This has to be one of the best places I have dealt with! Very nice and thorough…read more I live in a new subdivision and wanted to make sure it was protected from bugs! I hate bugs! I looked up a few places, read a few reviews and decided to give them a call. Spoke to Heather, she explained what they could service and I signed up! This part really won me over! The confirmation email contained a picture of the technician that would be coming out! When he arrived, very professional and once again, thorough! Great company! Use them!

TLDR: Do NOT hire Ja-Roy if your expectation is customer service, technical competence, or…read moreprofessionalism. Contacting them is hell, which I believe is by design. Once you do, they will only provide lip service and do the bare minimum to protect your home or remedy negligence. As a result, you may be left with major home damage and financial consequences. December 2018: I purchased my home and kept it under a termite contract at Ja-Roy, formerly Dugas Pest Control, that I renewed each year. Despite annual visits to the home, Ja-Roy never identified any active or inactive pests throughout the home. August 30, 2026: I contacted Ja-Roy about extending the renewal and transferring the contract to a homebuyer. Despite multiple emails and calls (via the automated phone system, which routes to a foreign call center), I never received confirmation of the renewal extension/transfer. September 4: The homebuyer canceled due in part to the finding of powder post beetle activity throughout both the subfloor and wood floor. I continued to call and email Ja-Roy for assistance. September 7: I received a call from the local manager who promised to address the issue. September 9: A Ja-Roy inspector confirmed the active beetles. I emailed the manager timestamped photos of wood floor damage by the beetles that worsened, therefore proving activity, throughout the duration of Ja-Roy's contract with the home. I requested that since Ja-Roy failed to identify the beetles, they provide free treatment. September 15: The manager replied that the best he could offer was a discounted rate for the treatment, but that he would submit my case to the company's claim department. In the meantime, since I was on a deadline due to another pending buyer, we decided to move forward with the treatment. The next step was for the company to measure the crawlspace in order to identify a technician to apply the treatment. September 22: The manager assured me he would provide an update on the measurement, my claim status, and the WDIR. As of today (September 29), no one has returned to my house to measure the crawlspace, scheduled treatment, or returned my texts and calls. I have lost my second homebuyer due in part to this issue. And no, Ja-Roy, I will not be "contacting your office," per your other replies to negative reviews. I have contacted you ad nauseam. You have my account and contact information.

This company does not represent itself well. No one return any of my calls…read more Never resolved issues with billing, had workers to tell me to pay or they won't spray and I didn't have a balance due. Save your money go somewhere else or do it yourself.

AJ Roundtree is understanding, Knowledgeable and very professional…read morewe appreciate AJ for everything definitely went above and beyond with great customer servic. Thanks AJ with Orkin in Baton Rouge I know me and my family are in great hands

We LOVE the personal service and attention Bug Ninja provides us for our pest control needs! Alex…read moreis always friendly and thorough, knows the kids and dog's names and I feel safe with him in our home. We feel protected from bugs when he comes around and he explains what he's doing and chemicals he's using to put my anxiety at ease! We will stick with them for many years to come!

From the owner: Termite control, pest control, and mosquito misting systems.read more

Great service! Top notch professionalism and got rid of the enormous roaches! Came back for follow…read moreup. Personnel very nice. A big thanks!!!

Zack is great! The service is wonderful. I always feel safer once he's been here. He noticed I have…read morea phobia based on my behavior (I was freaking TF out!) and has been so accommodating and reassuring. I hadn't had any pest for years, and all of a sudden last year I did. I chose the company for the silliest reason (I liked the name), but I'm glad I did! He did an initial flush, and has been back monthly. He has a great, positive, professional attitude, and I'd highly recommend him.

Prices went up as they do every year. I called to see if there was any way to work with me on the…read moreprice increase. I was told yes. Great!!! I wish I could do that with all my vendors, but that's not the case. After two calls this issue was resolved. As a loyal customer for years, I really appreciate them working with me. Next year will be another story. Thank you for working with me.

Paid 300.00 for them to come out and put down traps same as we did. Still have mice and rat issues…read moreand they say say nothing more they can do. Save some money and put down your own traps.

