I've stayed at this hotel many times over the years with my kids as a little local mini vacation. Went to book a room for our annual mini vacation and was told I have been banned. Supposedly because, as they said, I left a lot of trash in the room. I had a small family birthday party for my son and cleaned up the room, even bringing my own trash bags to do so. I was puzzled & assumed it was a mistake so I reached out to management and received an email back saying that I had taken advantage of their no locals policy. Apparently they don't rent rooms to locals, but bent the rules for me, unbeknownst to me. No one EVER told me that this was a policy. If it was a policy, to not rent locals, then why in the world would they have rented to me? The whole situation is just bizarre. I've spent a lot of money at this hotel over the years and this is the thanks I get. So if you're local I guess you're not allowed to stay at this hotel, but they probably won't tell you that and may rent to you anyway. ?? Warning to locals- you're not allowed here, or maybe you are, or maybe sometimes? Great management. Thanks Fireside. Very nice. I cleaned that room thoroughly when I left, as I always do. If you're local they'll turn on you I guess. I'm still just stunned by this. I never had any issues in all the years I've stayed here, ever. No warnings, no complaints, no mention of not being allowed here. Nada. This is just rotten. read more

Fireside Inn & Suites Waterville - Hotels Near Me - Waterville, Maine

First time coming to this hotel, there was a crack pipe in my room. Right on top of the towels.... (There will be photos attached). I spoke to the head of housekeeping (Eric Carpenter) who assured me this would be dealt with.. He offered to give me an upgraded room for the rest of the year, 2025, anytime I came by with assured DEEP cleanliness to it & was also assured this would be noted in my profile whenever I personally made a reservation.. Which was a lie. The past 2/3 times I have showed up to this particular hotel since this incident, there has been some sort of alleged "issue" which resulted in the front desk employees basically DOWNGRADING my room or giving me a room that has quality issues (photos will also be attached). YESTERDAY (10/2/2025) I booked online, as I always do and when I got to this hotel the front desk manager (David Connolly) told me I had been put on the "do not rent" list due to "smoking in the room" and "paint bubbling from hot water damage in the bathroom"... I am 6 months pregnant... NEED I MENTION I do not smoke nor do I ever in life need to be in BOILING water... Basically they were finding any reason to get out of owning up to what their housekeepers either left or didn't do a good enough job of cleaning up.. I am utterly upset due to the fact that nobody has done anything to accommodate or help the fact that this is happening. I have called the head manager of it all, (Katy Kelly) and haven't received a call back which is what prompted me to make this review. The photos attached is what I've been dealing with since I've booked here.. so if you have kids, do not book here, if you care about your safety, do not book here, and if you care about cleanliness and hospitality do not book here because the employees definitely lack that. read more

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I'm staying here for business, and most of my coworkers are Hispanic and ever since day one, they profiled us, stared at us every morning while we got breakfast, and just now at this very moment at 7:58am some lady at the front desk kick us out the breakfast center but in the meanest way possible "Hey guys this is a grab and go breakfast, you need to take and breakfast and LEAVE this place is too small for big crowds, go back to you're rooms, they have more space there" she always greets the other guests but never us, now I know the text above doesn't seem bad, but read it in a snarky way and rude way and then you'll understand read more

Frances is the absolute best! This space is a gem. Everything was aged but clean, it added to the Belfast charm. It's family owned and operated, the staff is very kind and understanding and the beds are very comfortable. The view from the back of the property down the hill is trimmed and chairs are placed up and down in locations from top to bottom. No restaurant or food onsite but there are an ample amount of snacks and soda and beers for purchase at the front desk. The real gem of this place is a woman by the name of Frances who works the front desk at night. She loves people and loves to tell stories of the Fireside Inn, she gives you flashlights for walking down to the water at night and lights up when she meets new people. She is kind, hard working, generous and always has a smile. She literally made our entire trip, I would stay at Fireside Inn just to see her again. Make sure you say hello to her if you stop in this Belfast Gem. read more

Fantastic weekend stay at Fireside Inn! The continental breakfast provided a great variety (bagels, English muffins, fresh fruit, donuts, microwavable breakfast sandwiches, granola bars galore, assortment of coffee/tea options, etc). The beds were comfortable, loved the Bath & Body Works toiletries, and everything was all we could ask for ~$110/night for a 2-bed room. Hot tub and pool also available for use! Only complaint is a hallway by the side entrance that smelled absolutely awful. Not sure the cause, but every time we passed through we had to hold our breath. read more

