I've stayed at this hotel many times over the years with my kids as a little local mini vacation…read more Went to book a room for our annual mini vacation and was told I have been banned. Supposedly because, as they said, I left a lot of trash in the room. I had a small family birthday party for my son and cleaned up the room, even bringing my own trash bags to do so. I was puzzled & assumed it was a mistake so I reached out to management and received an email back saying that I had taken advantage of their no locals policy. Apparently they don't rent rooms to locals, but bent the rules for me, unbeknownst to me. No one EVER told me that this was a policy. If it was a policy, to not rent locals, then why in the world would they have rented to me? The whole situation is just bizarre. I've spent a lot of money at this hotel over the years and this is the thanks I get. So if you're local I guess you're not allowed to stay at this hotel, but they probably won't tell you that and may rent to you anyway. ?? Warning to locals- you're not allowed here, or maybe you are, or maybe sometimes? Great management. Thanks Fireside. Very nice. I cleaned that room thoroughly when I left, as I always do. If you're local they'll turn on you I guess. I'm still just stunned by this. I never had any issues in all the years I've stayed here, ever. No warnings, no complaints, no mention of not being allowed here. Nada. This is just rotten.

First time coming to this hotel, there was a crack pipe in my room. Right on top of the towels…read more... (There will be photos attached). I spoke to the head of housekeeping (Eric Carpenter) who assured me this would be dealt with.. He offered to give me an upgraded room for the rest of the year, 2025, anytime I came by with assured DEEP cleanliness to it & was also assured this would be noted in my profile whenever I personally made a reservation.. Which was a lie. The past 2/3 times I have showed up to this particular hotel since this incident, there has been some sort of alleged "issue" which resulted in the front desk employees basically DOWNGRADING my room or giving me a room that has quality issues (photos will also be attached). YESTERDAY (10/2/2025) I booked online, as I always do and when I got to this hotel the front desk manager (David Connolly) told me I had been put on the "do not rent" list due to "smoking in the room" and "paint bubbling from hot water damage in the bathroom"... I am 6 months pregnant... NEED I MENTION I do not smoke nor do I ever in life need to be in BOILING water... Basically they were finding any reason to get out of owning up to what their housekeepers either left or didn't do a good enough job of cleaning up.. I am utterly upset due to the fact that nobody has done anything to accommodate or help the fact that this is happening. I have called the head manager of it all, (Katy Kelly) and haven't received a call back which is what prompted me to make this review. The photos attached is what I've been dealing with since I've booked here.. so if you have kids, do not book here, if you care about your safety, do not book here, and if you care about cleanliness and hospitality do not book here because the employees definitely lack that.

The good: the staff was friendly and made us feel valued…read more The first impression was that the lobby was clean, smelled good, and well kept. The room we received was larger than expected and the bathroom was huge. The shower had great pressure despite us being on the third floor and only had a handheld sprayer. The tub did its job without any slow draining. The mattresses were somewhat soft but the pillows were perfect. The bad: though staying for two days and being very particular person, nothing stood out as "bad". To be fair, the coffee was a cheap acidic terrible brew, but next door was a Dunkin. Bottom line: my wife and I would stay here again.

The Hampton Inn Waterville sits directly off the highway and minutes from restaurants, bars and…read moreshopping downtown. The hotel is new and updated. It's also very clean. The staff is very friendly, competitive and serious about doing a good job. That's just a few visits. They knew my name.. the pool has many amenities and a great free breakfast. When that thing that stands out that is different from many other hotels is that if you were in too much of a rush to eat before you leave, they have to go breakfast waiting by the front desk.

The good: The hotel is visually appealing and sophisticated for Waterville…read more The staff were warm and we were treated as valued guests and not just a "customer". The room was large and the bathroom surprisingly spacious. Housekeeping did a great job. The hotel smelled and clocked clean throughout. The shower was new and featured a rain water type faucet. The blackout curtains did a decent job blocking light and we didn't hear any hallway or exterior noise. The bad: I'm very picky and candid but fair in grading experiences. The beds and pillows were hard as rocks. The mattress felt as though we were sleeping on plywood. The ventilation kept my wife up throughout the night. It would whine before starting and when the blower came on, it was very loud. If you are a light sleeper, don't go here for sleep. The light switches were no doubt wired by the lowest bidder. They didn't make sense and there was a certain combination needed to get the lights on. Overall: the hotel was very clean and deserving of an 8, but the terrible bedding and the jet engine turbine heating, brings this to a 6. Why? Because the core need that a hotel must meet is a good night's sleep. There was zero information in the room or on the website as to the checkout time. We looked everywhere in the room. The receptionist told us the hotel had room service, but again no information was located in the room. Suggestion to hotel: investing in new mattresses is a substantial investment. Consider foam toppers. Label the switches. A simple tasteful font at 12pt placed just below each switch is cheaper than an electrician. Place signage with checkout times, restaurant operation times, rooms service and other information in the rooms. Put menus in the rooms. A small surprise - no in room coffee pot. This should be a standard for a hotel.

Clean, spacious, friendly, helpful front desk, management, & bar employees...great food & service…read morein the resto downstairs. Will be back!

It was lovely, clean, comfortable and a great staff. Grateful to use new washer and dryer. Very…read morepleasant stay, felt safe. Loved the 'sea shell' seat in the shower!

