Because of the great Yelp reviews for these guys, my girlfriend took our two cars here today. She took in the first car for an inspection and oil change; then came home and took in our other car in for an inspection. Our review in summary: These guys are the Real Deal. I'm happy to say these great Yelp reviews here are spot on. Each visit today was so fast...I couldn't believe how quickly she came home. My girlfriend said they were very nice and very efficient. AND...they did not try to up-sell her anything. (Unlike some other Kwik Kar owners who run their stores in a way that you can never get out of there until you've taken the time to listen to their up-sell pitch.) I had been going to a different Kwik Kar for years...and they were fine...but sometimes kinda slow...(a few times REALLY slow), always a different person in-charge, and frequent up-sell attempts. Glad we tried this place. I think you will be too. read more

My experience at this location was terrible. I had gone the day before and received great service, but today, that was no longer the case. I was beyond disappointed. I took my second vehicle in for a state inspection. The place had an hour left before closing and customers were there. I pulled in and was greeted by a man who told me to fill out a form. He walked away before I could ask any questions and took it from me when I finished. He proceeded to stand somewhere while another man jumped into my car. He sped around the parking lot for a minute and parked my car on the side of the building, as if he finished. Low and behold, he returns to key without actually doing anything. He says my emergency break needs tightening and without it, I won't pass. I asked how much, and he proceeds to walk away to "find the supervisor." He didn't "find" anyone. He asked everyone standing around. I asked him the quote and suddenly he says $149+. I don't know where he came up with that, but I proceed to leave. I am beyond unhappy. I was told to come in the morning if I wanted to, but I will not return to this place. The service that I had received the day before must have been a one-time-only thing, because today's work was unacceptable. I felt disrespected and ignored. All I wanted was an inspection, and all I got was nothing. read more

Gerry did a great job on everything. He was quick concise and got the job done. I will definitely come back to this location because of his service. read more

I just came in for an oil change and was told i didn't need one for another 1000 miles! So appreciate their honesty!

Got my car inspected the other day and it was pretty quick. I just walked in and dropped it off. Waited maybe like 10 minutes. Had no trouble using the yelp coupon either. They didn't even mess with my car seats or my infotainment which is great. Good experience 5/5 read more

Horrible customer service, very unprofessional supervisor he almost wanted to fight me over something they broke on my car.

I took my 23 year old Honda CRV in for a tune up. These guys did a great job !! She's running like new again. I'm defintely coming back.

I had an amazing experience at Kwik Kar Marsh. I went to get my inspection the guy told me 10 minutes and I was on my home in 10 minutes. They were very helpful and quick with my service. read more

My car's oil light was on/flashing after getting a oil change at another place. Being new to the City I want sure where to go. When I contacted the oil place they said to take it to the mechanic. Luckily Kwik Kar Marsh was open on Sunday!! I took my car in and to my surprise my car had no oil??!! Long story short, Austin Vick-the Assistant Manager on duty went above and beyond. He explained what the issue was, fixed it and even called the previous shop to inform them of what they had done. ALL for free! Kwik Kar Marsh has definitely earned my trust and they will be my go to place for all my mechanic needs. Thank you Austin and staff!! Denise read more

Got my brakes changed here yesterday, picked it up this morning and there's oil stains, oil fingerprints all over the leather and car interior, including scratches on the arm rest. Smh it takes nothing to be careful with customers' cars. Especially after spending $1500 for brakes! Never coming back here read more

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Took my car to Kwik Kar Marsh and I'm glad I did. The guys there were very quick with my oil changed and the price was reasonable for the synthetic oil recommended for my car. I was sure that I would be waiting there for over 30 mins but I was in and out. Kwik Kar Marsh has a very cool staff and the cleanest shop I've ever been to. Will be coming again as I just learned that they also performed state inspections with a yelp coupon. See you guys this weekend. read more

Took my car in for a state inspection. Everyone was very friendly. Called ahead to ensure they were open and determine the wait time. It was an in and out within 15 minutes. read more

Greatly appreciate Omar for his help with my car. Always Friendly and Knowledgeable service. Definitely my favorite place to have my car serviced! read more

Ryan contacted me within 10 minutes to discuss the situation. He ordered the cap, refilled steering oil, apologized and made it right. I know we all make mistakes and I believe in second chances. I appreciate his customer service, timely manner and professionalism. I will continue to give him my business. read more

