If there was a way to give 0 stars I would. Absolutely the worst contracting company I have ever worked with. Project manager came to see the house, 3 days later when I texted to find out about any updates he had no recollection of who I was or that he had been to the house. It took MONTHS just to get things cleared so they could begin work which was unreasonable since literally all that needed to happen was selecting a replacement flooring (which took me maybe 2 weeks to coordinate with their flooring subcontractor). Even though they were supposedly a fast-track because they were "pre-approved" by my insurance, they seemed to have no way of actually communicating with the insurance company and each time there was a need for communication between them, weeks would pass (without ANY UPDATE from EITHER of them to me). Inevitably it required me to act as a go-between even though I had no visibility of the situation at all. They texted to tell me they were arriving the next day... without any coordination and while I was on vacation and not at the house. The scheduling was frequently last minute. Every time someone new showed up to do work, they would arrive and ask me what they were supposed to do, as if the project manager had told them nothing. They used the wrong paint on the walls and the finishing job was not great. (None of which mattered because then the pack-out company re-damaged all the new walls and flooring we had replaced.) Finally, they forgot to send me a bill (even though the insurance was supposed to pay them directly), and they blamed me for not magically knowing I was supposed to pay them and how much. I received threatening phone calls and letters about them putting a lien on my house for something I wasn't even aware I was supposed to do. In total, the communication was horrific, the timeline was incredibly slow, and the work done was barely satisfactory. I will literally never use this company again and highly recommend everyone else stay the *%&@#$ away. read more

We had a flood in our upstairs bathroom and our insurance hired them, when all was said and done we now have a shower that we can't take a shower in because they didn't put the water board in and now it's hollow...all of the drywall is busted up and painted over. The job was not done and they were constantly in a hurry. NOT IMPRESSED AND DO NOT RECOMMEND THIS COMPANY AT ALL WHATSOEVER!!!!!! They had an unsupervised apprentice working with them and didn't know how to paint... what I have listed is not even half of what the problems were. Not to mention that in the house that they were working on two elderly people live in it and one passed away because of all of the stress during the renovation work. It should not take nine months to do the work that they did and left with a lot of it not even done. read more

Kustom is a very reputable and diligent company for getting the job done They are on time and quick to get the work finished.

Horrible service. Wr picked out our counter top and month in advance of our kitchen install. The project manager failed to order it. Then tried pressuring us into something else, they could pick up at home depot. They lost our counter tops in the first place. They lost and broke alot of our cabinets. The kicker was They installed the electrical outlet for our dishwasher, downstairs in the ceiling. Real Kustom work there. read more

My mom's insurance company provided Kustom's name, after her home was burglarized in November 2023. The work was finally completed in November 2024. During this time, she spent months with plywood covering her front window, and doors that were nailed shut. We were provided with misinformation all along the way from the Kustom "Superintendent", who was eventually fired by the company. This year-long ordeal was very hard on our elderly mother. Now that the job is finally done, I want to forewarn others to never hire this company. read more

I don't know where to even start. They did a TERRIBLE JOB on their first day. Installed electrical outlets where they did NOT obviously go. When I asked the project manager about it, her response was "the assumed they went there"... They were in the CEILING OF THE BASEMENT. whyyyy would anyone in their normal mind ASSUME an outlet goes in a CEILING?!?! They Patched drywall BEFORE PLUMBING was even finished! So that had to be ripped back out, and re-done. What construction company patches a walla with dry wall with EXPOSED PIPES?!?! (Clearly this one). Ruined my baseboards when they took them out. LOST my backsplash and my kick toes to my counters. Did a crap job of restoring my cabinets. --THEIR CONSTRUCTION WORKERS WORDS, NOT MINE---- Kept delaying work and ordering products. After two months of WAITING for a PROPER job to be done, we fired the company. I complained to my insurance company for EVER recommending this "restoration" co. I've asked for TWO WEEKS now, for an ITEMIZED bill for what I'm being charged with, to assure I am not getting charged for the crap work the was done, or charged for work that was NEVER DONE. Still NO RESPONSE. They keep telling me they are "working on it" and will have it by the end of the day. This was 2 weeks ago. Suck GARBAGE WORK! DO NOT HIRE THIS COMPANY!!!!!! read more

