I contacted K's Taxi, and they initially said a driver would be right over. After waiting an hour with no update, I called three times--each call was disconnected. Two hours later, I discovered the driver's car had broken down, but no one from the company reached out to inform me. By that time, all other local taxi services were closed, and Uber was unavailable in the area. I'm very disappointed with the lack of communication and overall customer service. It's also extremely frustrating that most taxi companies in this area close by 6 PM. The transportation options here are truly lacking. I forgot to mention i contacted them at 5pm, and watched them leave the location at approximately 7ish? Never got a confirmation canceling my appointment. read more

K's Taxi - Photo is of the taxi parked in the parking lot across from parking lot pick up location, never called me to cancel, just ignored all my call - Taxis Near Me

We needed a taxi this weekend to get to and from a time sensitive reservation. We went over all the details with the proprietor beforehand so he knew the distances and gas required. We were told it would take the driver 20 minutes to get to us. The day we needed to be picked up for the first leg of the trip. No one shows up at the agreed upon time. 10 minutes later I call. I'm told the driver will be there soon. No driver shows up for at least 40 MORE MINUTES. I do not know when or if the driver ever showed up because after 50 minutes of waiting we had to drive ourselves to avoid being late. The problem is I had already paid in advance for a service that went undelivered. This means he originally knew the driver would not be there in "10 minutes" and instead of panicked waiting we could have just found another solution. No apology. No offer to make things right. They did not come close to delivering on the service. There are not a ton of options in town but there are definitely better options than this. I basically donated $100 to this guy only for him to cause a major inconvenience. read more

Charging $275.00 for a trip from Fairfield to Portland for a patient is unscrupulous! The dispatcher who answered the phone and swore at me needs to get some behavioral/ customer service training! read more

Always gets me to my destination on time with no issues. They are also open on weekends when most of the taxis in Waterville are closed.

Owner was rude, crude and verbally abusive. I got to ER by Rescue so no cell phone or cash. Was my one option to get home. The owner refused to allow the driver to take me home (no cash). A credit card number could have been used but no photo ID. I guess the wrist band was not acceptable. Forced to stay in ER waiting room until a ride became available., 5+ hours later.The fare? $11. THE HOSPITAL IS NOT THE PROBLEM!! YOUR RIDERS ARE RESPONSIBLE FOR PAYING.$11!! No humanity!! Zero for a rating. read more

I always tip however the driver felt the need to try and pressure me and/or guilt trip me into a tip. She even called her friend and told her where she was dropping me off. the whole time I had the cash in my hand. It disgusted me greatly and won't be give another dime. I will ride my bike and tip myself without hearing about personal issues that I has nothing to with me nor did I care. I gave the tip but never again I will ride my bike in 100 degree weather not to deal with someone feeling the need to do that. read more

I think this can company is not a good one to take the owner is rude and swears with kids in the car

Great service! Always on time, very flexible. The owner works hard to make sure that everything goes smoothly. I recommend going through K's taxi nicest drivers. read more

Very rude people took them eight rings to even pick up and then he answered very rudely , very aggravated, I would not suggest calling this cab company obviously they have severe anger issues I can't imagine taking a ride with people like that read more

Called to get my step daughter home a 4.5 mile trip and these people decided to be very rude and disrespectful because a week before I called and needed a cab for Dr's app but Dr's canceled so I called these people to cancel right off and they said that was fine Well anyways when woman driver showed up to pick up my step daughter I asked how much she said 35 00 bucks for a 4.5 mile ride one way so i decided to pay only had 2 20 00 bills and she asked do you want your change I said yes I need my 5 bucks back after all over charging for ride wirh the 35.00 thing She says oh we don't have change so instead of making my step daughter wait to go home I said ok keep it.Well I called a couple other cab company's and the exact same ride was only going to be 20.00 max with either company so this company Sucks,they ripped me off intentionally copped a nasty attitude on phone So with that being said I wouldn't ever recommend this place nor would I ever consider using them again Very Rude,not reliable,makes demands,and basically tales your money without a care in the world for anyone including a veteran like me read more

K's is a great service! I use them to get to work every winter. I always preschedule my rides for the week and never have trouble getting to work on time. Shout out to Joe for going above and beyond to get me to work on time even on his day off! I cannot say it enough; thank you K's for helping me to stay employeed and for offering a service that is so underappreciated and so desperately needed in this area! read more

If I could give zero stars I would but at least the dispatch located in another state was almost pleasant. I understand when things get hard people get angry for no reason at innocent bystanders but the below images of a conversation via text with this business owner was completely uncalled for read more

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They were kind and professional and I was blessed to hear from Ty; I'm being serious I will be definitely using them in the future!

