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    L.A.C.E.S.

    5.0 (1 review)

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    13 years ago

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    Michaels

    Michaels

    3.0
    (35 reviews)
    3.4 mi
    $$

    Left two watercolor prints there to be framed and paid $549.08. They called and left a message that…read moremy order was ready. I drove in heavy traffic after work to pick them up. Only one was done. They seemed to have trouble finding the other. Very poor service. Very slow. Took several people are register to figure out the refund. I asked for a manager several times and the request was ignored. I will not return to their store or custom framing service.

    This place has consistently gone downhill in the last six months. Tonight I asked for a 1/4 yard…read moreof two fabrics. The store is ill equipped to handle this. There is no fabric cutting table except for a small, mobile one that is not at all enough space to accurately measure and cut bolts of fabric, so you have to take them to framing and whatever employee is available cuts it. Tonight I watched this person butcher both pieces with incorrect measurements as well as crooked cutting with a dull slicer and scissors. I took them up front to the manager to explain that I was not going to purchase them. She was very rude when I tried to show her how huge one piece was and how small the other was. "I don't know math" she said when I told her I asked for a 1/4 yard. I tried to show her how much difference there was between the two pieces and she said "So don't buy them then, whatever". I walked out. This is the second time this week I have had a negative experience when asking for help. Same person cutting fabric was rude and waved her hand in the general direction of where she thought magnets were earlier this week. Combine this with the fact that the shelves are increasingly empty and there are boxes and racks all over the floors. It's starting to look like JoAnns before that went out of business. I have shopped at this store for years and will not be going back.

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    Art Plus

    Art Plus

    3.6
    (5 reviews)
    2.9 mi
    $

    Excellent framing shop located in the Potomac Mills shopping mall, especially for the value! Needed…read more10-15 posters (mostly sports posters) framed for new condo. Given the number of pieces needing to be framed, emphasis was on low cost/value. Did comparison shopping at 5 shops across Arlington County, Fairfax County, and Woodbridge (including Michaels) and this spot came out cheaper than the rest - not just for the total job but for each type of frame I was looking to do. So went with them, giving them 8 of my posters to frame. The older lady who did my estimate was direct but very nice. Knowledeable lady who understood I was basically looking for the best deal, but did the best job of any of the stores I went to explaining the best framing options within my budget. She even presented alternative options to what I was looking for that would be the same price or even a bit cheaper. Said it would take 2 weeks to get the job done but called me back after only a week saying my frames were ready. Picked up later that weekend and all the frames looked fantastic! To be clear I'm no framing expert and don't really have an eye for art - was basically looking to get straightforword framing jobs done at the lowest cost - if that is your aim, this is definitely the place to go. I can't speak to the quality of their more upscale framing jobs. Again, I comparison shopped at several shops and this was the cheapest I found in the area. In terms of payment they had me pay half when I dropped the posters off for framing and the remaining half when I picked them up. The framing store is located in a huge outlet mall but they have a back door where you can drive up and pick up your frames if you have a larger order. A bit of a hike from where I live in Fairfax County but I will 100% be back for future framing jobs. Highly recommend!

    This is the only store I will go to for framing! I had two giant papyrus scrolls from Egypt that…read moreneeded to be handled with care and easily could have cost me a small fortune to frame because of their size. John did such an exceptional job, I couldn't be happier! He helped me pick out the frames, and they look beautiful. I had gone to several other places that told me I would have to order the plexus glass from someone else because it was too big, and no one could match the price John gave me. I won't go anywhere else for framing again!

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    L.A.C.E.S. - artsandcrafts - Updated June 2026

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