We had a toilet overflow and leak through our ceiling into our kitchen - that we just remodeled. Melina and the remediation team was excellent, but when y came time to start the reconstruction, everything fell by the wayside. After waiting several weeks to hear from them, I started pressing them to provide a timeline, to understand what the parameters were for replacement costs, etc.... But never really got anywhere with them until I called them daily, not stopping until I got an answer. Once they came out to start the work, it was obvious they are using anyone they can to get their work done. None of the workers I met seem to have any real clue of what they're doing. The work is crap, they leave messes, they leave your front door wide open, they never seem to have the same people completing work, it's always whoever they can get just to do whatever. I am motivated to get them done and out of our home as quickly as possible, and I know their workmanship is so shitty and their leadership is completely uncaring and unscrupulous. If you're desperate to live with messes, inadequate work, lengthy delays, poor communication, mistreatment of your home and property - I would highly recommend Kustom - because they are masters of deceit and shit work. They are basically a brokerage - not a real construction company. All of the people that do work for them are protected by various LLC's. Shady. Stay away from this group. read more

DO NOT RECOMMEND. I am in the midst of a nightmare insurance claim (damage occurred mid-March). The job is fairly big and I was required to provide 3 estimates for rebuilding in order to move forward with my insurance company. Kustom came out early May for a walkthrough and said they'd provide an estimate. After 2 weeks, I follow up with Theo to see how our estimate is coming. He answered the phone right away, and said he was just wrapping it up and he would have it for me by the end of the day or the next by the latest. No estimate. I tried calling him a few times to follow up no response and would not return my calls. I call his manager, Ricky, to see what's going on. Ricky says he will follow up with Theo to see what's going on. A week passes and no follow up. It's now been 6 weeks since Theo came out and no estimate or communication. I spoke to Ricky last week asking for the estimate and he began giving me details about a different job. I stopped him and reminded him who I was and he told me Theo told him that he emailed me a few days ago. Nope, no email. No estimate. He told me he'd follow up again, but still no word. I am done. If they weren't interested in the job, they should have said so. Don't give me false promises or waste my time. Poor communication, no customer service, or follow through. read more

I had flood damage and referred to Kustom by my insurance company. In short, they are terrible at following up, don't return calls, and drag you along months. Nothing annoys me more than a contractor who sets a time and doesn't show up w/out a call... and now, the contract who makes you believe they are going to do the job, but simply ghost you half way through w/out any explanation or decency of a call. Avoid this company if you're the same. Edit: Austin: Colby was my PM. Respectfully, if you want more info, that's a tall order asking me for my time to do so, of which +1m has been wasted. I have to start over from the beginning finding a new contractor. Taking to Yelp is not me asking for help, it's letting others know what to expect. read more

No! My floors were installed with no visi-barrier which causes mold. Poor quality work!

We were recommended Kustom restoration from our insurance after a house fire on mothers day.. Communication has been a issue since the beginning. We are now at the very end we did our walk through made a punch list and moved back in. There were a few bigger things that had been missed/forgotten. One was crown molding wasnt put in. The project supervisor Brandon was quick to own it and apologize and Kustoms removed the charge ..Perfectly handled....but we were also charged for 10 interior doors and knobs and all the trim and paint charges that go along with them. when we only have 4 Doors!?! Also over charged by 488 sf of drywall and paint . All this adds up to $6337.25 I had asked Brandon about this during the walk through he counted doors chuckeled and said yep 4 doors and told us not to worry they would come off when we sat down with Austin to go over end bill. Well that did not happen first no sit down even after multiple request . He emailed and were told that measurements and door charges as well as paint were not up to us or them or our assessor and would not be credited???. I have asked for copies of the bids invoices and receipts..we are on a time and materials contract. And yet haven't received those either. So we have to pay over charges to avoid them putting a lien . Then go through better business Bureau to get refund unfortunately this will involve filling charges of fraud. I hate that is has to be this way. Dave H. read more

do not let this company restore your business. it's been less than 4 months and things are falling apart. they may or probably not not respond to messages. I could go on forever but just beware of Kustom read more