We recently drove across country from Arizona to Maine where we stayed at The Fireside Inn and Suites for close to 2 weeks. The reservation was made months in advance. We were quoted a rate of $143.00 over the phone. We arrived and was then told that the rate was $200.00. Next: The massage chair did not work. We were told that their maintenance person had left but he lived close so they would call him in. He never showed up. The next day he showed up and said he was unable to fix it and would check with his boss as to what to do. Day #3 someone shows up with a chair from another room. Our very first night we wanted to relax and watch TV and we couldn't get it to come on. I called the front desk and the girl said she was the only one there and could not leave the front desk. No TV that night. Anytime we needed anything we had to go to the front desk. Not very convenient for a couple who are handicapped. Not once was our room cleaned the entire time of our stay. I had to go to the front desk to get linens and change the bed myself. Laundry being on the second floor was also not convenient. At checkout I spoke to the so-called manager about all the issues. I mentioned all of the above including the 5 times we were issued new keys because they kept not working and having to go to the front desk every single time. He was very adversarial and said he'd seen my husband several times in the lobby and that he hadn't said anything was wrong which was not true. I said that I wanted compensation because no one even cleaned our room once, and we had to do everything for ourselves including emptying our trash and throwing dirty towels into the hallway which were out there all day much of the time. ( and the step to the pool from our hallway was very high and difficult to navigate. He finally agreed to a charge of $940.00 versus & $ 2000.00. I asked for a receipt and I was told that they had to wait until their supervisor came in on Wednesday to approve it. We checked out on Monday. After not getting the promised receipt on Wednesday, I emailed the hotel directly and a scathing email from the sender that no concessions would be made. Hence, I contacted my credit card company and told them that I never agreed to pay $2000.00 and why and they are disputing the fraudulent charges. I wouldn't recommend this hotel to anyone. A good consensus among the owner / manager of this property should conclude that your guests come first. Our vacation was ruined because of this lack of service. We should have been told all of this at the time of booking. Your arrogant manager had the audacity to say he saw my posts on Facebook and what a good time we were having. Believe me it wasn't because of the hotel. I've stayed in hotels from NY to Hawaii and I've never had an experience like this one. read more

Stayed for Christmas Eve and Christmas. Impeccable service, totally spot on room. Not fancy but well maintained with above average amenities. Breakfast goodies in the lobby, a fully functioning K cup machine in the room. And The Governor's restaurant !!! One of my fave eateries in Maine. read more

We have traveled across the US and stayed at many chain hotels, this little Inn was by far the BEST of every place we stayed. The employees were courteous and helpful, the rooms were clean and comfortable, and the complimentary breakfast had everything you could want. I would highly recommend staying here!! read more

I love this inn! When ever I come to Maine this is where I stay. From the start at check in, they give you a complementary whoopie pie (which ME is famous for). Next, you get to your room and there is complimentary popcorn waiting for you plus ammenties like a mini fridge, microwave and coffeemaker (not to mention a pool outside). The beds are quite soft compared to similar inns in the area. You get 3 fluffy pillows per bed, plus extra in the closet if needed. You also have 2 bottles of Poland springs water waiting for you for a small donation to the cancer fund, and a great complimentary breakfast selection come morning. To top it all off, this inn is an a plaza with every kind of store you could possibly need. It would be possible to live here without ever needing to leave. read more

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This is thee best accomodation in Waterville. True, there aren't many choices...I have been staying in Waterville the past 4 years, several times a year. Unfortunately I discovered Fireside only over the last 1 1/2 years. I cannot speak to the available B&B's ($$$) but I have stayed at the Hampton Inn and whlle it is newer and "modern" looking, the attention given and the treatment of guests cannot be compared to Fireside. I had extended stays last fall (Colby Soccer) and I was always made so comfortable, kind of like coming "home"....Trisha (front desk) and the entire staff (names escape me) always had a friendly greeting. Giving me ideas of where to site see when I wasn't watching soccer! While Waterville is not a "destination", the Fireside Inn makes the visit so warm and welcoming. I would recommend this property to anyone visiting the Waterville area. read more

Fireside Inn and Suites treat you like family! We were lounging poolside (and hot tub!) and I returned to our room to find a bright red dog bowl filled with treats! Needless to say Guido felt like a king! The rooms are large enough, clean and comfy. Surprise happy hour with wine and cheese! Convenient to shopping, Belgrade Lakes and 95. I've stayed here three times and look forward to going back! Skip the chains and be treated like guests! read more

My wife and I had to stay here out of necessity due to water pipe freezing and bursting. We stayed here about 5 weeks total. Mainly just used the shower and would leave, due to lack of bathroom in our home. The staff were always pleasant and continental breakfast was ok. Plenty of towels and room was always kept clean. Parking out back wasn't always available (due to adjacent restaurant / Governor's which is ok too). We would stay here again. read more

