Terrible experience with this company! Contacted my insurance company to set up a tow. I received a message stating the tow truck will arrive at 11:21pm. I received an alert at at 11:18pm stating tow truck had arrived. I go outside to see if I see the tow truck it is nowhere in sight. I stood outside by my car I happen to look over next door to where I was parked, and the tow truck was in the next parking lot over on the other end from where I was parked. He comes out of the parking lot doing 65-70 mph I'm yelling and waving for him to stop and he keeps going. By this time I'm on the call with Kuffner to let them know what happened. I get some rude dispatch person or manager telling me he tried calling me several times and the driver tried calling me and I kept answering and hanging up. Why would I do that and I need my car to be towed?? Come to find out, they had the wrong phone number. I had to submit another request becuz within 2 minutes they cancelled my tow. I had to wait another hour and a half 2 hours for another tow truck. I didn't get home until after 1am. I will be submitting a formal complaint to the company. I do not appreciate being talked to the way this person talked to me as if this entire situation was my fault. Clearly someone made an error and it was not for him as a professional and rep of the company to behave/communicate in the manner that he did. This person was sooo rude, nasty, and veryyyy unprofessional. On top of that, the alerts I received stated the second tow truck would arrive at 12:28am, but did not arrive until 12:45-12:50am. I will never recommend this tow company to anyone! read more

I called and the guy on the other end(name started with an A) couldn't have been more helpful. The city towed my car for being parked on a side street while I was on vacation. Kufner towing walked me through the steps to get it back at the best value. read more

outrageous pricing and the people at the desk are rude when trying to ask questions or get answers. when asked about my personal belongings they just acted like they didn't take them or wasn't there . wouldn't recommend read more

Call my insurance company Geico at 11:20pm for Roadside Assistance due to flat tire on the 90 east (freeway)Shoreway. Geico found this tow company. I get alert from Geico ETA 12:01a. I get a call at 11:32pm from Kufner towing associate we should be there in 45 minutes and the associate requested my location since we both has Apple IPhones. 12:24a no towing shown up yet, So I decided to call the Kufner towing, the associate said oh I meant to call you we will be there in another 20 minutes. I reached out to Geico to complain about the situation. At 12:58am. The towing company finally arrived. I didn't get home until 1:15a. So disappointed read more

My Mustang Mach-E broke down in my one car garage. I was worried about getting it towed out of the garage, especially since it's an AWD electric. Kufner sent out Jimmy and he was great to work with. He explained things in a way I could understand and gave me confidence he knew what he was doing and wasn't going to mess up my car. Thanks Jimmy! read more

Kufner Towing - Towing Near Me - Cleveland, Ohio

We called Kufner last night at 9:00PM for assistance due to our SUV not starting. They were outstanding - affordable, professional, kind and caring. Prior to talking to them I had called other services who were unable to assist due to busy night. Additionally Kufner's pricing was the best since we needed our car to be towed to a dealership 30 min away from place it was being picked up. We are so appreciative of their time and professionalism! If you are on the west side of Cleveland and need car assistance call Kufner Towing! read more

We used Kufner yesterday to bring our new to us 1955 Packard Patrician home from Youngstown. We were planning on using AAA first because we pay monthly and get tows up to 100mi for free. They left us high and dry and refused to tow it. Since we were driving, a friend called Kufner and explained the situation. Dispatch gave us a quote and said the driver could leave immediately. We gave them the go ahead and driver arrived on time. Driver was awesome and complimented us on the car and got it back home safely. They may be a bit more costly than other companies but the the service and experience are well worth it. Thank you! read more

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Used Kufner twice in the past two and a half weeks and had good experiences on both occasions. First was a tow of our big 26ft Hino box truck from Ashland to Medina. Dispatcher was awesome and polite. Said he could be to our truck in 45min. Ended up being about an hour and a half but they showed at got the job done. We used them again today to upright a turned over forklift. We called yesterday and asked if they could be here today at 2pm to meet with our Crown Lift Truck guy, no problem. They showed on time (Crown Lift never showed lol). Cowboy got the unit back up on its wheels in less than 5min. Took longer to get the truck set up for the lift. Price wise is to be expected for a larger well known Cleveland tow company. It was however about $500 more to upright the lift which was only 9k pounds than it was to tow a 26ft box truck an hours distance. That's the only gripe I have. Good company and reliable. Will definitely use in the future read more

Kufner Towing - Kufner fixing our very costly mistake - Towing Near Me - Cleveland, Ohio

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Ritchie from Kufner towing arrived within 30 minutes . Polite and got my car and I home fast.

