You are probably worried about two things right now if you are reading this review... first, you…read moreare worried you may have some kind of mold or water problem. Secondly, you are probably worried a professional coming in to "help you" will also be taking advantage of your situation to maximize their profit. We had a fantastic experience with Nick Alley from Dry Effect. He came in, gave a very thorough investigation, taught us a bunch about what to look for and how to prevent future issues. He gave us great options for both professional and home remediation approaches, and the pros and cons of each. Nick went way above and beyond helping diagnose one of the problems we found that looked like a water/mold issue, but that was actually unrelated. Something that they wouldn't make a penny on from fixing. We have since chased it down, and he was spot on with his diagnosis. It felt like a real partnership with a company I could trust. I am sorry if you need them, and I hope I never need them again. But if I do, I won't hesitate for a *second* to call them back in.

Did an excellent job. On time and very professional. They did a thorough job and was very clear in…read morewhat needed to be done

Rescue brothers are amazing!! We had a flood in our bedroom…read morethat required restoration and rebuild, they did it all!! The services were speedily, professional and superb. They were very transparent with services and pricing. My husband and I are so happy to have went with them. We love our new bedroom and appreciate a frustrating situation for us to be handled with such care and professionalism!! Thank you guys so very much!! In a water crisis they are exactly who you need!! They saved our home from what could have been a mold disaster!

Not to sound cliché, but the rescue brothers really did come to my rescue! After my hot water…read moreheater busted and flooded nearly 75% of my finished basement, I called the Rescue Brothers for my restoration needs and boy did they delivery. They arrived when they said they would (I'm very big on punctuality) , were very thorough with their work, knowledgeable , and professional. Joe was very understanding and took his time when explaining the process and answered every question I had (despite me asking numerous questions over and over). He was very honest and I do not feel as though he talked me into doing extra things that were not needed / made me spend extra money for no reason (unlike a lot of other companies out there). I would 100% recommend them and the services they offer, as they are a top notch first class company and it was an absolute pleasure working with them!! Thank you for everything!!

Kevin and his team have been absolutely phenomenal. They responded quickly to a leaking roof,…read morecontained the leak, mitigated the damage and tore out what couldn't be saved and still managed to dry and save several parts of the house. His team kept a close watch on our house ensuring restoration and responding to follow on issues. They stayed with us providing guidance through the insurance process and making sure we got our house back to where it was, and even better. The value of the service is incomparable, the cost was very reasonable and well explained. I couldn't be happier with this company. Seth and Elise, Cincinnati

From the owner: Thompson Restoration provides 24/7 emergency restoration across Cincinnati, Northern Kentucky, and…read morethe surrounding Tri-State area. Our IICRC-certified team specializes in water damage restoration, fire and smoke cleanup, mold remediation, storm recovery, and sewage backup cleanup and sanitizing. Whether you’re dealing with a burst pipe, flooded basement, or fire-damaged property, we respond fast to stop the damage, dry and clean the space, and restore your home or business. You’ll get clear communication from first call to final walkthrough—and results you can trust. Thompson Restoration is ready anytime, day or night.

Needed a upstairs bathroom drain branch line cleared (connected sink/tub/toilet); got it cleared…read morefairly quickly. Assessed the situation before quoting a price, and if they couldn't clear it, I wouldn't be charged anything. So much more efficient and fair than a plumber. INSANE pricing from a plumber to do any work, this was professional, courteous and they even cleaned up the mess after clearing the obstruction in the drain line. Work is guaranteed for six months, they have coupons, they do a military discount (not both, but still it's a benefit you can choose whichever works best for you). I trust and believe I got the best deal and the job done right. Highly recommend Roto Rooter if you have any kind of drain problem.

Called around this morning and finally found who came out in an hour. Very pleasant serviceman. He…read morechecked it out, determined where clog was, & put his trusty snake to work. He kept me updated what he was doing and why. Cleaned up the area and thanked me for the service opportunity. I would call them again if their services were needed. But the best thing of all: MY WIFE IS HAPPY! Mark T

A person named Rob from this company responded to a Thumbtack request that I posted looking for a…read moreplumber, with a referral to a plumber. I didn't respond because I wasn't looking for a referral, I was looking to talk to a plumber. When I passed on the job, he had the nerve to write me back telling me that it cost him money to submit that "bid" and that I wasted his time and money. I responded explaining that he didn't submit a quote, but a referral, and that he isn't going to win every bid he submits, but berating potential customers is certainly not the way to get future business. At which point he responded back saying I was a joke... This is certainly not the type of professional that I would want working on my house.