Wicked awesome service, thank you! I appreciate the timely pickup, clean cars, and the friendly dispatcher and driver.

On short notice, K's taxi arranged a trip from Augusta to Bangor. The pick up and delivery were punctual and efficient. Punctuality was crucial because a court-appearance was involved. I would recommend K's taxi to anyone. Another nice feature was that someone actually answered the phone when I called the night before, a human touch that I did not find in the services I had tried to call prior to calling K's. read more

Zero stars! A complete NO SHOW, then didn't answer his phone, and voice mail box was not accepting messages! Incredibly unprofessional. Several people had warned me NOT to use K's Taxi. Boy, I should have listened! I had planned on providing a $20 tip for a $35 cab ride, so tough luck to you, K's Taxi. Terrible company! Never will I call them again -- I'll crawl somewhere on my hands and knees before I call them! Shame on you! I bet your parents are really proud of you! read more

shitty ass service. Cab broke down and never even called to tell me, I had to call them (7 times before they picked up) and by then it was too late to get where I needed to be. Use another service. read more

K's Taxi - Taxis Near Me

These guys are great drivers are nice and know the area there affordable and and they get this working man from a to b on time when most places aren't even open yet 5 stars all the way read more

By far the worst taxi service in the world after the treatment I received today. I have never heard such hateful slur words come from a business owner in my life.. They also don't care if you have a disabity they will make you walk far to get in the car, in the pouring rain (I'm a fall risk and was flared today) They over charge when they think they can get away with it. Owner told me it would be $60 roundtrip from Clinton to Waterville. The owner has told me the same price 100% of the time the past 2.5 years I've lived in the Waterville area. $30 roundtrip/15 one way. Today he had me confused for someone else who is apparently a "fucking no show" often in my same park which I also had to explain last time while being sworn at that it wasn't me. Told me I was late and I returned his call the same minute he called me and was outside that same minute as well walking to the street to get to my cab. Explain to me how not even a single minute passing made me late? I called him from the can for an explanation and I'll explain what happened as follows. Definitely absolutely would not recommend. What I also hate is when a company owner who is the same color as milk uses the N slur with a hard ending, which is obviously not a good word to use in general. But what's worse is after he took a pause from screaming at me over the phone and calling me names and belittling me he started referencing "another customer trying to scam me" and used that racist slur towards them. I hope if we can all take a lesson from this, its to be kind. It costs you nothing. No one is going to want to support a business man who is verbally abusive, financially suspicious, and bigoted to his own paying clients. read more

K's Taxi - back 2nd outside and 3rd from in the car after he told me its $60 roundtrip Clinton to Waterville (double the price past 2.5 years) - Taxis Near Me

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Had unbelievably awesome experience. Called Ty last minute to get my daughter to the airport for rescheduled flight. He was there within 15 minutes and got here from colby to Portland in just over an hour. She made her flight. Best experience with a car service ever. read more

Extremely rude, gave the address was told I could keep repeating myself he still didn't know where it was and hung up .

All the driver and dispatchers are very nice. Time calls are almost always on time. The cars are pretty clean as well.

I admit to misunderstanding the first phone call. The next I gave my address and where I wanted to go. The guy laughed, said he was too busy and then hung up. The third call went to his mailbox which was full. Wish I had read other rules because this seems to happen often. read more

Was in the need of a taxi when traveling into Augusta Airport and heading to Sugarloaf Mountain for a ski trip. K's came through! Knowing it was a longer trip, I called 2 days ahead and my driver Fred was waiting at the airport when I got in and was very friendly. Very smooth operation altogether. read more

In a town where taxis can be unreliable and there are no major ride services, K's was one of the few options available. He did pick me up at the correct location and was only a few mins late, but did get me to my destination on time. The owner was very friendly, but the car was very questionable and felt unsafe. It reeked of cigarettes, every single warning light was on - check engine, check oil, and check brake were all flashing - and the car was very dirty, with clutter in the trunk and back seat which forced me to sit in the passenger seat which I did not like. Overall, I would likely use them again only because of the lack of options and they did show up on time. read more

Very poor customer service. Not many options in this area but would definitely not recommend this service if you have any other choice. Dispatcher was just uninterested and claimed to be in Florida. Was rude and not helpful at all. read more

