We had our $70,000 brick deck completed when we built our new home in Rochester, MI. Upon completion of the project, the cement floor had such a rough finish, my kids were scuffing their feet and bits of cement were chipping off the surface. Apparently, too much time elapsed between the pouring of the cement and finishing the surface. Fine. I paid for new tile to add to the surface and they took care of the labor. A couple of years later, there was more than a significant amount of rust buildup on the entire stairway, the exposed metal that supported the deck and the stairs. I contacted Jeff and Kyle and was told that I had not maintained the deck properly and they wanted a significant amount of money to come out and repair the problems. I was stunned at how much they wanted to charge and their quote was verbal, nothing in writing. I hired a painter on my own instead. Fine. A few years later, bricks started to fall off the deck in certain spots and water was leaking behind and over each side of the deck, causing discoloration on my house beneath the deck and on the brick sides of the deck itself. I complained to Kyle and Jeff and was told I was not maintaining the deck properly. They wanted in excess of $15,000 to repair the deck. This again was a verbal quote. I asked for a quote in writing and was told by Jeff that he would get to it, but that they were very busy. After several months trying to get a quote, I still have nothing and Kyle and Jeff have stopped responding to my requests. I have neighbors with similar decks on either side of my house and neither one has had the issues that I have had. Their decks look great. What infuriates me the most is not that the job they did was so poor, but they use religion as a way to gain your trust. My experience is that their behavior after the job is complete and when problems occurred is that of hypocrisy. read more