We decided to stay at this hotel because it was pet friendly and there are very few in the area that are. At first glance the hotel isn't exceptional. It is older but they have kept it VERY well maintained. The rooms are clean, spacious and very well appointed. From the keurig coffee machines, flat screen tvs, and adjustable wood blinds to windows that actually open for fresh air and a great breakfast that has everything from jimmy dean breakfast sandwiches to fruit, cereal, muffins and bagels. The beds are super comfortable with a thick down alternative comforter and an extra thermal blanket. The staff is very curtious, helpful and will help make your stay as good as it can be. No musty smells or pet scents in the rooms or hallways. Five stars, would stay again and would recommend:) read more

Check in was OK. The staff friendly and moon pies a plus. The price was the best in the area. Parking was plentiful, although I didn't like that the parking seemed to be in a rather sketchy side of the convoluted layout of this hotel. I think more lighting in the parking lot would make it feel safer. The outside of the building needs updating. It looks old and tacky. Inside the doors to all the rooms look new. The room is a decent size. The rug looked old and should be ripped out in my opinion. I think other people who said the beds are great must have updated rooms. Our beds were old and lumpy and when you sat on it, or moved at night the springs would squeak REALLY loud. So loud that every time my son rolled over in his bed in the middle of the night, he woke me and my husband up. Also, I could feel every spring in that bed. The pillows are like half pillows and are the worst. But the room was pretty clean. (And I am a person who pulls the sheets apart before I sleep in the bed to check the piping for bedbugs) (Also, BTW-someone here wrote a review saying they had bed bug bites all over, Just FYI, that's not how bed bugs bite. Bed bugs only bite on exposed skin and usually in a 3 bites in a row pattern, maybe that person had a reaction to what ever detergent the hotel uses) Anyway, My big issue is the bathroom. How about a FAN. No fan in the room with my husband and adult son. That's just miserable. Also the bathroom door has a slatted vent at the bottom, further eliminating any sense of privacy you could want. Bottom line the bathroom is terrible. (The water pressure is good) The walls are very thin. Could hear conversations in the hallway very clearly. Some staff were pretty loud while giving directions to people looking for a bus. It was about 7am as I listened to the whole conversation from my bed. We dropped something by the night stand and found someone elses sock and some questionable food, either cereal or dog food.? Aside from that, the room appeared pretty clean. The house keepers were always about and very friendly. I don't think the Restaurant is part of the hotel but it is attached, so I'll include a short review. Slow. If you have time and want a chocolate shake, I suppose it's worth it as there's a deal in June for a cheap shake. But be prepared to wait a long time for it. I don't think any of the food here is special in any way. The breakfast by the lobby is typical continental breakfast fare. There is no regular milk for coffee, only 1%. So gross. There is a Starbucks within walking distance, and a Dunkin Donuts across the street in the Walmart. Actually also within walking distance, but due to traffic you may want to just drive. There is also a Sub (hero,grinder whatever you call it) place nearby that my son said is very good. Walking distance. We stayed here because our entire family was staying here. Overall you couldn't beat the price. My biggest concern is cleanliness. This place did ok. I would advise them though that although they say they are no smoking, I smelled cigarette smoke. We stayed on the first floor room 306 (I think) and as we walked through the hallway we could smell cigarette smoke coming from somewhere. We are long time x smokers so we are very sensitive to that. Editing this because I forgot to mention, I didn't know it was a dog friendly hotel. I love dogs, but I don't want to sleep in a hotel bed that might have had a dog in it previously. Since the nugget found under the nightstand was probably dog food I'm guessing a dog had been staying in this room at one point. Also, we stayed two nights and was awakened both days around 6:15 AM by very loud, prolonged barking from what had to be a decent sized dog coming from a nearby room. As I said, I love dogs so I wasn't too bothered by it, because I get up early anyway, but I'm sure some others may have been really angry. My son said I'm being too generous giving two stars, but it really could have been worse. I've stayed at worse places. At least they didn't "allegedly" fraudulently use my credit card like another hotel I stayed at in St. Augustine Florida. Read that review for more fun. read more

Friendly service and a convenient location for the business traveller. Used a suite for a business meeting and they did everything to to make us comfortable--including early checkin to set up for the meeting. The desk personell always act like they remember you and are happy to see you back! read more

Very clean and comfortable. Personnel are outstanding. Restaurant has simple fare but fabulous service. read more

