Just a short note here. I didn't end up renting from this store, but Keith was very proactive and…read morehelpful anyway. He apparently saw that the Enterprise Roadside Assistance (ERA) person I had talked to had put them down as where I should go to get a replacement for a rental with mechanical problems. He took the trouble of calling me ten minutes after I got off the phone with ERA to say they didn't have a replacement car for me and that I should really go to the Springfield Town Center store instead (which I did. See my review of them). I just want to say I think that is pretty professional of him. Thanks, Keith, for saving me a trip and the frustration I would have otherwise experienced! Word to the wise, folks: Always call Enterprise Roadside Assistance when you have a problem with one of their rentals. They'll help you get on the right track, and they notify the store you're coming!

Dishonest, I Went to this location bc of an insurance claim. Then when I went to return the rental…read moreI was blindsided with a $589 bill. This charge was unexpected and, in my view, unjustified based on how the rental was handled by your team. When I arrived at your branch at 7500 Fullerton Road in Springfield Virginia I requested a Toyota Camry that I saw in the lot--a standard vehicle that I knew would fall within the limits of my Geico rental reimbursement. I was told the only Camry belonged to an employee and that no other vehicles were available except a Ford Expedition Max and a mini Cooper (I am 6'5 250lbs by the way). While I didn't object to the SUV itself, I asked multiple times whether my insurance would cover it. I was assured, "they're all the same," which clearly implied there would be no out-of-pocket cost to me. At no point was I informed that I would be personally responsible once my Geico coverage maxed out. There was no communication. I relied on Enterprise's staff to be transparent, and they were not. When I returned to the body shop to retrieve my car, the manager at L&M asked me how I was doing. I expressed my frustration, and he acknowledged that this wasn't the first time he'd seen this happen. He told me, "that Enterprise does this all the time," and cited another customer who had just been charged $110/day for an unintended upgrade... assumably because he had a nice BMW. Clearly, this appears to be a recurring issue at this location. I have tried repeatedly to contact your customer service line with no success. Given the lack of transparency, the misleading responses I was given, and the pattern of this behavior reported by the body shop, I do not recommend this location.

Not bad. I wish my car was washed and vacuumed when I received it, but it's not the end of the…read moreworld. Receptionists are cute and nice, and they'll get you in and out quickly. I had an issue with low tire pressure in my rental and brought it back, they straightened it out right away. I also left an item in the car, called them up and reported it. They said the car was getting washed and vacuumed (go figure) in Woodbridge and they'd be in touch to see if they could locate the item for me. Will update on what happens with that.. Overall, pleased. Wished they had a better waiting area but you're not going to be in there long enough to 'wait' anyway so it's not horrible.

I was in desperate need of a one way car rental and had tried many different companies without any…read moreluck! Within minutes AL had me a reservation and the price was unbelievably cheap!! What an incredible experience-personable and eager to help! AL thank you so much for making this possible-you're a lifesaver!! I would 100% recommend and will definitely be using your company moving forward! Thank you again!

I used A&C Travel for a recent trip to New York City and they handled everything perfectly. Carmine…read moreprovided excellent customer service when making our accommodations and when we arrived in Harlem at the Aloft hotel the staff were waiting with open arms with luxury arrangements to our surprise. We had a great time in New York and would highly recommend A&C Travel to anyone for their travel arrangements. Harvey C

Absolutely five stars! It's not often anymore that a company will take the time to give both a…read moregreat experience and do right by their customers. So, I want to take a few minutes to genuinely appreciate the staff at the Enterprise car rental in Springfield, VA. We had a surprisingly great experience overall, including working through an unexpected issue. The staff were professional, friendly and great to work with when we picked up our vehicle. There was also a genuine mistake on our rental agreement that no one caught, and not even I saw it until I was getting ready to return the vehicle. I brought it up to the staff, who were very patient, looked into it, and then put me in touch with the branch manager. I was absolutely in a position to be totally screwed over, but instead the branch manager took the time to look into it, speak with me, and at the end of the day - he corrected it and did right by me! Thank you Nathanael (Nate) and team for going above and beyond, and doing right by me! It's easy to give five stars when things are smooth and go as planned. But it's truly a remarkable five stars when hiccups happen, and the customer still walks away going wow- these are some professional hard working folks trying to do their best and doing a great job. Thank you! I am now absolutely a loyal customer and will be back to rent from them whenever we have friends or family come to town.

this was one of the worst enterprise locations I've ever visited made me jump through hoops to get…read moremy reservation and then even though I've rented from them before I had to double verify my account for some odd reason. chip reader wouldn't take payment and wouldn't let me swipe would not recommend going to this location.

This is an Avis/Budget rental car location in the Holiday Inn. I picked up my car in Michigan and…read moreDROPPED IT OFF at this Springfield, VA location. There is NO drop box. I suppose this is for those that think they can get a couple of free hours. Fortunately, my rental was due back at 10:00AM. The office opened at 7:30. This location is close to my house, much better than returning to IAD or DCA, but airport locations are 24 hours. Sun 9:00 AM - 3:00 PM Mon - Fri 7:30 AM - 6:00 PM Sat 8:00 AM - 4:00 PM 703-644-0008

The absolute worst! Stay far away from them. They didn't have the promised car, they told me they…read morewere putting $250 on hold and charged the whole amount, their managers and call center are incompetent garbage! Their employees do not care, lie, and cheat. Never again!

Jailen & Laura have been fantastic at helping me navigate a delayed auto repair and insurance…read moreclaim. Highly recommend!

