Not what it use to be but still a great store for high end gear and clothing. Came here a few times over the past weekend for some research on what to buy online as we didn't have the space to drive home with what we wanted. We found some awesome sweaters and rocked them at dinner and got so many compliments and the locals were kinda bummed when we told them we got them from LL bean. It was funny to see their faces. Anyways they've changed the layout and got rid of the trout pond. It seems a little more warehouse style than what I remember from years passed. Spent our bean bucks and we forgot to add the blanket and when we left we realized the guy checking us out didn't offer the blanket with purchase either. It's all good, we really didn't need another throw blanket but it would have made a nice gift for someone! Place is clean, bathrooms were good and someone was always there to help if you needed it! read more

I will start with I love L.L. Bean, it is hands down my favorite clothing store and I am from upstate NY. This store is a good 5 hours away and it is the best an adult playground for people who love the outdoors. It is worth the drive up have a good time every time and there is a home store must stop every time. I have a pair of bean boots from my father a good 20 years old and are as good as day one. This place love customer service never have I had a bad experience. It is pricey don't get me wrong but it is worth every penny. There men's dress shirts are the best FYI. 10/10 please stop is you are in Maine or New Hampshire. read more

Have always always always loved this company, the quality of product, and the style of the products! I wish I could buy all the women's products offered by LL Bean! Just quality and great customer service! My husband got me slippers for Christmas a few years ago, and they still look brand new! read more

I bought Carbon Fiber hiking poles (expensive) for my wife. She did not use for a year. I decided to use them fresh out of package on a hike up Mt Katahdin . FAILED MISERABLY! They would not offer any help at all when I took them back. Simply put........do not buy LL Bean if you even think they are the store of Leon Leonwood Bean. As a reference, my friend (on this trip) bought a pair of poles at Reny's for dirt cheap and they worked fabulous! At one time I and my family bought a lot of goods from LL Bean. Not at all anymore. I would say go to Cabela's, at least they are cheaper for the "SAME" quality. read more

LL Bean has provided a very pleasurable experience for online services and shipping delivered on time. Using LL Bean Credit Card Saving 15% on purchase of 8 inch Bison Bean Boots dark brown with 2 pairs of shoe laces. The service received was UPS ground all was in tact and cared for very much so not a dent in the box pristine condition with RS UPS ground labels if needed to ship back for any reason. The comfort is amazing and authentic craftsmanship is what I love most. L.L Bean Boot manufactures high end quality to venture any trenches of adventure One proud owner of meticulously handmade hand stitched Maine Signature Boots read more

Still the best customer service around. Been using for 40 years. Always can count on their products, but if needed I can call customer service and speak with a helpful person! read more

I am so torn about this because I love LL Bean to pieces, but the customer service on my last visit was so lacking. I was directed to registers that don't exist, not offered monogramming information at the first register I visited when I asked about monogramming, and forced to repeat irrelevant information 3 times to fill out a simple form. I also was not notified when my monogramming was done despite leaving my phone number. I understand that places are understaffed at this time, but if you go there and need to interact with an associate, be prepared with patience. read more

I amend my last review after considering all the good gear I've lived with all these years. I have three pair of Bean boots, and several bean jackets, sweaters, and although a bit pricey the quality has been good. read more

Mecca!!! I thought wandering around ll bean's physical location would be a fun way to spend a few minutes, but I ended up browsing for hours! It was like the catalogue come to life, but with museum-like signs, and camping equipment you can actually try out! I could have spent hours and hours and thousands of dollars here. My practical side won out and I actually logged on to their WiFi and placed an order to be shipped to my house so I wouldn't struggle with filling my suitcase. But what a novelty to be able to try things on and feel fabrics form my favorite store before purchasing! If you like LL Bean at all this flagship is worth stopping by- they're also open 24/7/365 to be able to service all customers, even hunters in the middle of the night or whatever. So cool! read more