Nice clean place Rooms are very nice bed is comfortable bathrooms are good size and very clean…read moreshower is very efficient overall nice place

Knowing I had another 11+ mile hike to complete in the area, I knew exactly where I wanted to stay…read morewhen the opportunity arose. Motel was booked solid so I went with a campsite this time around and I am so glad I did. Check-in was again a breeze and the staff are just so nice. Having inquired as to my activities in the area, they remembered the details and brought in up in conversation whenever we ran into each other. A nice personal touch. I stayed at campsite #9 "Double Decker" and it was the perfect size for my medium sized tent and large SUV. It came with a fire pit and picnic table. When you first round the bend, the campsites seem squeezed in there but the site itself felt pretty private once I settled in and I was not bothered by the full campground surrounding me. Quiet hours by 10pm made getting rest for my weekend activities easy peasy. As a solo camper, I felt very safe here. The nearby lounge area had a television, kitchen w. oven, range, refrigerator, and freezer, television, electrical outlets, games and more. Toilets and coin-operated showers were on the backside of this building. I don't mind pay showers but wished I got a little bit more time for my first four quarters as I was scrambling to put more in as I rushed through each visit. Bring plenty with you if you like to take your time. Firewood available for purchase (delivered to your campsite!) along with some other staples. Would absolutely stay here again. And again. And again.

Great Prices...great rooms!!!…read more We got engaged here!!! Came up for Vaca and stayed over night here until my fiance's family camp renters checked out so we could spend the week there! First impression was great!! Cozy good sized rooms for great prices!! Full kitchen in our room! Bathroom was nice and we had two queen beds!! TV and cable and a beautiful deck. Close to Sugarloaf! Place was so adorable and comfy that my fiance proposed to me here!! Made it even more special. The family that owns it are very sweet and were happy we stayed and congratulated us! :) Can't wait to stay here on our anniversary! :)

This Hotel deserves 5 stars all the way. Recently renovated, clean as can be, friendly attentive…read morestaff, quiet, affordable and worth every penny. Walk to all amenities. Great place to stay if you are visiting this area. I'll be back.

We found this place about a year ago. We fell in love with the area the first time we went there…read more At the same time we found this "LOVELY" motel and have claimed this as our home away from home. We can't imagine staying anywhere else. We have been going back about once a month just to get away. We are greeted like family from the new managers and even our favorite housekeeper. They are our family away from home.

I stayed here for two nights with my husband and two toddlers. It was so dirty and smelled of…read moresmoke. The only good things I see in these reviews are for the breakfast. We wouldn't know. We stood and waited for ten minutes while the hostess just stood at the register. It was super awkward, and the kids got restless because they were hungry, so we just left. The red flag I should have seen was a guest getting coffee in the lobby and bringing it back into the breakfast area. Which is a full service restaurant. AVOID.

Older hotel that could use done updating but the breakfast is very good…read more Probably should have smoking floor on third floor not first but hard to change that now. We stayed here again because of the breakfast.

The staff here is amazing! I especially love the front desk staff. Kristin rescued me this week…read morewhen my phone got wet, and I tried to dry it out in rice...a piece of rice got caught in the charging port so I couldn't recharge! Crisis! She calmly add patiently loaned me her personal flat-top charger then she took the I give and cleaned out the port by blowing in it! She got out that damn piece of rice that was clogging it up! She saved my life. I cannot live without my phone! Thank you, Sugarloaf staff, especially Kristin!

Alright, so, I struggle with the rating for this hotel because although there are soooo many…read morepositive aspects, there were a few things that put a damper on our trip. Simply put, here are the pros and cons; Pro: beautiful, ski-in/ski-out lodge, direct access to the Sugarloaf village, large hot tub outside that overlooks the mountain, not too unreasonable price wise (not cheap, but you are right on the mountain with amazingly close parking) and charming vibe Cons: the check-in procedure is insane. They won't let you check in until 4pm on the dot. I totally understand if they are still cleaning the rooms, but if the rooms are clean and ready to go, just let people check in at like 2 or 3. During covid, it makes zero sense to have a line of 15-20 parties all waiting to check in at the same time. We had a small baby, and there were also several old people checking in. It just seemed asinine to create a policy that goes completely against all common sense during a global pandemic. Anyway, other cons were; the room was so tiny (which isn't horrible, but there were barely any clothing hooks, shelves or drawers to put stuff in-- and who doesn't have a lot of sh--t when they are on a ski trip!?!) and the housekeeping was pretty invisible (I'm fine with not getting room service during a pandemic, but can you at least pick up my trash and give me some towels!?!). So, obviously the pros outweigh the cons, but, the cons did take away from the comfort of our stay. However, I did have a great stay. If I return, I would just come an hour or two later to check in (if it's during covid), and I'd splurge for a larger room.

Super accommodating for dog owners. Excellent staff and service that was impeccable. The breakfast…read morehad a nice variety of healthy and treat like options. The pool and spa area were great and very clean. we had several points where we had to communicate with the staff and every time they were friendly and accommodating. This is what keeps us coming back to the comfort suites because they really know how to take care of a guest with dogs. Not a lot of places can do that! we were also able to get a military discount for veterans.

The service is great. I got a free snack and a free drink. The beds are comfortable. The whole room…read moreis clean. The gym was clean. The pool was really cool. They had a hot tub