The worst customer service. I set up an account with my email. Somehow the account is listed under my husband's name who doesn't shop at LL Bean. I contacted IT and was told that my husband's name could not be removed and person didn't know where my husband's name came from. I was told to open a NEW email address with my name on it. In other words, get a separate email address just for LL Bean. read more

Llbean is a Maine icon and a staple for outdoor activity loving folks. It's not the only place by far, and in recent years I feel like it's taken a bit of a fall. They changed their famous return policy a few years back, and I think their quality has also gone down as well. One or the other wouldn't have been such a bad thing, but both, I'm not surprised that the reviews here are a bit low. I always use my llbean things well, and usually don't return them, unless it's really something awful. My sister bought 249$ boots and 6 months later, while pulling them on, the seam around the waterproof bottom split open, ruined. Their return policy, changed, she couldn't return them. However all that being said, there's still something magical about an LLbean visit. Especially in the most wonderful time of the year. That's why while this review is 4 stars. It's a beautifully well done, Christmas display every single year. We always visit and we usually find some great deals in their outlet store. Also a reason for a 4 star review. I love this winter wonderland and we come every year. LL bean may have gone down a bit and then also up in price, but some of their stuff is still fire. The people who work here are always there to give a helping hand, and always so polite. So all in all I still come here a few times a year and have a little splurge! read more

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I visited L.L. Bean to find a special gift for a friend's pet and was really pleased with the quality and variety of pet-friendly products available. The store's commitment to durability and customer satisfaction shines through their merchandise. It's refreshing to shop where my values as an artist who appreciates nature and animals are echoed. For more about my art, visit https://mariespauldingart.com/ read more

On my wife's birthday last week, Thursday October 2nd, I went to the LL Bean website to order an email gift card that promised to be delivered to my wife's email account within two to four hours. I got notification that stated my credit card was charged, I had an order number and her email address was correct. Nothing happened, she got no email, no notification, nothing in trash or spam folders etc. This morning October 6th, I contacted their help desk and eventually got Kevin online who took the order number. and within a few minutes said something like 'we sent the email, you say you didn't get it - resent - 2 to 4 hours'. That response angered me, Kevin clearly took no accountability, and offered no apology. He just signed off, conversation over. A normal company would have dug a little more as to what happened..... and, forgive me for this, I was very upset that my wife did not get her birthday present on her birthday. Kevin clearly didn't care about any of that. This will never happen again. read more

Awful customer service. Low quality merchandise. A refund was never actually processed for a coat I returned. Avoid at all costs.

My dogs and I enjoyed our visit to the L.L. Bean complex! There is an outlet store, and across the street, there is a whole complex. There's a large L.L. Bean boot, tons of kayaks and canoes out front, and many different stores. We only went in the main shop. But there is a store for boating, another for camping, and another for homes. There are probably a bunch more, but I didn't walk all around. My dogs and I enjoyed looking at the dog section. I bought myself a new Nalgene water bottle. It was so great they had a water fountain outside for filling water bottles! I got my dog a puzzle feeder bowl. He eats so fast, and this definitely slows him down. At the back of the store was a big display of 2 moose, with their antlers locked. I stood there, read the story, and had an emotional response to the scene. Some folks from Canada came up - a dad with his 3 kids. And the kids and I chatted a bit about my dogs. They liked my sweet dogs very much. Then they took my photo with the moose before they left. It was a nice visit. The store attendants are nice people. And the store is clean, well organized, well-lit. Everything is very nice and high quality. read more

Pretty cool store. Was in ME to visit family and had to visit the LL Bean store just as a touristy thing to do. Found some corkcicle travel mugs and drinkware - okay, dishwasher SAFE travel mugs, DISHWASHER SAFE!!! Who knew such a thing existed! Found some other buys as well, but was disappointed in some of the selections. Overall, yes, I thought it to be a good experience and if I'm here again, I wouldn't turn down a trip to browse around the store. read more

I bought sheets and extra pillowcases - over $250, but LL Bean had a good reputation so I felt okay about it. About 18 months later, the bottom sheet not only showed signs of wear, it actually tore! I have had my own household for over 50 years. I have never had a sheet wear out or tear! They last and then I donate them and they last some more. (This is my only set of sheets, and the most expensive sheets I have ever bought.) I asked LL Bean for some kind of compensation or partial refund or exchange. I would have had to send the sheet in, at my expense, and after buying more sheets so I could have something on the bed. Every answer in my email exchange was the same, and in one I could even see the cut and paste markings. They would not help me. Then, about 3 months later, the top sheet tore too! I won't do business with them again, nor will I recommend them. Also terrible customer service. read more