This is the company to use for your towing needs!! I cannot overstate how impressed I am with their responsiveness, their professionalism and overall customer service. I know it's usually a stressful situation when you are looking for a tow company-- this is the only towing company you need to use and here is a helpful hint---add to your phone contacts if ever needed- you will be glad you did! They are upfront with the pricing, which is reasonable. They are able to tow cars, trucks and motorcycles- total full service. Thank you, Kufner Towing, I have never had a bad experience, our family has needed your team multiple times over the years- all interactions have been OUTSTANDING!! read more

These guys knock it out of the park!!! The service, price and pick up time is unmatched. I needed a tow so I called in and had a truck an onsite heading to my house within 30 minutes from calling in. The price couldn't be beat I recommend Kufner all day long. read more

Kufner Towing - Towing Near Me - Cleveland, Ohio

Kufner Towing took my car out of my own apartment's lot that I pay rent AND have a parking pass for. Then, they charged me for a TWO DAY hold despite my car being in their lot for less than 12 hours. My grand total came out to $203 dollars to get my car back while also being late for work. When picking up my car, I made sure to ask if my parking pass wasn't on the dash where I have left it for the past year that I've been living at my place. I was instantly told "no". Lo and behold, when getting into my car I see that my parking pass had definitely fallen off of the dash during their towing process, which means it was definitely up there (because if it's not up there, it's in a very specific compartment that would be difficult to fall out of). read more

I was helping my grandson trying to get his car started on a chilly evening. A Kufner tow truck was driving by and stopped and asked if we needed help. They came to our rescue and jump started his car at no charge. Kudos and appreciation to the men who helped us from Kufner. read more

The most rude and unprofessional service dispatch I have ever been in contact with. Felt like I was inconveniencing HIM with calling about a tow. Incredibly dismissive, not helpful at all, cut me off at every sentence I spoke when just explaining what was wrong. NEVER doing business with this company. Stay FAR AWAY! read more

Contacted them at about 10:00am, they said it would be about an hour, they didn't show up until after5:30pm. They were happy and quick to take my money $165.00 but were very slow to render service. I called several times only to be bullshited that they would be there soon. Don't call them unless you have an entire day to waste waiting. read more

The company answered right away after Progressive roadside assistance was unable to get a tow scheduled. They were on site in 20 minutes and Nix took exceptional care of my daughter and I. Thank you and special thank you to Nix read more

I cannot BELIEVE this place is still in business. ZERO customer service skills. ZERO maturity. These guys (wrongly) towed my car from MY OWN lot (where I pay rent, because my sticker fell off due to the weather going from 32-70 degrees in two days. Instead of acknowledging their mistake and towing my car back free of charge, they are ordering I pay for my car (which I already pay parking for) and when I went to discuss they SLAMMED THE DOOR IN MY FACE. This is not the first time I have heard of this happening and I am very tempted to take legal action because this is absolutely unacceptable. Management can contact me personally to rectify. Grow up. In addition- the mask mandate IS still in effect. The employees have decided to exempt themselves from these rules. I will be making a CDC complaint promptly. read more

Despite the fact that facial coverings are a statewide mandate, the employees at Kufner Towing apparently think they are exempt from the rule. read more

Very great customer service, reasonable prices, and very quick! Same day i called, same day they were able to help. Dwayne was such a great persona even helped my car start up after my battery had died and was gentle with my car. I would highly recommend!!! read more

They are super expensive. My car broke down and they quoted me $135 for a tow to my local mechanic. I was able to get it towed by a different place for $85. read more

Rude over the phone. The guy act as if I was bother him cutting me off during the conversation and blowing his breathe. I disconnected the call as I do t need his services there are plenty of tow truck services I the area he can go to hell. NEVER AGAIN !! read more