Kwik Kar Marsh - Auto Repair Near Me - Carrollton, Texas

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Horrible service, didn't clarify a price for simply checking an a/c issue, said $8.99 to check it, come to find out he charges me $89.99 don't go here they will rip you off read more

Took my 2009 Subaru Forester to this shop and they did a great job on a oil pan and transmission pan seal. They were both leaking and they did a great job with a reasonable price. I just moved to Texas and was looking for good mechanic for my car with 135,500 miles subi. Great shop and recommended if you are looking for good work and honest mechanic who does give you the run around about fixing you car. read more

Love them! I am by nature very cautious of mechanics and the whole process of car repair. However, these guys are very genuine and fair. I actually attended one of their (free) Hood Raiders sessions where they explain basic car maintenance to a group of clueless drivers (like me!). This was totally free and they did this on a Sunday. That was very nice of them and I appreciated the time they took to bring me into their world of car maintenance. More recently I had to get some help with my car that basically died. Clarence (the manager) was very understanding of my situation. He did a thorough assessment of what was wrong and I did not feel at any point like he was trying to sell me something. These are great people and I would have no hesitation recommending them. It's hard to find this kind of business these days. read more

I've been coming to this shop for years and always have had great customer service and work done. But I came in today for an oil change and inspection and an unexpected issue came up. Not only were they very transparent with the issue, showing me and explaining to me in detail what was happening, but they were also dedicated to getting it fixed right away because I was leaving out of town the next day. Phenomenal service and really nice and amazing staff. read more

Wow! It's the perfect word to describe my amazing experience. They were very kind and fast--I was greeted when I walked in and helped immediately. GO HERE!! read more

I normally don't leave reviews for businesses other than restaurants or cafes but I had a great experience here so I decided I would. I am new to DFW area and I was looking for a place for state inspection so I searched on yelp when I came across to this one. They offer $5 off for inspection which caught my eyes, not to mention all these great reviews. I had to drive a bit from where I live but it was kind of on the way to where I was going so it wasn't too bad and I'm glad I drove here to get the inspection done here. It was pretty quick and the employees were kind. As for inspection, it was supposed to be $25.50 (safety inspection fee $7 and emissions test fee $18.50) but I used the coupon here on yelp and only paid $20.50 :) read more

Very friendly, honest, and great customer service! The maintenance department at the Honda dealership said I needed to do some very expensive maintenance that I had never heard of before. I decided to get a second opinion and a quote from Kwik Kar. They took the time to look at my car and told me that particular maintenance issue was not necessary for me to do. They saved me from spending close to $1,000 at the dealership, and they didn't try to sell me a service I didn't need from their shop. I'll be returning! read more

So I just want to start off by saying I have been to this location before and received stellar service. I'm not quite sure what happened this time however. It took at least 10 minutes before anyone even came to the front desk a few other people were waiting before me so I just assumed it was busy. However I could hear and see some of the employees hanging out and messing around. I came in for an oil change and a diagnostic analysis and about 45 mins later I was presented with an invoice with an estimate for almost $900. I was told about the financing option which was nice but after completing my application and being approved I figured I'd be on my way soon seeing as how the oil change was complete. After a while I began to get restless and decided just to look out and see if anyone was actually working on my car and to my horror I saw the mechanic who was supposed to be working on my car had been in the office eating and hanging out. Now I'm looking around and everyone who was here when I arrived are gone and people have come, had their cars serviced and gone and I'm still waiting with no updates. So not only do I feel like my day has been wasted but no one ever came by to update me about anything. I'm very disappointed at how terrible the service was this time around but hopefully it was just a one time thing but I'm not sure that I'll be back. I work hard for my money and my time is valuable so maybe next time a little sense of urgency and customer service would be nice I know I would have appreciated it. read more

I'm so glad to say that this is the only location that I bring my vehicle to for my car needs. The staff is always friendly and attentive. They make sure to include me in the decisions that are necessary and needed to help us stay safe and my vehicle up to par. The prices are so affordable and the wait seems to just go on by with coffee and water while you wait. Thank you so much for everything y'all do. read more

