We LOVE the personal service and attention Bug Ninja provides us for our pest control needs! Alex…read moreis always friendly and thorough, knows the kids and dog's names and I feel safe with him in our home. We feel protected from bugs when he comes around and he explains what he's doing and chemicals he's using to put my anxiety at ease! We will stick with them for many years to come!

From the owner: Termite control, pest control, and mosquito misting systems.read more

This has to be one of the best places I have dealt with! Very nice and thorough…read more I live in a new subdivision and wanted to make sure it was protected from bugs! I hate bugs! I looked up a few places, read a few reviews and decided to give them a call. Spoke to Heather, she explained what they could service and I signed up! This part really won me over! The confirmation email contained a picture of the technician that would be coming out! When he arrived, very professional and once again, thorough! Great company! Use them!

TLDR: Do NOT hire Ja-Roy if your expectation is customer service, technical competence, or…read moreprofessionalism. Contacting them is hell, which I believe is by design. Once you do, they will only provide lip service and do the bare minimum to protect your home or remedy negligence. As a result, you may be left with major home damage and financial consequences. December 2018: I purchased my home and kept it under a termite contract at Ja-Roy, formerly Dugas Pest Control, that I renewed each year. Despite annual visits to the home, Ja-Roy never identified any active or inactive pests throughout the home. August 30, 2026: I contacted Ja-Roy about extending the renewal and transferring the contract to a homebuyer. Despite multiple emails and calls (via the automated phone system, which routes to a foreign call center), I never received confirmation of the renewal extension/transfer. September 4: The homebuyer canceled due in part to the finding of powder post beetle activity throughout both the subfloor and wood floor. I continued to call and email Ja-Roy for assistance. September 7: I received a call from the local manager who promised to address the issue. September 9: A Ja-Roy inspector confirmed the active beetles. I emailed the manager timestamped photos of wood floor damage by the beetles that worsened, therefore proving activity, throughout the duration of Ja-Roy's contract with the home. I requested that since Ja-Roy failed to identify the beetles, they provide free treatment. September 15: The manager replied that the best he could offer was a discounted rate for the treatment, but that he would submit my case to the company's claim department. In the meantime, since I was on a deadline due to another pending buyer, we decided to move forward with the treatment. The next step was for the company to measure the crawlspace in order to identify a technician to apply the treatment. September 22: The manager assured me he would provide an update on the measurement, my claim status, and the WDIR. As of today (September 29), no one has returned to my house to measure the crawlspace, scheduled treatment, or returned my texts and calls. I have lost my second homebuyer due in part to this issue. And no, Ja-Roy, I will not be "contacting your office," per your other replies to negative reviews. I have contacted you ad nauseam. You have my account and contact information.

Thumbs up on my service today. my technician was very professional. Took his time and was thorough.read more

Jarad was very helpful when we added to our cement and needed to be reassessed for our bate system…read more He made recommendations and gave pictures demonstrations of what was needed. Thanks for your help!

This company uses fear tacts to lure vulnerable people to spend a ridiculous price for services…read morethat are not needed. I was one of their victims .. don't call them unless you want to be scammed. My rating is actually zero but Yelp does not give you that option

USELESS. They charged my 73 year old mother $5000 to remove rats from her house. 2 months later…read morethey have not caught a single rat. Meanwhile rats have destroyed drywall and ductwork. They said they would return every other day to check and re-bait traps but they have not, and now when she calls to complain they try to tell her that it's *her* fault that she still has rats. THEN they had the gall to take advantage of her kindness and tell her that if she left them a bad review they 'wouldn't get raises.' So this is her daughter leaving the bad review that she is too kind to write. DO NOT GIVE THESE FRAUDS YOUR MONEY.

Mr. Leonard returned my call so quickly that I wasn't expecting it! I told him that I had spotted…read morewhat I was pretty sure was termite "frass" on a few windowsills and he walked me through next steps. We made an appointment, and he even came by the house in advance to take a look. Day of, they arrived right on time and he walked me through their plan. They spent most of the day under and around the house setting up the traps and digging a trench to deal with the Formosan termites (much to the confusion of my dog who heard them under the house). They also discovered that we have dry wood termites, which will require tenting. Boo. They will be coming back to take care of that in the next month. He explained the pricing for everything, and we're now on a plan so this shouldn't happen again. He was professional and kind, and I knew I was in good hands. I am very confident that my termite problems are a thing of the past, and looking forward to working with him to make this a reality.

Leonard came all the way to Metairie to help me out and was on time, able to come out that day for…read morean emergency flea control, and was super kind! If you have an infestation, call Leonard!! Thanks First Choice