Ahhh, L.L. Bean. How do I love thee? Let me count the ways... 1. You are open 24 hours/day, every day. 2. You have a plethora of parking, and I can always find a spot without an issue. 3. You have a lovely and wonderful display of Christmas trees and lights around the holidays, which is free for public viewing. 4. Your employees are helpful in a way that doesn't feel like hovering. 5. You have a cafe with food and drink options as well as a coffee shop within the premises. 6. You always have sales going on, and I frequently receive $10 gift cards with my purchases, that keeps me going back for more. 7. The quality of your products is superb, top notch, and you have a 1 year no questions asked return policy. 8. You have fish inside! Should I go on? You get the point :) Pay a visit today to see all of the above plus more! I'm sure you'll probably run into me there at some point :) read more

WHOA...this place is gigantic! We can hang out here all day. I was more amazed by the humongous boot out front, c'mon take a picture, take more! I'm so relieved to know there's an outlet this size to accommodate my first born who's out here attending Bowdoin College from the SF Bay Area. She has no clue what winters will be like in Maine. Good to know there's a plethora of heavy duty stuff here to keep her warm and comfy. The awesome staff will guide her in the right direction. We Bay Area folks shouldn't complain about the cold weather 'til we experience the real deal, brrrrrrrrrrrrrr! read more

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I remember coming here as a kid in the sixties, small, wooden floors, lots of "Yea Yups" from the staff and you could wander across Main Street without a cross walk. Today, it's just about the same, well, it's huge in multiple buildings, some wooden floors, carpet and tile too, the still Maine friendly helpful, but an "Yea Yup" is hard to find, and finally crossing Main Street... ...please use the cross walks! Despite their evolution over the years, quality and service have remained steadfast and key to their brand. In the good olde days, we would make a day of the visit, even tailgate picnic nearby and head back for more shopping. Today, picnicking is very much welcomed, but as Bean's has grown so has Freeport and choice is yours. read more

I've been a loyal LL Bean customer for 50 years. Today I'm disappointed in there Christmas Gift box of Pancake mix complete with plain & blueberry pancake mixes, blueberry jam & Maine maple syrup. Very sad the pancakes & syrup were tasteless. A true waste of money. $44.95 read more

L.L. Bean hardly needs another review given its nation-wide appeal. But given that this flagship store holds so many memories for both my husband and me, and how frequently we visit, it's time to give this stalwart company my own review. This past weekend we visited friends in Maine where we did little more than sail, eat, and hang out, but still, as always, we made time for a Bean jaunt. Although I've been coming here for many years, I can't beat the memories my husband has who as a boy along with his family would drive up from Connecticut in the old woody station wagon for vacations. Along the way they would always stop at Bean which he remembers as being in a small building and only selling essential camping, boating, fishing, and hunting gear. Today, this enormous flagship store is a very different place but built beautifully inside and out. It's not only a shopping destination for outdoors-people but sells something for everyone and is a every bit of an "experience". In addition to the original merchandise, of course we know that Bean sells all kinds of clothing mostly of the traditional, preppy variety along with an array of home goods including furniture. The customer service continues to be a major draw. The staff is unfailingly polite and aims to please. There is a greeter at the door and plenty of staff throughout the store in each department. Returns couldn't be easier with or without a receipt and regardless of when you purchased the item, if there is an issue, you can return it. Bean doesn't get 5 stars from me because sadly the sheer number of items made in China and other places overseas now is distressing. Even I remember when most of the merchandise was made in the USA with the exception of a few things made in countries known for hand-crafting the particular item. The classic Bean boots which are however still made in Maine continue to be a staple of New England cold weather living. http://www.yelp.com/biz_photos/l-l-bean-inc-freeport?userid=MtHD0Wdh4FtbyFJCb4yfUQ#u7r8WbzRjjrzYqmr_1t-Ew I find it amusing to see magazine photos picturing ads of people wearing these boots more as a "fashion" statement for those, I suppose, aspiring to look like hardy New Englanders as opposed to extolling the boots for what they do best. I bought myself a new pair on this visit. The ones with Thinsulate and Gore-Tex in particular keep feet dry and warm in all kinds of adverse weather conditions. Buy them once and you'll probably have them forever unless like me, your foot has, even in adulthood, gotten slightly bigger. http://www.yelp.com/biz_photos/l-l-bean-inc-freeport?select=l1FQMs9bpSbExnwFMY0Z4A#l1FQMs9bpSbExnwFMY0Z4A If they ever need a new sole, L.L. Bean will do it for a nominal price. The 100% cotton button-down oxford shirts that I love are now made in Peru of all places, but the quality on these does still seem good. We'll see how these new ones I bought will hold up. I love the waxed cotton outerwear which is also great stuff in wet winter weather. The Bean waxed cotton jacket rivals the Barbour Bedale at a lower cost. The classic Norwegian wool sweater is back after disappearing for more than 20 years. The one I inherited, which has to be 40 year old, still looks and wears like new. They are tough, densely knit sweaters that keep you so toasty that in the coldest weather you sometimes feel overheated. http://www.yelp.com/biz_photos/l-l-bean-inc-freeport?userid=MtHD0Wdh4FtbyFJCb4yfUQ#E2yPnw7OfQGtAHgv4qyNaA I've heard some say that these new versions, although still made in Norway, are not as thick as the originals. What else is new? Glad to still have my oldie but goodie. http://www.yelp.com/biz_photos/l-l-bean-inc-freeport?userid=MtHD0Wdh4FtbyFJCb4yfUQ#Orqpvw1Jag7gCob5e53xMA If you're heading up to Maine it's most definitely worth making a "Bean stop" especially if you're only familiar with catalog shopping or their satellite stores which don't hold a candle to this one. It's a New England shopping experience you don't want to miss. read more