Must say that overall this place is a 5 star! Would like to thank Austin, Clarence, Terrence, and the tow company for assisting me in my car needs. Had my car towed to this location from being stranded on the side of the road. With it being Labor Day weekend, there was not much they could do when my car arrived. Austin greeted me with a big smile and asked what he could do to help. With that being said, the story goes on to my car breaking down not once but twice. Clarence came to pick my car and my up and had it towed back to the shop which at that point service was still on point. Everything I needed was done in a moments notice by each staff member that assisted me. At the end of this process, I ended with Austin and that great smile. The store is extremely clean, service is outstanding and the sitting area is pretty comfortable. Water and coffee if you need something to drink and there is a Taco Cabana across the street you can walk to if you have a long wait and are hungry! read more

I went here for oil change and tire rotation. I was very clear to the attendant that I wanted tire rotation and he said no problem. I followed up by stating I was coming to them because the other place I have gone previously couldn't rotate my tires. Jumping forward to end of story, no tires rotated. To top off, the guy who said no problem was the manager. This is not good customer service and I for one will vote with my $ and go somewhere Elise in the future. UPDATE: When I drove up, I was very specific about my expectations. And the attendant said no problem and nothing was said about a 1.5 hours wait. Thank you for responding, but your team didn't succeed at making a positive first impression. read more

Brought in my Volvo in for oil change and the mechanic show me the power steering was muddy and need to be flush. The flush is $99, reasonable price. Anyway, after everything was done, I stopped by to get some gas and popped open the hood just to make sure everything was in working order. Oil was fine, but power steering was still brown. I spoke to Clarence and he said to bring the car back in. He said the machine that does the flush isn't functioning properly. He reflushed the fluid. Still a little brown, but much better than before. Check your fluid before driving away is my advice to everyone going here. read more

Friendly staff housed in a clean and organized building. Quick and easy state inspection. If there's no wait, it'll take about 15 minutes for an inspection. Owner's dog, Zeus, was there. Very cute dog. Overall a great experience as a first-time customer. Be sure to check our their online appointment system in case you need to plan in advance. read more

I have been a customer at this location for over three years now and I have given up on them. I had one employee try to rip me off on telling me I needed the bulbs on my third brake light replaced on my Ford Expedition and I declined the service since I could perform the job myself. I decided to check for myself and I went to Autozone right after and had a employee stand behind my Expedition while I hit the brake lights and they were all in perfect working condition. I let it go but a few months later I went back for an inspection and I arrived 20 minutes prior to their closing time and was turned away. I could understand if I had arrived 5 minutes prior and being turned away but it wasnt and it was just for an inspection. Today made me realize I need to find another place when I arrived at 3:37 pm to see they were closed already on a Saturday and their website business hours show they close at 5:00 pm. read more

So I went today around 11:45am. All the spots had cars already in them so I just pulled into the 3rd spot. I did what the sign said and waited for an attendee. No one came but I look up and a guy was just staring at me. So I opened the door and asked if I needed to pull up and he said you can come over here. So I moved my car to the 2nd spot. I opened my door and he just stood there. Didn't say a word. No hello. How can I help you? Just nothing but silence. I was like,okay. I said I think I need an oil change. He hands me a clipboard and said fill this out and he walked away. I was going to fill it out but his energy was too off for me to trust them with my car. I called him back over and handed him the clipboard and said no thank you I have changed my mind and I drove off. I don't expect people to have a bubbly positive attitude 24/7 but to just say absolutely nothing??? I'm disappointed because I frequent this location a lot. read more

I've been going to this location for over a year now. The men who work here are honest and kind, quick and efficient and always have a smile on their faces. Most times someone actually comes out to greet me before I even get out of my car. Their waiting area is immaculate. Clean bathrooms and free drinks and snacks. The chairs are comfy and there's even a high top like table so you can work while you wait. I will always recommend them to anyone and I'll never go anywhere else!! read more

Great, fast, and has indoor/outdoor seating with a coffee bar! My friend recommended me this place in which I will recommend all my friends to. read more

These guys are good and if you stand outside and watch them the communication is on point between the team members. Service has always been quick and priced fairly. read more

This place is my new go-to for all my automotive needs. I dealt primarily with Ramon, I believe, and he was so accommodating. They didn't try to sell my products/services I didn't need right away, just told me it was getting close to when they'd need to be done. Wonderful service! read more

