1. L'Occitane en Provence

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Troy, MI

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L'Occitane en Provence

3.0 (1 review)
Closed • 10:00 am - 8:00 pm

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4 years ago

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I am leaving a review regarding one of the mall security staff members, Nickolas Seymour. This…read moreyoung man helped me change a flat tire on a rainy evening, Sat 19, when the road construction zone (exposed manhole cover) slashed my rear tire and damaged the front wheel and wheel cap. Nicholas saved me because it was after 9pm, mall was closed (for the most part), and the carjack was unstable and my car could've fallen down on top of the jack if it wasn't for his fast reaction in placing the lugs back on and lower the jack in time (uneven surface caused the instability of the jack). He asked me to move the car a bit farther on a flat, well-lit space and replaced the tire with the spare tire. Thank you for being such a great person who stepped in to help in a dire situation.

Extremely disappointing and unacceptable handling of a serious fraud issue…read more I contacted this store after discovering unauthorized credit card transactions made at this location. I reached out for assistance and was directed to the security team by help desk. The help desk was very rude and disrespectful. They requested my credit card information and phone number, assured me that someone would follow up, and then completely failed to contact me afterward. A customer dealing with thousands of dollars in fraudulent charges should not be ignored after providing requested information in good faith. At minimum, I expected basic communication, professionalism, and accountability. Instead, I received no update, no explanation, and no follow-through. This experience has seriously damaged my trust in this store's customer service and security response. I hope management reviews how fraud-related customer concerns are handled, because leaving customers without any response after asking for sensitive information is unacceptable.

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I had a great experience in the coat area with Mari. She made sure to greet me while I was looking…read morethrough coats and genuinely wanted to be of help. She provided recommendations and was patient as I figured out which coats I wanted to purchase. I truly appreciated the overall experience. In addition there was another sales associate that I came across when I first got to the store. I asked her where the coat area was, she stopped what she was doing to walk me over to the area instead of just providing verbal directions. I truly appreciated the overall service. Great job to the leadership at the store!

Macy's stores vary by location. This particular store has seen a lot of improvements in cleanliness…read moreand orderliness in the past couple of years. I came in looking for a specific winter coat style/color. They have lots on sale - most discounted 50% with some even more. I found 5 different makes of the coat I was in search of. After trying them on, it came down to two. Due to people moving things around and signs not always correct, I looked for a price checking machine. They used to have them throughout the store (I hope they add them back!) but I could not find any in the usual spots so I asked a worker. Instead of telling me where one was, she took me to the empty register and scanned both coats. Both were on an excellent sale so I wanted to try them on again for a direct comparison. When I decided, Olivia helped me at the register. She was quick and helpful. I love my new coat - and thanks to Punxsutawney Phil, I'll have about 6 more weeks to enjoy it.

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Life is better in Red!!! I've been wanting a pair of Red Bottoms for as long as I can remember and…read moreI have a very special occasion coming up that requires nothing but the best...so I was surprised by a little shopping spree at Christian Louboutin! These are by far the sexiest heels I've ever worn! They command attention and are absolutely beautiful! Finding the perfect pair took some time because it is truly a personal preference! There are so many styles to choose from and I can Check these off my fashion bucket list! lol

From the owner: Christian Louboutin was created in 1992 when Louboutin opened his first boutique at 19 Jean-Jacques…read moreRousseau, Paris. An artist and a craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. Louboutin's collections for both women and men combine wit, glamour, elegance and technical proficiency like none other. Since the brand's launch, his creations have been immortalized in museums, on fashion week runways, red carpets, and in pop culture around the world. 2014 welcomed the launch of Christian Louboutin Beauté with its first nail colour, Rouge Louboutin. The collection now includes lip colour, launched in September 2015, and three fragrances for women, launched in 2016. With a prolific collection of women's and men's shoes, day and evening handbags and small leather goods, Christian Louboutin counts more than 100 boutiques around the world. #LouboutinWorld

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L'Occitane en Provence - cosmetics - Updated October 2026

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