Their service is very expensive and overrated.
The good: They did admit doing wrong. They did offer to refund me $200 out of $1,600 I paid. They did apologize.
The bad: they wasted my time. They did nit perform what a $1,600 should look like. Their communication is very poor when it it comes to the service but its excellent when it comes to taking booking fee.
The UGLY: the BS the Rep. gave me when talking about what happened, specifically: "we definitely learned from the mistakes we did on your car....." but I still paid for it!!
The Details: I took my 2001 BMW 740i, yes its not a 100k car but its MY 100k car, for an exterior and interior detailing. They offered the exterior enhancement package a $950 service that, according to the sales Rep., should have transformed my car. The car needed paint touch up, polish the exterior black trim, a few scratches on the sides and the trunk. The interior needed treatment and cleaning. I also added a PDR (Painless Dent Removal) service, i had three of them, they quoted me $550 to remove all three of them. That was based on the PDR assessor's evaluation.
I got the car back with the exterior clean and polished, the scratches are NOT gone, the black trim was NOT polished correctly and NO paint touch ups were done. When I asked the Rep. what's gaining on, his initial response was: "they worked on it and did everything they could" I asked why this dent is not removed? The Rep. said: " he did his best but couldn't reach it" after a little back and forth since the dent is on the wheel arch, the Rep. took the car back in the shop and then told me that the paint touch ups were not done because they didn't Have teh matching paint. We are sorry we didn't tell you and the dent is still there because the PDR Professional was not comfortable working on it And we are sorry we didn't tell you. We definitely want to make this right by you, please bring the car again sometime in the future or if you have another car that you would like to bring in let us know and we would make it right! And I'll talk to management and see what we can do about a refund. The said they will refund me $200.
The interior: they cleaned it but not detail it. When I asked why? they said we usually ask for external help when it comes to detailing interior. I swear, I took a leather cleaner (form autozone) put it on a microfiber cloth and rubbed the seals and they cleaned. Apparently that requires an external service.
in my world everything that happened is an insult. it may not be a 100k car or worthy of their time, they could've said no to taking the car Or at least, refund me the $150 for the PDR that wasn't done and at $600 for a job not done at all! But they chose not to and chose to apologize and tell me that they learned a lesson on my expense.
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