Wasted my time and gas going there. Don't be fooled by the fancy website or clean invoice if you…read moremake an order and appointment on line. The day prior, I was told I quote "we're ready for you" after I confirmed over the phone if the order was fulfilled, the tires there, and my appointment time. I drive there, the place does not look like the pictures on the web site, and the person I spoke to on the phone tells me to my face, she doesn't remember talking to me. I'll have to wait "two hours to get the tires from our warehouse" Total scammers. SMH.

I'm way overdue giving Elsy a shout out and was reminded about them when I noticed them listed as…read moremy service center on a carfax email. I think my last time in was Spring 2020, and things were chaos in northern NJ around then... I'm pretty sure my first stop at the shop was for some silly repair and I opted to just wait in their seating area for a couple hours. My first time there I saw something that made me really appreciate how this shop operates. A lady had an issue with her car and the folks called around a bunch of scrapyards/used parts options, finding the cheapest parts in like Long Island or something, and could have gotten it there in time to repair same day. She couldn't afford it, and they pitched a financing option. They straight up refused to just replace the tire because a damaged rim would just tear it apart and whatever the underlying mechanical issue it had was unsafe to be on the road. A sketchy place might be fine with making a sale, but seeing how hard they tried to get her safely back on the road made me trust I wouldn't be upsold or lied to. Elsy does a lot of fleet maintenance, so their parking and lifts often have vans in them. They're also a "tire shop" but don't let that dissuade you if you need more than new tires and brakes. I've had them do all sorts of non-tire repairs and maintenance on my abused Honda - engine mounts, A/C leak, wheel bearing, oil changes... If you decide to wait for your car there, they have a coffee maker, a TV, and wifi. If you need to get to the train station down the road, they'll either call an uber or drop you off so you can get wherever you need to be. It's not as fancy as getting your work done at a dealership, but they offer basically the same perks. The Yelp tag is also very correct in this being a family operation - Jose and his son Chris were so nice and knowledgeable, and really make you feel like family. I hope the old man is enjoying his time with his granddaughter more than hanging out in the shop! Millie at the front desk is absolutely delightful and a total rockstar with all the office tasks she has to juggle. I wish every mechanic was as reliable and honest as the folks here.

As soon as got there, someone was available to help us. They are reliable and answered all our…read morequestions. We came on a Sunday afternoon and they were open! This was helpful because many tire shops are closed early on Sundays. We were able to buy a tire and they were at a reasonable price. They were a bit busy but kept the cars moving quickly.

Worst customer service, the guy on the phone just have no people skills he looks and acted like a…read moremiserable person. If you are miserable with your life don't put that energy on other people. Paying customer too smh

Great prices and excellent job very clean work is a family own business I will recommend to anyone…read moregot in and get a quote

Such amazing service, in and out in under 20 mins and they patched the hole in my tire. Love that…read morethey didn't try to upsell me or over charge me. Amazing value. Thank you!

If this place was your last resort I'll pray for you. They're overpriced. Came because I had a tire…read morethat had a big screw and went flat. Charged $100 for a tire that has not even 1/4 of its life left. When I could find the same thing for $50 elsewhere. If I was able to go elsewhere I would've but obviously I could not in the condition the tire was in. Do not consider this place a go to for emergencies, they love taking your money.

Open on Sunday! The service was courteous and efficient. They did was asked to be done and didn't…read moretry to sell you something that you didn't want.

We discovered we needed a new tire on a Saturday afternoon, and since we were planning a long car…read moretrip the following day we didn't have any time to spare. Susannah and her team got us fixed up quickly in a are friendly and efficient manner. We are very pleased with their work.

I got scammed here on Friday. DO NOT GO HERE PLEASE ! I will NEVER return. Eduardo and the Head…read moremechanic stole my money. They made up a lie to charge me for something that wasn't wrong with my car. DO NOT GO HERE, SAVE YOURSELF PLEASE ! They steal money from poor people.

Excellent customer service! They were honest with the…read moreservice my car needed...no surprise charges when I arrived to pick up car. My permanent go to now, for all my cars needs

Found this place on Tire Rack and has been my go to since then. Pam and Lester are really nice,…read morehonest and knowledgeable. Very reasonable prices and flexible with scheduling. Highly recommend!

Called them and got through right away. Excellent response time got here within 15 minutes and got…read moreme back on the road.

Honest and trustworthy!…read more I called them when I had a flat tire at a rest station on the turnpike. They answered immediately told me they'd be happy to come but I could get service faster and cheaper around the corner. They were right! I really appreciate their help and honesty. If I'm ever stuck again they'll be my first call!

Excellent good, i came at the closing time & they still took care of my tire! 10/10 I most…read moredefinitely recommend!

Let me start off with thank you guys !! Excellent service and customer care to my new car. So, I've…read morebeen to this location to replace three flat tires on my car (within a month) unfortunately, which is absolutely no fun. But i left with a sigh of relief and better mood once the tires were quickly replaced. :) They open very early at 8am-7pm weekdays/6m weekends. The staff are very attentive, friendly and knew exactly which tires to replace according to the damaged tire. I was in and out of the location within 15 minutes on both occurrences without any issues. $$ The pricing for used tires are affordable and has good tread tracks. ($50 each). They take cash and debit/credit card. The staff are professional and friendly, showing care and concern for my troubles. They do not require leaving a monetary tip, but i do so anyways because they deserve it! Highly recommend for any vehicle!

Very fast service and a good price. What a relief when we had a flat tire so dark away from homeread more

I have been coming here for decades. Always fast, friendly, and convenient service. You dont even…read morehave to get out. They wave you in to a space, you let them know which tire, and they take care of it right away. You cannot beat the price anywhere!

We recommend Prospect Auto without hesitation! Derrick and his entire team do great car work and…read moreprovide professional service. My husband has been bringing his cars to this shop In West Orange for decades at this point and trusts them wholeheartedly to do repairs and perform maintenance. The other day, he told me that he goes here because they have a reputation of being honest and doing quality work at fair prices. I really rely on the car for work, so having the car in good shape is important. I want to feel confident and safe while driving the car each day and going out on the road. So I'll bring our car here for regular oil and filter changes. Recently, I brought the car over to the garage for a couple of jobs to be completed: rear brake pad and rotor service, front suspension ball joint and valve cover gasket replacements, and a wheel alignment. Very happy with the work!

We were just arriving to the area from PA to visit family when suddenly we had an issue arise. We…read morewere told to go to Prospect Auto bc they were great to work with. My sister called them ahead of time to let them know we would be heading over just to have them take a look at the car. Greg and his team were extremely knowledgeable and helpful. It's so nice to know there is a reputable place near my sister when we go to visit just in case. I would highly recommend them.