A trip to an L.L. Bean store is always a fun and unique experience. This one is special because this L.L. Bean Flagship store is the first and largest and it has been located on Main Street for over a century. You'll find a little bit of everything at this store from camping, all types of sports gear to clothing apparel. Moreover, they have items for your kids, pets, edibles, souvenirs, etc. Of course, it's always fascinating to see the décor in one of these stores. The staff is friendly and helpful and checkout is fast. There is plenty of parking in back and it's located in the central area in case you want to visit other stores. (Posted 14 pictures along with this review and only 1 is attached for some odd reason. Please see all pics.) read more

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My expectation to this place has met. The flagship store is huge . I think I need a day to completely browse the entire compound. The boot and boot wagon are super cool - what a sight to see. I would say people think that it is like a tourist attraction - pride of the town. A good spot to visit when in the area. So many interesting goods to buy of great quality here. Stop by when given the chance. read more

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Los to see and do if you're visiting the L L Bean campus.I really went to see the boot (my daughter's idea), but we did a little shopping, played some cornhole, and tried some clothes on so we know how things fit when we order from the catalog. I love their clothes for hiking, or just trying to stay warm or dry while walking around. Great quality, and prices that match. I'll wait for a sale most of the time, and now my daughter knows what fits and what I like, so maybe a birthday present is in my future!? Lots of parking, people with dogs in and out of the store, people playing on the grass, and a stage that could be used for an intimate concert or a movie (I believe there was a smallish movie screen on the stage). Music was being played through the speakers and we spent more time n the complex, playing, shopping, and chilling; we had fun! So if you are in the vicinity, swing by and enjoy the day! read more

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Okay so my boyfriend and I were super excited to come to L.L.Bean flagship. We walked in (at the hunting entrance) and we're like, "This is it...?" Only to find out after taking a few more steps into the store there is a WHOLE new world. This place is HUGE. We ended up spending 2 1/2 hours shmoozing! They have everything from hunting gear to fishing gear, clothing, camping gear, pet gear...all the works! We had fun watching the trout (and climbing into the kids' viewing portal), checking out the moose, and the old clock! We had so much fun here! Do not miss on your trip to Maine! read more

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On Dec 9 I ordered a sheet set Xmas gift at a family party. It didnt arrive until Dec 29.They didnt send out until over a week later then it was going nowhere for another week. I checked tracking daily.I wanted a full refund...spoke to 4 supervisors & head of Customer Service Raina Marshall---they refused to give me more than $15.63 for an item that was over $150...They have been around for over 100 years & they told me if I got a full refund they would go out of business---How stupid. Dont buy from them. Totally irresponsible & could care less.I checked tracking every day, and called them each day--they had no explanation...I see Jennifer B had a similar experience read more

I purchased the L.L. Bean Traditional Fit Mens Large Regular Cotton long sleeve no pocket t-shirts. They are quite thin material for a long sleeve shirt and they are extra, extra WIDE. Maybe that's what "traditional" means to them? Not sure but it doesn't seem like a regular to me? And I called and they do not sell any thinner "regular" to my standard shirts. Their shirts seem are made for huge men that like wide and baggy shirts. By all means the men in my family are not skinny! They are "regular" but not WIDE!! Very unusual sizing!! Can't shop here all their sizes are the same in shirts!! read more

The massive flagship store of the L.L.Bean company is definitely worth a stop in Freeport, even for those who don't normally buy their stuff. Other than endless merchandise, other highlights include a small aquarium to the left and a large timepiece to the right just inside the main entrance near the giant boot. In the travel section, look for two large, taxidermied male moose fighting each other, in case you don't spot any live ones on your Maine vacation. Of course, the clothing and outdoor gadgets are extensive as well. Shipping back home is free for purchases over $60, so we took advantage of that. We also used the 10% educator's discount, which isn't advertised. The separate home store has wonderful selection, and the lawn between the two main buildings is a place to relax and play cornhole if you're so inclined. read more

We have ordered many things from LL Bean over the years and always been happy with the quality of products and service. To me this is one of the solid American companies, though I complain about many of them. So there. Thanks. read more

There are a number of LL Bean shops in Freeport and I'm very sure that this was my visit into the actual retail location and not the outlet. It is a large store with a coffee shop at street level and a number of other levels. Extremely well managed inventory with lots of outdoor wear, men's and women's and children's, lots of activewear and a huge display of outerwear for camping and hiking and doing all sorts of other stuff outside where the bugs and the dirt are and I'm not. Still, I thought I would check it out. With my trip to Finland coming up, some warmer weather gear might be nice. And I did look at the gloves and the sweaters here. Good range of sizes and higher quality stuff, but the prices were, for me, out of my budget. Staff was helpful and omnipresent, though there was a queue at the checkout. [Review 10027 overall, 1611 of 2018.] read more