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It was great visiting the flagship store. There were so many products, clothes and more.

LL bean is one of Maine's finest! From their summer concert series which gets a variety of artists to their winter wonderland extravaganza complete with Santa's workshop, reindeer and gorgeous holiday lights (think hallmark movie) they have a little for everyone!! You can't miss the big staple Duck Boot outside, either! They make quality products raging from fishing, home-goods, clothing, bikes, skis you name it they probably have it! I have spent many wonderful hours visiting, best part is you can visit 24 hours a day, 7 days a week, 365 days a year! I once heard a rumor I believe to be true that they don't even have locks on their doors. They were once known for their wonderful no questions asked, forever guaranteed return policy that had now changed and while we are defeated by that it doesn't mean I won't shop there anymore it just means I have to be a little more selective and aware of what I'm purchasing. read more

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This review was rejected by LLbean.com: LL Bean is a shell of its former self: Extremely disappointed... this child's lunchbox tore at the seams within only a few weeks of occasional use (2x week). LL Bean offered an exchange, but they want the item returned first, will examine the product, and then issue the exchanged item. We sent this item back to LL Bean on 12/7/21. The item was delivered 12/15/21. After speaking with LL Bean customer service today (12/29/21), the item had yet to be processed by their return team. They estimate 2-3 weeks from item processing to issuance of exchanged item. This means, best case scenario, we will be without the item we've purchased for over 7 weeks - all due a defective product sold by this company. It's sad and frustrating. Buyer beware with LL Bean. read more

Sh!t company to work for. They constantly push you to do more then when you make 1 mistake because you were rushing its the end of the world. They will hire you and promise full time employment then you find out at the last minute you are only temporary with no hope of ever being full time. On my last day they said I was more than welcome to finish the shift but didnt have to. When break time came I simply went home. Then they put me on a do not rehire list stating that I quit and walked out. Absolute back stabbing worthless company that values profits over employees. read more

Charges you to return merchandise that didn't fit right. $6.50. Most places don't charge to return merchandise that isn't the right fit or the product you thought you were getting. In this case, the product I got did not look like the product that I ordered so I was going to send it back. But not for an additional cost that would be deducted from the product being returned. read more