Actually minus 5 stars! Honesty! Transparency! Because of…read moremissing information in writing of the real and honest condition to the vehicle : renter, be aware: take a video of the condition of the vehicle 100% before signing any contract. Otherwise the renter may be accused of giving back a damaged vehicle due to an existing small condition or similar. Also check if the inside is clean at time of acceptance. Another push of selling the renter a "pre-paid tank of gasoline" ! Not everyone needs it. But they keep pushing. It sounds enticing to go with it, especially if the price of a gallon may be lower at time of rental, however everyone does not drive a lot, so you may be better off, if you fill up yourself the amount of gallons you have used. Remember the "pre-paid tank of gasoline" (wherever the status of gasoline the tank was) is a fixed cost paid in advance. This was one experience and the last one. We had several experiences with other Enterprises several years ago, and all of those had medioker or even bad results, one of those was a car with bad tires for a long trip. We cannot recommend this chain.

FRONT LADY SHOULD BE INVESTIGATED.... SHE IS OVERCHARGING CUSTOMERS AND ON THE PHONE ENTIRE TIME…read more DO NOT GO HERE. The lady was on her phone having a conversation with someone. She seems like a scammer and overcharges you without explaining anything. This location should be investigating this as the front office lady seems to be running a scheme here.

On 9/27/25 I went to pick up a vehicle that my husband and I had a prepaid reservation for (Paid…read more$127online).The woman at the counter was on her cell phone talking to a friend on speaker and I had to wait for her to finish her conversation before being helped. This I did not mind at the time, but in retrospect really bothers me since she made an error that cost me over $400. When she finally got to me I told her I was picking up the prepaid rental and gave her my husband's name to look it up with. She then said, "ahh this will have to be under your name since you are the one picking it up". She told me that she would transfer the reservation to my name and that my husband would still be able to drive. Once she drew up the new paperwork I noticed that the total was now $242.12. I asked her why it was so much more when I had prepaid for it, and she said it was due to the deposit that I had to put down and I would be reimbursed that amount after returning the car. I also noticed the the new paperwork that she drew up had Lorton Virginia listed as the return location and not Albany NY where we had specified in the original reservation. When I asked her about that she said it didn't matter because we are allowed to return the vehicle to any budget location. I should have known better but we were on a time crunch so I dismissed my intuition, signed all of the paperwork, and left with the vehicle. The vehicle itself was clean and undamaged. While driving back to Albany I noticed that my credit card was charged for $442.12. This was in addition to the $127 that was already charged. We decided we would make sure and ask about the charges when turning the car back in. When we got to the counter at the Albany location I asked the rep about the charges and what the total would be once I was refunded the deposit. He said he was unsure but noted there would be a one way restocking fee between $100-$500 because we did not return the car to Lorton as noted on the agreement. I explained to him the situation and asked to make sure that I wasn't double booked because my original reservation listed Albany. That is when the rep found that I indeed had been double booked. I asked if he could fix the situation and he said the only ones able to do so would be corporate at the 1800 #. So in the end I was only refunded the original prepayment of $127 by customer care. They told me that because the reservation in my name was already closed, they were unable to do anything with it because they cannot modify it once closed. After this I will not EVER rent from Budget again! I am very disappointed and dissatisfied with the Lorton Virginia location in the Comfort Inn. Either the worker is extremely incompetent, or a scam artist. Regardless those are not traits I look for.

I recent rented a car, the cars are dirty and smell funny most rental company's make sure they…read moreleave a good impression so that you can continue to do business . I feel like these people don't give a f**k about nothing but getting your money. The fact that no credit card is required they think we should be grateful but we still deserve the same service no matter what the exceptions they offer..I truly was not pleased and don't recommend to anyone. Windows roll down and don't come back up right away in pouring down rain, trunk won't open and engine light on for two days.

Service is great but the cars are old almost not safe to drive on the road, dirty and smelly. If…read morethey only had better cars!

I made a reservation at the Fort Belvoir, VA location by logging on www.enterprise.com like any…read moreother time I choose to use Enterprise. I got the confirmation back and was happy that I was able to get the weekend rate. 15 minutes later Marco called from the Belvoir location saying he did not know how I was able to get the confirmation for a weekend rate. I was quite puzzled. He also said he did not have a full size car as I reserved. That part (car availability) I have been through before and I understood that. The part I could not understand is that he was not sure how I got that type confirmation. I asked to speak with his manager Christine. He gave me her number. When I talked to her I thought she would have tried to assist me in finding a location that honors the weekend rate. NO SHE DID ABSOLUTELY NOTHING except ditto what Marco said that she did not know how I got that confirmation for a weekend rate with the undertone as if it was some fault of mine. I don't know how they expected me to answer that. I did the reservation like any other. She said they must have glitches. OK they might have glitches but as a customer who has chosen to use Enterprise time and time again, I was let down this time. I have access to the military base as I am Military so that was not an issue for me. I have never received a telephone call after I have a confirmation stating that they don't know how I got it and that they could not help me. Marco nor Christine did anything to help me. The Enterprise glitch is not the customer's problem. It is an Enterprise problem. What would have made me feel good is if Marco or Christine tried to help this Enterprise customer who had a reservation. Instead they disabled me with no empathy. When there are glitches, the agent and/or the manager should go above and beyond to help the customer. I had to make alternate "Enterprise" arrangements by calling the complaint line. MARCO NOR CHRISTINE DID ANYTHING TO HELP THE CUSTOMER THEY DISABLED. That is not the Enterprise that I have used time and time again. I do not even recall the words "I'm Sorry." They should have tried to assist me. Their actions and position on my issue do not reflect what Enterprise advertises their customer service model to be.