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YEP!! 5.... Open 24/7/365... Nestled in Freeport Maine, I have always loved waking through the doors (with oar handles) and being greeted by a person that will help navigate you to what you are looking for. Or... take some time and just browse! The quality of the items purchased is VERY high and if something unusual happens to your item (outside of normal wear and tear) you can return it for another or a refund. LOVE THIS STORE!! read more

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After 40 years, I'm all done with Beans. Having been involved in the past (personally, and professionally) with the organization at a time when it was truly committed to genuine customer service, it's been sad to see the profound fall into incompetence. Having been resistant initially to their MasterCard option, I have been using it quite regularly and will not be doing so any further. Citibank is a terrible company on many levels, and their customer service is essentially nonexistent. However, Bean's would seem to have some responsibility for a card that has their name on it; despite some lip service acknowledging that, they ultimately don't care. I'm all done. Looking forward to accessing true service from companies truly committed to customer care (and care of the environment - - which is not the case with Bean's products). read more

I bought Carbon Fiber hiking poles (expensive) for my wife. She did not use for a year. I decided to use them fresh out of package on a hike up Mt Katahdin . FAILED MISERABLY! They would not offer any help at all when I took them back. Simply put........do not buy LL Bean if you even think they are the store of Leon Leonwood Bean. As a reference, my friend (on this trip) bought a pair of poles at Reny's for dirt cheap and they worked fabulous! At one time I and my family bought a lot of goods from LL Bean. Not at all anymore. I would say go to Cabela's, at least they are cheaper for the "SAME" quality. read more

Products are not of the quality of the past. Nor is the guarantee.... but why would they guarantee inferior merchandise. Clothing has not been of the quality expected from LLBEAN ... for a long time now. read more

Been about 30 years since my last visit and oh my, how this store has changed. It's like Disneyland for outdoor people! Employees were all friendly and helpful. Prices are pretty steep, but they have everything you could possibly need for camping. read more

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It's always a treat to visit the Flagship store to shop after walking around Freeport. The store is open 24/7 and a great experience. There is always some activity happening in the areas outside. Staff are super friendly and helpful. We also always like to check out the home goods store; always something different or unique. Definitely a must when visiting ME. read more

I LOVE L.L. Bean, and it was totally my goal to check out this 24-hour flagship store in Freeport! This mega store contains men's, women's and kids' apparel, active and casual footwear, active apparel, outerwear and fleece, camping/hiking/backpacking items, luggage and travel products, pet supplies, holiday/seasonal decorations, a monogramming station, and even an in-store cafe and coffee shop! There is the giant boot that is a great photo op, located in front of the store, as well as a pond inside with fish! There are separate buildings for bike/boat/ski equipment and for home furniture/accessories. You can definitely peruse to your heart's desire, and there are plenty of friendly SAs around who are readily available to offer any type of assistance! There's plenty of parking in their private lot, but just note that this place gets packed with both the locals and the tourists! Definitely a fun place to stop by to get some monogrammed canvas bags or a bear ottoman :D +open 365 days a year, 24 hours! +friendly SAs! +plenty of free parking in lot read more

Ok if you're heading into the area north of Portland Me , Stop in the town of Freeport, just north of Portland. The LL Bean store and outlet are there with lots of other outlet shops. WEll worth the stop for shoppers. For the guys there are several bars nearby..... read more

I amend my last review after considering all the good gear I've lived with all these years. I have three pair of Bean boots, and several bean jackets, sweaters, and although a bit pricey the quality has been good. read more

I bought a pair of Maine Hunting shoes about 14 years ago. These were backed by the ability to have them re soled for life for free (since then they've changed their policy to include a nominal fee for re soling). I just received a call that they were unable to re sole my boots due to a glue they used when I bought them. My consolation - a 15% discount on a $300 pair of boots! They are a joke. I grew up with their stuff but now it's just a money grab. You're better off to shop the Mom and Pops...these guys only care about "Be an cheap robber baron". From a Maine guys - shame on you! read more

I love everything about the LL Bean Campus! I mean what's not to love? I'm literally like a kid in the candy store! I love that they're open 24 hours too. They have everything I can get online, at a location at home and then some! So much to look at and buy and so little time. Customer service is top notch. Who care if the lifetime return policy is now a year. People abused it! I'm a longtime Bean fan and shopper and always will be. So fun getting to come to the campus. read more

Not what it use to be but still a great store for high end gear and clothing. Came here a few times over the past weekend for some research on what to buy online as we didn't have the space to drive home with what we wanted. We found some awesome sweaters and rocked them at dinner and got so many compliments and the locals were kinda bummed when we told them we got them from LL bean. It was funny to see their faces. Anyways they've changed the layout and got rid of the trout pond. It seems a little more warehouse style than what I remember from years passed. Spent our bean bucks and we forgot to add the blanket and when we left we realized the guy checking us out didn't offer the blanket with purchase either. It's all good, we really didn't need another throw blanket but it would have made a nice gift for someone! Place is clean, bathrooms were good and someone was always there to help if you needed it! read more