I do not recommend this company. Their contract is very detailed but they do not follow their contract. Also, they aren't concerned with following building code. read more

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I called Kustom after our sewer backed up and spilled into the floor and the floor below. They answered right away and came to assess the damage the same day. They explained how the process worked and walked me through every step. They were always responsive and clear. They responded to messages quickly and updated me with their progress. Michelle, Doug and Imel were superb. They helped me understand the problems as they came up and supported me through the arduous process of dealing with the insurance. I highly recommend them for any disaster recover. read more

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We used the company after a pipe broke in our attic, initially seemed to be a great place to work with. Sadly that changed rather quickly, very poor communication, sometimes didn't even respond when emails and texts were sent. Was supposed to be a 4 week job, took over 3 months due to weeks going by with little to no work at all! Complained many times about bad paint jobs, painters going into rooms they weren't supposed to, missing places that needed paint, getting paint on cabinetry and furniture due to not using coverings. The worst part was the flooring, we upgraded to LVP which we were very excited about. When the crew showed up to install flooring they told us cabinets were not supposed to be in yet and that the flooring needed to be installed under cabinets, we didn't know so they did the install the way they said it should be done. Apparently this company only warranties their work for a year, sadly after that year was up the flooring started cracking. We contacted Kustom and were told "the flooring was installed under cabinets and too tight against walls, which is wrong". But they wouldn't do anything for us to repair the issue that was clearly their installers fault, so for the last year and a half we've had to cover sections of cracked flooring with rugs because we can't afford to fix what they installed wrong. Very frustrating to say the least!!!​​ read more

Great job on my parents house! Thank you for being on time and super professional! Very informative and gave us a bid of exactly what needed to be done. Super quick and went above and beyond expectations. read more

Absolutely fantastic service. Responded to my request for a quote with a very thoughtful email and was able to come out to do an assessment within an hour of my contacting them. I had had flooding from the unit above me but no idea what the potential damage even was. Michelle was incredibly kind and thoughtfully filled the gaps in my knowledge about the whole situation. As it turned out the area was dry and there was no concern and her assessment was completely free! I would definitely recommend Kustom to anyone and will for sure come to them first with any future problems. Thank you so much Michelle!! read more

Showed up on time, very pleasant and professional interaction, mask included. Was honest and open with us, and provided recommendations to us for next steps, even though they would not be able to schedule the project soon enough for us. read more

Austin from Kustom US was awesome. His inspection of my problem was free. He was flexible, kind and accommodating. He did not find major problem and did not charge anything for the inspection in spite of my request. How often do we find such service now a days? I strongly recommend this company. read more

We had an emergency roof leak on a late Sunday afternoon, and Kustom had employees out within an hour. Saul was very communicative throughout the process, repairs were completed as expected, and Imel's office follow-through with the billing made a stressful situation much easier. Thank you, Saul and Imel! read more

We had what we thought was going to be an expensive leak in the upstairs shower. We called Kustom US, and Michelle Lowe answered and said she would be here within the hour--and she was! She explained what she would be doing, how the water-detection camera worked, and what steps would be needed if there was water. As it turns out, we did not have a leak (just some moisture going through the grout and then hitting the water barrier), and because of Kustom US and Michelle, we were able to stop stressing and worrying. I am so impressed with this company and its responsiveness. I sure appreciate the professionalism that was demonstrated at every step. And, when I asked what we owed for the time and effort, the answer was, "Oh, nothing! This step is always free of charge!" Michelle explained how grout and sealer work and that all we had was a few drops of residual moisture, not a leak, and everything was dry. And that was that! Give them a call; they will help! read more