We had a slow water leak inside a laundry room wall. The plumbers were very quick to come out,…read morediagnose, and fix the issue. Then they recommended their restoration division who also came out the same day to give a quote. Within a couple of days they came out and did the mold mitigation and seemed to do a great job. That's where the good service ends. Every step of the restoration portion took weeks with almost no communication. A month later the drywall was fixed a little sloppy but acceptable. Then we were supposedly waiting on flooring. Another month goes by and they realize they never even ordered it and now its discontinued. They come back out and we pick a new flooring. Another month later the flooring is installed. Now all that's left is some caulk, paint, and a little trim work. After repeated calls/emails/texts, Jason will not call back. Left a message with the company President Brady Jolly who also never bothered to call back. Almost 5 months later I am now finishing this job myself. TL;DR: AVOID. They absolutely do not care about you or care to finish a job as promised. The worst customer service I've ever encountered.

Jolly has left a family with part of their home unusable for WEEKS after ripping out walls and the…read moreceiling and then never coming back to fix it, claiming they are short staffed. completely unacceptable and unprofessiona. DO NOT USE JOLLY!

If my house were a human body, it would be that 65-year-old uncle who smoked menthols, drank gas…read morestation coffee for three decades, and is somehow still alive--but only because Jolly Plumbing keeps resuscitating it. In the last five years, I've called these guys more than I've called my own parents. Clogged drains? Snaked. Garbage disposal sounding like a blender full of rocks? Replaced. Sink basin cracked in half like Moses parted it? Handled. Entire HVAC system wheezing its last breath? Ripped out and swapped like a bad organ transplant. If my house had a medical chart, Jolly Plumbing would be its full-time surgeon. I'm a member now--which basically means I've given up pretending my home is ever going to behave, and instead I've put Jolly Plumbing on speed dial like an overworked ER nurse. And let me tell you: every single time, they show up fast, fix the problem, and manage to do it all while being--you guessed it--jolly. Honestly, if Jolly Plumbing offered emotional support on top of plumbing, I'd be calling them during family holidays. 18 calls in 5 years, and I'm still not sick of them. That's love. Highly recommend--unless you're my neighbor, in which case please don't call them until I get to them first.

What a shameful, GREEDY, SHAM of a company. DO NOT USE JOLLY PLUMBING. They WILL try to RIP YOU…read moreOFF, and TAKE ADVANTAGE OF YOU by charging you an OUTRAGEOUS price for service that you may or may not EVEN need. What to do instead: Try Angies list, nextdoor, or reddit for a plumber that will charge you a quarter of the price! How do I know Jolly will try to rip you off and is overall a greedy, sham of a company? 1. I experienced it first hand: My water heater temperature escape valve opened up (as intended) and unfortunately leaked a bunch of water on my floor before I caught it. Jolly plumbing came by and recommended the correct fix for my problem (hats off guys) - installing an expansion tank and PRV valve on my main. Total cost was $2000 to do this job that would take less than 4 hours. Not only that, but they tried to sell me on a new water heater because "it was close to the replacement cost of a new water heater" and he "wasn't sure how long it would last", a baseless claim I might add. Guess how much they tried to charge me for that? $6K (see attachment). Do a minimal amount of googling and you can see this is about a 3-4 X markup. I went with a small mom and pop plumbing shop - they did not try to sell me a new water heater and charged me $650 for the whole job, and brought my whole system up to code. 2. They are currently BRIBING their customers to write positive reviews of their company on google. Check out the image I attached. Hey Jolly, where's my $100 amazon gift card now? 3. THEY INCENTIVIZE their CROOK TECHNICIANS with commission to try to sell you on as much unnecessary service as possible. Don't believe me? Check out the reviews on indeed written by some of their previous employees.