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    L.L. Bean

    3.5 (634 reviews)
    Open 7:00 am - 10:00 pm

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    Chris T.

    The first LL Bean building we came upon is their Bicycle specialty shop. With all the renovations LLBean is doing to create a bigger better campus of their brand, it was cool to see the different type of services, tune ups, bicycles for entry or experienced riders as well as the new electronic bikes. Definitely out of my price range for a casual biker, but if we were to actually get serious about it i would definitely consider finding one thru them. The staff was nice, one gentleman upstairs gave us a pamphlet and gave us a visual tour of what each building of theirs housed and specialized in. Being the first time down there, that was very helpful. Bathrooms are also located on the second floor.

    Door handle
    Lydia M.

    If you are in the area, I highly recommend stopping by here. There are four huge stores, each with a different specialty and different things to look at! It was pretty expensive, so if you want to shop, I would recommend you go to the outlet which is literally about a five minute walk. Very cool place to visit though!

    Troy B.

    I have bought LL Bean stuff for years but had never been to the main store in Maine. We were in that area and took advantage of it. the only negative is the parking... the place was slammed!! I had no idea that there would be several buildings to choose from... Home Items, Clothing, Toys, etc. We spent most of the time in the clothing area. There is so MUCH stuff in there and they had a wide variety of sizes... like tall options. The staff there were incredibly helpful... and there were a lot of them. Everyone wanted to help you find what you want. Bean stuff is expensive but I have coats and jackets that have lasted years and will last more as long as they are taken care of. I doubt I will be up that way again but if so i will try to have more time to look around.

    The iconic canvas tote bag. AKA. My grocery bag
    Shannon G.

    Can't come to Maine and not go to Beans. You have to take a picture of yourself with the big boot. And everyone knows it. There was a line of people waiting there turn to take a picture. Huge selection of anything you can think of. School backpacks, jackets, camping gear, just so much to look at. Prices are high, but the quality is really good. I have winter jackets that are 10 years old, and look brand new. Of course I take care of my things too, but the quality helps stand the test of time and washes. Today they had s'mores out front with a fire pit where you could roast your own marshmallows. Always a fun time at L.L. Bean

    Rubber Mocs
    Patty P.

    I am blown away with the customer service at L.L.Bean. I made a purchase online and needed to return and exchange twice to get the right fit (my fault, not theirs) and the process was seamless. The return was complicated because I wanted to buy another size and compare both items before I returned one. I originally paid a sale price and I wanted to keep that price. The sale was over, so I needed some help. Tom, the gentleman who helped me was extremely pleasant and there was absolutely no "answering ridiculous questions." He asked only a couple of things to verify my call and had all the rest of the info at his fingertips. Exactly the way it is supposed to work but never does at other sellers! I did this twice and each time, Tom was so efficient and so nice. Everything you buy at L.L.Bean is guaranteed for a year. I'm a customer for life.

    Northern Lights 2024.
    Steff D.

    I don't know, maybe it's because I'm a Maine kid, but LL Bean is a brand we've always had in our lives, has always been reliable, and that we trust. I grew up only using their backpacks for school; and, now, I only use their hiking backpacks/poles for my adventures into the woods. Do I own a pair of Bean Boots? I sure do! They're mens, though, because they don't make womens shoes wide enough for my enormous flat feet (seriously). The service here is - and is known for being - both friendly and out-of-their-way helpful (we recently spent an hour with an employee who helped us find the perfect chelsea boot for my partner). Visiting the flagship store is an adventure, and that's what this review is actually focused on. Because you should definitely visit... but during their seasonal programs (which, even as a local, I get excited for)! If you're visiting January through June, ignore this. But, if you're visiting: 1. In the summer: they have a huge line-up of things to do on their campus in the summer including free concerts (with well known bands), yoga in the park, art in the park, storytime for kiddos, interactive demos of their products, movie nights, and more. 2. In October: they partner with Camp Sunshine for a Pumpkin Festival and have literally THOUSANDS of jack-o-lanterns on display, live music, a kid's costume parade, etc. The date changes, but it's usually mid-October! 3. At the holidays: oooooooh, we love the LL Bean campus in December! Their Northern Lights (which I think usually runs mid-November to January 1st) event features thousands and thousands of twinkling lights, reindeer, the opportunity to meet Santa, free hot cocoa (though I wish they'd have non-dairy/plant-based options!), a model train, and winter activities (sometimes "ice skating"). We go several times during the month and just sit on the warming benches, looking at all the lights. It's lovely. Thanks, LL Bean, for caring about/engaging with/treating your local community!

    Mary Ann C.

    While visiting family, I saw the L.L. Bean catalog and being that the store was less than half an hour away, we stopped in the day before I left. The service was exceptional. They had a large selection of jeans in so many styles and sizes. Thankfully I was able to narrow it down to three and then pick one quickly. The quality of the pair of jeans was good but they were pricey.

    Danish Viking.
    Brian L.

    After hauling all my friends from away here, I am pretty exhausted from doing the same thing over and over and waiting for my friends or family to look at freakin *everything* but, I think that's a testament to the majestic brilliance of the LL Bean store. They really do have almost everything. The hunting entrance is the best way to bring in guests, in my opinion. The 'Maine cabin' theme really does impress, with all the guns and mounted heads. Even though I sort of have to groan under my breath each time I bring people here, I do usually end up purchasing something. They really do make nice stuff, and obviously if you're an outdoors lover. Before I moved to Maine, I had maybe one item from LL Bean, but now I'm showing my 'current city' pride by amassing a bunch of clothes and accessories from them. Not just clothes, but they sell almost every hunting and camping accessory you can think of, and entire sections for men, women, and kids. On my recent visit, I brought my Danish friend who undoubtedly has viking genes, and was super excited to see how many items of clothing were available in "tall" Great store to check out. Freeport is definitely a tourist town, so I would say it is a "must visit" if you're on vacay, and if you're local... well, you know.

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    1 year ago

    Awful customer service. Low quality merchandise. A refund was never actually processed for a coat I returned. Avoid at all costs.

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    You can literally spend ALL day at the flagship store (split into 4 stores) and we DID spend all day here!

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