Far and away the easiest way to get rid of your car. Honest to god, if you need anything Joe…read moreFrankine is the man. Looking to sell a car? Go there and find Joe, that dude is the best.

Don't waste your time. They offered half of the priced I had a trade in with my dealership. 45…read moreminutes wasted.

I put down 1400 for a Nissan Altima and the car was great. When I returned the next day to let them…read moreknow about the wheel hub they put me into a Chevy Cruz instead. Not even three days of having the car it was leaking oil and then the day after they fixed that problem my car wouldn't start. It's still sitting in my driveway with seven bad sensors and still won't start. I'm disappointed

Went to look at a specific vehicle. I did not see it at all on the lot. I was greeted by a young…read morelady. She had me fill out a credit app right away. I didn't have a co-signer and was looking for something under 10k. The manager then comes out and shakes my hand and tells me they have one SUV that I qualified for. It was a 2005 GMC Denali. 140,000 miles and a cracked windshield. I asked if there were any sedans available, I was told "no". I was also assured that if I wanted to qualify for a better car selection, I'd need a co-signer. I called a woman who works in the car industry for years. She strongly suggests that if you are trying to rebuild your credit, go to the big chain dealerships... Liberty, Ganley, Motor Cars, etc. They have programs "special financing" for those who are trying to get a reliable car without the insane miles and who don't have the best credit. Dealerships like this will just put you in cars that are on their last leg. I wanted to see what they had and was disappointed in how management specifically treats potential customers. Bottom line, people need cars and may just take a chance with dealerships like these. Be careful.

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

Larry was an exceptional salesman, Mate was excellent…read morehelping with finances. I was in and out with a new Telliride within 2.5 hours.

I brought my 2016 Kia Soul to Spitzer Kia because the vehicle appeared to enter "limp mode." Based…read moreon Kia's recall guidance, I understood that the dealership was the appropriate place to have it checked. I specifically requested only a scan for diagnostic trouble codes. Instead, I was charged an advanced diagnostic fee. The dealership then stated that the secondary catalytic converter substrate was beginning to fall apart and was clogging the exhaust system. They declined to perform the repair themselves and referred me to another shop. The shop they recommended inspected the vehicle and found no evidence of a failing or clogged secondary catalytic converter. I also obtained a second independent inspection, and that mechanic reached the same conclusion. Neither found evidence supporting the dealership's diagnosis. When I asked for evidence supporting the diagnosis, none was provided. No measurements, photographs, or test results were produced to substantiate the claim. In addition, what I expected to be a quick code scan turned into more than 24 hours without my vehicle. Despite multiple phone calls and requests to retrieve it, the dealership did not release it promptly. Based on my experience, I cannot recommend this service department. If you authorize diagnostic work here, I recommend getting the scope of work in writing in advance.

they gave great service. on time no hassle and good price. they came in a timely fashion with no…read moreissues. Would recommend them to a friend

From the owner: At On The Way Auto Removal, we are your trusted auto parts store and junk car removal service in…read moreBedford, OH, and surrounding areas. We offer top dollar cash for junk cars, ensuring a hassle-free process from start to finish. Our team is dedicated to providing prompt and reliable service, making it easy for you to sell your unwanted vehicle. Whether you need quality auto parts or efficient junk car removal, we are here to meet all your automotive needs with professionalism and integrity.

Called got an attitude on the phone. Got a quote for 100 dollars for a running driving truck. First…read morecall was 1130 told on there way now. Second call was 215 then told on there way be 45 min to 1 hour. It's 518 at this time and no show 10/10 would not recommend.

It's a Pull Apart. . . You go to their lot, find a similar vehicle to what you're looking for and…read moreharvest the part of its there. Fortunately for me, they had about eight vans that were comparable to the van I was working on. The process was easy. I had checked online so I knew they had four vans on site that were matches. Knowing what you are looking for is a big help. The rows are pretty well indicated on the outside of the sections. Each vehicle has its own label to identify model & year. The counter staff was helpful. The check out was great. I paid about forty times less for my part than to get an OEM replacement. The vehicles are spaced well enough apart to easily work on them. You need to bring your own tools, but I feel that's common sense. If you're coming to find a part to harvest, you best bring your gear, otherwise got to an auto parts store. Overall, it was a good experience, especially for a first timer. Thank you all for your help, and for the off duty police office who was there to keep us safe.

Kemi, at the Brookpark location on W.130th. She is Awesome…read more When I say that she was totally helpful. It was my first time there. It felt like I was amongst family. The place was real professional. The staff was so helpful. I even met a few interesting people there, too. So , the overall experience was Great Thanks again for helping out, Kemi