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    Recommended Reviews - L'Occitane

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    5 months ago

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    2 years ago

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    9 years ago

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    8 years ago

    Thank you Saira introduced us the products today, you know what's customer service!! Definitely will go back next time.

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    Skin Solutions

    Skin Solutions

    4.4(103 reviews)
    1.8 miForest Hills
    $$

    I came in to do an acne facial with peel and I was impressed. I did not have to tell the woman…read moreanything about my diet, skin care routine, et cetera. She told me what I was doing and advised what I should do to clear up my skin. The facial took about an hour or so to complete and was well worth the price tag. She cleaned out everything!! The only downside is that it is painful but there is no beauty without pain! Every product she used was natural and not harah on my skin. She also made sure to ask if I was on any acne medications before she used anything. Overall, great experience and I will be coming back.

    I had a consultation scheduled that I was really looking forward to. Unfortunately, I ended up…read morehaving a medical emergency and couldn't make it. I'll absolutely take responsibility for not canceling ahead of time, that part is on me. What bothered me was how it was handled afterward. The confirmation text I received after the scheduled appointment was written in very casual slang, which felt unprofessional for a spa. Then when I explained that I had a medical emergency, the response I got was dismissive and snappy rather than compassionate. I understand policies and no shows, but tone and professionalism matter. Especially in a business centered around care and client experience. It just left a bad first impression, which is disappointing because I was genuinely excited about coming in.

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    Skin Solutions
    Skin Solutions
    Skin Solutions - Laser treatment for pigmentation

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    Laser treatment for pigmentation

    Sandra Velandia - This is my skin maybe 80% healed. It was so much worse.

    Sandra Velandia

    4.9(50 reviews)
    1.7 miForest Hills
    $$

    A wonderful gem in Forest Hills! Great skincare services and other treatments…read more They take time in identifying your skincare concerns and offer so many treatments that are tailored to your needs. Good service and relaxing vibes. They use great quality products (BR, AB, SBS). The results and the experience match the pricing of the services. They also recommend skincare products as well.

    I want to update my review because I want to provide a fuller picture of my experience since this…read moreoccurrence. For the record, I have not been asked, pressured, or bribed to update my review, I just feel it's fair to share how my experience has changed. Since then, I've been to several other facial places and estheticians, and none have compared to the quality of facials I've had at Sandra. It is undeniable that every esthetician on this team (including the one I had the negative experience with) is exceptional at giving facials. And, overtime, the positive experiences have accumulated and outweighed the negative one. Recently, I had a skin analysis with Sandra herself. She was detailed, patient, and answered every single one of my (many) questions. The products she recommended have genuinely transformed my skin -- I trust her recommendations and trust her with my skin (huge deal for me!) and am planning on doing some more intense treatments with her. Shoutout to the entire team for also remaining professional and kind to me, even though everyone clearly knows Im the one who wrote the controversial review.

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    Sandra Velandia - Interior waiting area

    Interior waiting area

    Sandra Velandia - This is my skin maybe 80% healed. It was so much worse.

    This is my skin maybe 80% healed. It was so much worse.

    Sandra Velandia - Very cool camera that takes below skin pix

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    Very cool camera that takes below skin pix

    L'Occitane - cosmetics - Updated May 2026

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