Had them on a couple of AAA calls, always refreshing, quick, and ready to help. I'm sad to hear they went out of business.

worked for this company. It's so sick that it should be closed down. Here is a list of why. I park the truck beside the build (in order to wash it) The owner tells me not to park there. (But yet let's others do it and there not even washing there trucks.) The point they wanted was for me not to have to make them move also they could be closer to the door. I was the only one who cleaned there tow truck each night after my shift. We have a manager who books tows and gets paid with out the owner knowing. What a manager right? Well the owner doesn't care. The owner can't keep his trucks fixed because people hotrod them and like to lock the breaks up when coming to a stop. Then I rode with each worker. Nelson does not tighten the straps on a vehicle when it is on a flatbed leaves it rocking back and forth windows up car off and a dog in the vehicle. (This is an ongoing thing) You have Greg who likes to lay on the horn immediately as soon as the light turns green to intimidate traffic with the tow truck. (This is an ongoing regular thing) Then you have Taylor the dispatch. I called the customer verify it's a tow the customer tells me she's seeking to buy a battery I'll let the customer know I will let our dispatch know so the proper vehicle could be sent out I am told by this particular dispatch that we are not servicing the customer to close the call out. Seeing how she is our dispatch which means therefore she is our boss I did exactly that. (Was highly upset when the customer and I was on a three-way call with AAA about the unprofessionalism) Then we have Dave. He claims to be their best driver but yet puts a Chevy trailblazer in neutral and a trailer park while it's on the incline it allows it to roll into the trailer. He was requesting a snatch block when all he had to do was pulling a neighbor's driveway and back straight up to retrieve the Chevy trailblazer. As you can see in the last two pictures I made an attempt to clean truck floor and was told I could not Park the tow truck in the building therefore not allowing me to detail the vehicle. The picture was taken to show the nastiness of it and how I try to improve the company. I haven't NEVER!! Had a damage claim in my life! Nor have I worked for a business where the owner doesn't care about his trucks nor his business & let's his workers do what they want when they want and just walk all over Rocky. I have & had to even take videos each time I pulled in or out of the business. I even have videos of workers leaving the office going home and leaving not only the gates open. But the building open for any and all to just walk in. When I try to let the boss know what was going on. He didn't even care. Then for me to called out my name based on my color of my skin really just to much. I had started looking for another tow company. About a week ago. Then I started looking I started recording people and how they treat each other. (This is to show the next places I applied to what I had to deal with.) So there is a list of why I gave them a one . & I'm sure they will not pay me my last check. But if they ever do. I will post that update here. read more

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They were so fast picking up the rental car that had a electrical Gremlin. Very professional, friendly and helpful. I will look forward to telling all my friends , family and customers where to call if they need a tow! Patrick B. read more

Jamaal picked up our truck and was very great at what he does. Very polite, professional, efficient! I've never had a bad experience with this company. They did great by hiring this fine young man. read more

If I could give this -5 stars, I would. We were told that a driver would tow our vehicle around 9pm. We waited for over an hour and they finally decided to call us and give us an update that they would be an additional 30 minutes. After 40 minutes passed, we called to see where the driver was and the lady confirmed he was just about to leave and should be there in about 25 minutes. Its been over 2 hours since the last call and now there is no answer when we call the towing company. This is the worst towing company that I have ever dealt with. We specifically told them that we have 2 kids with us and they couldnt care less read more

They sent a driver who didn't know how to do his job, it's hard to believe they tow for AAA I had to call another towing company to get the job done. I waited 2 1/2 hours for them to figure out the didn't know how to tow a 1 ton work truck read more

MUGS ELYRIA TOWING is HONEST, DEPENDABLE, FAST, REASONABLY PRICED and the driver was PROFESSIONAL and POLITE. I had my vehicle towed to Firestone (about a mile) by Sugar Ridge Towing on the recommendation of Firestone and Sugar Ridge charged me the same amount to tow my vehicle about a mile as MUGS ELYRIA TOWING charged me to tow the same vehicle from Firestone to North Ridgeville (OVER 10 MILES)!! And it wasn't just the much more reasonable cost, MUGS ELYRIA TOWING arrived at the time they said they would be there, they were polite, efficient and professional. I didn't use MUGS ELYRIA TOWING the first time because of reviews, but when I called my brother for help he said his son and people at his work used ELYRIA TOWING and they didn't have a problem, so I called them and I'M GLAD I DID. THEY WILL BE MY FIRST CALL WHEN I NEED A TOW IN THE FUTURE!! Most people are quick to leave negative reviews for little things and not so quick about leaving positive reviews. I look at reviews as many people do when looking for a service or to buy something, and honest positive reviews are helpful too. So don't forget to post a positive review when a business or product meets or excels your expectations - it may help the next person make a better decision. THANKS MUGS ELYRIA TOWING FOR EXCELLING MY EXPECTATIONS! read more

They were great. Good communication and very helpful. Jon the driver was very courteous and professional.