I wish we had a L.L. Bean store in Tennessee! The rainboot outside the entrance was cool. All of the nice raincoats were cool too, especially since it was raining outside and we didn't bring any rain gear. Another great deal I took advantage of was buying a ballcap and t-shirt combo for $16.99; online the cap itself was $29.99!! On second thought, maybe it is a good thing that the closest store is hundreds of miles away. I might go broke shopping here! read more

L.L.Bean Flagship - The boot! - Outdoor Gear Near Me - Freeport, Maine

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One of our stops during a visit to Portland, ME Memorial Day weekend. this store is enormous, so much so, there was so much to see, I got distracted and didn't buy anything. My kids loved the store so much (because of the trout pond and the aquarium) that they keep asking me when will be returning to LL Bean, they seem to think this store was the destination! read more

L.L.Bean Flagship - Outdoor Gear Near Me - Freeport, Maine

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NOT the LL Bean I used to know. I am 65 and have been purchasing from LL Bean until about 5 years ago. I just purchased a new Rugged Ridge Parka from LL Bean and the coat is a shadow of the one I bought 5 years ago. It's flimsy, cheaply made, the hood does not fit well and is far too large and clumsy, and I am very dissatisfied and am sending it back. I should have known it was not going to be a good experience when I ordered. I placed the order last Sunday and it stayed in "Processing" for 4 days until it shipped.I called to ask what the hold up was the the rep was rude, condescending, impatient and acted like she wanted to be elsewhere. I have seen similar reviews re: bean on other sites. Too bad...they just lost one of their best long time customers read more

When stationed in Northern NY on Lake Ontario we survived the long cold Lake Effect Snow ridden winters by dressing in L.L. Bean attire. I have to tell you the Rubber and Leather boots are magic and the outer gear in layers will keep you warm for hours in sub zero temperatures. Seriously, L.L. Bean is the gold standard for extreme temperature/ weather clothing. They have sizes from Toddler to Lumber Jack. With that in mind, it was my first stop at one of their stores. It is like stepping into a catalogue. This place is cool-in a Redneck and/or Yuppie kind of way. They have everything from boots to Shot Guns. For those of us with ADHD or just being Space Shots there are little fish ponds to stare at, and a great Cafe. It's built in the middle of a neat new city with a Lobster House and Outlets galore nearby. So my recommendation is get in here and spend too much like the rest of us. Minus 1-Star for costing big $$$. 4-Star great! read more

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Buyer beware!!! Not to long ago I was looking at ll beans clothing and decided to order a men's flannel jacket on sale. I've never worn any of their clothing. After days of trying to find an item number on my online account page, which you have to have to start the return process. I called them to see if I could get it. Let me just say the automated phone system is not user friendly and neither are the employees. This began a process that was absolutely ridiculous and completely unnecessary. I logged into my account to see if they received the return? What I found was they had received it, and continued applying late charges, and it was turned over to collections. The people on the other end of the phone just passed me around cause no one could tell up from down. One person could talk to me but couldn't view returns on her screen. The collection department just wanted to argue, even after giving them the tracking number. And to top it all off, the last person I spoke too, informed me the return process takes 2-3weeks!!!! "Nothing I can do until then," she says. I have no way to tell if someone had actually opened the return." Good night! Would it kill someone in customer service to talk to someone else. So now it's my problem that it's in their building, and I have to wait until someone opens it, for something to happen, but no one knows when that will happen? Really?? To recap: the online navigation is not user friendly, the departments don't interface, so communication sucks,and it sounds like no human talks to each other, and the entire return process allow a month to complete! Sheesh, were barely into the holiday months and they can't seem to get it together. I feel like, again, this is a company suffering because of poor management and maybe even customer service issues, or it's infected throughout and no one knows what to do? So, they sweeten the deal on clothing by offering an extra incentive (discount) if you apply for credit from Citi. If a return is this much of a hassle I'd hate to see how a big problem gets resolved. For my peace of mind, I'll wait till things are ironed out on there end, and close the account. Lots of troubles!!! read more

