This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

I would highly recommend Wicked Pool Service. Great attention to detail and great communication…read more Something you don't always get with other pool firms. Give them a shot and you won't be disappointed.

From the owner: 🌊 Dive into Sparkling Clean with Wicked Pool Service! 🌊…read more Looking for hassle-free pool maintenance? Let Wicked Pool Service handle it for you! Owned and operated by the dedicated trio—Cody, Becca, and Kyle—our team brings years of expertise and a passion for pristine pools. ✨ Why Choose Us? Expert Care: Routine maintenance, deep cleaning, and repairs handled with precision. Reliable Service: We’re committed to keeping your pool swim-ready and crystal clear. Friendly Professionals: Cody, Becca, and Kyle deliver top-notch service with a smile. Check out our Yelp page to see why our clients rave about us! From sparkling reviews to detailed service options, everything you need to know is right there. 📞 Ready for a pool transformation? Book your appointment today and let Wicked Pool Service make your pool the envy of the neighborhood! Wicked Pool Service – Where a wicked clean pool is just a call away!

they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.

From the owner: Good Day All!…read more It’s Mr. Splash here! We are officially open and active for all pool and spa related services. Cleanings, repairs, restorations, Openings, installs, and enhancements! Changes to our Weekly Services are in affect for this season. There is now a membership fee, and pay per visit after each visit, to ensure quality at each visit! Book as soon as possible we are filling up fast! We look forward to to servicing you Pool/Spa (413) 405-4626

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

Ok, I HAVE, HAVE, HAVE to update, now that our baby is installed and running! One thing about…read moreFerrari Pools, Patios and Spas - is that Pools and Spas is not their primary "thing" - their "thing" is the patios. But anything that goes into making a patio spectacular becomes their "thing". We weren't in the market for a "patio" - quite yet. What we were in the market for was a plunge pool. Until we visited a home show, and we priced out pools - and just when we were about to "bite the bullet", a well known company in the North Shore, that ONLY does spas and spa pools, gave us a really good breakdown on how a spa pool would fit our needs/lifestyle at a fraction of the cost of a pool. We embarked on doing research. LOTS of research (we currently own a non heated pool, and the maintenance hasn't been a big deal, so we KNEW what we would get ourselves in to... but $150K pricetag?! um, uh...). Wound up at NES (and you've read my review/experience on that, and subsequently the manager boohooing thinking we were "indoctrinated" by them only to ditch them... nope, they were overpriced and only decided to make a deal when they realized they lost the sale... but I digress). SO!!!!!!!!!!!!!!!!!!!!! Off we go to Ferrari, and got a really, really wonderful cost/benefit analysis on pools (did I mention they do pools?!) and our life style. Actually, they sell few spa's, because patios are #1 and pools #2. Mark and the ENTIRE crew are PHENOMENAL. Ordering, pricing, installation, post installation training and service. PHENOMENAL! The installer tea are a hilarious group of hard working and upbeat professionals. Made everything look so easy. Mike Hunter did the follow up and guided us through all the features. A couple of hours later, we were in getting hydrotherapied and celebrating life! We did our homework - extensive. They offer value, a VERY competitive price withouth any hassle and amazing service! SO HAPPY!

Ferrari pools installed our pool and when we noticed some of our tiles on the inside of our pool…read morefell off and needed to be replaced, they never even returned multiple phone calls from us. They do not support their customers. DO NOT USE THEM!!!

Wow, Mike is amazing. He came out to Arlington, MA and diagnosed the problem immediately. He…read moreordered the new parts and then went above and beyond over the last two days to get everything fully working before temperatures plummeted. He has a great personality, explained everything clearly, and was incredibly helpful throughout the process. I am so thankful to have found him. If you are looking around, just call. You will not find anyone better or more professional.

Most unprofessional person I've ever had come to my house…read more He showed up, didn't introduce himself, went in the back to look at the hot tub. Wouldn't respond to any questions. Then he stood up, said call the person who installed it and left. SLAMMED the door behind him Didn't even spend 5 minutes here and didn't even attempt to repair anything I can't explain how bad this was

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.

I could not be any happier with Corey. Excellent priced outstanding communication and service I…read morewill have Corey open and close my pool. Highly recommended

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The…read morestore is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive.

Recently had my pool closed by Ken. I've used Ferrari pools for the last six years and because of…read morerecent service lapses I decided to try somebody else I feel I got much more for my money from Ken. Not only was he less money but did a better job of Closing the pool. He cleaned my filters, which Ferrari never did. And definitely made sure my pool was perfectly clean before he put the cover on it. They came the day they said they were going to and overall, I owas very impressed.

I asked a friend of mine who does high-end property maintenance about a reputable pool company in…read moreMetro West and he recommended Ken's Pools. Now I know why. Professional, courteous, and timely service. Ken took the time to explain how the pool equipment works and his crew was meticulous about cleaning and closing our pool for the season. Another company wouldn't even quote a pool cover because of the complex shape of the patio, but Ken drew everything out, made about two dozen measurements, and delivered a reasonable quote. His pricing is competitive, and actually better than some larger companies. It's hard to find a good pool company in Metro West and we believe we now have.

Had a little hiccup at first. No fault of the pool company. Wrong liner was sent. Within a…read morecouple of days they came back out and fixed everything. Absolutely love the pool. Would highly recommend!

My family recently bought a pool from Gibraltor Pools and we are beyond thankful and appreciative…read moreof everyone at Gibraltor who has helped us through the process of purchasing and building their pool. All the staff are very kind and helpful. We had a lot of questions as we are first time pool owners and they were very kind to answer all our questions and point us in the right the direction and even give us resources. We are excited to be apart of the Gibraltor Pool family and recommend anyone looking for a pool to go to them. We had an awesome experience and we consider them family to us!