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    Kwon's Boutique

    3.6 (5 reviews)

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    Saks Fifth Avenue

    Saks Fifth Avenue

    2.6(98 reviews)
    2.7 mi
    $$$$

    I stopped by to pick up a bag I ordered online and the store seemed pretty dry. I made my way to…read morethe pickup counter and there was no one there. Luckily there was a guy walking by that asked if I needed assistance. He went to notify the staff in the back. I had about a 5 minute wait until the employee appeared with my order. He was very professional and seemed motivated-he greeted me and gave me a compliment. He verified my order and I was on my way.

    Welp good riddance. I've only been into this location to pick up online order orders, which has…read morealways been pretty quick and easy. This past week I've been shopping in store for their closing sale, which has been chaos. Writing this review because as the dismal customer service providers move onto their next company management has an attitude that being kind and accommodating no longer matters. I was literally told that by, Malcolm. I asked him was he retiring you'd like to be employed again surely. I'm believe he gave me a fake last name when I told him I'd be reviewing this experience. My sales person Bouchra Drummond couldn't be bothered to stick around for the sale, so commission's conscious- I reduce the number of items I was planning to purchase from six to just one Laquan Smith top that had seen better days. I really hoped that someone could have attempted to remove the stains or offered a discount because it was the last one, but they refused. Eventually, after shopping, the mall some more I decided to come back for that top. I asked for the Manager explained how a pair of jeans I purchased the day before had a similar issue, but the store cleaned them and gave me a discount because the stain wasn't completely removed- & that's when Malcolm told me that whoever helped me previously was not an actual store manager, the discount that the sales person offered he couldn't match & at this point & What was offered he didn't even wanna give me. Reason being because I kept asking questions. I had to ask do you want me to stop talking. I also had to ask if he wanted to cancel the transaction because "that's a choice" but no he wanted that sale. I dont blame Mr Malcolm because he said Saks left him with no alterationists (now it's corporate and other managers have better offerings because they've been treated better. Which I can only hear as implied racism. So I'm standing up for your Mr Malcolm. But unfortunately not Bouchra Drummond or Fresh who literally threw the top at me when I asked her to wrap it. Mr Malcolm then clearly embarrassed now yelled at the lady to wrap the item. If this how they been carrying on good luck to the future employers. And Whew Saks. Things have gone mightily downhill. No respect for the customers OR THE BRANDS. Eeeyuck

    Photos
    Saks Fifth Avenue - Montgomery Twinkie-M escalators, Saks Fifth Avenue Tysons Galleria

    Montgomery Twinkie-M escalators, Saks Fifth Avenue Tysons Galleria

    Saks Fifth Avenue - Montgomery Twinkie-M escalators, Saks Fifth Avenue Tysons Galleria

    Montgomery Twinkie-M escalators, Saks Fifth Avenue Tysons Galleria

    Saks Fifth Avenue

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    Malena

    Malena

    4.8(4 reviews)
    0.2 mi

    I really like this store. It is definitely geared toward more mature age groups in its style and…read morefit. The closest comparison I have is Chico's, though this place is independent and the style is artsier. The pieces here are flattering and designed to be both fun but functional/practical, which I appreciate. I see a lot of pieces I think my mom would adore. That said I have, at 33, found that there is one brand there in particular - Ciara Sun Woo - that is ideal for young professionals and I have bought two of this designer's dresses on sale. They use high tech fabrics that are curve flattering and the perfect balance between clingy and drapey, and also they are super work appropriate but can often go day to night and come in nuanced solid colors. The prices on accessories are very reasonable and the clothing, while a little pricey, comes from smaller lesser known brands and they also have good sales. The staff is very friendly and helpful and it's never crowded so you can shop at a leisurely pace. The only flaw is is the location in the Metro mall and I worry about how well any of the businesses are doing in there. I never go into that mall anymore and sometimes forget this shop is there but when I do remember I think, "oh yeah! That place is great I should stop in." So if you're in Rosslyn check it out and support one of the few remaining small businesses in an increasingly corporate, sterile neighborhood.