A Mainer giving LL Bean a Yelp review? *shocking!* Whatever, it's just THAT great. I've been a Bean's fan since I was a kid. Growing up in Maine, it's every kid's dream to get THE LL BEAN BACKPACK. Eventually, if you're lucky, you graduate to a pair of Bean Boots. My first winter living in the big city (aka Portland), I decided to splurge on a pair of Bean Boots. They are an absolutely necessary item if you walk a lot in the wintertime. They're sturdy, essentially waterproof, and have enough space for several sock layers. I bought my boots at the Freeport location (of course), and the sales people are SO friendly and so patient. The service is very quick and genuine. They're so pleased to assist in any way they can. You can tell that the folks Beans hires are truly outdoorsy people that enjoy helping others. I also have bought several hiking items at this location, including a camping stove, gas to go with it, and a Camelback. Have no fear if you're unsure of what to get - the employees in the hiking section are so knowledgeable and helpful, they'll help you confidently purchase whatever it is you need. Some tips: if you want Bean boots, come and get them in the summer. By the time winter/Christmastime rolls around, they are in high demand, and you might not be lucky enough to snag a pair. Coming in the wintertime or evening is best - they're open 24 hours and are SLAMMED with tourists in the summer. Avoidance of humans is key! Be sure to plan a whole afternoon excursion for Beans. There are so many floors and buildings on this campus that it's a magical wonderland. Their free concerts in the summer are great too! And they have tons of parking! And there is a fish tank and a giant boot! Ok, I'll stop. Just pay your Maine Respects by visiting Bean's and enjoying every moment of it. read more

Ordered one of their LL Bean branded, high end pillows from the website. Pillow started losing feathers immediately and feels awful to sleep on. Bought under the lifetime warranty program in 2017 and LL Bean would not accept the return saying "they've never had a lifetime warranty program for 100% satisfaction." Um, yeah, okay--not what I was told when I bought the pillow or anything else prior to 2018. I even asked to be sure--"Really? I can return it for any reason? Even if I've used it?" Guess I don't need to buy anything from, IMHO, a deceptive company that makes overpriced, poor quality products anyway. And especially not after you jacked my interest rate up on your card for no reason. Way to treat one of your long time customers, LL Bean. read more

Nor rain, nor snow, nor sleet, nor hail are going to stop my presence from enjoying life to move forward. Abundant sunshine, ENCHANTED!! Where all other rain waterproof boots have failed to keep me dry and warm, L.L. Bean gets the job done, period. Their quality of outdoor garment withstands Mother Nature's wrath, which is what I seek as all others failed through the wear and tear of time after time again and again. Price is reasonable under $100.00 for high quality rain boots from their internet and print catalog. Their boots are classic styles of simple colors and patterns. I rate them four stars due to the very limited color and pattern choices. Are you fully equipped for Mother Nature's wrath of winter? read more

I am a dedicated customer for certain products. The wrinkle resistant chinos and button down shirts are my favorite!! The customer service at the flagship store is fantastic. You can't beat the guarantee! read more

The hem of that fleece I bought my daughter in the last review in February has already come apart. Just going the mend it rather than deal with a return. The constant downhill in quality is so disappointing. Sincerely hoping an improvement and return to the standards of old is on the horizon! read more

L.L.Bean Flagship - Unraveling hem in LL Bean fleece bought in February. - Outdoor Gear Near Me - Freeport, Maine

It was having a 4th July sale so the "sales items" are extra 25% off -- ONLY the sales items though. hmmmm....so what is the point in having a holiday sale!?!? Back in their Virginia retail store, at some point, they were having a 25% off of entire store. The store is well maintained and their services are just great. read more

Freeport, birthplace of LL Bean, looks like a village more than a store. Hunting & Fishing, General Store, Retail, Home, each the size of a Costco but impeccably well designed. Friendly people, just can't wait for them to go back to their 24/7 hours after Covid. read more