The shop is probably good for any routine service, but not so great at diagnosing the problems. I took my car to the Kwik Kar Marsh as it rides very harsh. The mechanics told me that I need new shock absorbers. I replaced the shock absorbers but the problem persisted. The mechanics then insisted tire tread pattern was the problem. I did not fully believe the explanation since the Michelin Premier a/s tires have very good reviews on Tirerack. Also, I have had the tires for 3 months and they haven't given me any trouble until recently. Had the tire tread been the problem, they should have given me trouble from day 1. But I still took the car to the tire shop for a complete check. The tire shop found a big bubble in the tire. I couldn't believe that the mechanics at the Kwik Kar Marsh missed such an apparent issue even though they lifted the car, removed the wheels and replaced the shock absorbers. It could be unsafe for me to drive the car with a bubble in the tire had I not taken the car for a second check. On the up side, the shop is clean and things look well organized. However, the diagnosis in this occasion missed. 6/4 Thanks for your feedback Ryan. I agree that bubbles in the tire can be hard to find with the wheels on. However, the wheels were taken off during the repair. A careful visual check would more than likely reveal the issue. And spinning the tires would almost certainly reveal the problem. During the diagnosis, tires were not included in the process of elimination. Ramon and I did look at the tires. But that was not an inspection. Ramon was showing me the tread pattern. And we looked at one tire only. I still see many good signs of the shop. It is very clean and well organized. The job was done on time. The staffs were friendly as well. But for this particular occasion, the shop missed something. Therefore I upgrade the review to 3 stars. read more

Kwik Kar Marsh - The mechanics lifted the car, removed the wheels and replaced the shocks, but still did not find what apparently caused the problem. - Auto Repair Near Me - Carrollton, Texas

DO NOT BRING YOUR CAR HERE! I came to this Kwik kar yesterday to have my alternator replaced. After their repair, which was already over priced i might add, I now have squeaky belts due to a loose tension pulley. They tried to tell me the issue was unrelated, but that's a lie. They loosened my belts to replace the alternator. There for, it is related. Upon bringing my car back to have them fix their mistake, I was told they would take no accountability and wanted to repair it for another $355. The manager argued with me, and the owner refused to speak to me. I should also mention during this entire interaction, there was no yelling, or cussing, or causing a scene. I was calm and collected. Just trying to have my car repaired the way it should have been in the first place. The manager then walked out, pulled my car out front, and I was told they refused to assist me and repair their mistake. That is just god awful business. Not to mention remarkably poor service. If you use this Kwik kar, all I can say is good luck! The staff was friendly, but friendly service does not make up for a lack of ability to fix a car. Or the ridiculous price they will charge you to fix their mistakes. I should also mention, I was going to have to return to this shop today no matter what, as I paid for a tire rotation that they never completed. Just shows their lack of attention to detail. Not what you want in a repair shop I'd say UPDATE: Thank you for responding. However, an issue occurring to a belt directly attached to the repaired part, malfunctioning within hours of the repair, is 100% your business' responsibility to repair. I was asked if I wanted to speak to the owner, and I said yes. The following action taken was my car being pulled up front, me being handed my keys, and being told there was nothing more your business would do. This unacceptable. In order to replace an alternator on a Honda Accord Crosstour, direct pressure is required to be placed on the belt tensioner to loosen the belt so the alternator can be removed and replaced. The belt tensioner is what was broken. I will also add, no test drive was performed on the vehicle after repair. The issue didn't occur weeks later to an unrelated part, it happened within 10 miles of leaving your shop, to a directly related component. read more

This is a new store but the place is very nice and plenty of places to sit. The staff is nice and helpful. They keep you informed as the service is ongoing. I just watched the owner walk someone to there car in a heavy rain! read more

I was very impressed by the level of service at Kwik Kar. Mark and the guys took excellent care of my car like it was their favorite project. There is a nurturing, positive learning atmosphere there that will propel them to great success! I will be back many times in the future, because I have seldom felt so comfortable when spending on car repairs :) keywords: Awesome, Fast, Superior #FrictionSucks #MoreHorse read more

I've been taking my car to this location for 2 years and have had multiple service tasks completed. Everyone is super friendly, they explain things very well, and provide fast service. I've only had positive experiences here and I will continue to go back. read more

This facility has to be in top 2% of DALLAS auto shops. They have great customer relations skills. Owner has found a good mix of qualified mechanics in different areas 5 Star JD read more

Came in for a state car inspection thirty minutes before closing. I was about five minutes late but the guys there didn't mind at all. Left within 20 minutes. Good, friendly service. read more