I'd like to preface this review that I've only been here for "quick needs," such as lightbulbs,…read morewasher fluid, etc. The staff here are friendly enough, and they definitely made my shopping as painless as possible. They have a seemingly overwhelming amount of options if you're not familiar with what you need. This particular visit, I was shown exactly where I needed to find a particular lightbulb, and was given guidance as to what might work best for me before I even asked. A+ for sure! I'm definitely going to continue shopping here. Keep up the good work, O'Reilley!

Today I had the best customer service anywhere since Covid destroyed are economy and customer…read moreservice. Manager Pedro and clerk Cris at the Villa Park location went above and beyond there normal employment and experience to assist me with all my questions and needs. Would recommend them to corporate for outstanding assets to the company and customers. Peter

They are polite. They help you as much as they can. Ed helped me solve my problem.I highly…read morerecommend them. If you have a problem with your car they will help you. They are very p

Sorry I don't remember the guy's name, but he was very helpful. After getting a $275 estimate for…read morea repair to my Honda, and researching the part online, I headed to Napa. The part that other places had for $45 - $60, Napa had for $15. The salesman wasn't familiar with my car, but gave me some general tips for this do-it-yourself attempt and assured me that if it didn't work out, I could return the part and be out nothing. With his advice, and the clear instructions that came with the part, I did the work myself and saved over $250! I hope nothing else goes wrong with my car, but if it does it's worth the trip to this Napa.

Amazing parts at the discount price . Great value for the…read moremoney . Experienced and fast customer service . Purchased parts for 2016 and 2019 Honda . Thank you .

Make sure you open your parts make sure it's not damaged and the right part before you leave they…read morehave all the parts you need with a really great price

Great service excellent experience very professional and helpful Jamie will definitely come back…read moreto purchase another vehicle

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

Walked in to hearing the workers dropping the f-bomb like crazy. Fine, whatever…read more Went to pick up my online order on Tuesday I placed on Saturday Was told the items were put back. I checked the app and it said picked up on the day I ordered it. Huh? No credit issued, no explanation, I had to wait 15 min for a manager to approve the items be given to me. Not a way to run a business.

I provided a picture of exactly what I needed to an employee. They refused to look at the picture…read moreand kept demanding specific information that i did not know/understand. Extremely rude and have never been so dismissed in any establishment. Ended up walking out without my product. Will not support this location.

I went there for assistance with my car not starting. Tyesha checked my battery and alternator and…read moredetermined it was my battery. She removed the old battery and installed the new one. She was professional, friendly and knowledgeable. I can't thank her enough and I would recommend Tyesha and the store.

Stay clear of this conpany What a rip off joint. I bought a…read morelower radiator hose for my 57 Oldsmobile from their now closed Glen Ellyn store. They gave me the wrong one! I had health issues that sidelined me for a few months. Now they say they won't take returns from a closed store! And also if it is over 45 days old. Looks like Autozone will get all the business for my nine vehicles from now on!

Michael was super helpful. We were in and out quickly and he helped us get exactly what we needed!read more

Mike the manager here is always great super helpful nice and just an overall great guy everytime I…read morego in there very fast efficient and knowledgeable!5 star store!

Very disappointing experience with my Tesla Model Y. I specifically brought the vehicle in for a…read morecontrol arm noise coming from the driver side and clearly explained that upon arrival. The shop diagnosed and recommended replacement of both the driver and passenger lower control arms. I ultimately approved repair of only the side making noise for approximately $697 (versus the $1,394 they recommended for both sides). What bothered me most was that after the repair was completed, the technician test drove the vehicle, yet nobody informed me before making payment that the exact same noise was still present. I personally discovered it myself within less than 10 feet of driving out of the shop and immediately returned. The lack of communication regarding the unresolved issue felt very misleading and frustrating. Instead of taking ownership of the failed diagnosis or communication issue, the owner Elvis became defensive and stated the reason the noise remained was because I was "too cheap" to do all the work (both side, $1,397). He also suggested I should have replaced the upper control arm as well, despite the fact that they never diagnosed or recommended prior to the repair. I ultimately took the vehicle to the Tesla dealership, where the upper control arm issue was addressed at a significantly lower cost. While the lower control arms may have shown signs of wear, replacing worn parts that are not actually causing the customer's complaint makes little sense from a diagnostic standpoint. Based on my experience, the process felt more like guesswork than properly isolating the actual issue. Customer service was ultimately arrogant and unprofessional. Based on my experience, I would be very cautious bringing a Tesla here.

If I could give more than 5 stars, I would. KCC Auto and Elvis are the gold standard of what an…read moreauto shop should be--honest, knowledgeable, detail-oriented, and deeply experienced, especially with luxury brands like Porsche. After being let down time and time again by the dealership, I finally found a team I can trust. Elvis didn't just save me a huge amount of money--he saved me the typical headaches that come with Porsche service. I even stayed nearby for three days while they worked on my $100K vehicle because I knew it was in the right hands. This shop is a rare find. If you care about quality, professionalism, and people who truly know what they're doing, KCC Auto is it.