Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

My new heat pump quit working and it said to call for service. I was charged a lot of money to…read morereplace two fuses and to reset the system. I signed up for VIP service when I bought it but don't understand why my bill was so high. Nobody from the office will respond to me,

Appreciated Dave's help servicing a/c. He was great - friendly, knowledgable and provided energy…read moresaving tips. Christy is also very friendly, patient and professional. Appreciate their help and guidance!

Dale B., our tech did a great job explaining things and getting the system working great…read more Highly recommend.

Don't waste your time. They are way overpriced. They wanted to charge me $3800 for a water heater…read moreinstallation when others charge $1100-1500. They also cost me a days pay when I booked an appointment for 8-12 and took the day off to wait for them. They didn't show up until after 1pm.

I had a crazy problem with the electricity in my house after a power outage. The folks at Arc dealt…read morewith me being a frantic mess and fixed my problems quickly and professionally. The technician offered to stay while we spoke with Duke so we could properly explain what we thought the problem was. It was great and really appreciated!

Our tech was Bob and was knowledgeable polite and thorough. He also helped us to watch so it…read moredoesn't happen again. Our AC drain pipes were clogged with residue. Today we had Chad come for a breaker for the Microwave that kept tripping. Turned out the connections were loose and one was burned. This company has been great with both our issues. I would recommend them.

The worst! Booking the appointment was a nightmare. $1300 to replace a shower valve. They tell me…read morethe service fee is $99, then they send me a bill for $149. Last time I call them!

They came out for the first time. Didn't check my a/c system inside the house. They add Freon from…read moreoutside the house and charged me about $500 for 2 lbs of Freon. It a/c system starting to having issue again after 2 days I called them back and they came out again. When inside the house the technician kept calling the boss and confuses, stated I need an Freon and color dye to test for leak, but why they didn't do it for the first time instead of double charge. This time another $483 now total about $1000. I was quoted to replace the coil which is $4339 which is one year warranty. I'm sure they're scamming me for the truth. I called another HVAC my neighbor referred me. They came out with no charge inspected my HVAC unit from the leaks got a complete install for 10 years warranty for $1466. They came out within a week later with the coil and installed professionally done. Fayette Heating & Air wanted $4339 compared to $1466 it's a big scammer Fayetta. And I can see you got lots of complaints with 1 & 2 Stars you should stop this scams practices. $1466 professional installed instead by another HVAC Company. You were trying to scam me for $4339

I had Nathan Shrader come to my house yesterday to fix my AC unit that was not working. He was…read moreefficient, kind and professional. He got it working in no time and cleaned up my unit as well! He checked in later to make sure everything was working properly and that I was satisfied with the service. Also signed me up for the home plan which I think will come in handy and save me money in the long run. Thanks, Nathan, for making sure I was well taken care of and happy with everything! I know I will be requesting him to check in with my ongoing services as needed. -Brittanie A

If my house were a human body, it would be that 65-year-old uncle who smoked menthols, drank gas…read morestation coffee for three decades, and is somehow still alive--but only because Jolly Plumbing keeps resuscitating it. In the last five years, I've called these guys more than I've called my own parents. Clogged drains? Snaked. Garbage disposal sounding like a blender full of rocks? Replaced. Sink basin cracked in half like Moses parted it? Handled. Entire HVAC system wheezing its last breath? Ripped out and swapped like a bad organ transplant. If my house had a medical chart, Jolly Plumbing would be its full-time surgeon. I'm a member now--which basically means I've given up pretending my home is ever going to behave, and instead I've put Jolly Plumbing on speed dial like an overworked ER nurse. And let me tell you: every single time, they show up fast, fix the problem, and manage to do it all while being--you guessed it--jolly. Honestly, if Jolly Plumbing offered emotional support on top of plumbing, I'd be calling them during family holidays. 18 calls in 5 years, and I'm still not sick of them. That's love. Highly recommend--unless you're my neighbor, in which case please don't call them until I get to them first.

Wilson came out to inspect my ac unit. It is 26 years old and doesn't run as it should. He didn't…read morepressure me to try and buy a new unit just gave me recommendations. Very professional and kind. I definitely recommend this company!

Beware of this company. They are overcharging for HVAC systems. Three times as much as other…read morecompanies. They will put a lien on your house if they don't get what they want. Call ARC Electric in Wilder. They are family run. This company isn't anymore. They are SCAMMERS! I know real estate agents saying the same thing!!

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

Had an air conditioning unit put in, very efficient and friendly service, Nick and John worked all…read moreday to get it done, satisfied from mechanics and service Thank you

I contacted Birkley despite the previous one-star review (after all, if you don't like a company,…read moreyou don't continue to use them for 2 years). I was not disappointed. Joe, my service technician, arrived right at 9:30 a.m., the front end of his estimated time frame of 9:30 to 10 a.m. (He could give my cable guy a lesson in timeliness!) Joe was courteous, and went right to work. He didn't try to up-sale me on any "premium services" like other companies I have used. He also didn't try to sell me parts I didn't need - like the last company that serviced my HVAC unit. At the end of my appointment, all I needed was a new air filter. Joe thanked me, talked about his family business, and hurried on his way with a handshake and a smile. I will definitely be calling Birkley for my next service appointment!

Over the weekend while out of town on business, my heating unit stopped working. My Nest thermostat…read morewas set to 62F and when I returned, my house was a chilly 54F. Not good, I thought. After doing some basic troubleshooting - making sure the connections were fine and then swapping out Nest for my old thermostat, and seeing no improvement, I called for Birkley. They were able to come out to the house within a few hours, and gave me a courtesy call of 15 minutes prior to arrival so I could drive home. The technician went downstairs to do some troubleshooting, and while he was at it, he checked out the heating unit from top-to-bottom and gave it a good cleaning. Long story short, it ended up being that the neighbor had blocked the input/output pipes that led to the HE furnace. Once those were removed, the heating unit worked fine and now I have heat! Great, professional service. Allowed me to be inquisitive and showed me some of the workings of the furnace. At least now I know how some of it works!