Face it, not a lot of choices in this area. This place is a throw back to nice non chain motor courts. Clean and friendly service. Not fancy read more

Stayed for Christmas vacation. Check in was easy, stayed in a pet friendly room with our dog. Room was clean and comfortable. Very comfortable bed, nice sitting area. Hotel left treats and goodies for us and my dog on Christmas Eve which I thought was a nice touch. Hot tub was lovely on the days it was open. We parked on the side of the building and was very easy to get into our room, was a huge bonus. Our room was next to the stairs, and it's very loud when someone walks up or down. Not a big deal if you like waking up at 6 am...showerhead was for handicap persons and uncomfortable to stand under. We paid extra for this room because of the fireplace and it didn't work. Christmas Eve the gym and hot tub were locked up so we couldn't use them. The first day the ladies at the office spoiled my pup with treats, the following day I was told my dog wasn't allowed in the same exact office. Strange but whatever. Room and hotel was clean. Restaurant next door was good and friendly staff. Try the Federal Deficit, enormously huge ice cream bowl. Breakfast is basic, small area in front of main desk. Tons of stores near by for anything you need. We will stay here again, skipping the extra fireplace price next time. read more

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So everyone was very nice but the place was old an out dated rugs, tile,dressers an other looks like rooms were never kept up poor room lighting really dark (like they were hiding the dirty ness) an it smelled like moldy wood but were we so tired from driving for 8 hrs we just passed out woke up the next morning an felt itchy like there was bed bugs we left that mornings asked for a late check out they gave us a hr from 11 to 12 an told me if it's one min over we're charging you the whole day so we made sure we left an I told them I think you have bed bugs an they said there was non befor me I was dumb founded this place is a JOKE DONT STAY HERE DONT SPEND YOUR HARD EARNED MONEY ITS A RIP off I had little bed bugs bites all over me for the rest of the vacation you don't want that on your child getting bug bites or FAMILY BE SAFE read more

For a roadside motel right off the expressway, this really is about as good as it gets. My room was freshly painted, clean, quiet, spacious and comfortable. The hallways, pool area, and other common spaces all appeared very clean. You can even get JimmyDean sausage sandwiches and burritos from their breakfast buffet. The staff was unusually friendly and helpful, too. This is my go-to motel when I travel to the Waterville area, but they often are booked up well in advance, probably because it's a decent place to stay for the price. read more

I had the opportunity to stay at the Fireside Inn & Suites in Waterville, ME during late March. I found the price to be quite affordable, the staff to be extremely helpful, the rooms clean and inviting and I especially liked finding two bottles of cold water in the mini-refrigerator. I was traveling for business and the location worked perfectly for me especially with Governor's Restaurant right next door. I spent two nights and awoke refreshed each day after a wonderful night's sleep. I would definitely stay at Fireside Inn & Suites if my travels bring me back to Waterville. read more

It all started with the whoppie pies at check in. What a wonderful way to start your stay with a fresh delicious whoopie pie. This was my second stay here his year and I had good things to say last time and better things to say this time. Our room had been renovated and looked great! The beds were comfortable the rooms were very clean. It was well organized and had a very clean no I fridge, microwave and coffee pot. The shower and bathroom area your a good size and again very clean. If you have read any of my other reviews you know customer service can make or break a place for me and this place made it!! They were friendly and smiling even though they had a very rough time with people in front of me they handled it with class and professionalism. There was one employee that didn't seem to know much but I'm just assuming he was new because everyone else was k knowledgeable and helpful(it's okay to say you don't know just a tip). Being attached to governors restaurant is very convenient even though we did not have a chance to ear there this time. The continental breakfast was well organized, fresh and had everything we cou ld want for an on the go morning. I can't forget the hottub. We love your outdoor hot tub and hope it runs all year because we are coming back!! I will say priceline was slightly misleading with saying they had a pool when it is a seasonal pool but the hot tub made up for it. Thank you for a great stay can't wait to come again. read more

Best value for money on the trip so far. Rooms are ca. 1970s in many ways, but well-maintained, clean and comfortable. Excellent Wi-Fi, and best provisions for modern "wired" life I have seen anywhere (e.g., outlet number and location for chargers). read more

Great value for the money, the staff was friendly and helpful, Starbucks next door was a plus. It is a bit noisy being directly off the interstate read more

This is a wonderful hotel! We had a room with a king size bed and six super comfy pillows...so comfortable we bought 4 to take home. We will definitely come back when we return to visit our friends who live a few minutes from Waterville. Also consider contacting this hotel directly for a possible better rate than booking it online. Highly recommend this hotel. read more