    Unfortunately, this business is closed…read more Update- the business is not closed, just moved upstairs in the sad mall at Rosslyn. Worth a look for stylish costume jewelry and some funky jackets and tops.

    Chanel Boutique

    Chanel Boutique

    3.6(68 reviews)
    2.7 mi
    $$$$

    Waiting in a queue to enter is the only reason I don't give it 5 stars (Louis Vuitton allows entry…read moreand browsing while waiting for your concierge, which I prefer). Otherwise the store is well played out and service is impeccable! Viola was more than helpful and made several suggestions and also provided options and selections. Was offered water while I waited and browsed. I was able to buy the specific product I was looking for after ordering it. The value of having a personal concierge who looks out for items is highly recommended and appreciated! Prices/value are as expected and very transparent.

    This is comical,to be honest... I came to the store,was on the hurry and looked for gift to my…read morefriend's birthday. I was very particular,I needed small size perfume. After waiting 5-7 minutes at the entrance to empty store I was greeted by sales,who asked what brings me in. I told I need to try and choose perfume for lady in her fifties. We came to cosmetic part and she didn't know anything,literally anything,about perfumes. She explained that cosmetics sales person is off. Once I sprayed perfume to try the smell she ran away saying she had ALLERGY. How you suppose to work or trying to sell something if you have allergy? It's like swimming coach who having water phobia.Giving their prices,this is totally unacceptable behavior. I ended up calling manager and she found product and sold me what I needed. I can't recommend to stay away from this store,because it's the only boutique in whole area,but this type of customer service can't be tolerated even in ice cream shop,not elite place like this.

    Photos
    Chanel Boutique
    Chanel Boutique
    Chanel Boutique

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    New To You

    New To You

    3.5(55 reviews)
    0.2 mi
    $$

    I used to go to this place when it was in Falls Church City. It was always overpriced and sort of…read moresnooty, but they had some unusual and cool clothing items I purchased over the years. When they moved to McLean earlier this year, I went with about 20 items to put up for consignment. (I had made appointment as they require.) I brought in beautiful clothes, in excellent condition. They took the boxes to the back to inspect the clothing and choose which they wanted to take for consignment; and while that was going on I browsed. I couldn't believe the downgrade in the clothing; while the quality was fine, I did not see anything stylish for sale. I was not even tempted to try anything on. After about 20 minutes the owner comes back and says she cannot take any of my items, although she would consider one in the fall (it was a spring/summer item, as were all the pieces, as this took place in mid-Spring) and I "could come back in a few months." Super dismissive and arrogant. The one good thing was the friendly young man at the counter, who I chatted with while I waited. I see the positive reviews here are years old, so here's an update: NTY management is just as or even more snobby now, the prices are even higher -- not just because of time passing but also likely the expensive location -- and they don't even have cool clothes any more.

    Not a lot of recent reviews for New To You--well, I'm here to change that. I had a nice experience…read moreon my recent first visit to this store. The staff were visible and ready to help but not pushy. The inventory was well curated and full but not overly stuffed. I saw a number of nice sweaters and dresses that I liked, and I ended up buying one. Also a lot of fun gifts, jewelry, and assorted decor items. This store is geared toward an older crowd, which I really like. I'm past the age of shopping at some other resale boutiques that focus on only the trendiest items in juniors sizing. New To You is more JCrew and higher-end items. Prices seemed to be about 50 percent off original retail. Could you find some of these items thrifting? Sure, but it'd be like pulling a needle from a haystack. I'm willing to pay more for a tailored selection of good-condition items. I'll come back to shop here.

    Photos
    New To You
    New To You - Outside

    Outside

    New To You

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    Kwon's Boutique - fashion - Updated May 2026

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