When we first moved into our home, we chose a local pest service to come quarterly to spray around…read moreour home. They were very reliable the first five years or so, and then they started to send a new technician for each service. Which meant I couldn't just let them onto the property, I had to go show them the areas that needed attention and let them know which bugs we had issues with in the house. They were recently bought out by a national company and I decided I was done. Came into Pestop today and told the guy at the counter the bugs we typically encounter. For $90 I bought a 16oz container of concentrate. You only use 1.5oz mixed into a gallon of water for each application. Math says that works out to 10 applications. You spray every 3-6 months, so you're looking at 2.5-5yrs. It is safe for use both indoors and outdoors and around pets and kids. We also bought a $30 spray container and $15 vial of cockroach egg killer as I've been noticing babies around the house. I also inquired about termite bait traps and he said their Covington store has them, explained how to check them, and what to do if I found the bait sticks had been chewed. Super helpful. I'll be saving almost $1000/yr! We were paying $386 for yearly termite control and $125 for quarterly outdoor spraying. Now that we have the spray canister, I'll probably be spending closer to $36/yr if we continue to spray quarterly.

Very helpful knowledgable staff. My wife was concerned with Gnats and they were very helpful to her…read moreand assisted her in coming up with a plan.

Good communication -- including explanation of the services and products. Customer service seems to…read morebe a priority. Competitive pricing. Super friendly and helpful technician. We are really happy we went with Pelican.

Brandon G is our regular tech. He is very pleasant and efficient. He notifies me of issues not even…read morerelated to pest just issues that can create pest issues in the future.

Thumbs up on my service today. my technician was very professional. Took his time and was thorough.read more

Jarad was very helpful when we added to our cement and needed to be reassessed for our bate system…read more He made recommendations and gave pictures demonstrations of what was needed. Thanks for your help!

*Edit to post: I checked my credit card last night and can confirm, the correct amount as we had…read morediscussed was charged for the services they completed yesterday. :) Wow! Reading the reviews on here is honestly shocking to me! The Bug Man has been nothing short of reliable and extremely knowledgeable for me. I haven't had issues with their billing department so I won't speak more on that. What I will speak about is the amazing technician that I've worked with a few times over the past six months (once at my office) and just this morning at my house! The office complex has had issues with rodents and fleas from said rodents. They were able to get the problem corrected quickly and we haven't seen any issues since (that was in June/July). Fast forward to this morning, there is suddenly a fly infestation in my house as of about 36 hours ago... I felt like I was living through the plagues of Egypt in my own home. I still had Mike's cell phone number in my phone from the office incident and texted him. He was able to squeeze my house in between appointments for a quick inspection. HE WASN'T TWO FEET IN THE DOOR AND KNEW THE PROBLEM IMMEDIATELY WHEN HE SAW THE FLIES. He opened the fireplace damper and a dead squirrel fell out! I screamed, he didn't. He removed the animal and sprayed the house for flies, which are almost all dead on the floor now. YAY! I can tell you the whole thing took no more than a few minutes. I will be calling them for all future services! THANK YOU, THANK YOU, THANK YOU!

The Bug Man is a high-quality service company doing everything from pest, rodent, wildlife, bats,…read moretermites, etc.

Unbelievable so fast response!! I called at 8 am and spoke…read morewith a woman who understood my situation and within 30 minutes Kevin Delrie was here to observe and recommend treatment. Then at 230pm a technician came and removed the termites damage and treated the inside walls . He went outside and treated the exterior entry for immediate damage. They are scheduling a complete outside treatment for next week. All personnel were clean in uniforms and excellent representatives. Local Business not an overpriced chain I highly recommend ARCENEAUX Call them 225 791 9911

I chose Arceneaux Pest Control because I wanted to go with someone local. Not only was the office…read moresuper helpful and very nice in answering all my questions and concerns, so was Technician Mike who came out and treated my home for a red ant invasion. He was patient, happy to help, and answered my questions. Mike was helpful in giving me directions on what to do for the next few days after treating the inside of my home with Evergreen, a "green" product that was important to me to use inside my home. When it was time to treat the inside of my home, after treating the outside, he put on "inside shoes!" I was impressed, very respectful. They also made a follow up call the next day. I HIGHLY recommend them! Thank you ever so much Arceneaux Pest Control! Anne-Marie Davis