I was stranded on an unplowed road for 8 hours and no one else was open at 3am so I had to call Kufner. They quoted me $125 to tow me 100 yards, and I had no choice but to accept. Their driver spent several minutes insulting me and berating me for my stupidity in getting stuck. Then he extorted more money, informing me it would cost $189 instead of the quoted $125 because of the difficult spot I was in. Of course I had no choice. It then took him all of 6 minutes to tow me out, after which he quickly yanked out the tow mechanism without lowering it enough and did well over $700 worth of damage to my vehicle, including ripping off the heat shield, knocking out the alignment and unbalancing a tire not to mention cracking and ripping off part of my front bumper. No apologies for the damage. Just drove off. Never ever do business with these crooks. read more

I parked in a parking lot in Lakewood that was separate from where there signs were posted. I walk across the street and the Kufner driver comes speeding up blasting his horn, proceeds to lower his lift about to tow my truck. I run up and apologize. He then says "I could've been a dick and towed you read the signs" and then speeds off. I'd say a pretty unprofessional encounter. read more

Rude and behaved like a school girl - rapid dialing my phone 10 times for my car donation tow. Unfortunately for the Veterans, I cancelled my donation due to Kufner Towing thinking they are THE only one who matters. read more

My cars battery died in my driveway and I could not get another car into the drive to connect the jumper cables...so I called Kufner Towing and they were at my house in less than an hour. Jerry gave me some great advice about my battery and only cost me $40! I'm keeping his card on hand for sure! read more

Kufner Towing - Nice new service truck! - Towing Near Me - Cleveland, Ohio

I was visiting a friend at "Envoy Condos" in Lakewood, parked in the visitor parking section and was towed because I wasn't able to obtain a parking pass. They were rude and unprofessional about the entire situation. I was charged $186. They did not take credit cards and the man that was helping me laughed in my face and said "yeah, that's not gonna happen" after I enquired about getting a refund with proof because I was not in the wrong. Shady people, business, operation. Vultures. Not to mention it's Covid and people out here don't have money to be scammed out of due to a seriously questionable reason. read more

the starter on my can gave out. i called kaufner towing after speaking with aaa. i have had a membershoip since i was 16 and they were not willing to work with me to get my car towed to the mechanic. i called kaufner , and they gave me a quote which was less expensive tow from aaa. they were in my parking lot before i could get to the elevatorl. great response time. my driver 578 was awesome. friendly and knowledgeable. i would recommend kaufner towing to everyone. thank you for awesome service. read more

BEWARE if you cancel they will keep ALL of your MONEY. CHECK reviews before giving any company your credit card information. There is a reason this company is not backed by the BBB. This company along with Billie and the gang is one of the most vile, unprofessional, people I have ever dealt with. I was hesitant as I never used them before but my go to was booked out for 2 hours. I called for a tow at 2:39 p.m., I was able to get my truck started and called back at 2:54 p.m. to cancel. The rep said he would need to talk to dispatch about returning my $81.00. Funny how minutes after I cancelled the tow, they processed my credit card. Of course they never called back as they fully intended on keeping my money. Crooks probably split my money among themselves at the end of the shift. Modern day robbery. They did nothing that would entitle them to keep my money. No service, No tow, nothing. They also failed to mention any cancellation policy at any point of the phone call. Completely blindsiding people who are in need during a Pandemic. Real classy! My wife called to talk to the owner agent Billie laughed and said that would never happen. Then asked her why should he do anything for us if we were going to dispute the charges with the bank. He laughed and hung up on my wife. At this point I knew what I was dealing with. Trash.  Hoping I can save someone else from going through the same situation. read more

Kufner Towing - Time I called for tow. Time I cancelled the tow. - Towing Near Me - Cleveland, Ohio

Just received service thru my insurance for a jump. The tech was an hour nd a half late plus his jumper cables were broken while trying to apply them to the battery. He didn't even stay more then 5 mins to see if it would turn over. Never again if your insurance company suggests them ask for another provider. read more

Jerry was amazing! My daughter was on vacation and her car needed to be moved from the lot she left it in. Kufner Towing arrived within 10 minutes of her call, and just 5 minutes later, Jerry had towed her car and parallel parked it perfectly - in between two other cars on the street. I couldn't have done it faster or better if I was driving it myself! And all for a very reasonable price. Thank you! read more

If I could give 0 stars I would. They have no sympathy. My boyfriend dropped off his 8 month old baby who has covid. My boyfriend was on a virtual call with his sons pediatrician and didnt make it outside in time to catch the tow. I tried to call and who was ever on the phone the guy was absolutely awful and rude and unprofessional. What a joke. wow. Absolutely astonished read more