I will start with I love L.L. Bean, it is hands down my favorite clothing store and I am from upstate NY. This store is a good 5 hours away and it is the best an adult playground for people who love the outdoors. It is worth the drive up have a good time every time and there is a home store must stop every time. I have a pair of bean boots from my father a good 20 years old and are as good as day one. This place love customer service never have I had a bad experience. It is pricey don't get me wrong but it is worth every penny. There men's dress shirts are the best FYI. 10/10 please stop is you are in Maine or New Hampshire. read more

Giant boot outside the door to channel your inner L.L. Bean nerdiness! Open 24hours and coming at midnight and still get stellar service! Getting your own pair of rain snow boots knowing they were made close by and super comfortable to wear forever and ever... priceless! read more

LL Bean flagship store is a must visit in Maine. The whole campus is clean, well taken care of and fun to visit. I don't wear much LL Bean clothing as I don't like their fit... or the cost. The home store is a fun place to visit and wish for household goods that are all ridiculously priced. Overall a fun and clean store to visit. read more

Have always always always loved this company, the quality of product, and the style of the products! I wish I could buy all the women's products offered by LL Bean! Just quality and great customer service! My husband got me slippers for Christmas a few years ago, and they still look brand new! read more

I love L.L. Bean, I mean, who doesn't? I get it, their return policy has changed, and some of their stuff doesn't seem to have the same quality, but still, they can't be beat! I have kids, and kids are hard on things, we all know that. If I bought them snowpants from anywhere else, I would be buying at least two pairs each winter as the butt and knees would blow out everytime! (Trust me, I've been there). These not only last a whole winter, but I have a pair that's been handed down that have made it through 6! winters. Have had multiple things break within the first year, but it is so easy to return, swap or get repaired. Had a stroller we bought from here start grinding in one of the wheels after 3 months, took it to the bike and ski shop and good as new! Come up, enjoy the lights (at Christmas), the music (in the summer) and all the store has to offer, you won't be sad you did. read more

L.L. Bean - Outdoor Gear Near Me - Freeport, Maine

Honestly, you can say what you want, but LLBean is the bomb! They are open ALL the time, they make high quality products which they stand behind, AND their flagship campus in Freeport, Maine offers far more than shopping. If you have the opportunity to visit the Freeport store(s), definitely do! In the summer they sponsor incredible free concerts and in the winter there are the most beautiful holiday light displays. Inside the store there are large animal dioramas, fish tanks and even a coffee shop to rest during shopping. I always buy my children backpacks and winter gear at LLBean. I am also a fan of their flannel shirts, pajamas and sheets! Beans also has an outdoor discovery school which is an inexpensive and fun way to check out certain outdoor sports before making an investment in equipment. Definitely worth checking out! Over the years, With all that I have purchased, I have only had to go back to return something to the store three times. And yes, each time I have returned something, they have replaced the item with a new one, no questions asked. Solid business model! read more

You can literally spend ALL day at the flagship store (split into 4 stores) and we DID spend all day here! So much fun to look through their displays (fish tank!), take a picture on the infamous boot, browse their clothes, eat some clam chowder at their cafe and be inspired to adventure outdoors. read more

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Still the best customer service around. Been using for 40 years. Always can count on their products, but if needed I can call customer service and speak with a helpful person! read more

LL Bean has provided a very pleasurable experience for online services and shipping delivered on time. Using LL Bean Credit Card Saving 15% on purchase of 8 inch Bison Bean Boots dark brown with 2 pairs of shoe laces. The service received was UPS ground all was in tact and cared for very much so not a dent in the box pristine condition with RS UPS ground labels if needed to ship back for any reason. The comfort is amazing and authentic craftsmanship is what I love most. L.L Bean Boot manufactures high end quality to venture any trenches of adventure One proud owner of meticulously handmade hand stitched Maine Signature Boots read more

Sh!t company to work for. They constantly push you to do more then when you make 1 mistake because you were rushing its the end of the world. They will hire you and promise full time employment then you find out at the last minute you are only temporary with no hope of ever being full time. On my last day they said I was more than welcome to finish the shift but didnt have to. When break time came I simply went home. Then they put me on a do not rehire list stating that I quit and walked out. Absolute back stabbing worthless company that values profits over employees. read more

I am so torn about this because I love LL Bean to pieces, but the customer service on my last visit was so lacking. I was directed to registers that don't exist, not offered monogramming information at the first register I visited when I asked about monogramming, and forced to repeat irrelevant information 3 times to fill out a simple form. I also was not notified when my monogramming was done despite leaving my phone number. I understand that places are understaffed at this time, but if you go there and need to interact with an associate, be prepared with patience. read more