I wanted to stop at LL Bean on the way to Bar Harbor from Boston. I had an LL Bean Backpack growing up, that just gave me fond memories of ordering from their catalogs. After parking, we finally made way to their campus. It is quite large, and I appreciate how they break up categories into separate buildings. We only visited one, which was enough for us as even the store with the clothes, bags, etc. is large enough with it being multiple levels! I enjoyed looking at everything, but unfortunately, the sizing availability in stores was just not great. I understand it caters to the average size women, but I like to try things on before I buy. Especially with LL Bean since they don't offer free returns, nor do they have any stores convenient in the south. I am usually an XS in most items there, but the store associates tried to get me to try on petite smalls since that would be very similar. Except they are really not. So that is my frustration in the fact they don't carry much XS in the store. The associates were very kind and helpful though, plenty around to offer help in such a large store! Still can't believe this place is open 24 hours a day! It was a fun visit and I would recommend the stop just to check out the neat area! read more

I love shopping at LL Bean's! Every time we are within 100 miles of the main store we always try to stop in. The service in the store is amazing. All of the employees are pleasant and helpful. Honestly, every time we stop in we buy something. Perfect clothes for all seasons, tons of outdoor gear, you name it, Bean's probably has it. If you are in Maine you really have to go to LL Bean's read more

Being from Maine, I have been familiar with this store my entire adult life. It has been a business a Maine resident could be proud of, as its reputation preceded it. We always knew the prices were a bit high but they offered high quality products, high quality service, free shipping and a lifetime guarantee. I honestly can't tell you if the quality is still high, because as an older adult who lives on a lower income than I used to, I can't bring myself to pay those prices. We browsed for a while and, really, a flimsy cellophane package of 8 or 9 sugar cookies for $15? An unframed print showing different types of campfires for $50? Okay, I have gotten old and cheap in my dotage. But if you are shopping to impress someone who is pretentious or hard to please, I think the L. L. Bean name still carries some clout. If you are shopping to get high quality at a great price, well, try the outlet branch a few blocks away. I saw a sign for a thrift store nearby too, though it was closed so we couldn't check it out. read more

I was looking for a new raincoat over the summer and grabbed a more traditional rain jacket. A salesperson named Dutch recommended that I look at this lower priced, packable model. He said it breathed better as a summer coat and easily layered for the rest of the year. I took his advise and it has worked out swimmingly. It's my go to coat when I'm not sure what kind of weather I'll be dealing with. Thanks, Dutch! read more

L.L.Bean Flagship - Wearing my packable LL Bean rain coat in Nara, Japan. - Outdoor Gear Near Me - Freeport, Maine

What a great place! Have your ever looked at the catalog and wished you could try it on? Well here is the place!! Also I have the duck boots and they have this cool station that you can get custom color laces in a rainbow of colors! Pick the end caps from the traditional gold tone or silver or black! What a fun way to personalize your boots!! read more

This is a cool place to visit but with the sky high prices well you might as well by a Gucci paper clip 300$

The perfect representation of Maine. Everyone who works her is so happy and willing to assist. The checkout lines, although sometimes long, are quick and cashiers always seem to be able to make friendly chat. The stores are amazing clean and easy to navigate. Definitely worth the trip read more

Along the road trip to LobsterFest in Rockland, my family and I stopped in Portland and Freeport. Of course, it was only right to head to LL Bean at the outlet store. At first we went into one of the stores and I was underwhelmed. But, then realized there was a WHOLE other LL Bean store in the vicinity and that was very overwhelming! But in a good way. They offered more than just clothes - cooking supplies, and dishes. I wish we had time to go to the Outdoor discovery school and go kayaking but time did not permit. Maybe next time. Scored my nephew a bookbag that was on sale. They have a great refund policy - return anytime, anywhere if it did not live up to your standards. Employees are friendly. Good experience overall. read more

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With all of the other outdoor stores out there I always come back to L.L. Bean. L.L. Bean backs up their products and the customer service whether it's on the phone or in person is always amazing. This L.L. Bean flag ship store in Maine is a wonderful store. It is large inside and out it provides evening events from time to time. On top of that there's a home store in a boating store as well. I have always enjoyed the products in the home store it makes me want to redecorate so bad except I need to win the lottery before that happens. In the end if you have a chance to visit the store in Maine you won't be disappointed. read more