Manager is completely rude and unprofessional. He doesn't want to do his job. I strongly recommend you take your business elsewhere to someone who has morals and basic human decency. read more

First I was towed from a parking lot where the sign was not visible. It was on a fence behind parked cars. I parked like 50 plus feet away no sign. Next I had to pay $180 cash- which was lots more than the $146 quoted on the sign. read more

Kufner Towing - Towing Near Me - Cleveland, Ohio

Wow. Four and a half hours and this tow still didn't show up. Every time I call they're "10 mins away". Very rude man on the phone. "What are you talking about? How am I supposed to know who you are? We are busy with police tows too bad". There's your customer service. Pick a different company imo. read more

My Toyota Camry's alternator failed and I had to stop at a McDonald's parking lot before the car died completely. Called Kufner who answered promptly and the very pleasant man said a tow truck would arrive in 15-20 minutes. It was a little longer than that but I was patient. The young man who arrived couldn't have been nicer and agreed that it was the alternator. He had my car on the truck within minutes and took it to my preferred mechanic and dropped off the keys because it was after hours. Later, when I called and asked for a receipt to submit to my insurance company, Adam Kufner quickly emailed the receipt. I couldn't be happier with my experience with Kufner Towing. I would definitely use them again and recommend them to my friends and family. read more

Jerry Bowman of Kufner Towing should not be allowed to drive a vehicle of ANY kind let alone a tow truck! I was leaving work the other day in TERRIBLE conditions during our recent snow storm, although I was accelerating- my tires were spinning in the snow so my car was not moving fast enough for JERRY. After tailgating me across the intersection and honking his horn at me- HE SPED AROUND ME (OVER DOUBLE LINES), CUT ME OFF, & HIT HIS BRAKES (probably almost hitting someone the way he was driving, no doubt). This caused me to brake and slide right into the back of the tow truck. Not only was he unapologetic, he LIED to the law enforcement about how the accident happened and caused a TRULY traumatic experience for me calling me out of my name and refusing to move his vehicle so I could move out of the high traffic area. To say I am distraught and angry is an understatement. Kufner Towing should be ASHAMED to have drivers like him. During this weather, you're meant to help people in accidents, not cause them... Karma will handle Jerry but KUFNER TOWING SHOULD BE HIRING COMPETENT & SAFE DRIVERS!!!! read more

They came to tow my sons car out of our driveway for repairs. The dealer my son bought the car from sent them to pick up the car and put the key under the seat for the tow guy so we didnt have to be home or be bothered. The tow guy shows up, walks pass my living room window and doubled back and put his hand up over his eyes to get a better view into my house. I wasnt full dressed at all, my dogs ran straight to the window and he started agitating them even more instead of walking away. I put a shirt on real quick went to the side door to ask what he need and now he wants to act like he is scared the dogs r going to get him so he starts pushing me and the door. He asked where the keys in the car I said yes and asked him to stop pushing and he responded FUCK UP and went to his truck. I did call the business who said they appreciated me called to tell how rude he was but I can see they didnt really give a fuck either. Business owners need to be careful who they have working for them he completed violated a couple of laws and I have a camera on my house. Customer Service is key to continuing service. My neighbor said they witnessed all of this happening and said he is canceling all his future services with his company. You never know who is watching u, I didnt want to give any star but in order to leave this post I had to. read more

Had a Truck shipped from Ohio to Florida. Picked up and Dropped off on time. Fella at the front desk was very friendly and accommodating. A++++ read more

Hats off! Jerry saved my [ ] .. my 4 wheel drive Mercedes was in a ridiculously tight spot and he managed to get it out! Great job guys. read more

I started using Kufner Tow back in 2016 for my heavy duty truck needs. I loved that they had state of the art equipment that was properly maintained. Throughout the years, Kufner has sent me nothing but the most professional drivers that are skilled in their services. Fast forward to 2020, I now use them for all of my needs; whether it's a tow for a small car, batteries jumped, or my peterbilt broke down on the side of the road, they're my go to. Office staff is great and friendly- in my opinion, one of the only family oriented tow companies left in Northern Ohio. Hard to find service like this these days!! A+ read more