This was one of the Only Taxi service in Central Maine available after 6pm. They literally came to the rescue, after my appointment at the Cancer Center in Augusta. My treatment took an unexpected turn for the worst and I was stranded there without a ride. I contacted Ks Taxi and got an immediate response, and I was able to pay with an alternate payment method. They accept PayPal, debit, Credit, and Cash App. My Driver was amazing!! He knew I was tired and thirsty and offered to stop so we could get a cold fountain drink. I highly recommend Ks Taxi their customer service goes above and beyond any in town . read more

I'm reaching out to you regarding a taxi reservation that I made on December 11, 2022. I made a reservation for a ride from Waterville to the Portland Airport and paid $198 in advance. However, our travel plans changed and I ended up cancelling the reservation a few days later (December 15th, 2022). At the time I cancelled the reservation over the phone, I was told we would receive a refund since we didn't end up using the service. Despite many follow-up calls and assurances that the refund would be processed, we never received a refund. I'm following up once again in the hopes that we can get our money back. If you would please respond to this message at your earliest convenience, I'd greatly appreciate it. read more

Fantastic service and so helpful! I booked a car for my daughter to get from Colby to the airport and they were there right on time, very attentive and caring. Very efficient payment. I highly recommend this company - best in town! read more

Helped us get out of a tight spot with friendly service - perfect for camp councillors looking to get into Waterville

owner is very rude. Waited for an hour and a half. Called and said he wasn't picking us up because we use other cab companys.

Thank you so much for your help again. We really appreciate your help with our last-minute scramble to help us out of our situation. If we are ever in the area again, we will definitely call you again. You guys are the best!!! read more

Miss understood.. hour wait... another wait for him to blow horn at neighbors house mind you I'm on 3rd floor no phone call to say hey ride is here...3rd call changed to rude tone and lost of mashed up words ....no thanks let him know right off I'd never call upon their service again... first time calling and last time ever.... read more

We've used this service 3 times now and couldn't recommend them more. The drivers have all been extremely courteous and punctual and the owner has never missed a call from us. read more

super rude! hung up on us! so so rude! would not recommend this company. They didn't give us a time, he didnt tell us that "yes we can pick u up" just hung up and would not answer my other calls. Super rude! read more

My car broke down in Newport, Maine and I had to have it towed to Portland. One of us went with the tow truck and the other needed to get to Portland to rent a car. I also had my two dogs. This was the first company that answered their phone. BTW no Ubers in the area. The minivan got to me in 30 minutes. The driver was friendly and got me to the car rental place quickly. I hope I don't need this service under these circumstances again but I was glad they were there and so kind. read more

Nice calm ride and nice employees. I enjoyed the ride. No speeding. Will keep using them and recommend them as well

I called because I needed a taxi at 10:30 PM to head to Colby College and the operator was so rude. He was talking back to me so horribly, going on to say towards my question about where the Greyhound Bus Station is, "Yes, yes I'm a Waterville local, I know I know." and "Get on with it, I have calls here, you're wasting my time." and then ending the call with "Fuck off with you." I then called back not only because I absolutely need a taxi but also because of his behavior, then the operator told me that I was, "Wasting his time and money." and that he was missing calls because of me, going as far as to say, "Oh there goes another, and another, anything else? And there goes another call." I am so done with this taxi company, this isn't the first time this happened, not only as a Colby College student, but also as a low-income Hispanic male with much fewer options in the way of a personal vehicle. I absolutely DO NOT recommend using K's Taxi and much more recommend P T Cab Company as they have been much more courteous and understanding than the jackass running K's. I hope no one has to deal with this rude, unreliable, and unspeakably insufferable company. read more

So not happy because we got snow tonight. I decided to call a taxi instead of dragging my granddaughter out at 10 o'clock at night to go pick up my son from Walmart so I called K's taxi at 8:55. I was on the phone for two minutes with the guy. He explained to me and asked me if it was OK that there was gonna be two other people in the taxi. One was going to Fairfield one was going to Winslow because of the snow. Was it OK for my son to drive to Fairfield with the guy instead of the guy doing to different trips or different ways which, of course I said yes that's fine. I said he gets out of work at 10. Same as my son is the guy says yes so yes that's fine. He says where did they find about his service? I said I did a Google search on yelp it popped up. He said we please leave me leave me a review once your son is home I say yeah sure will and which I planned on giving them a great review because genuinely seems like a nice person had a good conversation here it is 1031 and I am on my way to pick up my son who has been outside at Walmart since 1001 in there's that has been no taxes in the parking lot at all. Not impressed. Definitely do not recommend. Especially considering they couldn't call me and tell me that they were going to be over 40 minutes late or not showing up or whatever the situation may be they just let my son sit outside at Walmart for a half an hour thinking that they were coming with nothing. read more