and she thought I paid for 30 minutes. She insisted it was one hour and immediately started talking to a different customer. I still tipped $15 but honestly this was a waste of time and money and I won't return.

Short version: 4.3 stars but I rounded up. If you want a…read morepeaceful foot massage place, def try them out. LULU did a nice job on my feet/ for the $40/ cash price hour, tipped $20: you pay first. Btw- so many newbie foot massage reviews don't grasp TIPPING is culturally expected- and not anything less than $15...Eastern massage is priced lower because it's done regularly as preventative body health rather than Western massage Of once in a blue Moon on a birthday, spa vacation, vibes. Longer version: In the past, I got foot massages very often but stopped and all the old local places I would visit had recent bad reviews or pricing that was way above market when I called in. it's birthday month so I wanted to get back into it and find a new go to Place. I called the number- asked pricing and availability and was in a chair within 25 min Environment was dark and peaceful- only thing I would change is it felt a bit hot inside at first BUT that changed once I acclimated.- not a lot of chatter which I Appreciated. seemed most workers were Women which I appreciated as a lot times as a plus size female, Places to tend to give me male workers that are too rough...they start off doing face, arms and back while you soak...i think they offer some back at the end but I declined, I prefer more feet focus. I will def try a body massage in the future.

I love coming here ! The workers are so nice and welcoming . The ambience is really relaxing . I…read morehighly recommend

Jim gave me one of the best foot massages, which I would give that 5 stars. It's not anything…read morefancy but for $30/ hr really can't complain. It's semi private which means you hear foot traffic coming in and out. People have no sense of others around them, which you can't blame establishment, but it's just hard to totally relax. I will def be back again. Price and massage I would give 5 stars, just went down 1 due to comfort

Don't come here. I tipped & the lady wanted more. She legit threw a fit because I didn't tip her…read moremore. Worst spot ever. Never coming back Disrespectful spot. Also I think they do shady business

I got Linda, she recommended the 'head, neck, shoulder care' package. My back feels a lot better…read moreafterwards. And Linda didn't hit my spine. 5* !

Super nice massage spa. The masseuses are all women so if you are looking for that to feel safe,…read morecome here. Tons of parking behind!

Hands down a 5-star experience! I came in and got the combo with the body and foot massage, and it…read morewas exactly what I needed. From the moment I walked in, the staff was friendly, welcoming, and very professional. The massage itself was amazing--super relaxing and they really knew how to work out the tension. The foot massage was a perfect bonus and honestly took the whole experience to another level. The place was clean, peaceful, and had a great vibe that made it easy to just disconnect and enjoy the moment. I walked out feeling completely refreshed. Definitely coming back and highly recommend this spot if you're looking for a quality massage!

They will push hard for a tip! If you read the reviews other people say it too…read more When I got done with the massage, the lady was waiting by the door saying "tip! tip?!" And I said excuse me? She said "TIP!" with her hand gesturing money. I gave her a tip, and she held the money up to her manager shaking her head and speaking in her language (as if I didn't give enough). I was going to give a tip regardless, but this was SUPER unprofessional! I was shocked, and will not be going back.